browser wont stay open,

Hi,

I am having trouble with microsoft edge especially. When I go to open the browser, it says the page wont load and to retry.  It continues to do this after every try.  I thought this was a malware problem,  so I went to that forum first.

They sent me here.  When i download a file, and try to open it I get windows error message  file system error  (-1073741795

After I resrtarted, Avast said it did not load the UI properly,  and I got that same error message.

When I am on a site,  and begin to scroll , the page disappears.  If I click on the Start button, as soon as it comes up and I go to click on a program,  it closes.

I can use Firefox ok,  games  seem to run ok

OS Manufacturer    Microsoft Corporation
System Name    DESKTOP-8SFNCS7
System Manufacturer    Alienware
System Model    Alienware Aurora R7
System Type    x64-based PC
System SKU    0858
Processor    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date    Alienware 1.0.14, 7/20/2018
SMBIOS Version    3.1
Embedded Controller Version    255.255
BIOS Mode    UEFI
BaseBoard Manufacturer    Alienware
BaseBoard Model    Not Available
BaseBoard Name    Base Board
Platform Role    Desktop
Secure Boot State    On
PCR7 Configuration    Elevation Required to View
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "10.0.17134.1"
User Name    DESKTOP-8SFNCS7\katwi
Time Zone    Central Daylight Time
Installed Physical Memory (RAM)    16.0 GB
Total Physical Memory    15.8 GB
Available Physical Memory    10.7 GB
Total Virtual Memory    29.8 GB
Available Virtual Memory    22.0 GB
Page File Space    14.0 GB
Page File    C:\pagefile.sys
Kernel DMA Protection    Off
Virtualization-based security    Not enabled
Device Encryption Support    Elevation Required to View
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    Yes
Hyper-V - Data Execution Protection    Yes
 

Hello kitzie,

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

To publish a Speccy profile to the Web:

1. In Speccy, click File, and then click Publish Snapshot.
2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

I have downloaded the file,  However when i click on it to run I get the windows error message so I cannot proceed. 

 C\users\katwi\OneDrive\desktop\spsetup.exe

 file system error (-1073741795)

i cannot run anything that I download?

Is Windows fully up to date.

yes

That is good news at least, problems such as this can sometimes be as a result of Windows being out of date.

Do the following for us, test then post back with an update.

Select Start , and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.

1: Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/").

2: Enter sfc /scannow (note the space between "sfc" and "/").

You mention that you have Avast installed, when you post back can you tell us if you have any other security software installed as well.

Ok I went to Start,  typed in Command Prompt and clicked on it to run as adminstator

Then the window box popped up

C:\Windows\system32\cmd.exe

file system error (-1073741795)

wont let me do anythhg else

You mention that you have Avast installed, when you post back can you tell us if you have any other security software installed as well.

 

Can you also answer the above for us if you will.

sorry i missed that   I  have Avast only  plus Malwarebytes for that.  Windows Defender is turned off

No problem.

Couple of additional questions if I may;

What version of Malwarebytes is it, as in is it the free 14 day trial of Premium or the full Premium package.

How long ago was Malwarebytes installed.

Is Avast fully up to date.

I am using the Premium Malwarebytes    and it  was just installed a month or so ago.   And yes, Avast is up to date.

But is Malwarebytes the paid for version of Premium or the free 14 day trial version, it is important that we know as you should not have two AV programs on a computer at the same time, the 14 day trial version of Premium reverts back to an on demand scanner if not upgraded after 14 days meaning that it would no longer offer real time AV protection and should therefore not cause conflicts with Avast.

Good that Avast and Windows are both up to date.

Is there anything on the hard drive that you need to back up, trying a refresh of Windows is looking like your best option, this keeps your personal files and settings but removes any apps + backing up important data is always advised as a precaution.

yes it is the paid for subscription for a year      I was hoping I wouldnt have to do the refresh, but if thats the only way guess I will have to

Having more than one AV installed on your computer is bad, it will slow down the computer, cause conflicts and internet connection problems + leave you with no AV protection at all if they cancel each other out as they fight for resources.

Uninstall Avast, restart and test;

Avast clean removal info here

I am confused  I thought Malwarebytes removed malware, but not viruses?   Please explain, so if I have the premium I do not need any further virus protection.

? please  explain.  Also, I cannot run the avast removal tool because I get the same file system error message as stated above