May be infected?

Start::
CloseProcesses:
CreateRestorePoint:
AlternateDataStreams: C:\Windows:nlsPreferences [386]
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-21-4116904019-3509632701-1955834595-1000 -> DefaultScope {AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}URL = hxxps://nortonsafe.search.ask.com/web?q={searchTerms}&o=APN11913&l=dis&prt=360&chn=1000&geo=US&ver=22.11.2.7&locale=en_US&guid=53E9ECE7-3EFB-4357-B151-876BA7B460D8&doi=2017-11-27&gct=kwd&qsrc=2869
SearchScopes: HKU\S-1-5-21-4116904019-3509632701-1955834595-1000 -> {98dd0a83-e911-405e-b4d3-fcde1a91dda2} URL = hxxp://isearch.shopathome.com?user_id={460ddac3-df68-4e6f-a4b3-f00fa336f7eb}&q={searchTerms}
SearchScopes: HKU\S-1-5-21-4116904019-3509632701-1955834595-1000 -> {AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} URL = hxxps://nortonsafe.search.ask.com/web?q={searchTerms}&o=APN11913&l=dis&prt=360&chn=1000&geo=US&ver=22.11.2.7&locale=en_US&guid=53E9ECE7-3EFB-4357-B151-876BA7B460D8&doi=2017-11-27&gct=kwd&qsrc=2869
SearchScopes: HKU\S-1-5-21-4116904019-3509632701-1955834595-1000 -> {D3BD2EEB-CF55-4232-A165-9FF943DFD09B} URL =
FF Plugin-x32: @java.com/DTPlugin,version=10.55.2 -> C:\Program Files (x86)\Java\jre7\bin\dtplugin\npDeployJava1.dll [2014-05-24] (Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin,version=10.55.2 -> C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll [2014-05-24] (Oracle Corporation)
CHR DefaultSuggestURL: Default -> hxxps://ss-sym.search.ask.com/ss?q={searchTerms}&li=ff
CHR HKLM-x32\…\Chrome\Extension: [cjabmdjcfcfdmffimndhafhblfmpjdpe] - C:\Program Files (x86)\Norton 360\Engine\22.14.2.13\Exts\Chrome.crx

• Download AdwCleaner and move it to your Desktop
• Right-click on AdwCleaner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the EULA (I accept), then click on Scan
• Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean & Repair button. This will kill all the active processes
• Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
• After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

• Download the right version of RogueKiller for your Windows version (32 or 64-bit)
• Once done, move the executable file to your Desktop, right-click on it and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
• Wait for the scan to complete
• On completion, the results will be displayed
• Check every single entry (threat found), and click on the Remove Selected button
• On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
• This will open the report in Notepad. Copy/paste its content in your next reply

• Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme.
• Windows Vista, Windows 7 , 8, 8.1 and 10 : Right click and select "Run as Administrator"
• After the installation IS complete let it update if it asks.
• Under SETTINGS…..APPLICATIONS leave everything at default
• Under SETTINGS…..PROTECTION make sure AUTOMATIC QUARANTINE is on.
• Then go to the Dashboard and click on SCAN NOW
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  Upon completion of the scan (or after the reboot), click the Reports tab.
  Double-click the Scan Log.
  At the bottom click Export and choose Text file.
  
  Save the file to your desktop and include its content in your next reply.
  
  You can access the logs by going in the "Reports" tab, clicking on the latest "Scan" entry (the one with detections), then clicking on the "Export" button in the bottom-left corner and select "Copy to clipboard". After that, all you have to do is paste it here
• Then click on POST
• Exit Malwarebytes

• Download the Emsisoft Emergency Kit and execute it. From there, click on the Install button to extract the program in the EEK folder;
• Once the extraction is complete, the EEK folder will open. Right-click on [external image: G0tu5D9.png]start emergency kit scanner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
• EEK will suggest that you run an online update before using the program. Click on Yes to launch it.
• After the update, click on Malware Scan under 2. Scan and accept to let EEK detect PUPs (click on Yes).
• Once the scan is complete, make sure that every item in the list is checked, and click on the Quarantine selected button;
• If it asks you for a reboot to delete some items, click on Ok to reboot automatically;
• After the restart, open EEK again (in the C:\EEK folder);
• This time, click on Logs;
• From there, go under the Quarantine Log tab, and click on the Export button;
• Save the log on your desktop, then open it, and copy/paste its content in your next reply;

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 8/11/18
Scan Time: 9:39 AM
Log File: f9d23cc2-9d6b-11e8-9a20-342387fda26a.json
Administrator: Yes

-Software Information-
Version: 3.5.1.2522
Components Version: 1.0.365
Update Package Version: 1.0.6301
License: Trial

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: terrylap-PC\terrylap

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 239027
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 4 min, 31 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)

(end)

Emsisoft Emergency Kit - Version 2018.6
Last update: 8/11/2018 10:00:55 AM
User account: terrylap-PC\terrylap
Computer name: TERRYLAP-PC
OS version: Windows 7x64 Service Pack 1

Scan settings:

Scan type: Malware Scan
Objects: Rootkits, Memory, Traces, Files

Detect PUPs: On
Scan archives: Off
Scan mail archives: Off
ADS Scan: On
File extension filter: Off
Direct disk access: Off

Scan start: 8/11/2018 10:03:35 AM

Scanned 15901
Found 0

Scan end: 8/11/2018 10:09:28 AM
Scan time: 0:05:53

I think the computer is running faster, have not noticed any freezes today.

• Please download DelFix or from Here and save the file to your Desktop.
• Double-click DelFix.exe to run the programme.
• Place a checkmark next to the following items:
• Activate UAC
• Remove disinfection tools
• Click the Run button.
• – This will remove the specialized tools we used to disinfect your system.
  Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).

• Answers to common security questions - Best Practices by quietman7, MVP
• How Malware Spreads - How did I get infected? by quietman7, MVP
• Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP
• How to Prevent Malware by miekiemoes, MVP
• How to backup and restore your data using Cobian Backup by YourHighness
• Slow Computer/browser? It May Not Be Malware by quietman7, MVP

• AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
• [external image: E8I37RF.png]CryptoPrevent places policy restrictions on loading points for ransomware (eg. CryptoWall), helping prevent the execution of malware.
• [external image: EG85Vjt.png]Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
• [external image: 6YRrgUC.png]Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution.
• [external image: jv4nhMJ.png]NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology.
• [external image: 3O8r9Uq.png] Sandboxie isolates programmes of your choice, preventing files from being written to your HDD unless approved by you.
• [external image: DgW1XL2.png]Secunia PSI will scan your computer for vulnerable software that is outdated, and automatically find the latest update for you.
• [external image: j1OLIec.png]SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
• [external image: sHjS79L.png]Unchecky automatically removes checkmarks for bunlded software in programme installers; helping you avoid adware and PUPs.

My Norton isn't allowing me to download this one. It's saying that's it's not safe.

That worked. Thanks so much for your help.

• Answers to common security questions - Best Practices by quietman7, MVP
• How Malware Spreads - How did I get infected? by quietman7, MVP
• Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP
• How to Prevent Malware by miekiemoes, MVP
• How to backup and restore your data using Cobian Backup by YourHighness
• Slow Computer/browser? It May Not Be Malware by quietman7, MVP

• AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
• [external image: E8I37RF.png]CryptoPrevent places policy restrictions on loading points for ransomware (eg. CryptoWall), helping prevent the execution of malware.
• [external image: EG85Vjt.png]Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
• [external image: 6YRrgUC.png]Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution.
• [external image: jv4nhMJ.png]NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology.
• [external image: 3O8r9Uq.png] Sandboxie isolates programmes of your choice, preventing files from being written to your HDD unless approved by you.
• [external image: DgW1XL2.png]Secunia PSI will scan your computer for vulnerable software that is outdated, and automatically find the latest update for you.
• [external image: j1OLIec.png]SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
• [external image: sHjS79L.png]Unchecky automatically removes checkmarks for bunlded software in programme installers; helping you avoid adware and PUPs.