Sound problems, networking problems

Hi

I have a couple of persisting, rather irritating problems.

The first one concerns the sound. Half the time, I start my computer, there is no sound.

I have checked the settings for the audio, and it's set to the default speakers. I can't find anythihng wrong there.

In the device manager, I have an "unknown device" - there are no info whatsoever on it. Once I disabled it, and

then I didn't have any sound problems for a good while. Now, the problem is back, though.

The other problem is, that sometimes - not very often - active networks don't show in my list, making it impossible to connect to them. I have absolutely no clue about that, and as it happens only rather infrequently doesn't make it easier..

I attach screenshots from Unknown device/Properties.

Thank you very much

Jens

Hmm.. not allowed to attach the file..

Sorry, I'm running Windows 7 64-bit on an Asus K54C.

I can't find the "Use full editor", where would it be

I wanted to attach screenshots of properties for the "Unknown device" that figures in the device manager..

If you don't see Use Full Editor then you are already using it

Click on More Reply Options at lower right:

📎More Reply Options.jpg

Click on the Browse button to locate the image then Attach This File to upload it. Once uploaded click on Add to Post.

📎Upload and Insert image.jpg

That should work for you like it just did for me.

I think, I already tried this..

Yes, and I get the same error message:

Error You aren't permitted to upload this kind of file

- it's a Word document.

Hi

until Rich has an opportunity to come back to you try attaching the file as a jpeg rather than as a Microsoft Word Document.

Take a sceen dump as you have done before paste it into mspaint save it to your desktop as a (jpeg or jpg) or somewhere handy and then try to attach it

Regards

paws

I only had the option of .png, let's see..📎Unknown device1.png

Here comes the next

And the last

Looks like it's the Asmedia XHCI Controler. That's a USB3 controller according to the ASUS web site: https://www.asus.com/supportonly/K54C/HelpDesk_Download/

You need the USB 3.0 driver shown on the above page.

📎Asmedia USB3.0.jpg

Right - downloaded it.

USB3_Asmedia_Win7_64_Z11440

I tried Update Driver on Unknown Device, but Windows doesn't seem to find it, all though it's on the Desktop.

You have to unzip it, then run setup.bat to install it.

Ah, yes of course, I forgot it was a zip-file

I get through the first step of installing Ok, but the next (Host Controller Driver) fails - says the installation was interrupted.

However, now the ASMedia XHCI Controller is on the list in Device Manager, and should be working properly. And gone is the "Unknown Device".