System running extremely slow

My system is running very slow, it can take up to 4-5 minutes to open a new window. If I'm away from the computer for 10 minutes and try to continue where I left off it takes a long time to respond. Scores on games take forever to refresh after being away for a couple of minutes.

Sorry about the wait

This doesn't sound good, what I can do is have you run some tools and lets have a look.

[external image: xlK5Hdb.png]Farbar Recovery Scan Tool (FRST) Scan

• Please download Farbar Recovery Scan Tool (x32) or Farbar Recovery Scan Tool (x64) and save the file to your Desktop.
• Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run.
• Right-Click FRST.exe / FRST64.exe and select [external image: AVOiBNU.jpg]Run as administrator to run the programme.
• Click Yes to the disclaimer.
• Ensure the Addition.txt box is checked.
• Click the Scan button and let the programme run.
• Upon completion, click OK, then OK on the Addition.txt pop up screen.
• Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply.
  
  

Can someone please pick up where Juliet left off in giving me help. I hope she is alright and that nothing is wrong. I really need help to continue with fixing my system, please reply Thank You very much.

I am so sorry. I did not receive a notification of a reply till the last post you made.
I will make sure this does not happen again.

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Start Farbar Recovery Scan Tool with Administrator privileges
(Right click on the FRST icon and select Run as administrator)

highlight on the text below and select Copy.
beginning with Start:: and finishing with End::


Start::
CloseProcesses:
CreateRestorePoint:
CustomCLSID: HKU\S-1-5-21-1069211171-1032678597-3133260682-1001_Classes\CLSID\{144DF3B2-2402-47AE-9583-5A045929A8D4}\InprocServer32 -> C:\Users\Bryan\AppData\Local\Google\Update\1.3.33.5\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1069211171-1032678597-3133260682-1001_Classes\CLSID\{8C46158B-D978-483C-A312-16EE5013BE04}\InprocServer32 -> C:\Users\Bryan\AppData\Local\Google\Update\1.3.33.3\psuser_64.dll => No File
ContextMenuHandlers1: [UAContextMenu] -> {A9B8E64D-3F7E-4D32-8FC9-E391DEE67D75} => C:\Program Files (x86)\Panda Security\Panda Security Protection\PSUAShell.dll -> No File
ContextMenuHandlers3: [SendAnywhere] -> {BFD98515-CD74-48A4-98E2-13D209E3EE4F} => -> No FileContextMenuHandlers5: [UAContextMenu] -> {A9B8E64D-3F7E-4D32-8FC9-E391DEE67D75} => C:\Program Files (x86)\Panda Security\Panda Security Protection\PSUAShell.dll -> No File
ContextMenuHandlers6: [UAContextMenu] -> {A9B8E64D-3F7E-4D32-8FC9-E391DEE67D75} => C:\Program Files (x86)\Panda Security\Panda Security Protection\PSUAShell.dll -> No File
ContextMenuHandlers1_S-1-5-21-1069211171-1032678597-3133260682-1001: [DropboxExt] -> {ECD97DE5-3C8F-4ACB-AEEE-CCAB78F7711C} => -> No File
ContextMenuHandlers4_S-1-5-21-1069211171-1032678597-3133260682-1001: [DropboxExt] -> {ECD97DE5-3C8F-4ACB-AEEE-CCAB78F7711C} => -> No File
ContextMenuHandlers5_S-1-5-21-1069211171-1032678597-3133260682-1001: [DropboxExt] -> {ECD97DE5-3C8F-4ACB-AEEE-CCAB78F7711C} => -> No File
HKLM-x32\…\Run: [] => [X]
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION
SearchScopes: HKU\S-1-5-21-1069211171-1032678597-3133260682-1001 -> {1711FC25-F05A-40CE-B859-A0C1CF01FD18} URL = hxxps://us.search.yahoo.com/yhs/search?hspart=omr&hsimp=yhs-001&type=86311297¶m1=y6bdVFVIsvuYsgEClQfz8HyFH9tZCHsOZFHNP%2BYwJC0XAR2xMZ6ScXcT7%2F%2FIjG3qdZgIFLDCDI8cWoMbH2hBNJ4lPjATYuWoH3FHeADhXVYkEaeB5T2sLET4h6dhpGL1mpSZr%2B5Y9hTzsHuxQGqCMPbk34SFCNgTnf0k2mYTmRkSrl1Hz7IO3PUlsfqbOE1JX42QG070bbBT8TgxgjKo1lsQ4he2WYdHdvQo8Fd%2F29BsM4nW2jLEG6ySn5wUlCeQGMCT0AuoI4IQSYc2cUnwhw%3D%3D&p={searchTerms}
FF SearchPlugin: C:\Users\Bryan\AppData\Roaming\Mozilla\Firefox\Profiles\MrxppWE4.default\searchplugins\Yahoo powered search.xml [2017-07-17]
Emptytemp:
End::


Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

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[external image: zcMPezJ.png]AdwCleaner - Fix Mode

• Download AdwCleaner and move it to your Desktop
• Right-click on AdwCleaner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the EULA (I accept), then click on Scan
  🖼Click to load external image (BOMWOzf.png)
• Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
  🖼Click to load external image (V7SD4El.png)
• Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
• After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

~~~~

[external image: RQKuhw1.png]RogueKiller

• Download the right version of RogueKiller for your Windows version (32 or 64-bit)
• Once done, move the executable file to your Desktop, right-click on it and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
• Wait for the scan to complete
• On completion, the results will be displayed
• Check every single entry (threat found), and click on the Remove Selected button
• On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
• This will open the report in Notepad. Copy/paste its content in your next reply

~~~~
please post
Fixlog.txt
AdwCleaner log
RogueKiller.txt

Good morning.

What is the computer doing now?, see any improvements?

[external image: G0tu5D9.png]Emsisoft Emergency Kit
Follow the instructions below to run a scan using the Emsisoft Emergency Kit.

• Download the Emsisoft Emergency Kit and execute it. From there, click on the Install button to extract the program in the EEK folder;
• Once the extraction is complete, the EEK folder will open. Right-click on [external image: G0tu5D9.png]start emergency kit scanner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
• EEK will suggest that you run an online update before using the program. Click on Yes to launch it.
• After the update, click on Malware Scan under 2. Scan and accept to let EEK detect PUPs (click on Yes).
• Once the scan is complete, make sure that every item in the list is checked, and click on the Quarantine selected button;
• If it asks you for a reboot to delete some items, click on Ok to reboot automatically;
• After the restart, open EEK again (in the C:\EEK folder);
• This time, click on Logs;
• From there, go under the Quarantine Log tab, and click on the Export button;
• Save the log on your desktop, then open it, and copy/paste its content in your next reply;

created by Aura

Still running slow but somewhat better. Here is the log from emsisoft.

 

Did you allow it to Quarantine what was found?

Let's see if there are any startup items we can disable to improve performance.

Go here to download HJT
http://www.bleepingcomputer.com/download/hijackthis/

• Save HJTsetup.exe to your desktop.
• Doubleclick on the HJTsetup.exe icon on your desktop.
• By default it will install to C:\Program Files\Hijack This.
• Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
• Put a check by Create a desktop icon then click Next again.
• Continue to follow the rest of the prompts from there.
• At the final dialogue box click Finish and it will launch Hijack This.
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
• Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.

 

many times I would get "chrome not responding" although it is a shorter time before the site is reloaded

It's possible it's related to onboard security….let's watch that and see if it improves.

Or,  we may need to reset Google Chrome.

 

Typically, these entries are infrequently used tasks that can be started manually, if necessary.
Removing/disabling these items from statup will help with system resources.

Open HijackThis, Click Do a system scan only, checkmark these. Then close all other windows and browsers except HijackThis and press fix checked.

O4 - HKCU\..\Run: [Google Update] C:\Users\Bryan\AppData\Local\Google\Update\1.3.33.7\GoogleUpdateCore.exe
O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKCU\..\Run: [HP ENVY 4510 series (NET)] "C:\Program Files\HP\HP ENVY 4510 series\Bin\ScanToPCActivationApp.exe" -deviceID "TH61G3K0TP068H:NW" -scfn "HP ENVY 4510 series (NET)" -AutoStart 1
O4 - HKCU\..\Run: [OpenDNS Updater] "C:\Program Files (x86)\OpenDNS Updater\OpenDNSUpdater.exe" /autostart
O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_3400C23A6B141E1ABEFD3ADCF3EF95F3] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" –no-startup-window /prefetch:5
O4 - Startup: Dropbox.lnk = Bryan\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Startup: Facebook Gameroom.lnk = Bryan\AppData\Local\Facebook\Games\FacebookGameroom.exe

Reboot the computer to set the registry.

 

After the reboot,  tell me how the computer is now.

Well things are loading quicker but still having problems when getting refresh of scores. At the bottom of the page it shows "resolving host"  and will still take a couple of minutes to refresh. Also when a new window with Google it can take a minute or two to open. 

 

Could there be something that isn't being caught with the scans to make things load so slowly?

Well things are loading quicker but still having problems when getting refresh of scores. At the bottom of the page it shows "resolving host"  and will still take a couple of minutes to refresh. Also when a new window with Google it can take a minute or two to open. 
 
Could there be something that isn't being caught with the scans to make things load so slowly?

Windows Experience Index - Update or Refresh Score
https://www.sevenforums.com/tutorials/263-windows-experience-index-update-refresh-score.html


Let's see if this will help with resolving host
click Start, point to All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
In the open prompt, type ipconfig /flushdns please notice space between g and /, and hit enter

below is are sites you can use also for reference
https://www.sevenforums.com/browsers-mail/336501-google-chrome-resolving-host.html
http://www.thewindowsclub.com/flush-windows-dns-cache

~~~

We can run another anti-malware scan

Please download the Malwarebytes Anti-Malware setup file to your Desktop.

OR from this location Here
this will download a temporary version of the Premium version of the tool.
Also, temporarily disable your antivirus to run the scan.

Right-click on the avast! icon in system tray. Select avast! shields control and there will be options to disable avast for 10 minutes, 1 hour, until the computer is restarted or permanently. <= don't disable permanently.

• Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme.
• Windows Vista, Windows 7 , 8, 8.1 and 10 : Right click and select "Run as Administrator"
  [external image: MBAM3_zpsw0f8rn9n.jpg]
  
  Install the program and select update.

Once updated, click the Settings tab, in the left panel choose Protection and tick Scan for rootkits.
Click the Scan tab, choose Threat Scan is checked and click Start Scan.
If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.

Open Malwarebytes and go under the History tab. From there, click on Application logs in the left pane.
[external image: ySPxAut.png]
Click on the most recent (usually at the top) Scan log to open it. From there, click on the Export button and select the first option, Copy to Clipboard
[external image: gK0lXt3.png]
Paste the content of your clipboard in your next reply.

The Malware bytes is running now. I had purchased the premium version and have used it often. But when I went to use it now the entire program was gone completely, what could have deleted it from my system? I will post the logs as soon as done. By the way when I got on this morning things were running much much smoother and quicker. Thank You. 

Here's the log file. As I said earlier the system is running so much better now, any suggestions on how to keep it tuned like this? Thank You very much Juliet you've been great.