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Spyware / Malware / Virus Removal

Hard disk space reducing and computer lag

9 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Hi,

Every few days my Hard disk space keeps going lower - I am not downloading or adding any files. Also my computer lags from time to time.

 

Here is my ASWBMR LOG

 

aswMBR version 1.0.1.2252 Copyright© 2014 AVAST Software
Run date: 2017-12-19 18:01:32
—————————–
18:01:32.991    OS Version: Windows 6.2.9200 
18:01:32.991    Number of processors: 4 586 0x3708
18:01:32.996    ComputerName: LAPTOP-7TBLECIL  UserName: Ajay
18:01:33.030    Initialze error C0000428 - driver not loaded
18:01:41.267    AVAST engine defs: 17121902
18:01:44.430    Scan error: Incorrect function.
18:17:56.430    The log file has been saved successfully to "C:\Users\Ajay\Desktop\aswMBR.txt"
 
I tried to paste the FRST logs but it is hanging so I have attached them.
 
📎FRST.txt
 
📎Addition.txt
 
 
Thank you
Ajay
The below items need to be uninstalled from the control panel.
Java 8 Update 111 (HKLM\…\{26A24AE4-039D-4CA4-87B4-2F32180111F0}) (Version: 8.0.1110.14 - Oracle Corporation)
Java 8 Update 144 (HKLM\…\{26A24AE4-039D-4CA4-87B4-2F32180144F0}) (Version: 8.0.1440.1 - Oracle Corporation)
YTD Video Downloader 5.8.8 (HKLM\…\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7}) (Version: 5.8.8 - GreenTree Applications SRL) <==== ATTENTION

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Start Farbar Recovery Scan Tool with Administrator privileges
or Right click on the FRST icon and select Run as administrator

Right click/highlight on the text below and select Copy.
beginning with Start:: and finishing with End::


Start::
CloseProcesses:
CreateRestorePoint:
HKLM Group Policy restriction on software: %systemroot%\system32\mrt.exe <==== ATTENTION
BHO: Java™ Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files\Java\jre1.8.0_144\bin\ssv.dll [2017-09-30] (Oracle Corporation)
BHO: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre1.8.0_144\bin\jp2ssv.dll [2017-09-30] (Oracle Corporation)
FF Plugin: @java.com/DTPlugin,version=11.144.2 -> C:\Program Files\Java\jre1.8.0_144\bin\dtplugin\npDeployJava1.dll [2017-09-30] (Oracle Corporation)
FF Plugin: @java.com/JavaPlugin,version=11.144.2 -> C:\Program Files\Java\jre1.8.0_144\bin\plugin2\npjp2.dll [2017-09-30] (Oracle Corporation)
CustomCLSID: HKU\S-1-5-21-156121090-3762842222-1268290935-1001_Classes\CLSID\{1BF42E4C-4AF4-4CFD-A1A0-CF2960B8F63E}\InprocServer32 -> C:\Users\Ajay\AppData\Local\Microsoft\OneDrive\17.3.6998.0830\FileSyncShell.dll => No File
CustomCLSID: HKU\S-1-5-21-156121090-3762842222-1268290935-1001_Classes\CLSID\{7AFDFDDB-F914-11E4-8377-6C3BE50D980C}\InprocServer32 -> C:\Users\Ajay\AppData\Local\Microsoft\OneDrive\17.3.6998.0830\FileSyncShell.dll => No File
CustomCLSID: HKU\S-1-5-21-156121090-3762842222-1268290935-1001_Classes\CLSID\{82CA8DE3-01AD-4CEA-9D75-BE4C51810A9E}\InprocServer32 -> C:\Users\Ajay\AppData\Local\Microsoft\OneDrive\17.3.6998.0830\FileSyncShell.dll => No File
ShellIconOverlayIdentifiers: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => -> No File
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File
Task: {339A8EB8-C6C0-4D9E-ACF3-7CBFC6128F66} - System32\Tasks\{62950F2D-9BB6-4209-AC4F-70016DA64155} => C:\WINDOWS\system32\pcalua.exe -a C:\Users\Ajay\AppData\Local\{B3CC8590-9764-E928-FAFC-CCC0DE943058}\uninst.exe -c -FN=""-P=/Uninstall /s /noun /DelSelfDir
Task: {DDDDB5A8-D8C9-4104-8D72-1A28F5BF8255} - \Microsoft\Windows\UNP\RunCampaignManager -> No File <==== ATTENTION
Emptytemp:
End::


Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

~~~~~~~~~~~~~~~~~~~~~~~~~~

[external image: zcMPezJ.png]AdwCleaner - Fix Mode
  • Download AdwCleaner and move it to your Desktop
  • Right-click on AdwCleaner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
    🖼Click to load external image (BOMWOzf.png)
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
    🖼Click to load external image (V7SD4El.png)
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply
created by Aura

~~~
[external image: RQKuhw1.png]RogueKiller
  • Download the right version of RogueKiller for your Windows version (32 or 64-bit)
  • Once done, move the executable file to your Desktop, right-click on it and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Check every single entry (threat found), and click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply
created by Aura

~~

Please post
Fixlog.txt
AdwCleaner log
RogueKiller log

Dear Juliet,

 

Thank you for your time. Please find 

 

FRST Fix Log

 

Fix result of Farbar Recovery Scan Tool (x86) Version: 17-12-2017
Ran by [removed] (22-12-2017 21:00:35) Run:3
Running from C:\Users\[removed]\Desktop
[removed]
Boot Mode: Normal
 
==============================================
 
fixlist content:
*****************
CloseProcesses:
CreateRestorePoint:
HKLM Group Policy restriction on software: %systemroot%\system32\mrt.exe <==== ATTENTION
BHO: Java™ Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files\Java\jre1.8.0_144\bin\ssv.dll [2017-09-30] (Oracle Corporation)
BHO: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre1.8.0_144\bin\jp2ssv.dll [2017-09-30] (Oracle Corporation)
FF Plugin: @java.com/DTPlugin,version=11.144.2 -> C:\Program Files\Java\jre1.8.0_144\bin\dtplugin\npDeployJava1.dll [2017-09-30] (Oracle Corporation)
FF Plugin: @java.com/JavaPlugin,version=11.144.2 -> C:\Program Files\Java\jre1.8.0_144\bin\plugin2\npjp2.dll [2017-09-30] (Oracle Corporation)
CustomCLSID: HKU\S-1-5-21-156121090-3762842222-1268290935-1001_Classes\CLSID\{1BF42E4C-4AF4-4CFD-A1A0-CF2960B8F63E}\InprocServer32 -> C:\Users\Ajay\AppData\Local\Microsoft\OneDrive\17.3.6998.0830\FileSyncShell.dll => No File
CustomCLSID: HKU\S-1-5-21-156121090-3762842222-1268290935-1001_Classes\CLSID\{7AFDFDDB-F914-11E4-8377-6C3BE50D980C}\InprocServer32 -> C:\Users\Ajay\AppData\Local\Microsoft\OneDrive\17.3.6998.0830\FileSyncShell.dll => No File
CustomCLSID: HKU\S-1-5-21-156121090-3762842222-1268290935-1001_Classes\CLSID\{82CA8DE3-01AD-4CEA-9D75-BE4C51810A9E}\InprocServer32 -> C:\Users\Ajay\AppData\Local\Microsoft\OneDrive\17.3.6998.0830\FileSyncShell.dll => No File
ShellIconOverlayIdentifiers: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => -> No File
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File
Task: {339A8EB8-C6C0-4D9E-ACF3-7CBFC6128F66} - System32\Tasks\{62950F2D-9BB6-4209-AC4F-70016DA64155} => C:\WINDOWS\system32\pcalua.exe -a C:\Users\Ajay\AppData\Local\{B3CC8590-9764-E928-FAFC-CCC0DE943058}\uninst.exe -c -FN=""-P=/Uninstall /s /noun /DelSelfDir
Task: {DDDDB5A8-D8C9-4104-8D72-1A28F5BF8255} - \Microsoft\Windows\UNP\RunCampaignManager -> No File <==== ATTENTION
Emptytemp:
 
*****************
 
Processes closed successfully.
Error: (0) Failed to create a restore point.
HKLM Group Policy restriction on software: %systemroot%\system32\mrt.exe <==== ATTENTION => restored successfully
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} => not found
HKLM\Software\Classes\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} => not found
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9} => not found
HKLM\Software\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9} => not found
HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=11.144.2 => not found
"C:\Program Files\Java\jre1.8.0_144\bin\dtplugin\npDeployJava1.dll" => not found.
HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=11.144.2 => not found
"C:\Program Files\Java\jre1.8.0_144\bin\plugin2\npjp2.dll" => not found.
HKU\S-1-5-21-156121090-3762842222-1268290935-1001_Classes\CLSID\{1BF42E4C-4AF4-4CFD-A1A0-CF2960B8F63E} => not found
HKU\S-1-5-21-156121090-3762842222-1268290935-1001_Classes\CLSID\{7AFDFDDB-F914-11E4-8377-6C3BE50D980C} => not found
HKU\S-1-5-21-156121090-3762842222-1268290935-1001_Classes\CLSID\{82CA8DE3-01AD-4CEA-9D75-BE4C51810A9E} => not found
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive1 => not found
HKLM\Software\Classes\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524} => not found
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive2" => removed successfully.
HKLM\Software\Classes\CLSID\{5AB7172C-9C11-405C-8DD5-AF20F3606282} => not found
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive3" => removed successfully.
HKLM\Software\Classes\CLSID\{A78ED123-AB77-406B-9962-2A5D9D2F7F30} => not found
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive4" => removed successfully.
HKLM\Software\Classes\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A} => not found
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive5" => removed successfully.
HKLM\Software\Classes\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => not found
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive6" => removed successfully.
HKLM\Software\Classes\CLSID\{9AA2F32D-362A-42D9-9328-24A483E2CCC3} => not found
"HKLM\Software\Classes\Directory\Background\ShellEx\ContextMenuHandlers\igfxcui" => removed successfully.
HKLM\Software\Classes\CLSID\{3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => not found
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{339A8EB8-C6C0-4D9E-ACF3-7CBFC6128F66} => could not remove. ErrorCode1: 0x00000002
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{339A8EB8-C6C0-4D9E-ACF3-7CBFC6128F66}" => removed successfully.
C:\Windows\System32\Tasks\{62950F2D-9BB6-4209-AC4F-70016DA64155} => moved successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{62950F2D-9BB6-4209-AC4F-70016DA64155}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{DDDDB5A8-D8C9-4104-8D72-1A28F5BF8255}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{DDDDB5A8-D8C9-4104-8D72-1A28F5BF8255}" => removed successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\UNP\RunCampaignManager => not found
 
=========== EmptyTemp: ==========
 
BITS transfer queue => 6053888 B
DOMStoree, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 11654151 B
Java, Flash, Steam htmlcache => 0 B
Windows/system/drivers => 126002530 B
Edge => 987740 B
Chrome => 481617514 B
Firefox => 0 B
Opera => 0 B
 
Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
LocalService => 5742 B
NetworkService => 0 B
Ajay => 16932887 B
 
RecycleBin => 0 B
EmptyTemp: => 613.5 MB temporary data Removed.
 
================================
 
 
The system needed a reboot.
 
==== End of Fixlog 21:03:17 ====
 
 
 
 
 
 
ADWCLNR LOG
 
# AdwCleaner 7.0.5.0 - Logfile created on Sat Dec 23 02:12:38 2017
# Updated on 2017/29/11 by Malwarebytes 
# Running on Windows 10 Home Single Language (X86)
# Mode: clean
# Support: https://www.malwarebytes.com/support
 
***** [ Services ] *****
 
No malicious services deleted.
 
***** [ Folders ] *****
 
Deleted: C:\ProgramData\lavasoft\web companion
Deleted: C:\ProgramData\Application Data\lavasoft\web companion
Deleted: C:\Users\All Users\lavasoft\web companion
 
 
***** [ Files ] *****
 
No malicious files deleted.
 
***** [ DLL ] *****
 
No malicious DLLs cleaned.
 
***** [ WMI ] *****
 
No malicious WMI cleaned.
 
***** [ Shortcuts ] *****
 
No malicious shortcuts cleaned.
 
***** [ Tasks ] *****
 
No malicious tasks deleted.
 
***** [ Registry ] *****
 
Deleted: [Key] - HKLM\SOFTWARE\Lavasoft\Web Companion
 
 
***** [ Firefox (and derivatives) ] *****
 
No malicious Firefox entries deleted.
 
***** [ Chromium (and derivatives) ] *****
 
No malicious Chromium entries deleted.
 
*************************
 
::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0
 
 
 
*************************
 
C:/AdwCleaner/AdwCleaner[C0].txt - [2037 B] - [2017/9/22 5:20:32]
C:/AdwCleaner/AdwCleaner[S0].txt - [2054 B] - [2017/9/22 5:20:6]
C:/AdwCleaner/AdwCleaner[S1].txt - [1094 B] - [2017/9/22 5:27:2]
C:/AdwCleaner/AdwCleaner[S2].txt - [1365 B] - [2017/12/23 2:11:49]
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt ##########
 
 
 
 
ROGUEKILLER LOG

 

 

 

RogueKiller V12.11.29.0 [Dec 18 2017] (Free) by Adlice Software
 
Operating System : Windows 10 (10.0.16299) 32 bits version
Started in : Normal mode
User : Ajay [Administrator]
Started from : C:\Users\Ajay\Desktop\RogueKiller_portable32.exe
Mode : Delete – Date : 12/22/2017 21:15:51 (Duration : 01:01:32)
 
¤¤¤ Processes : 0 ¤¤¤
 
¤¤¤ Registry : 3 ¤¤¤
[PUM.HomePage] HKEY_USERS\S-1-5-21-156121090-3762842222-1268290935-1001\Software\Microsoft\Internet Explorer\Main | Start Page : http://lenovo15.msn.com/?pc=LCTE -> Replaced (http://go.microsoft.com/fwlink/p/?LinkId=255141)
[PUM.HomePage] HKEY_USERS\S-1-5-21-156121090-3762842222-1268290935-1001\Software\Microsoft\Internet Explorer\Main | Default_Page_URL : http://lenovo15.msn.com/?pc=LCTE -> Replaced (http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome)
[PUM.Dns] HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{4feb3e23-f8eb-442e-9e43-22dc6eeec5a3} | DhcpNameServer : 169.254.110.57 ([])  -> Replaced ()
 
¤¤¤ Tasks : 0 ¤¤¤
 
¤¤¤ Files : 2 ¤¤¤
[PUP.uTorrentAds][File] C:\Users\Ajay\AppData\Roaming\uTorrent\updates\3.4.7_42330\utorrentie.exe -> Deleted
[PUP.uTorrentAds][File] C:\Users\Ajay\AppData\Roaming\uTorrent\updates\3.5.0_44294\utorrentie.exe -> Deleted
 
¤¤¤ WMI : 0 ¤¤¤
 
¤¤¤ Hosts File : 0 [Too big!] ¤¤¤
 
¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤
 
¤¤¤ Web browsers : 0 ¤¤¤
 
¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: Samsung CGND3R +++++
— User —
[MBR] 2a40c127127e42f7fbc8698b824cdccd
[BSP] 8917de5acade3bec248f9eef4d1db187 : Empty|VT.Unknown MBR Code
Partition table:
0 - [MAN-MOUNT] EFI system partition | Offset (sectors): 2048 | Size: 260 MB
1 - [MAN-MOUNT] Microsoft reserved partition | Offset (sectors): 534528 | Size: 16 MB
2 - Basic data partition | Offset (sectors): 567296 | Size: 58362 MB
3 - [SYSTEM][MAN-MOUNT] Basic data partition | Offset (sectors): 120092672 | Size: 1000 MB
User = LL1 … OK
Error reading LL2 MBR! ([1] Incorrect function. )
 
 
 
 
 
——–
 
Thanks
Ajay
Why did you run the Fixlog 3 times?
Ran by [removed] (22-12-2017 21:00:35) Run:3

~~~~~~~~~~~~~~~~~~~~

Please download the Malwarebytes Anti-Malware setup file to your Desktop.

OR from this location Here
  • Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme.
  • Windows Vista, Windows 7 , 8, 8.1 and 10 : Right click and select "Run as Administrator"
    [external image: MBAM3_zpsw0f8rn9n.jpg]



    Install the progam and select update.
  • Go to the Setting Tab
  • Under Setting go to Detection and Protection
  • Under PUP and PUM make sure both are set to show Treat Detections as Malware
  • Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked
  • Then on the Dashboard click on Scan
  • Make sure to select THREAT SCAN
  • Then click on Scan
  • Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards.
    If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
    Upon completion of the scan (or after the reboot), click the Reports tab.
    Double-click the Scan Log.
    At the bottom click Export and choose Text file.

    Save the file to your desktop and include its content in your next reply.

    You can access the logs by going in the "Reports" tab, clicking on the latest "Scan" entry (the one with detections), then clicking on the "Export" button in the bottom-left corner and select "Copy to clipboard". After that, all you have to do is paste it here

How is the computer now?

Hello

 

I copy pasted the text into FRST, but then I hit scan instead of Fix - so I then hit Fix after the Scan completed.

Then I redid the process and copy-pasted the text, but only hit Fix.

 

This makes it 2 times, I don't understand why 3 is showing.

 

 

 

MLWARE BYTES LOG

 

Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 12/23/17
Scan Time: 5:45 PM
Log File: f63e579c-e832-11e7-b01e-000000000000.json
Administrator: Yes
 
-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3552
License: Free
 
-System Information-
OS: Windows 10 (Build 16299.125)
CPU: x86
File System: NTFS
User: LAPTOP-7TBLECIL\Ajay
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 198265
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 6 min, 51 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 0
(No malicious items detected)
 
Registry Value: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 0
(No malicious items detected)
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)
 
 
The computer is better thank you :)
However the space occupied on my SSD is as follows
 
20GB - personal files
10GB - Windows
10GB - Windows.old
10GB free
 
Is there some thing I can do about the 2 windows folders??
 
Thank you,
Ajay

Windows.old

Is this an up-graded computer?
Was it once a Windows 7-8 and Microsoft upgraded to Windows 10?, or it can apply to a commputer that has been reformatted.
In my mind we see that folder when a computer has been upgraded = reformatted. Myself, and I don't have anything to back my thoughts on this is, keep it (or any folder named Windows).

Read over the below article from Microsoft and use the disk cleanup tool that should be on your computer.
https://support.microsoft.com/en-us/help/17421/windows-free-up-drive-space

Let's run an online scan to check for any remnants.

[external image: G0tu5D9.png]Emsisoft Emergency Kit - Fix Mode
Follow the instructions below to run a scan using the Emsisoft Emergency Kit.

  • Download the Emsisoft Emergency Kit and execute it. From there, click on the Install button to extract the program in the EEK folder;
  • Once the extraction is complete, the EEK folder will open. Right-click on [external image: G0tu5D9.png]start emergency kit scanner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • EEK will suggest that you run an online update before using the program. Click on Yes to launch it.
  • After the update, click on Malware Scan under 2. Scan and accept to let EEK detect PUPs (click on Yes).
  • Once the scan is complete, make sure that every item in the list is checked, and click on the Quarantine selected button;
  • If it asks you for a reboot to delete some items, click on Ok to reboot automatically;
  • After the restart, open EEK again (in the C:\EEK folder);
  • This time, click on Logs;
  • From there, go under the Quarantine Log tab, and click on the Export button;
  • Save the log on your desktop, then open it, and copy/paste its content in your next reply.

created by Aura

Hi Juliet

 

I used the disk clean up to remove old windows installation.

Also there were no malware detected and so no quarantine file.

 

Are we done?

 

Thank you

Ajay

Not at all! 

Merry Christmas :) Thank you so much for your help.

I think the computer will not be adding space - but I will monitor it :)

Thanks again!

ajay

  • Please download DelFix or from Here and save the file to your Desktop.
  • Double-click DelFix.exe to run the programme.
  • Place a checkmark next to the following items:
  • Activate UAC
  • Remove disinfection tools
  • Click the Run button.
  • – This will remove the specialized tools we used to disinfect your system.
    Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete
    ).
*****
  • Answers to common security questions - Best Practices by quietman7, MVP
  • How Malware Spreads - How did I get infected? by quietman7, MVP
  • Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP
  • How to Prevent Malware by miekiemoes, MVP
  • How to backup and restore your data using Cobian Backup by YourHighness
  • Slow Computer/browser? It May Not Be Malware by quietman7, MVP
  • AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
  • [external image: E8I37RF.png]CryptoPrevent places policy restrictions on loading points for ransomware (eg. CryptoWall), helping prevent the execution of malware.
  • [external image: EG85Vjt.png]Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
  • [external image: 6YRrgUC.png]Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution.
  • [external image: jv4nhMJ.png]NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology.
  • [external image: 3O8r9Uq.png] Sandboxie isolates programmes of your choice, preventing files from being written to your HDD unless approved by you.
  • [external image: DgW1XL2.png]Secunia PSI will scan your computer for vulnerable software that is outdated, and automatically find the latest update for you.
  • [external image: j1OLIec.png]SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
  • [external image: sHjS79L.png]Unchecky automatically removes checkmarks for bunlded software in programme installers; helping you avoid adware and PUPs.

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