My computer is taking approx. 45 minutes to boot up. After that it's constant slowness, a solid blue screen every so often and then my desktop with all my icons missing. Functionality is basically useless. Attached is my aswMBR log, however my computer freezes up and I don't think it has a full scan (I ran it all night and this is what I got). Also I tired downloading Farbar, however my Norton Anti Virus keeps deleting the program, so I am unable to run it.
Time difference problem - it's 11:15pm here, (GMT), so I won't repy tonight. Also busy in the day tomorrow but will get back as quick as I can.
Meanwhile, please do the following:
Run Security Analysis
Download Security Analysis by Rocket Grannie from here
save it to your Desktop
close your security software to avoid potential conflicts
double-click RGSA.exe
click OK on the copyright-disclaimer
when finished, a Notepad window will open with the results of the scan
the log named SALog.txt can also be found on the Desktop or, in the same folder from where the tool is run if installed elsewhere
please copy and paste the contents of that log in the next post.
Note: If you get a Warning from Windows about running the program, click on More info and then click Run Anyway to run it even though Windows says it might put your PC at risk.
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
in the FRST window, press the ‘Fix’ button once and wait
please reboot the computer if requested
it will create a log on your desktop, (Fixlog.txt); please post it to your reply.
Please download Junkware Removal Toolto your desktop.
shut down your protection software now to avoid potential conflicts.
run the tool by double-clicking it. If you are using Windows Vista/7/8/10, instead of double-clicking, right-mouse click JRT.exe and select ‘Run as Administrator’
the tool will open and start scanning your system
please be patient as this can take a while to complete depending on your system's specifications
on completion, a log (JRT.txt) is saved to your desktop and will automatically open
post the contents of JRT.txt into your next message.
Please download and run the installer for Malwarebytes 3.0.
follow the prompts to install the program, (Malwarebytes 3.0 will automatically upgrade Malwarebytes Anti-Malware 2.x to Malwarebytes 3.0)
at the end, be sure a checkmark is placed next to the following
Launch Malwarebytes Anti-Malware
a 14 day trial of the Premium features is pre-selected: deselect this if you don’t want it, (it won’t diminish the scanning and removal capabilities of the program).
click Finish.
on the Dashboard, click Update Now
after the update completes, click the Scan Now' button.
if an update is available, clicking the Update Now button will update it
a Threat Scan will begin.
when the scan is complete, if malware has been detected, click Apply Actions to allow MBAM to clean what was found
when the prompt to restart the computer appears, click Yes.
after the restart once you are back at your desktop, open MBAM once more
click on the ‘History’ tab, the ‘Application Logs’
double-click on the scan log which shows the date and time of the scan just performed.
click Copy to Clipboard
please paste the contents of the clipboard into your reply.
The FRST 'fix' didn't work. When you copy what is in the 'Code' box, you need to make sure that you begin with Start:: finish with End:: or it won't work.
Please run the fix again and send the resulting log.
Here ya go. I copied it & ran the program, however it didn't ask me to paste it anywhere (I'm assuming it's taking from the clipboard) Anyway attached is the current log.
No worries, in the meantime here's my log (also attached again)
Fix result of Farbar Recovery Scan Tool (x64) Version: 30-11-2017
Ran by [removed] (02-12-2017 15:21:29) Run:5
Running from C:\Users\[removed]\Desktop
[removed]
Boot Mode: Normal
==============================================
Let’s run an online scan to be sure nothing is left and if that’s clear I’ll send instructions to tidy up.
Run ESET Online Scan
Note: This may take a long time so please be patient.
IMPORTANT Please make sure you uncheck the box next to Remove found threats. Eset will detect anything that looks even slightly suspicious, which could include legitimate program files. If you do not uncheck the box, Eset will automatically remove all suspicious files which could leave some of your software inoperable.
Note: You can use Internet Explorer, FireFox or Chrome for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.
Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan
click the Run Eset online Scanner button
for alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
o click on esetinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
o double click on the Eset installer icon on your desktop.
check Yes, I accept the Terms of Use
click the Start button
accept any security warnings from your browser
check Enable detection of potentially unwanted applications
click Advanced settings and select the following:
o scan archives
o scan for potentially unsafe applications
o enable Anti-Stealth technology
Note: Do not check Remove found threats
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
when the scan completes, push List of found threats
push Export to Text file and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Note - if ESET doesn't find any threats, no report will be created.
push the back button.
push Finish
When the scan is complete:
If no threats were found:
o put a checkmark in "Uninstall application on close"
o close program
o report to me that nothing was found.
If threats were found:
o click on "list of threats found"
o click on "export to text file" and save it as ESET results and save to the desktop
o click on back
o put a checkmark in "Uninstall application on close"
o click on finish
o close program
o copy and paste the report here
Thanks
Satchfan
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