Comptuer crashing on spyware check, not connecting online [Solved]

Superantispyware has been known to conflict with Windows Defender, (WD), so I would personally uninstall it. It's an excellent programme but not necessary with the Windows 10 operating system running WD.

Great, in that case I'll take it I should use the programs you've given me. Thanks so much for your help! I think we're done here.

Thanks so much for your help!

No problem, that's what we're here for.

It's a little late here, (GMT), so I'll send some final instructions to tidy up and clean your computer of the tools we've used tomorrow.

Satchfan

Now that you’re computer is free of malware, as long as it seems to be running well, please follow these steps to tidy up your computer and decrease the likelihood of getting infected again:

Uninstall AdwCleaner

• double click on adwcleaner.exe to run the tool
• click on Uninstall
• confirm with Yes.

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Download & run Delfix

• download Delfix from here to remove many of the tools we've used during the cleaning process.
• ensure “Remove disinfection tools” is checked.

Also place a checkmark next to:

o    Create registry backup
o    Purge system restore

• click the Run button.

You can delete all other logs and programs we’ve used that are on your desktop. Just click on them and press Delete.

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Recommended programs

Update and run Malwarebytes. This really is an excellent program that you should also update and run on a regular basis, probably weekly.

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It’s important to keep programs up to date so that malware doesn't exploit any old security flaws.

FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated.

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Download WOT

Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

green if it's safe
yellow for caution
red for unsafe
 

You can download the WOT add-on for Firefox, Chrome, Internet Explorer, Opera, and Safari browsers. It does not slow down your browsing experience, it is easy to use and free. Just click “Download” and you are ready to go!

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MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

A couple of links with information here and here which can answer any questions you might have about installing/using it.

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Unchecky

Be careful when downloading free software. Many free programs come bundled with adware, many of which cause redirects/popups and verge on being malware. There is a program that automatically “unckecks” the boxes you may not notice when downloading programs.

Download and install Unchecky .

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I also recommend that you read the following:

Best Practices for Safe Computing - Prevention of Malware Infection by miekiemoes

Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams

Answers to Common Security Questions - Best Practices by quietman7

How Malware Spreads - How Did I Get Infected by quietman7

I will keep this open for 24 hours in case you have any problems, after which I’ll close the topic.

Safe computing

Satchfan

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

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