Infection Removal Needed [Solved]

Okay. I'll do that. I'll get back to you.

• Download Malwarebytes Anti-Rootkit Beta and extract it to your desktop (MBAR will be launched shortly after the extraction);
  🖼Click to load external image (HTCF1SV.png)
• Click on Next, and then on the Update button to let it update its database. Once the database has been successfully updated, click on Next;
  🖼Click to load external image (UJCQPAS.png)
• Make sure all the checkboxes are checked, then click on the Scan button, and let it completes its scan (this can take a while);
  🖼Click to load external image (v4lJKL5.png)
• Once the scan is done, make sure that every item is checked, and click on the Cleanup button (a reboot might be required);
• After that (and the reboot, if one was required), go back in the mbar folder and look for a text file called mbar-log-TODAY'S-DATE.txt;
• Copy/paste the content of that log in your next reply;

Hey, Firefox seems to be working now. It didn't load at first, then I opened Task Manager and selected End Process Tree to stop Firefox. Suddenly, the Firefox browser opened. I closed Firefox and then clicked on the Firefox desktop icon to see if it's open the browser, and it did. So I think we're all good now.

Except for that link being redirected to viglink.

oops. let me get back to you again with the result. sorry.

The scan finished but I can't find the log in the folder. It just says: Congratulations, no cleanup is required! Scan Finished: No Malware Found!

• Double-click SystemLook.exe to run it.
• Copy the content of the following quote box into the main textfield:
  

  :folderfind
  viglink
  :filefind
  viglink
  :regfind
  viglink

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Firefox is up to date.

And here's the result from SystemLook:

Okay. Great. Does that mean we're done?

Okay. Great. Does that mean we're done?

So sorry for the late reply. Anyway, I haven't gotten around the adblockplus part yet for the viglink stuff. I'm thinking of doing it over the weekend. As for my Firefox browser uninstalling Avast from my laptop did the trick. Because the first time that I said Firefox browser was okay, it turns out it wasn't okay. After I restarted my laptop and Avast was enabled again, my Firefox browser didn't load. So I decide to uninstall it. 

As for the take advantage and consider stuff, yes, I will do that too over the weekend. Really appreciate your help. Have a great day!

Just an update, ABP didn't work for either Chrome or Firefox. My browser is still being redirected to viglink whenever I click on the link you provided (https://support.appl…/en-us/HT201262). I think viglink is embedded in the link itself, is that possible? It's just I guess. I really have no idea. It's just that when I copied the link for ABP (https://adblockplus….getting_started) the viglink link showed up in the address showed up but it didn't load. It continued loading ABP instead. 

Darn it. I think it attached itself to all the links you provide (freaking out a bit, but still feeling fine). I clicked on one of the links (https://support.mozi…websites-stored) you provided under the "take advantage of and consider stuff" and the viglink link showed up in the address bar. However, the link didn't load and I got the message: 

The service is temporarily unavailable. Please try again later.

Here is the link that showed up in the address bar:

https://redirect.viglink.com/?format=go&jsonp=vglnk_149534853538025&key=bf4adfcbb328b51c165afd7f95bfc060&libId=j2yc0y21010000j1000DLbpv7vl5w&loc=https%3A%2F%2Fforums.whatthetech.com%2Findex.php%3Fshowtopic%3D131180%26page%3D2&v=1&out=https%3A%2F%2Fsupport.mozilla.org%2Fen-US%2Fkb%2Fdelete-cookies-remove-info-websites-stored&ref=https%3A%2F%2Fforums.whatthetech.com%2Findex.php%3Fshowtopic%3D131180&title=Infection%20Removal%20Needed%20-%20Page%202%20-%20Virus%2C%20Spyware%20%26%20Malware%20Removal&txt=https%3A%2F%2Fsupport.mozi…websites-stored