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Spyware / Malware / Virus Removal

HP TouchSmart PC very slow [Solved]

10 min read

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Post #17
Open HijackThis, Click Do a system scan only, checkmark these. Then close all other windows and browsers except HijackThis and press fix checked.
The following are not necessarily spyware/malware, but we suggest you place a check mark next to the following entries, as these programs may be taking up system resources.

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll (file missing)
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files (x86)\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - Startup: Dropbox.lnk = Thomas\AppData\Roaming\Dropbox\bin\Dropbox.exe

Then reboot to set the registry.

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Are you using Windows Defender totally for antivirus protection?
I am not sure..how can I check? I use Malware Bytes

MalwareBytes isn't an antivirus.  Unless it's the premium version it doesn't have any background protection installed or anything actively monitoring your computer,please be aware that there is no universal "one size fits all" solution that works for everyone and there is no single best Anti-Virus. What works for one person may not work for another.
Post #18

Hi,

 

I did the HijackThis, Click Do a system scan only. Then rebboted.

 

I also have the MalwareBytes premium edition.

 

Thanks.

Post #21
Open task manager, right click on the tool bar at the bottom
then click on show processes from all users

scroll through the list and try to locate what is using the most CPU?
Post #22

Hi,

 

CPU USage is only 25% and Physical memory is 58%

 

For CPU Usage, the main items were:

 

System Idle Process

Task Mgr.exe

Firefox.exe

Chrome.exe

Post #23
Something I see in previous logs

Description: The backup was not successful.
The error is: There is not enough space on this drive to save the backup.
Free up space by deleting older backups and unnecessary data or change your backup settings.


you should check your drive.
Go to Start/Search and type CMD right click the CMD icon in the search results and Run As Administrator.
In the Elevated Command Prompt type chkdsk C: /R and press enter.
Now type a Y for Yes. And restart the computer.
Check Disk will run at next bootup through 5 steps. That will correct any problems and check your drive for bad blocks

Try the above and let's see if we get improvements.
Post #24

Did as suggested:

 

Go to Start/Search and type CMD right click the CMD icon in the search results and Run As Administrator.-OK
In the Elevated Command Prompt type chkdsk C: /R and press enter.-OK
Now type a Y for Yes. And restart the computer.-OK

 

—Check Disk will run at next bootup through 5 steps.(The machine just started up-No 5 steps or anything like that).

Post #27

 

For CPU Usage, the main items were:

 

System Idle Process

Task Mgr.exe

Firefox.exe

Chrome.exe

 

when your on the computer.

Close down one of the programs, either Firefox or Chrome, Right click on the exe in the task manager and do end task.

 

Use the computer that way for a few minutes and see what the results are.

Post #28

Thanks for your continued effort to help me-really appreciated!

 

Closed the Chrome, right click the Task Manager exe and closed the process. However not much changed. Right after working for 5 minutes or so, the computer becomes noisy and then then everything starts crawling.

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