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Can't get rid of Trojan Kotver!.gm2 need HELP! [Solved]


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9 replies to this topic

#1 IMFRUSTRATED

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Posted 24 October 2016 - 10:24 AM

I've tried unsuccessfully to get rid of this and I can't.  I am so frustrated to the point where I don't know what else to do.  Please help me if you can.


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#2 ken545

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Posted 24 October 2016 - 12:37 PM

:welcome:

 

Give this a try, let me know if it worked

 

https://www.symantec...-092321-2230-99



 
 
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#3 IMFRUSTRATED

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Posted 24 October 2016 - 01:02 PM

:welcome:

 

Give this a try, let me know if it worked

 

https://www.symantec...-092321-2230-99

 

 

Thanks I have run it and hopefully I won't get the Norton pop up again saying it processing threats or that I have the Trojan.Kotver!. I had downloaded the tool but couldn't figure out why it wouldn't launch until I read the instructions totally about changing the name.  Thanks again and I will update you later on today if I have anymore problems.



#4 ken545

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Posted 24 October 2016 - 01:18 PM

If you would like me to check your system for malware and make sure your malware free, run these tools and post the logs please

 

 

 

 

 
1QYkxTZ.jpg Please download aswMBR to your DESKTOP <<<<<
 
  • Right click the aswMBR icon and select Run as Administrator
  • XP users just Double Click it to run
  • If it says that this computer supports VIRTUALIZATION TECHNOLOGY do you want to use it say Yes
  • Click the Scan button to start scan.
  • Select Quickscan on the dropdown list
  • If you are asked to update the Avast Virus database please allow it to do so.
  • The scan could take 20 minutes or more , please be patient and let it finish
  • It will say Scan Finished when its done.
  • When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.
  •  
    I just want to see the report....Please Do Not Fix Anything
     
     
     
    ============================================================================
     
     
     
     
    Please download Farbar Recovery Scan Tool and save it to your DESKTOP
     
    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
     
    How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system
    A simple way to check your system: Start --> Computer (right click) --> Properties
     
    FRST_zps5d956a1a.jpg
     
     
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Just keep the defaults as in the picture checkmarked
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.


     
     
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    #5 IMFRUSTRATED

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    Posted 26 October 2016 - 09:36 AM

    Hi, I just want to say thank you for your help in getting this resolve for me.



    #6 IMFRUSTRATED

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    Posted 26 October 2016 - 09:36 AM

     

    If you would like me to check your system for malware and make sure your malware free, run these tools and post the logs please

     

     

     

     

     
    <script pagespeed_no_defer="">//


    #7 ken545

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    Posted 26 October 2016 - 09:38 AM

    Glad we got that resolved but not understanding your second post ????



     
     
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    #8 IMFRUSTRATED

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    Posted 26 October 2016 - 09:41 AM

    Glad we got that resolved but not understanding your second post ????

     

     

    Was trying to respond to say thank you



    #9 ken545

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    Posted 26 October 2016 - 09:47 AM

    Great take care my friend 

     
    So How did I get infected in the first place <-- Some reading for you to keep yourself safe online
     
     
    Safe Surfn
    Ken
     

     

     

     



     
     
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    #10 ken545

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    Posted 26 October 2016 - 02:20 PM

    Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

    If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

    Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
    and start a New Topic.



     
     
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