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Spyware / Malware / Virus Removal

Slow Computer [Solved]

7 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Computer is running slow, seems to bog down at times.  Startup takes ages.  Want to make sure there are no viruses or spywre before looking for other causes.

 

aswMBR version 1.0.1.2252 Copyright© 2014 AVAST Software
Run date: 2016-09-26 09:30:24
—————————–
09:30:24.618    OS Version: Windows x64 6.2.9200
09:30:24.619    Number of processors: 2 586 0x1
09:30:24.623    ComputerName: KATIEPDX  UserName: Katie
09:30:30.967    Initialize success
09:30:31.252    VM: initialized successfully
09:30:31.256    VM: Amd CPU BiosDisabled
09:35:06.305    AVAST engine defs: 16092600
09:35:23.969    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\0000002e
09:35:23.969    Disk 0 Vendor: WDC_WD5000LPVX-60V0TT0 01.01A01 Size: 476940MB BusType: 11
09:35:24.282    Disk 0 MBR read successfully
09:35:24.297    Disk 0 MBR scan
09:35:24.531    Disk 0 unknown MBR code
09:35:24.547    Disk 0 Partition 1 00     EE          GPT           2097151 MB offset 1
09:35:24.938    Disk 0 scanning C:\WINDOWS\system32\drivers
09:36:44.904    Service scanning
09:39:38.229    Modules scanning
09:39:38.260    Disk 0 trace - called modules:
09:39:38.291    ntoskrnl.exe CLASSPNP.SYS disk.sys hpdskflt.sys amdxata.sys storport.sys hal.dll amdsata.sys
09:39:38.307    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xffffe001eacdd060]
09:39:38.322    3 CLASSPNP.SYS[fffff80143d27d95] -> nt!IofCallDriver -> [0xffffe001eab9bb10]
09:39:38.338    5 hpdskflt.sys[fffff80143fd242b] -> nt!IofCallDriver -> [0xffffe001ea9b5b20]
09:39:38.369    7 amdxata.sys[fffff801432916da] -> nt!IofCallDriver -> \Device\0000002e[0xffffe001ea9b4060]
09:39:40.573    AVAST engine scan C:\WINDOWS
09:39:51.316    AVAST engine scan C:\WINDOWS\system32
09:59:05.543    AVAST engine scan C:\WINDOWS\system32\drivers
10:00:25.397    AVAST engine scan C:\Users\Katie
11:07:19.287    AVAST engine scan C:\ProgramData
11:32:31.641    Disk 0 statistics 6141699/0/0 @ 0.82 MB/s
11:32:31.673    Scan finished successfully
11:36:12.935    Disk 0 MBR has been saved successfully to "C:\Users\Katie\Desktop\MBR.dat"
11:36:12.951    The log file has been saved successfully to "C:\Users\Katie\Desktop\aswMBR.txt"

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 25-09-2016
Ran by [removed] (administrator) on KATIEPDX (26-09-2016 11:38:58)
Running from C:\Users\[removed]\Desktop
[removed] Platform: Windows 10 Home Version 1511 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: FF)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(AMD) C:\Windows\System32\atiesrxx.exe
(AMD) C:\Windows\System32\atieclxx.exe
(Hewlett-Packard Company) C:\Windows\System32\hpservice.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RTKAUDIOSERVICE64.EXE
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(Trend Micro Inc.) C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
() C:\Program Files\ATI Technologies\ATI.ACE\a4\AdaptiveSleepService.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Trend Micro Inc.) C:\Program Files\Trend Micro\UniClient\UiFrmwrk\uiWatchDog.exe
(Trend Micro Inc.) C:\Program Files\Trend Micro\Titanium\plugin\Pt\PtSvcHost.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
(Trend Micro Inc.) C:\Program Files\Trend Micro\AMSP\coreFrameworkHost.exe
(Trend Micro Inc.) C:\Program Files\Trend Micro\Titanium\plugin\Pt\PtWatchDog.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(Microsoft Corporation) C:\Windows\System32\rundll32.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
() C:\Program Files\WindowsApps\Microsoft.Messaging_2.15.20002.0_x86__8wekyb3d8bbwe\SkypeHost.exe
(CyberLink Corp.) C:\Program Files (x86)\CyberLink\YouCam\YouCamService.exe
(Microsoft Corporation) C:\Program Files\Microsoft Office 15\ClientX64\officeclicktorun.exe
(Microsoft Corporation) C:\Windows\System32\SettingSyncHost.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
(Trend Micro Inc.) C:\Program Files\Trend Micro\UniClient\UiFrmwrk\uiSeAgnt.exe
(Trend Micro Inc.) C:\Program Files\Trend Micro\Titanium\plugin\Pt\PtSessionAgent.exe
(Advanced Micro Devices, Inc.) C:\Program Files\AMD\CNext\CNext\cnext.exe
(CANON INC.) C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.EXE
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP 3D DriveGuard\AccelerometerSt.exe
(Oracle Corporation) C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
(Andrea Electronics Corporation) C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\HP\HP System Event\HPWMISVC.exe
(Microsoft Corporation) C:\Windows\System32\InstallAgent.exe
(Microsoft Corporation) C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
(Microsoft Corporation) C:\Windows\System32\browser_broker.exe
(Prolific Technology Inc.) C:\Windows\SysWOW64\IoctlSvc.exe
() C:\Users\Katie\AppData\Roaming\Transcend\SJelite3\SJelite3Launch.exe
(Microsoft Corporation) C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
(Apple Inc.) C:\Program Files\iTunes\iTunesHelper.exe
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Mozilla Corporation) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
(Microsoft Corporation) C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.7167.40811.0_x64__8wekyb3d8bbwe\HxTsr.exe
(Microsoft Corporation) C:\Windows\ImmersiveControlPanel\SystemSettings.exe
(Microsoft Inc.) C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_3.12.8312.0_x64__8wekyb3d8bbwe\Solitaire.exe
(Microsoft Corporation) C:\Program Files\WindowsApps\Microsoft.Office.OneNote_17.7369.57731.0_x64__8wekyb3d8bbwe\onenoteim.exe
(Microsoft Corporation) C:\Windows\SoftwareDistribution\Download\f2eff5727ab037870b27da7827e51e81\WindowsUpdateBox.exe
(Microsoft Corporation) C:\$WINDOWS.~BT\Sources\SetupHost.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework\v4.0.30319\ngentask.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngentask.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework\v4.0.30319\ngen.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe


==================== Registry (Whitelisted) ===========================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\…\Run: [RTHDVCPL] => C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe [7194840 2014-01-06] (Realtek Semiconductor)
HKLM\…\Run: [Trend Micro Client Framework] => C:\Program Files\Trend Micro\UniClient\UiFrmWrk\UIWatchDog.exe [246264 2015-07-16] (Trend Micro Inc.)
HKLM\…\Run: [Platinum] => C:\Program Files\Trend Micro\Titanium\plugin\Pt\PtSessionAgent.exe [1258496 2015-07-16] (Trend Micro Inc.)
HKLM\…\Run: [StartCN] => C:\Program Files\AMD\CNext\CNext\cnext.exe [4866760 2015-11-29] (Advanced Micro Devices, Inc.)
HKLM\…\Run: [iTunesHelper] => C:\Program Files\iTunes\iTunesHelper.exe [176440 2016-09-09] (Apple Inc.)
HKLM-x32\…\Run: [StartCCC] => "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe" MSRun
HKLM-x32\…\Run: [HP CoolSense] => C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe [1343904 2012-11-05] (Hewlett-Packard Development Company, L.P.)
HKLM-x32\…\Run: [IJNetworkScanUtility] => C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.EXE [124256 2010-01-18] (CANON INC.)
HKLM-x32\…\Run: [AccelerometerSysTrayApplet] => C:\Program Files (x86)\Hewlett-Packard\HP 3D DriveGuard\AccelerometerST.exe [126240 2014-04-01] (Hewlett-Packard Company)
HKLM-x32\…\Run: [HPMessageService] => C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe [653576 2015-06-29] (Hewlett-Packard Development Company, L.P.)
HKLM-x32\…\Run: [OV3_Monitor] => C:\Program Files (x86)\OLYMPUS\OLYMPUS Viewer 3\FirstStart.exe [55656 2014-05-28] (OLYMPUS IMAGING CORP.)
HKLM-x32\…\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [598552 2016-06-22] (Oracle Corporation)
HKU\S-1-5-21-2810903604-461285155-287236330-1002\…\Run: [OV3_Monitor] => C:\Program Files (x86)\OLYMPUS\OLYMPUS Viewer 3\OV3Monitor.exe [420200 2014-05-28] (OLYMPUS IMAGING CORP.)
HKU\S-1-5-21-2810903604-461285155-287236330-1002\…\Run: [SJelite3Launch] => C:\Users\Katie\AppData\Roaming\Transcend\SJelite3\SJelite3Launch.exe [176128 2009-04-03] ()
HKU\S-1-5-21-2810903604-461285155-287236330-1002\…\RunOnce: [Carry it Easy cleanup] => C:\Users\Katie\AppData\Local\Temp\SJelite3\appStop.exe <===== ATTENTION
ShellIconOverlayIdentifiers: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => C:\Users\Katie\AppData\Local\Microsoft\OneDrive\17.3.6390.0509_1\amd64\FileSyncShell64.dll [2016-07-19] (Microsoft Corporation)
ShellIconOverlayIdentifiers: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => C:\Users\Katie\AppData\Local\Microsoft\OneDrive\17.3.6390.0509_1\amd64\FileSyncShell64.dll [2016-07-19] (Microsoft Corporation)
ShellIconOverlayIdentifiers: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => C:\Users\Katie\AppData\Local\Microsoft\OneDrive\17.3.6390.0509_1\amd64\FileSyncShell64.dll [2016-07-19] (Microsoft Corporation)
ShellIconOverlayIdentifiers-x32: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => C:\Users\Katie\AppData\Local\Microsoft\OneDrive\17.3.6390.0509_1\FileSyncShell.dll [2016-07-19] (Microsoft Corporation)
ShellIconOverlayIdentifiers-x32: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => C:\Users\Katie\AppData\Local\Microsoft\OneDrive\17.3.6390.0509_1\FileSyncShell.dll [2016-07-19] (Microsoft Corporation)
ShellIconOverlayIdentifiers-x32: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => C:\Users\Katie\AppData\Local\Microsoft\OneDrive\17.3.6390.0509_1\FileSyncShell.dll [2016-07-19] (Microsoft Corporation)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Expensify Desktop Client.lnk [2013-12-18]
ShortcutTarget: Expensify Desktop Client.lnk -> C:\Windows\Installer\{00E5259E-C2ED-4F96-8BFC-0BB8FDE5CCEC}\NewShortcut1_04286A30BC8B41FE8B82FF0B4924CBA3.exe (Flexera Software, Inc.)
Startup: C:\Users\Katie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Send to OneNote.lnk [2014-07-18]
ShortcutTarget: Send to OneNote.lnk -> C:\Program Files\Microsoft Office 15\root\office15\onenotem.exe (Microsoft Corporation)
GroupPolicy: Restriction ? <======= ATTENTION

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

Tcpip\Parameters: [DhcpNameServer] 192.168.1.1
Tcpip\..\Interfaces\{871b7713-55c3-4148-ab03-2ad632979987}: [DhcpNameServer] 10.20.0.1
Tcpip\..\Interfaces\{e5a6f0e0-a75c-4a3f-9ae7-d6494eefed9f}: [DhcpNameServer] 192.168.1.1

Internet Explorer:
==================
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://g.msn.com/HPNOT13/1
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://g.msn.com/HPNOT13/1
HKU\S-1-5-21-2810903604-461285155-287236330-1002\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://g.msn.com/HPNOT13/1
HKU\S-1-5-21-2810903604-461285155-287236330-1002\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://g.msn.com/HPNOT13/1
HKU\S-1-5-21-2810903604-461285155-287236330-1002\Software\Microsoft\Internet Explorer\Main,First Home Page = hxxp://g.msn.com/HPNOT13/1
SearchScopes: HKLM -> {663E0DDF-6176-49E6-A631-73B3CAC2D695} URL = hxxp://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag;=hp-us2-vsb-20&link;%5Fcode=qs&index;=aps&field-keywords;={searchTerms}
SearchScopes: HKLM -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = hxxp://rover.ebay.com/rover/1/711-154371-11896-2/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword;={searchTerms}
SearchScopes: HKLM-x32 -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = hxxp://rover.ebay.com/rover/1/711-154371-11896-2/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword;={searchTerms}
SearchScopes: HKU\S-1-5-21-2810903604-461285155-287236330-1002 -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = hxxp://rover.ebay.com/rover/1/711-154371-11896-2/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword;={searchTerms}
BHO: Skype for Business Browser Helper -> {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll [2016-08-16] (Microsoft Corporation)
BHO: Trend Micro Security Toolbar Helper -> {43C6D902-A1C5-45c9-91F6-FD9E90337E18} -> C:\Program Files\Trend Micro\Titanium\plugin\ToolbarIE64\ToolbarIE.dll [2015-12-21] (Trend Micro Inc.)
BHO: Trend Micro Network Filter Plugin -> {959A5673-7971-48e6-AF54-58F745AC4ABC} -> C:\Program Files\Trend Micro\AMSP\module\20013\3.8.1222\2.0.1084\TmopIEPlg.dll [2015-07-16] (Trend Micro Inc.)
BHO: Trend Micro IE Protection -> {BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC} -> C:\Program Files\Trend Micro\AMSP\module\20002\9.1.1089\9.1.1089\TmBpIe64.dll [2016-06-15] (Trend Micro Inc.)
BHO: Microsoft SkyDrive Pro Browser Helper -> {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL [2016-08-16] (Microsoft Corporation)
BHO: HP Network Check Helper -> {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} -> C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll [2013-08-28] (Hewlett-Packard)
BHO-x32: Trend Micro Security Toolbar Helper -> {43C6D902-A1C5-45c9-91F6-FD9E90337E18} -> C:\Program Files\Trend Micro\Titanium\UIFramework\ToolbarIE.dll [2015-12-21] (Trend Micro Inc.)
BHO-x32: Java™ Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files (x86)\Java\jre1.8.0_101\bin\ssv.dll [2016-08-26] (Oracle Corporation)
BHO-x32: Trend Micro Network Filter Plugin -> {959A5673-7971-48e6-AF54-58F745AC4ABC} -> C:\Program Files\Trend Micro\AMSP\module\20013\3.8.1222\2.0.1084\TmopIEPlg32.dll [2015-07-16] (Trend Micro Inc.)
BHO-x32: Trend Micro IE Protection -> {BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC} -> C:\Program Files\Trend Micro\AMSP\module\20002\9.1.1089\9.1.1089\TmBpIe32.dll [2016-06-15] (Trend Micro Inc.)
BHO-x32: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre1.8.0_101\bin\jp2ssv.dll [2016-08-26] (Oracle Corporation)
BHO-x32: HP Network Check Helper -> {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} -> C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll [2013-08-28] (Hewlett-Packard)
Toolbar: HKLM - Trend Micro Security Toolbar - {CCAC5586-44D7-4c43-B64A-F042461A97D2} - C:\Program Files\Trend Micro\Titanium\plugin\ToolbarIE64\ToolbarIE.dll [2015-12-21] (Trend Micro Inc.)
Toolbar: HKLM-x32 - Trend Micro Security Toolbar - {CCAC5586-44D7-4c43-B64A-F042461A97D2} - C:\Program Files\Trend Micro\Titanium\UIFramework\ToolbarIE.dll [2015-12-21] (Trend Micro Inc.)
Toolbar: HKU\S-1-5-21-2810903604-461285155-287236330-1002 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
Handler-x32: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL [2016-04-19] (Microsoft Corporation)
Handler: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - C:\Program Files\Trend Micro\AMSP\module\20002\9.1.1089\9.1.1089\TmBpIe64.dll [2016-06-15] (Trend Micro Inc.)
Handler-x32: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - C:\Program Files\Trend Micro\AMSP\module\20002\9.1.1089\9.1.1089\TmBpIe32.dll [2016-06-15] (Trend Micro Inc.)
Handler: tmop - {69FD7CE3-4604-4fe6-967C-49B9735CEE70} - C:\Program Files\Trend Micro\AMSP\module\20013\3.8.1222\2.0.1084\TmopIEPlg.dll [2015-07-16] (Trend Micro Inc.)
Handler-x32: tmop - {69FD7CE3-4604-4fe6-967C-49B9735CEE70} - C:\Program Files\Trend Micro\AMSP\module\20013\3.8.1222\2.0.1084\TmopIEPlg32.dll [2015-07-16] (Trend Micro Inc.)
Handler: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - C:\Program Files\Trend Micro\Titanium\plugin\ToolbarIE64\ToolbarIE.dll [2015-12-21] (Trend Micro Inc.)
Handler-x32: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - C:\Program Files\Trend Micro\Titanium\UIFramework\ToolbarIE.dll [2015-12-21] (Trend Micro Inc.)
Handler: tmtbim - {0B37915C-8B98-4B9E-80D4-464D2C830D10} - C:\Program Files\Trend Micro\Titanium\plugin\ToolbarIE64\ProToolbarIMRatingActiveX.dll [2015-07-16] (Trend Micro Inc.)
Handler-x32: tmtbim - {0B37915C-8B98-4B9E-80D4-464D2C830D10} - C:\Program Files\Trend Micro\Titanium\UIFramework\ProToolbarIMRatingActiveX.dll [2015-07-16] (Trend Micro Inc.)

FireFox:
========
FF ProfilePath: C:\Users\Katie\AppData\Roaming\Mozilla\Firefox\Profiles\10k243z3.default
FF Homepage: hxxps://us-mg6.mail.yahoo.com/neo/launch?.rand=decujpt3v01ld
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.50709.0\npctrl.dll [2016-07-11] ( Microsoft Corporation)
FF Plugin-x32: @adobe.com/ShockwavePlayer -> C:\windows\SysWOW64\Adobe\Director\np32dsw_1166636.dll [2012-08-08] (Adobe Systems, Inc.)
FF Plugin-x32: @java.com/DTPlugin,version=11.101.2 -> C:\Program Files (x86)\Java\jre1.8.0_101\bin\dtplugin\npDeployJava1.dll [2016-08-26] (Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin,version=11.101.2 -> C:\Program Files (x86)\Java\jre1.8.0_101\bin\plugin2\npjp2.dll [2016-08-26] (Oracle Corporation)
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.50709.0\npctrl.dll [2016-07-11] ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL [2013-11-20] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=16.4.3505.0912 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2012-09-12] (Microsoft Corporation)
FF Plugin-x32: @WildTangent.com/GamesAppPresenceDetector,Version=1.0 -> C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll [2012-10-12] ()
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll [2016-06-23] (Adobe Systems Inc.)
FF Extension: (Trend Micro Osprey Firefox Extension) - C:\Program Files\Trend Micro\AMSP\module\20013\FxExt\firefoxextension [2016-01-25]
FF Extension: (Firefox Hotfix) - C:\Users\Katie\AppData\Roaming\Mozilla\Firefox\Profiles\10k243z3.default\Extensions\[removed] [2016-08-31]
FF HKLM\…\Firefox\Extensions: [[removed]] - C:\Program Files\Trend Micro\AMSP\module\20002\9.1.1089\9.1.1089\firefoxextension
FF Extension: (Trend Micro BEP Firefox Extension) - C:\Program Files\Trend Micro\AMSP\module\20002\9.1.1089\9.1.1089\firefoxextension [2016-07-17]
FF HKLM-x32\…\Firefox\Extensions: [[removed]] - C:\Program Files\Trend Micro\AMSP\module\20002\9.1.1089\9.1.1089\firefoxextension
FF HKLM-x32\…\Firefox\Extensions: [{22181a4d-af90-4ca3-a569-faed9118d6bc}] - C:\Program Files\Trend Micro\Titanium\UIFramework\Toolbar\firefoxextension
FF Extension: (Trend Micro Toolbar) - C:\Program Files\Trend Micro\Titanium\UIFramework\Toolbar\firefoxextension [2016-03-11]
FF HKLM-x32\…\Firefox\Extensions: [{BBB77B49-9FF4-4d5c-8FE2-92B1D6CD696C}] - C:\Program Files\Trend Micro\AMSP\module\20013\FxExt\firefoxextension

Chrome:
=======
CHR HKLM-x32\…\Chrome\Extension: [bmiabdepfhhiieiipmeecdmeljggmfee] - C:\Program Files\Trend Micro\AMSP\module\20002\8.0.1135\8.0.1135\chrome_tmbep.crx

 

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 25-09-2016
Ran by [removed] (26-09-2016 11:43:42)
Running from C:\Users\[removed]\Desktop
Windows 10 Home Version 1511 (X64) (2016-07-19 12:30:40)
Boot Mode: Normal
==========================================================


==================== Accounts: =============================

Administrator (S-1-5-21-2810903604-461285155-287236330-500 - Administrator - Disabled) => C:\Users\Administrator
DefaultAccount (S-1-5-21-2810903604-461285155-287236330-503 - Limited - Disabled)
Guest (S-1-5-21-2810903604-461285155-287236330-501 - Limited - Disabled)
HomeGroupUser$ (S-1-5-21-2810903604-461285155-287236330-1008 - Limited - Enabled)
Katie (S-1-5-21-2810903604-461285155-287236330-1002 - Administrator - Enabled) => C:\Users\Katie

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Trend Micro Internet Security (Disabled - Up to date) {8242D66F-41BD-4049-C2E6-E578E73B62A0}
AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Trend Micro Internet Security (Disabled - Up to date) {3923378B-6787-4FC7-F856-DE0A9CBC281D}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

4 Elements II (x32 Version: 2.2.0.98 - WildTangent) Hidden
7-Zip 9.20 (x64 edition) (HKLM\…\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Reader XI (11.0.17)  MUI (HKLM-x32\…\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.17 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\…\Adobe Shockwave Player) (Version: 11.6.6.636 - Adobe Systems, Inc.)
Airport Mania (x32 Version: 2.2.0.95 - WildTangent) Hidden
AMD Catalyst Install Manager (HKLM\…\{723085B0-93FB-0E5A-D936-ACECA3D5D4F5}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
AMD Radeon Settings (HKLM\…\WUCCCApp) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.)
Apple Application Support (32-bit) (HKLM-x32\…\{29DB9165-5FC1-48F0-9188-26123F526848}) (Version: 5.0.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\…\{5905C8CF-1C88-4478-A48E-4E458AD1BC7E}) (Version: 5.0.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\…\{D4D86CB2-2370-4691-8272-3869EDED6C64}) (Version: 10.0.0.18 - Apple Inc.)
Apple Software Update (HKLM-x32\…\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
Assessments on Client (x32 Version: 10.1.10586.0 - Microsoft) Hidden
Azteca (x32 Version: 2.2.0.97 - WildTangent) Hidden
Bejeweled 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Bonjour (HKLM\…\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Bounce Symphony (x32 Version: 2.2.0.97 - WildTangent) Hidden
Build-a-lot (x32 Version: 2.2.0.98 - WildTangent) Hidden
Canon IJ Network Scan Utility (HKLM-x32\…\Canon_IJ_Network_Scan_UTILITY) (Version:  - )
Canon IJ Network Tool (HKLM-x32\…\Canon_IJ_Network_UTILITY) (Version:  - )
Canon MP970 series (HKLM\…\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP970_series) (Version:  - )
Catalyst Control Center Next Localization BR (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
Cradle Of Egypt Collector's Edition (x32 Version: 2.2.0.110 - WildTangent) Hidden
Cradle of Rome 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Curse at Twilight (x32 Version: 3.0.2.32 - WildTangent) Hidden
Cyberlink PhotoDirector (HKLM-x32\…\InstallShield_{39337565-330E-4ab6-A9AE-AC81E0720B10}) (Version: 3.0.3.4503 - CyberLink Corp.)
CyberLink PowerDirector 10 (HKLM-x32\…\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.5.3304 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\…\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 5.0.2.3603 - CyberLink Corp.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Delicious: Emily's Childhood Memories Premium Edition (x32 Version: 3.0.2.32 - WildTangent) Hidden
Energy Star (HKLM-x32\…\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
Expensify Desktop Client (HKLM-x32\…\{00E5259E-C2ED-4F96-8BFC-0BB8FDE5CCEC}) (Version: 1.01.0000 - Expensify, Inc.)
Farm Frenzy (x32 Version: 2.2.0.98 - WildTangent) Hidden
Governor of Poker 2 Premium Edition (x32 Version: 2.2.0.110 - WildTangent) Hidden
Hewlett-Packard ACLM.NET v1.2.1.1 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
House of 1000 Doors: Family Secrets (x32 Version: 2.2.0.98 - WildTangent) Hidden
HP 3D DriveGuard (HKLM-x32\…\{13133E99-B0D5-4143-B832-AAD55C62A41C}) (Version: 6.0.19.1 - Hewlett-Packard Company)
HP Connected Music (Meridian - installer) (HKLM-x32\…\StartHPConnectedMusic) (Version: 1.0 - Meridian Audio Ltd)
HP CoolSense (HKLM-x32\…\{11AF9A96-6D83-4C3B-8DCB-16EA2A358E3F}) (Version: 2.10.51 - Hewlett-Packard Company)
HP Documentation (HKLM-x32\…\{F86C62DC-1600-426B-981C-F398EF7CCB24}) (Version: 1.1.0.0 - Hewlett-Packard)
HP MyRoom (HKLM-x32\…\{9C35EDE5-4B0F-45E7-A438-314BA889948E}) (Version: 9.0.0.0 - Hewlett-Packard Company)
HP Registration Service (HKLM\…\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.6317.4309 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\…\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}) (Version: 7.0.39.15 - Hewlett-Packard Company)
HP System Event Utility (HKLM-x32\…\{8B4EE87E-6D40-4C91-B5E8-0DC77DC412F1}) (Version: 1.4.1 - Hewlett-Packard Company)
HP Utility Center (HKLM\…\{2AFEFC93-F0C7-4390-BB51-F914EC546B30}) (Version: 2.1.6 - Hewlett-Packard Company)
HP Wireless Button Driver (HKLM-x32\…\{30B2D1D8-0A07-4B71-9553-0710C5D31E35}) (Version: 1.1.2.1 - Hewlett-Packard Company)
iTunes (HKLM\…\{9946A4F7-E0FD-4A33-82D1-06CBFFBBB9F9}) (Version: 12.5.1.21 - Apple Inc.)
Java 8 Update 101 (HKLM-x32\…\{26A24AE4-039D-4CA4-87B4-2F32180101F0}) (Version: 8.0.1010.13 - Oracle Corporation)
Jewel Match 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Kits Configuration Installer (x32 Version: 10.1.10586.0 - Microsoft) Hidden
Luxor Evolved (x32 Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (x32 Version: 2.2.0.95 - WildTangent) Hidden
Mahjongg Dimensions Deluxe: Tiles in Time (x32 Version: 2.2.0.98 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\…\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft Office 365 - en-us (HKLM\…\O365HomePremRetail - en-us) (Version: 15.0.4859.1002 - Microsoft Corporation)
Microsoft Silverlight (HKLM\…\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50709.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\…\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\…\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\…\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\…\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\…\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\…\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\…\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\…\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\…\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\…\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\…\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\…\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\…\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\…\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\…\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\…\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\…\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Mozilla Firefox 47.0.1 (x86 en-US) (HKLM-x32\…\Mozilla Firefox 47.0.1 (x86 en-US)) (Version: 47.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\…\MozillaMaintenanceService) (Version: 47.0.1.6018 - Mozilla)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\…\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Mystery P.I. - Curious Case of Counterfeit Cove (x32 Version: 2.2.0.98 - WildTangent) Hidden
OEM Application Profile (HKLM-x32\…\{70D5F822-F4C4-33D9-7EEC-2A4AF4EA7BDC}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4859.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4859.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4859.1002 - Microsoft Corporation) Hidden
OLYMPUS Digital Camera Updater (HKLM-x32\…\{C39C4EDA-D74C-4267-B3E7-1DE7A2C6114B}) (Version: 1.1.0 - OLYMPUS IMAGING CORP.)
OLYMPUS Viewer 3 (HKLM-x32\…\{48F7F217-9E30-423F-AF21-A517FF65F18E}) (Version: 1.3.0 - OLYMPUS IMAGING CORP.)
Peggle Nights (x32 Version: 2.2.0.98 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.98 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Realtek Card Reader (HKLM-x32\…\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.29069 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\…\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.13.314.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\…\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7010 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\…\{A5107464-AA9B-4177-8129-5FF2F42DD322}) (Version: 1.00.12.0906 - REALTEK Semiconductor Corp.)
Roads of Rome 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Royal Envoy 2 Collector's Edition (x32 Version: 3.0.2.32 - WildTangent) Hidden
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\…\SynTPDeinstKey) (Version: 19.2.4.10 - Synaptics Incorporated)
Tales of Lagoona (x32 Version: 2.2.0.110 - WildTangent) Hidden
Toolkit Documentation (x32 Version: 10.1.10586.0 - Microsoft) Hidden
Trend Micro Internet Security (HKLM\…\{ABBD4BA8-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 10.0 - Trend Micro Inc.)
Trend Micro Titanium (Version: 10.0 - Trend Micro Inc.) Hidden
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Vacation Quest™ - Australia (x32 Version: 3.0.2.32 - WildTangent) Hidden
Vz In-Home Agent (HKLM-x32\…\VzInHomeAgent) (Version: 9.0.55.0 - Verizon)
WildTangent Games (HKLM-x32\…\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)
WildTangent Games App (HP Games) (x32 Version: 4.0.10.5 - WildTangent) Hidden
Windows Assessment and Deployment Kit - Windows 10 (HKLM-x32\…\{82daddb6-d4e0-42cb-988d-1e7f5739e155}) (Version: 10.1.10586.0 - Microsoft Corporation)
Windows Driver Package - OLYMPUS IMAGING CORP. Camera Communication Driver Package (09/09/2009 1.0.0.0) (HKLM\…\2C1C2F29FADF39F533CEEE67B90F07A5306A4BDB) (Version: 09/09/2009 1.0.0.0 - OLYMPUS IMAGING CORP.)
Windows Live Essentials (HKLM-x32\…\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
WPT Redistributables (x32 Version: 10.1.10586.0 - Microsoft) Hidden
WPTx64 (x32 Version: 10.1.10586.0 - Microsoft) Hidden
Youda Jewel Shop (x32 Version: 3.0.2.32 - WildTangent) Hidden
Zuma's Revenge (x32 Version: 2.2.0.98 - WildTangent) Hidden

==================== Custom CLSID (Whitelisted): ==========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

CustomCLSID: HKU\S-1-5-21-2810903604-461285155-287236330-1002_Classes\CLSID\{71DCE5D6-4B57-496B-AC21-CD5B54EB93FD}\localserver32 -> C:\Users\Katie\AppData\Local\Microsoft\OneDrive\17.3.6390.0509_1\FileCoAuth.exe (Microsoft Corporation)

==================== Scheduled Tasks (Whitelisted) =============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

Task: {04836D9E-B8F9-4FCF-ADC1-5EA0446463F6} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe [2012-09-27] (Hewlett-Packard Company)
Task: {0794D81B-DA0E-4F1C-81AE-CB597A6D911F} - \Microsoft\Windows\Setup\gwx\rundetector -> No File <==== ATTENTION
Task: {0B545118-B563-42FC-8D07-B78F602FCF34} - System32\Tasks\Microsoft\Windows\WS\WSRefreshBannedAppsListTask => Rundll32.exe WSClient.dll,RefreshBannedAppsList
Task: {0CBE6D25-B5ED-49E8-B8F7-86717D0125A3} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HPSFUpdaterRedux => C:\ProgramData\Hewlett-Packard\HP Support Framework\Resources\Updater7\HPSFUpdater.exe [2016-07-06] (HP Inc.)
Task: {18DEA352-92C9-49F1-8FF1-588922A9B24A} - System32\Tasks\Hewlett-Packard\HP Support Assistant\Update Check => C:\ProgramData\Hewlett-Packard\HP Support Framework\Resources\Updater7\HPSFUpdater.exe [2016-07-06] (HP Inc.)
Task: {1EB2FDB5-2F46-4866-B922-804187C83666} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {24600810-360E-4DD0-94E9-6DFC9FDB67BB} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Report => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPSFReport.exe [2016-02-18] (Hewlett-Packard)
Task: {2998A4D8-88FE-435C-BBEF-429463EFE4BD} - \Microsoft\Windows\Setup\GWXTriggers\Time-Weekend -> No File <==== ATTENTION
Task: {331949B3-A575-4532-829F-CD592184A29A} - System32\Tasks\HPCeeScheduleForKatie => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2010-09-14] (Hewlett-Packard)
Task: {3F9B2A82-550A-4841-9B36-1FD9E5D2DD88} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {4E8C24F2-441A-423E-8ADF-A6D8EEFD040B} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {5533E94B-ED88-4298-8343-882E89B27ED1} - System32\Tasks\Microsoft\Office\Office Subscription Maintenance => C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesCommonx86\Microsoft Shared\OFFICE15\OLicenseHeartbeat.exe [2016-07-26] (Microsoft Corporation)
Task: {5944866E-AEB0-4C13-BAE3-184F7419B959} - \Microsoft\Windows\Setup\GWXTriggers\OnIdle-5d -> No File <==== ATTENTION
Task: {5A0BE5FB-537B-4730-8783-DBE6AF134486} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeReminderTime -> No File <==== ATTENTION
Task: {5B32FC59-A35E-42EF-A093-CFC9511622B7} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {5DE4AAB9-6E11-46E9-8B51-E4E3D7066952} - System32\Tasks\Synaptics TouchPad Enhancements => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2016-09-02] (Synaptics Incorporated)
Task: {7164E946-CF6C-48EC-94D7-2E73881A0020} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {836D4774-566C-4CE1-9EBF-0F6572B5FEE6} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe [2016-09-05] (HP Inc.)
Task: {84B526DA-998F-456D-9AA4-EC6308D69330} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {89F79FC6-8471-4F14-8B42-1D2D34291083} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker_CNBCD6L12P => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe [2016-09-05] (HP Inc.)
Task: {8DD59738-D4F1-41C3-9529-27103916D5C9} - System32\Tasks\Microsoft\Windows\RemovalTools\MRT_HB => C:\WINDOWS\system32\MRT.exe [2016-09-23] (Microsoft Corporation)
Task: {9F7FFBF0-5790-42B7-B44D-06191B165BFF} - System32\Tasks\YCMServiceAgent => C:\Program Files (x86)\CyberLink\YouCam\YouCamService.exe [2013-12-03] (CyberLink Corp.)
Task: {B1BFD0DB-C468-47DA-A6C1-6A6D09F56F19} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2016-02-23] (Apple Inc.)
Task: {B2155DB3-BBB2-409F-81A6-F0807C3A3BC7} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {B63F61E0-ACE4-44FB-9DE7-4A4FF6C94701} - System32\Tasks\Microsoft\Office\Office Automatic Updates => C:\Program Files\Microsoft Office 15\ClientX64\OfficeC2RClient.exe [2016-07-26] (Microsoft Corporation)
Task: {BA5B8819-2B33-43FF-A296-BB8F56E26B33} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {BB2D6C27-F637-4FCD-AFD1-59F4B08DF875} - System32\Tasks\Microsoft\Office\Office ClickToRun Service Monitor => C:\Program Files\Microsoft Office 15\ClientX64\OfficeC2RClient.exe [2016-07-26] (Microsoft Corporation)
Task: {D2599588-1417-4193-8F14-AAE78978291C} - System32\Tasks\Adobe Acrobat Update Task => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2016-09-08] (Adobe Systems Incorporated)
Task: {D6646516-7286-4FAF-88FE-2CD1649FBE90} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeTime -> No File <==== ATTENTION
Task: {DA058D27-0192-4CAB-B244-065DF397480F} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {E08A313F-F5BF-4E07-81A0-034A8D3A3428} - System32\Tasks\Hewlett-Packard\HP Support Assistant\PC Health Analysis => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe [2012-09-27] (Hewlett-Packard Company)
Task: {E8B59055-8A15-48C4-A62E-F769C6287AF1} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {E92C9307-52D0-4AC0-8CA6-6895C437A875} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker_DeviceScan => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe [2016-09-05] (HP Inc.)

(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)

Task: C:\WINDOWS\Tasks\HPCeeScheduleForKatie.job => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe
Task: C:\WINDOWS\Tasks\Synaptics TouchPad Enhancements.job => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

==================== Shortcuts =============================

(The entries could be listed to be restored or removed.)

==================== Loaded Modules (Whitelisted) ==============

2015-10-30 02:18 - 2015-10-30 02:18 - 00185856 _____ () C:\WINDOWS\SYSTEM32\ism32k.dll
2016-01-25 14:53 - 2015-03-31 06:08 - 00026408 _____ () C:\Program Files\Trend Micro\AMSP\boost_system-vc110-mt-1_57.dll
2016-01-25 14:53 - 2015-03-31 06:08 - 00058320 _____ () C:\Program Files\Trend Micro\AMSP\boost_date_time-vc110-mt-1_57.dll
2016-01-25 14:53 - 2015-03-31 06:09 - 00686608 _____ () C:\Program Files\Trend Micro\AMSP\sqlite3.dll
2016-01-25 14:53 - 2015-03-31 06:08 - 00110320 _____ () C:\Program Files\Trend Micro\AMSP\boost_thread-vc110-mt-1_57.dll
2016-01-25 14:53 - 2015-03-31 06:08 - 00036160 _____ () C:\Program Files\Trend Micro\AMSP\boost_chrono-vc110-mt-1_57.dll
2016-01-25 14:53 - 2015-03-31 06:09 - 01314920 _____ () C:\Program Files\Trend Micro\AMSP\libprotobuf.dll
2016-01-25 14:42 - 2015-07-16 13:31 - 00168544 _____ () C:\Program Files\Trend Micro\UniClient\plugins\LUADLL.dll
2015-11-29 23:07 - 2015-11-29 23:07 - 00138752 _____ () C:\Program Files\ATI Technologies\ATI.ACE\A4\AdaptiveSleepService.exe
2016-09-01 18:12 - 2016-09-01 18:12 - 00092472 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll
2016-09-01 18:12 - 2016-09-01 18:12 - 01353528 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\libxml2.dll
2016-01-25 14:56 - 2015-07-16 13:31 - 00089088 _____ () C:\Program Files\Trend Micro\Titanium\plugin\Pt\boost_thread-vc110-mt-1_52.dll
2016-01-25 14:56 - 2015-07-16 13:31 - 00018944 _____ () C:\Program Files\Trend Micro\Titanium\plugin\Pt\boost_system-vc110-mt-1_52.dll
2016-01-25 14:56 - 2015-07-16 13:31 - 00049664 _____ () C:\Program Files\Trend Micro\Titanium\plugin\Pt\boost_date_time-vc110-mt-1_52.dll
2016-01-25 14:56 - 2015-07-16 13:31 - 00761856 _____ () C:\Program Files\Trend Micro\Titanium\plugin\Pt\boost_regex-vc110-mt-1_52.dll
2016-08-11 18:30 - 2016-06-30 23:48 - 02656408 _____ () C:\WINDOWS\system32\CoreUIComponents.dll
2016-08-11 18:30 - 2016-06-30 23:48 - 02656408 _____ () C:\WINDOWS\System32\CoreUIComponents.dll
2016-07-19 21:27 - 2016-07-19 21:27 - 00959168 _____ () C:\Users\Katie\AppData\Local\Microsoft\OneDrive\17.3.6390.0509_1\amd64\ClientTelemetry.dll
2016-08-19 13:23 - 2016-08-19 13:23 - 08909504 _____ () C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\1033\GrooveIntlResource.dll
2016-08-19 19:18 - 2016-08-19 19:18 - 00144384 _____ () C:\Program Files\WindowsApps\Microsoft.Messaging_2.15.20002.0_x86__8wekyb3d8bbwe\SkypeHost.exe
2016-02-13 07:54 - 2016-02-13 07:54 - 00093696 _____ () C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\Windows.UI.Shell.SharedUtilities.dll
2016-08-11 18:24 - 2016-06-30 22:48 - 00472064 _____ () C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\QuickActions.dll
2016-08-11 18:28 - 2016-06-30 22:27 - 07992832 _____ () C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CortanaApi.dll
2016-08-11 18:28 - 2016-06-30 22:21 - 00591360 _____ () C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\Cortana.Core.dll
2016-08-11 18:28 - 2016-06-30 22:22 - 02483200 _____ () C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\Cortana.BackgroundTask.dll
2016-08-11 18:28 - 2016-06-30 22:24 - 04089856 _____ () C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersUI.dll
2014-03-24 18:32 - 2016-05-24 09:51 - 00116416 _____ () C:\Program Files\Microsoft Office 15\ClientX64\ApiClient.dll
2016-01-25 14:42 - 2015-07-16 13:31 - 00065520 _____ () C:\Program Files\Trend Micro\Titanium\plugin\fcMsgDispatcher.dll
2015-06-25 16:34 - 2015-06-25 16:34 - 00014336 _____ () C:\Program Files\AMD\CNext\CNext\QtQuick.2\qtquick2plugin.dll
2015-06-25 16:37 - 2015-06-25 16:37 - 00739840 _____ () C:\Program Files\AMD\CNext\CNext\QtQuick\Controls\qtquickcontrolsplugin.dll
2015-06-25 16:35 - 2015-06-25 16:35 - 00014336 _____ () C:\Program Files\AMD\CNext\CNext\QtQuick\Window.2\windowplugin.dll
2015-06-25 16:38 - 2015-06-25 16:38 - 00071168 _____ () C:\Program Files\AMD\CNext\CNext\QtQuick\Layouts\qquicklayoutsplugin.dll
2015-06-25 15:53 - 2015-06-25 15:53 - 00011776 _____ () C:\Program Files\AMD\CNext\CNext\libEGL.dll
2015-06-25 15:51 - 2015-06-25 15:51 - 02013696 _____ () C:\Program Files\AMD\CNext\CNext\libGLESv2.dll
2016-09-25 18:46 - 2009-04-03 10:23 - 00176128 _____ () C:\Users\Katie\AppData\Roaming\Transcend\SJelite3\SJelite3Launch.exe
2016-09-25 19:06 - 2016-09-25 19:08 - 00176640 _____ () C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_3.12.8312.0_x64__8wekyb3d8bbwe\CellNativeClientUniversal.dll
2016-08-19 19:18 - 2016-08-19 19:18 - 00141312 _____ () C:\Program Files\WindowsApps\Microsoft.Messaging_2.15.20002.0_x86__8wekyb3d8bbwe\SkypeBackgroundTasks.dll
2016-08-19 19:18 - 2016-08-19 19:18 - 22284800 _____ () C:\Program Files\WindowsApps\Microsoft.Messaging_2.15.20002.0_x86__8wekyb3d8bbwe\SkyWrap.dll

==================== Alternate Data Streams (Whitelisted) =========

(If an entry is included in the fixlist, only the ADS will be removed.)


==================== Safe Mode (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)


==================== Association (Whitelisted) ===============

(If an entry is included in the fixlist, the registry item will be restored to default or removed.)


==================== Internet Explorer trusted/restricted ===============

(If an entry is included in the fixlist, it will be removed from the registry.)


==================== Hosts content: ===============================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2013-08-22 08:25 - 2013-08-22 08:25 - 00000824 ____A C:\WINDOWS\system32\Drivers\etc\hosts


==================== Other Areas ============================

(Currently there is no automatic fix for this section.)

HKU\S-1-5-21-2810903604-461285155-287236330-1002\Control Panel\Desktop\\Wallpaper -> C:\Windows\web\wallpaper\Hewlett-Packard Backgrounds\backgroundDefault.jpg
DNS Servers: 192.168.1.1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1)
Windows Firewall is enabled.

==================== MSCONFIG/TASK MANAGER disabled items ==

HKLM\…\StartupApproved\StartupFolder: => "Expensify Desktop Client.lnk"
HKLM\…\StartupApproved\Run: => "iTunesHelper"
HKLM\…\StartupApproved\Run32: => "HPMessageService"
HKLM\…\StartupApproved\Run32: => "HP CoolSense"
HKLM\…\StartupApproved\Run32: => "OV3_Monitor"
HKU\S-1-5-21-2810903604-461285155-287236330-1002\…\StartupApproved\StartupFolder: => "Send to OneNote.lnk"
HKU\S-1-5-21-2810903604-461285155-287236330-1002\…\StartupApproved\Run: => "OneDrive"
HKU\S-1-5-21-2810903604-461285155-287236330-1002\…\StartupApproved\Run: => "OV3_Monitor"

==================== FirewallRules (Whitelisted) ===============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

FirewallRules: [vm-monitoring-nb-session] => (Allow) LPort=139
FirewallRules: [{425C47DD-FB3D-4B47-A800-F8E593070F8C}] => (Allow) C:\Program Files (x86)\Bonjour\mDNSResponder.exe
FirewallRules: [{90650CEF-9246-43F9-A5BE-268D1D52C8BB}] => (Allow) C:\Program Files (x86)\Bonjour\mDNSResponder.exe
FirewallRules: [{DE70D022-A613-4645-A13C-827A3C4D4C70}] => (Allow) C:\Program Files\Bonjour\mDNSResponder.exe
FirewallRules: [{C76B3868-BF10-4F4E-BF61-6805C38F7F42}] => (Allow) C:\Program Files\Bonjour\mDNSResponder.exe
FirewallRules: [{7B8F46A1-A80E-4B22-931C-2C6DEDA6E112}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{FE1CF856-6773-4A0F-854D-20E12F0D8355}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{89CF1804-8DD6-483D-AC06-B584BE4FAEBC}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPSOCKSVC.exe
FirewallRules: [UDP Query User{BCEDC54F-5A5D-49CE-A33C-3C7DB9780311}C:\program files (x86)\mozilla firefox\firefox.exe] => (Allow) C:\program files (x86)\mozilla firefox\firefox.exe
FirewallRules: [TCP Query User{F2B20A16-7205-470D-9EBB-F0BB0EDADACC}C:\program files (x86)\mozilla firefox\firefox.exe] => (Allow) C:\program files (x86)\mozilla firefox\firefox.exe
FirewallRules: [{675FA090-B00D-478B-AA84-100F01A6B0C0}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{1557B175-C47E-43DD-9F12-9C48D5F9C56E}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{286CFDD0-523A-4CB3-BEBD-E962F3EF08D7}] => (Allow) C:\Program Files\Microsoft Office 15\root\Office15\outlook.exe
FirewallRules: [{71BB67B6-F7AE-41FF-8164-9B9EDD272AB0}] => (Allow) C:\Program Files (x86)\CyberLink\PowerDirector10\PDR10.EXE
FirewallRules: [UDP Query User{1275A5F4-DD08-4000-B253-758DBA9C7480}C:\program files (x86)\expensify, inc\expensify desktop client\edc.exe] => (Block) C:\program files (x86)\expensify, inc\expensify desktop client\edc.exe
FirewallRules: [TCP Query User{C1DD6AF9-5091-4FB9-B410-19CB25DB61B8}C:\program files (x86)\expensify, inc\expensify desktop client\edc.exe] => (Block) C:\program files (x86)\expensify, inc\expensify desktop client\edc.exe
FirewallRules: [UDP Query User{A3FCE490-4D11-4A55-990F-CE262D5AD41D}C:\program files (x86)\expensify, inc\expensify desktop client\edc.exe] => (Allow) C:\program files (x86)\expensify, inc\expensify desktop client\edc.exe
FirewallRules: [TCP Query User{9F18882E-4693-4A37-8114-009670BB33CD}C:\program files (x86)\expensify, inc\expensify desktop client\edc.exe] => (Allow) C:\program files (x86)\expensify, inc\expensify desktop client\edc.exe
FirewallRules: [{1C06AD2C-1E9F-4A9F-B78E-2A42AFF6F55E}] => (Allow) C:\Users\Administrator\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe
FirewallRules: [{291E86E9-241C-4500-8044-78CD0736AC87}] => (Allow) C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
FirewallRules: [{6260F441-25C3-4AD0-93FD-92A388ECC759}] => (Allow) LPort=2869
FirewallRules: [{3D21E68D-6367-4895-B8AF-94AB5C7154C3}] => (Allow) LPort=1900
FirewallRules: [{5F386813-296E-4BB7-8E0E-D1E504CA7547}] => (Allow) C:\Program Files (x86)\HPConnectedMusic\HPConnectedMusic.exe
FirewallRules: [{0F811B79-6267-4906-A190-6FA5553E11E0}] => (Allow) C:\Program Files (x86)\HPConnectedMusic\HPConnectedMusic.exe
FirewallRules: [{3E44B783-1A0D-4C86-A0C1-762A86FAA27F}] => (Allow) %LocalAppData%\HPConnectedMusic\Application\HPConnectedMusic.exe
FirewallRules: [{6B1484B9-6DDF-49C4-B3B3-7FB52F3C372B}] => (Allow) %LocalAppData%\HPConnectedMusic\Application\HPConnectedMusic.exe
FirewallRules: [{ED9F1975-4C11-49FD-9044-9D479CDD9A09}] => (Allow) %LocalAppData%\HPConnectedMusic\Application\spotify_helper.exe
FirewallRules: [{FF5DEEB9-D724-4A67-9554-62E81BDD7DF0}] => (Allow) %LocalAppData%\HPConnectedMusic\Application\spotify_helper.exe
FirewallRules: [{B99D2E4C-A1C5-4BF9-B3C6-53D3EDAC8181}] => (Allow) C:\Program Files\Bonjour\mDNSResponder.exe
FirewallRules: [{B63BCCD4-4555-45F2-AD22-0F7A1004F1F3}] => (Allow) C:\Program Files\Bonjour\mDNSResponder.exe
FirewallRules: [{ED4A3EB1-7B8C-4F64-B1A0-54031DFF5722}] => (Allow) C:\Program Files (x86)\Bonjour\mDNSResponder.exe
FirewallRules: [{0A8A9F6E-CA7C-42BA-9ED3-E86EF11DA240}] => (Allow) C:\Program Files (x86)\Bonjour\mDNSResponder.exe
FirewallRules: [{4F6DA51D-B61B-45EC-968F-60023DB59286}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPDeviceDetection3.exe
FirewallRules: [{E08121CD-A971-445B-8B32-3C843DDF5E8F}] => (Allow) C:\Program Files\iTunes\iTunes.exe

==================== Restore Points =========================

29-08-2016 17:52:09 JRT Pre-Junkware Removal
23-09-2016 14:47:11 Windows Update
25-09-2016 17:59:10 Installed iTunes

==================== Faulty Device Manager Devices =============


==================== Event log errors: =========================

Application errors:
==================
Error: (09/26/2016 10:32:31 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 5973) (User: KATIEPDX)
Description: Activation of app 4DF9E0F8.Netflix_mcm4njqhnhss8!Netflix.App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (09/26/2016 10:32:31 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program WWAHost.exe version 10.0.10586.545 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 12c8

Start Time: 01d2180b2590459e

Termination Time: 4294967295

Application Path: C:\Windows\System32\WWAHost.exe

Report Id: 6ddc23b3-83fe-11e6-bed4-a0481cd352c9

Faulting package full name: 4DF9E0F8.Netflix_6.13.45.0_x64__mcm4njqhnhss8

Faulting package-relative application ID: Netflix.App

Error: (09/26/2016 10:06:33 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 5973) (User: KATIEPDX)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2147023174 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (09/25/2016 07:43:47 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: SJelite3.exe, version: 3.0.1.2, time stamp: 0x49d5b9fe
Faulting module name: SJelite3.exe, version: 3.0.1.2, time stamp: 0x49d5b9fe
Exception code: 0xc0000005
Fault offset: 0x00138238
Faulting process id: 0xe54
Faulting application start time: 0x01d2178954328f3d
Faulting application path: C:\Users\Katie\AppData\Local\Temp\SJelite3\SJelite3.exe
Faulting module path: C:\Users\Katie\AppData\Local\Temp\SJelite3\SJelite3.exe
Report Id: 499f2fc0-7afa-47f9-83a3-3c2fe601e972
Faulting package full name:
Faulting package-relative application ID:

Error: (09/25/2016 06:00:08 PM) (Source: Microsoft-Windows-CAPI2) (EventID: 513) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (09/25/2016 05:45:55 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: iTunes.exe, version: 0.0.0.0, time stamp: 0x56ed1c3e
Faulting module name: iTunesCore.dll, version: 0.0.0.0, time stamp: 0x56ed1c21
Exception code: 0xc0000005
Fault offset: 0x0000000000ea6171
Faulting process id: 0x260c
Faulting application start time: 0x01d2177cd8c8cbf9
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Program Files\iTunes\iTunesCore.dll
Report Id: 7cda3fab-0c83-45d9-a320-137cf1ab0aea
Faulting package full name:
Faulting package-relative application ID:

Error: (09/25/2016 05:25:44 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Client application bug: DNSServiceResolve(4B8F43B9A618C105._appletv-v2._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (09/25/2016 05:23:19 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Client application bug: DNSServiceResolve(4B8F43B9A618C105._appletv-v2._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (09/23/2016 02:47:33 PM) (Source: Microsoft-Windows-CAPI2) (EventID: 513) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (09/23/2016 02:01:25 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Client application bug: DNSServiceResolve(4B8F43B9A618C105._appletv-v2._tcp.local.) active for over two minutes. This places considerable burden on the network.


System errors:
=============
Error: (09/25/2016 08:03:28 PM) (Source: disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR14.

Error: (09/25/2016 07:01:06 PM) (Source: volsnap) (EventID: 29) (User: )
Description: The shadow copies of volume E: were aborted during detection.

Error: (09/25/2016 06:43:30 PM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: The server {784E29F4-5EBE-4279-9948-1E8FE941646D} did not register with DCOM within the required timeout.

Error: (09/25/2016 06:41:45 PM) (Source: volsnap) (EventID: 27) (User: )
Description: The shadow copies of volume E: were aborted during detection because a critical control file could not be opened.

Error: (09/25/2016 06:41:43 PM) (Source: volsnap) (EventID: 27) (User: )
Description: The shadow copies of volume E: were aborted during detection because a critical control file could not be opened.

Error: (09/25/2016 06:41:40 PM) (Source: volsnap) (EventID: 29) (User: )
Description: The shadow copies of volume E: were aborted during detection.

Error: (09/25/2016 06:41:19 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The tmumh service failed to start due to the following error:
This driver has been blocked from loading

Error: (09/25/2016 06:41:17 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The tmumh service failed to start due to the following error:
This driver has been blocked from loading

Error: (09/25/2016 06:38:03 PM) (Source: Microsoft-Windows-HAL) (EventID: 13) (User: NT AUTHORITY)
Description: The system watchdog timer was triggered.

Error: (09/25/2016 06:36:46 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Sync Host_3def8 service to connect.


CodeIntegrity:
===================================
  Date: 2016-09-25 17:35:58.307
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-09-23 13:02:43.423
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-09-12 19:47:37.314
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-19 19:04:07.273
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-19 16:31:47.390
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-19 13:16:16.646
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-11 17:25:48.293
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-11 17:10:29.529
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-01 10:58:10.658
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-07-18 22:33:48.844
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.


==================== Memory info ===========================

Processor: AMD A4-1250 APU with Radeon(TM) HD Graphics
Percentage of memory in use: 34%
Total physical RAM: 7638.26 MB
Available physical RAM: 4980.2 MB
Total Virtual: 8854.26 MB
Available Virtual: 5914.32 MB

==================== Drives ================================

Drive c: (Windows) (Fixed) (Total:438.76 GB) (Free:325.76 GB) NTFS ==>[system with boot components (obtained from drive)]
Drive d: (RECOVERY) (Fixed) (Total:25.46 GB) (Free:2.52 GB) NTFS ==>[system with boot components (obtained from drive)]

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 465.8 GB) (Disk ID: 224D6C5C)

Partition: GPT.

==================== End of Addition.txt ============================

 

Thanks for the help

 

Hello KatieH and welcome to the WTT forum.

Your computer is not infected with anything as far as I can see but there a few Windows glitches that can be cleared up.

Run Farbar Recovery Scan Tool

Open notepad. Please copy the contents of the code box below and paste it into Notepad.

HKU\S-1-5-21-2810903604-461285155-287236330-1002\…\RunOnce: [Carry it Easy cleanup] => C:\Users\Katie\AppData\Local\Temp\SJelite3\appStop.exe <===== ATTENTION
GroupPolicy: Restriction ? <======= ATTENTION
SearchScopes: HKLM -> {663E0DDF-6176-49E6-A631-73B3CAC2D695} URL = hxxp://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
SearchScopes: HKLM -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = hxxp://rover.ebay.com/rover/1/711-154371-11896-2/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword={searchTerms}
SearchScopes: HKLM-x32 -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = hxxp://rover.ebay.com/rover/1/711-154371-11896-2/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword={searchTerms}
SearchScopes: HKU\S-1-5-21-2810903604-461285155-287236330-1002 -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = hxxp://rover.ebay.com/rover/1/711-154371-11896-2/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword={searchTerms}
CHR HKLM-x32\…\Chrome\Extension: [fmgckcapmffomaifonnhgkfdgljnkpgi] - 
R2 Amsp; "C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe" coreFrameworkHost.exe -m=qb -dt=60000 -ad -bt=0 [X]
C:\Users\Katie\AppData\Local\Temp\SJelite3
EmptyTemp:

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

  • save the files as fixlist.txt in the same folder as FRST – NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work
  • run FRST64 then click Fix just once and wait
  • it will create a log on your desktop, (Fixlog.txt); please post it to your reply.

================================================

Run Security Check

Download Security Check by screen317 from here.

  • save it to your Desktop.
  • double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • a Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE: If you get the following message: UNSUPPORTED OPERATING SYSTEM! ABORTED!, try rebooting the system and then run SecurityCheck again.

Logs to include with next post:

Fixlog.txt
checkup.txt


Can you also tell me if you have paid for Trend Micro Internet Security?

Thanks

Satchfan

 

I am a little confused, but here is the fix info.  Please let me know if I need to give more info.

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 28-09-2016
Ran by [removed] (28-09-2016 14:17:12) Run:1
Running from C:\Users\[removed]\Desktop
[removed] Boot Mode: Normal
==============================================

fixlist content:
*****************
HKU\S-1-5-21-2810903604-461285155-287236330-1002\…\RunOnce: [Carry it Easy cleanup] => C:\Users\Katie\AppData\Local\Temp\SJelite3\appStop.exe <===== ATTENTION
GroupPolicy: Restriction ? <======= ATTENTION
SearchScopes: HKLM -> {663E0DDF-6176-49E6-A631-73B3CAC2D695} URL = hxxp://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms}
SearchScopes: HKLM -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = hxxp://rover.ebay.com/rover/1/711-154371-11896-2/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword={searchTerms}
SearchScopes: HKLM-x32 -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = hxxp://rover.ebay.com/rover/1/711-154371-11896-2/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword={searchTerms}
SearchScopes: HKU\S-1-5-21-2810903604-461285155-287236330-1002 -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL =
hxxp://rover.ebay.com/rover/1/711-154371-11896-2/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword={searchTerms}
CHR HKLM-x32\…\Chrome\Extension: [fmgckcapmffomaifonnhgkfdgljnkpgi] -
R2 Amsp; "C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe" coreFrameworkHost.exe -m=qb -dt=60000 -ad -bt=0 [X]
C:\Users\Katie\AppData\Local\Temp\SJelite3
*****************

HKU\S-1-5-21-2810903604-461285155-287236330-1002\Software\Microsoft\Windows\CurrentVersion\RunOnce\\Carry it Easy cleanup => value removed successfully
C:\WINDOWS\system32\GroupPolicy\Machine => moved successfully
C:\WINDOWS\system32\GroupPolicy\GPT.ini => moved successfully
"HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{663E0DDF-6176-49E6-A631-73B3CAC2D695}" => key removed successfully
HKCR\CLSID\{663E0DDF-6176-49E6-A631-73B3CAC2D695} => key not found.
"HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}" => key removed successfully
HKCR\CLSID\{D944BB61-2E34-4DBF-A683-47E505C587DC} => key not found.
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}" => key removed successfully
HKCR\Wow6432Node\CLSID\{D944BB61-2E34-4DBF-A683-47E505C587DC} => key not found.
"HKU\S-1-5-21-2810903604-461285155-287236330-1002\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}" => key removed successfully
HKCR\CLSID\{D944BB61-2E34-4DBF-A683-47E505C587DC} => key not found.
hxxp://rover.ebay.com/rover/1/711-154371-11896-2/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword={searchTerms} => Error: No automatic fix found for this entry.
"HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\fmgckcapmffomaifonnhgkfdgljnkpgi" => key removed successfully
Amsp => Unable to stop service.
Amsp => service could not remove

"C:\Users\Katie\AppData\Local\Temp\SJelite3" folder move:

Could not move "C:\Users\Katie\AppData\Local\Temp\SJelite3" => Scheduled to move on reboot.


Result of scheduled files to move (Boot Mode: Normal) (Date&Time: 28-09-2016 17:16:05)

C:\Users\Katie\AppData\Local\Temp\SJelite3 => Is moved successfully

==== End of Fixlog 17:16:06 ====

yes, my Trend Micro is paid and current.

Here is the security check:   Thanks!

Results of screen317's Security Check version 1.014 — 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Trend Micro Internet Security   
Windows Defender                
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 8 Update 101  
 Java version 32-bit out of Date!
 Adobe Reader XI  
 Mozilla Firefox (48.0.2)
````````Process Check: objlist.exe by Laurent````````  
 Trend Micro AMSP coreServiceShell.exe  
 Trend Micro UniClient UiFrmWrk uiWatchDog.exe
 Trend Micro Titanium plugin Pt\PtSvcHost.exe
 Trend Micro AMSP coreFrameworkHost.exe  
 Trend Micro Titanium plugin Pt\PtWatchDog.exe
 Trend Micro UniClient UiFrmWrk uiSeAgnt.exe
 Trend Micro Titanium plugin Pt\PtSessionAgent.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 

According to the log, Windows firewall is enabled. This is unlikely as TrendMicro should have disabled it but I suggest you make sure via the Control Panel.

 

Can you give me an update on the current situation.

Windows firewall was turned on.  I manually turned it off, let me know if there is a better way to address that.  Not seeing any difference in how the computer runs.

Manually turning it off was fine.

 

What exactly is "slow"? Do you mean accessing the Internet, starting up or opening programs/documents?

Everything seems to take longer than it used to.  When clicking a program it takes 10-15 seconds sometimes longer for computer to recognize it.  sometimes typing lags by 5-10 seconds.  When I pull up task manager cpu and disk usage are both usually greater than 90%  currently both at 99%.

Your logs also indicate that Windows Defender may be running and if that is the case it will definitely cause problems including slowdown. Please check that it’s turned off.

Turn Windows Defender On or Off in Windows 10

Next

 

Run Farbar Service Scanner

Please download Farbar Service Scanner and run it on the computer with the issue.

Make sure the following options are checked:


Internet Services
Windows Firewall
Security Center/Action Center
Windows Defender
Other Services

  • press "Scan".
  • it will create a log (FSS.txt) in the same directory the tool is run.
  • please copy and paste the log to your reply.

Thanks

Satchfan

 

 

Farbar Service Scanner Version: 27-01-2016
Ran by [removed] (administrator) on 03-10-2016 at 14:20:23
Running from "C:\Users\Katie\Desktop"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


Security Center:
============


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

It seems a little better,  disk usage is less than 50%  cpu usage goes from 70-99%.  I will play with it for a day or so and report back.  Thanks for your help.  Just saw a lag when typing this.

I can't see a reason, (malware-related).

 

Try to temporarily disable your TrendMicro Security Suite and then only try to connect to Google or this site, (trustworthy ones as you will be unprotected).

 

Let me know if there's any change.

Been using it since my last post seems better, just looked again and cpu is down to 10-30%.  I say we call it good.  All I can think is that trend was doing a scan or something like that was what was causing cpu usage to be high.

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