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Unable to open paypal homepage [Solved]

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So when i go to paypal.com (i tried also tying it into google search, and then opening it) i get a "page not found" error.

That happens on both my computer and my laptop.

The thing is, i got a brand new laptop from my cousin and i haven't installed ANYTHING on it except trustworthy programs like sykpe, audacity, teamspeak…No games on it, only a couple of songs…I don't think i'm infected but i haven't found anything on google about this- although lots of people have issues with it.

Hello Hugh Jackson and welcome to the WTT forum.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Note: Please complete these tasks in the order given in the instructions.

===================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.

  • run AdwCleaner
  • when it has finished, select Clean
  • if it asks to reboot, allow the reboot
  • on reboot a log will be produced; please attach the content of the log to your next reply.

===================================================

Download and run Junkware Removal Tool

Please download Junkware Removal Tool to your desktop.

  • shut down your protection software now to avoid potential conflicts.
  • run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator"
  • the tool will open and start scanning your system
  • please be patient as this can take a while to complete depending on your system's specifications
  • on completion, a log (JRT.txt) is saved to your desktop and will automatically open
  • post the contents of JRT.txt into your next message.

===================================================

Download Malwarebytes-Anti-Malware

Click here.
 

  • double-click mbam-setup.exe and follow the prompts to install the program – (Note: Vista & Windows 7, 8, 10 users, please right-click and select “Run as Administrator”)
  • select the “Scan” tab at the top
  • there are three scan types; choose Threat Scan, then click on Scan
  • when the scan is complete, if no malicious items are found you can close the program
  • if malicious items are found be sure that everything is checked and click Quarantine
  • when removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • the log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • copy and paste the contents of that report in your next reply and exit MBAM.

NOTE: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Logs to include with next post:

AdwCleaner log
JRT.txt
Mbam.txt


Thanks

Satchfan

 

i would like to say that this only happens on the paypal page.

 

I appreciate that but I'd like to check various things that may cause this and if there are any other anomalies.

 

Please supply the logs I asked for.

Sorry for the wait, forgot the password and it gave me a mess of a new one so when switching from computer to lapt…

 

ok here it is

 

# AdwCleaner v6.000 - Logfile created 14/08/2016 at 22:03:43
# Updated on 12/08/2016 by ToolsLib
# Database : 2016-08-13.3 [Server]
# Operating System : Windows 10 Pro  (X64)
# Username : Edin - DESKTOP-NJT2SUR
# Running from : C:\Users\Edin\Downloads\adwcleaner_6.000.exe
# Mode: Clean
# Support : https://toolslib.net/forum



***** [ Services ] *****



***** [ Folders ] *****

[-] Folder deleted: C:\Users\Edin\AppData\Roaming\Mozilla\Firefox\Profiles\3bwirkl2.default\extensions\{068e178c-61a9-4a63-b74f-87404a6f5ea1}


***** [ Files ] *****



***** [ DLL ] *****



***** [ WMI ] *****



***** [ Shortcuts ] *****



***** [ Scheduled Tasks ] *****



***** [ Registry ] *****

[-] Key deleted: HKU\S-1-5-21-2810650488-349105607-94221397-1001\Software\Conduit
[#] Key deleted on reboot: HKCU\Software\Conduit
[-] Key deleted: HKLM\SOFTWARE\Conduit


***** [ Web browsers ] *****



*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [1058 Bytes] - [14/08/2016 22:03:43]
C:\AdwCleaner\AdwCleaner[S0].txt - [1353 Bytes] - [14/08/2016 22:02:09]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1204 Bytes] ##########
 

 

 

 

 

 

 

 

 

 

 

 

# AdwCleaner v6.000 - Logfile created 14/08/2016 at 22:03:43
# Updated on 12/08/2016 by ToolsLib
# Database : 2016-08-13.3 [Server]
# Operating System : Windows 10 Pro  (X64)
# Username : Edin - DESKTOP-NJT2SUR
# Running from : C:\Users\Edin\Downloads\adwcleaner_6.000.exe
# Mode: Clean
# Support : https://toolslib.net/forum



***** [ Services ] *****



***** [ Folders ] *****

[-] Folder deleted: C:\Users\Edin\AppData\Roaming\Mozilla\Firefox\Profiles\3bwirkl2.default\extensions\{068e178c-61a9-4a63-b74f-87404a6f5ea1}


***** [ Files ] *****



***** [ DLL ] *****



***** [ WMI ] *****



***** [ Shortcuts ] *****



***** [ Scheduled Tasks ] *****



***** [ Registry ] *****

[-] Key deleted: HKU\S-1-5-21-2810650488-349105607-94221397-1001\Software\Conduit
[#] Key deleted on reboot: HKCU\Software\Conduit
[-] Key deleted: HKLM\SOFTWARE\Conduit


***** [ Web browsers ] *****



*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [1058 Bytes] - [14/08/2016 22:03:43]
C:\AdwCleaner\AdwCleaner[S0].txt - [1353 Bytes] - [14/08/2016 22:02:09]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1204 Bytes] ##########
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

So i'm using Windows 10 and don't wanna mess with the anti virus thing, what do i do about the programs and anti virus? Sorry if i'm being too cautious…

Don't worry about that - what we're running doesn't affect antivirus programs.

 

Please run the other two programs and send the logs.

 

Thanks

 

Satchfan

You don't need to turn it off unless you have installed another one. If you do need to turn it off I'll let you know and supply instructions.

My apologies, my second request asked you to disable it.  :blush:

 

You can find instructions how to disable your security applications here.

Not doing very well this morning - think I need to go back to bed and get up again. ;)

 

Try this or if just Windows Defender, this.

 

Off to the dentist now, (in a town about 45 minutes away), so won't be around for a bit.

I don't have an antivirus installed, APPARENTLY it comes with the system, so i'm guessing it's Windows Defender, BUT when i go to the location you sent me, there is no Windows Defender file. LOL.

No hurry, do what you have to do with the dentist but be quick or your little visit will be for nothing :angry:

 

jk plz don't ban me

jk plz don't ban me

 

:lol: It would take a lot more than that!!!

 

For now, just run the two scans as the computer is, (Windows Defender shouldn't be a problem).

 

Thanks

I dunno man, i'm not even allowed to say the D word (d followed by amn) soo..

But yeah, Iraq jrt, it failed to create a restore point but i continued anyways (i like to live dangerously) and it showed nothing, here it is:

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Windows 10 Pro x64
Ran by [removed] (Administrator) on pon 15.08.2016. at 23:59:06,41
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 0




Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on pon 15.08.2016. at 23:59:46,52
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

 

 

 

 

 

 

 

 

 

Malwarebites only showed 2 pup ad blockers and that's it.

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