A friend asked me to look at her computer to see why Windows wasn't updating. I checked for malware and it appears to be clean.
I looked at the Windows Updates registry settings but discovered that the whole Windows Update folder (in red) was missing under HKLM\Software\Poicies\Microsoft\Windows\WindowsUpdate\AU so I ran a batch file to fix that.
I have also run Tweaking.com to fix Windows Updates and run FSS but nothing shows up so I'd be grateful if someone who knows what they're doing could try to fathom out where the problem lies as my expertise in Windows matters is VERY limited and don't want to make matters worse.
One thing I do know BTW, is that a friend of hers who "knows a lot about computers", (but no training), has fiddled about with it at some point so I don't know if he has done anything to contribute to the situation.
Application errors:
==================
Error: (04/28/2016 02:26:12 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program iexplore.exe version 9.0.8112.16669 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 140
Start Time: 01d1a1514560c313
Termination Time: 15
Error: (04/28/2016 01:26:58 PM) (Source: Windows Search Service) (EventID: 3013) (User: )
Description: The entry in the hash map cannot be updated.
Context: Application, SystemIndex Catalog
Details:
A device attached to the system is not functioning. (0x8007001f)
Error: (04/20/2016 03:17:23 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program Setup.exe version 4.9.218.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: ddc
Start Time: 01d19b09d339433e
Termination Time: 0
Error: (04/20/2016 02:37:09 PM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
Gathering Writer Data
Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {1cb30549-720a-4700-b610-19c2210779c4}
Error: (04/20/2016 01:17:02 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program Setup.exe version 4.9.218.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 5f4
Start Time: 01d19afcd22a6f32
Termination Time: 109
Error: (04/19/2016 04:07:48 PM) (Source: Windows Search Service) (EventID: 3013) (User: )
Description: The entry in the hash map cannot be updated.
Context: Application, SystemIndex Catalog
Details:
A device attached to the system is not functioning. (0x8007001f)
Error: (04/08/2016 12:22:29 PM) (Source: RasClient) (EventID: 20227) (User: )
Description: CoId={9DB79EE1-425F-4CA0-B507-F73E70025B8D}: The user Jo-PC\Jo dialed a connection named O2 UK which has failed. The error code returned on failure is 680.
Error: (04/29/2016 02:04:40 PM) (Source: Service Control Manager) (EventID: 7006) (User: )
Description: ScRegSetValueExWStart%%5
Error: (04/29/2016 02:04:37 PM) (Source: Service Control Manager) (EventID: 7006) (User: )
Description: ScRegSetValueExWStart%%5
Error: (04/29/2016 02:03:39 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: Windows Modules Installer11200001Restart the service
Error: (04/28/2016 04:16:30 PM) (Source: Print) (EventID: 19) (User: NT AUTHORITY)
Description: The print spooler failed to share printer Brother PC-FAX v.2 with shared resource name Brother PC-FAX v.2. Error 2114. The printer cannot be used by others on the network.
Error: (04/28/2016 12:05:55 PM) (Source: Dhcp) (EventID: 1002) (User: )
Description: The IP address lease 192.168.1.97 for the Network Card with network address 001F3CB8A63C has been denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).
CodeIntegrity:
===================================
Date: 2015-08-09 15:09:27.889
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2015\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.
Date: 2015-08-09 15:09:27.796
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2015\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.
Date: 2015-08-09 15:09:27.686
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2015\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.
Date: 2015-08-09 15:09:27.530
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2015\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.
Date: 2015-08-09 15:09:26.251
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2015\Drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.
Date: 2015-08-09 15:09:26.158
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2015\Drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.
Date: 2015-08-09 15:09:26.048
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2015\Drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.
Date: 2015-08-09 15:09:25.892
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2015\Drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.
Date: 2015-08-09 15:09:25.487
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2015\Drivers\avgmfx86.sys because the set of per-page image hashes could not be found on the system.
Date: 2015-08-09 15:09:25.393
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2015\Drivers\avgmfx86.sys because the set of per-page image hashes could not be found on the system.
==================== Memory info ===========================
Processor: Intel(R) Core(TM)2 Duo CPU T5670 @ 1.80GHz
Percentage of memory in use: 86%
Total physical RAM: 2037.22 MB
Available physical RAM: 271.22 MB
Total Virtual: 4311.73 MB
Available Virtual: 2512.4 MB
Do you have a Vista install DVD you can use to attempt repairs after you backup your data? If not, add a new post in this thread on the VistaX64 forums:
Vista ISO download
and ask Peter (Ex_Brit) to send you the link to the versions of Vista you need, 32 or 64. Include your E-mail address mucked up, like abc at xyz DOT com then edit your post and remove it as soon as you receive the link.
The ISO Peter provides has both SP1 and SP2 applied.
Pick up the Tutorial: How to Download a Vista ISO and Create an Installation DVD or USB here:
STEP THREE To Create Vista Installation DVD or USB Flash Drive with ISO File
During the install, when asked for the key, don't enter it. You will then be given a menu where you can chose the version you want to install.
The strange thing is that to solve the problem I thought I'd upgrade to Windows 7 but she didn't know the product key. Used Magic Jelly Bean to find it and when I tried the upgrade MS said it was not the product key.
Then had a look at the obvious and found the product key on the underside of the laptop so tried again with that one but MS still said it was not the right key. This is definitely a genuine version of Windows Vista so I don't understand how the, (slightly worn-out), sticker on the underside of the laptop can be the wrong product key.
Will try Belarc and see if that finds one that matches and try the repair.
The key on the bottom of the laptop is the one to use for sure. If you get the ISO from EX_Brit as I described, make sure you DO NOT enter the key when asked. You will then be asked are you sure, would you like to neter the key now, you respond by checking NO.
The next window you see during install will be a list of Vista version. Pick the one that matches what is currently installed, Basic, Business, Home Premium, Pro or Ultimate.
I updated my link above to now take you directly to the Vista ISO download thread. Just add a new post in that forum asking Peter (Ex_Brit) to send you the link to the ISO you need, 32 or 64 bit.
Each ISO has all the Vista versions in it.
As I stated, during the install, when asked for the key, don't enter it. You will then be given a menu where you can chose the version you want to install.
