jenni.bean
Lol, I've been too afraid to touch it! I'm going to buy malwarebytes befor I do anything!
Thank you so much!!! You've been so helpful and patient!!
Thank you so much!!! You've been so helpful and patient!!
Spyware / Malware / Virus Removal
My children are click happy and have destroyed my computer. Cannot ins
15 min read
ken545
Jenni, lets do this. I will keep this thread open for you, use your computer for a few days and post back and let me know how its going, we can dig deeper if need be
jenni.bean
Oh thank you!! That would be great!
jenni.bean
Okay, finally tried it out. All I did was click on Google trying to go online, it's not even loading
ken545
Hi Jenni,
I think I would just uninstall Chome for the time being
Right click on the Windows logo on the very bottom left on your taskbar and select Programs and Features and just uninstall Chome
ken545
After you uninstall Chome, right click on the Windows Icon again and this time select File Explorer, then click on your C: Drive >>>> Program Files (x86) and look for Google and delete it. Then OK your way out
Then if you want to install Chome again you can download and install it from here
jenni.bean
On it. I also uninstalled WinZip because Nico Mak computing was attached to it. It kept throwing an error code at me until I downloaded an antivirus and then it let me install
ken545
After you get the new Chome installed let me know how its going
jenni.bean
Wow!!!! Amazing! It's fast and smooth again!! Thank you so so so so very much!!
ken545
Your welcome Jenni, glad all is well again 
Double click on AdwCleaner.exe to run the tool again.
==========================================================
Please download DelFix and save the file to your Desktop.
[external image: DelFix_zps139e2ea1.jpg]
This will remove the specialised tools we used to clean your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually
So How did I get infected in the first place <– Some reading for you to keep yourself safe online
Safe Surfn
Ken
jenni.bean
You got it! Thank you!!
jenni.bean
By the way…. YOU ARE THE BEST!!
ken545
Awww Thanks
I am going to close this topic, any issues in the future just start a new topic.
ken545
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please follow the instructions here http://forums.whatthetech.com/you_Infected_t106388.html
and start a New Topic.
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