I'm running Windows 10. I have downloaded malware while trying to download a program from Tucows, which I had thought might be safe. I am getting continuous pop-ups from something called Instant Support. Audio popups continuously,popups telling me I have viuses and to call them immediately, and sometimes they cannot be clicked off without restating the computer. There were three programs that I know of that were downloaded on the 4th. Please help and advise. I didn't see instructions for windows 10.
Suzy
Hello SuzyQZ and welcome to the WTT Satchfan and I would be glad to help you with your computer problem.Please read the following guidelines which will help to make cleaning your machine easier:
please follow all instructions in the order posted
please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
all logs/reports, etc. must be posted in Notepad . Please ensure that word wrap is un checked . In Notepad click Format , uncheck Word wrap if it is checked
if you don't understand something, please don't hesitate to ask for clarification before proceeding
the fixes are specific to your problem and should only be used for this issue on this machine.
please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!
IMPORTANT DO NOT DO NOT Note Download and run AdwCleaner here
run AdwCleaner
when it has finished, select Clean
if it asks to reboot, allow the reboot
on reboot a log will be produced; please attach the content of the log to your next reply.
===================================================Download and run Junkware Removal Tool [external image: thisisujrt.gif] Please download Junkware Removal Tool
shut down your protection software now to avoid potential conflicts. run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator"
the tool will open and start scanning your system
please be patient as this can take a while to complete depending on your system's specifications
on completion, a log (JRT.txt) is saved to your desktop and will automatically open
post the contents of JRT.txt into your next message.
===================================================Run Farbar Recovery Scan Tool Farbar Recovery Scan Tool Note : You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
press Scan button
it will produce a log called Frst.txt in the same directory the tool is run from
please copy and paste log back here.
the first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST). Please also paste that along with the Frst.txt into your reply.
Logs to include with next post :AdwCleaner log
I downloaded Adwcleaner. It seemed to only take a few seconds to run, and that program, Instant Support, is still embedded in every most open window - here are the results:
# AdwCleaner v5.024 - Logfile created 09/12/2015 at 09:44:15
Here are the results from the Junkware Removal Tool:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:09-12-2015
That fixed some.
Additional scan result of Farbar Recovery Scan Tool (x64) Version:09-12-2015
Thanks for the logs.Uninstall programs ArcadeTwist Download zoek.exe
download zoek.exe For Windows Vista, 7, 8 and 10, Zoek.exe and select: Run as Administrator
disable your AntiVirus and AntiSpyware programs so they don’t interfere with the running of Zoek.exe.here
createsrpoint;
autoclean;
emptyclsid;
emptyalltemp;
ipconfig /flushdns >>"%temp%\log.txt";b
close any open programs
click the Run script button (please be patient - it takes a few minutes to run).
When the tool finishes, the log will open in Notepad.Note: If a reboot is needed, the log is opened after the reboot .zoek-results.log in your next reply.Logs to include with next post :zoek-results.log
Thank you Satchfan. Here are the results:
Zoek.exe v5.0.0.1 Updated 06-December-2015https://www.biblegateway.com/versions/King-James-Version-KJV-Bible/#booklist"); http://www.google.com" http://www.google.com" http://searchinterneat-a.akamaihd.net/s?eq=U0EeE1xZE1oZB1ZEfVteWA0UFg1BbQpdUwxcFQYTcBRZUVxFDFcQI1pdUwoXRQ0QJR9aFQQTSEcFME0FCFwEURNNfX5dFW0ZRGdGM0xUFUo5VFc=&q={searchTerms} http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC http://www.google.com/search?q={searchTerms} http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE8SRC
Oh, and I was also getting a popup occasionally before all of this began, asking me to install a Pinterest Toolbar.
New FRST?
Is there any improvement?
BTW, I'm travelling on a family matter tomorrow. I'll be here until about 8 am, (GMT), so my reply may be delayed but I'll be in touch as soon as I can find time.
Yes, It does seem to be working better without the annoying pop-ups, although Arcade Twist and Play Thru would not uninstall. Thank you
Arcade Twist and Play Thru would not uninstall.
Not a big deal and we can sort that out later.
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:09-12-2015
Additional scan result of Farbar Recovery Scan Tool (x64) Version:09-12-2015
