Computer is slow and won't open up pages [Solved]

Hello PattiChati and welcome back to the WTT forum.

Please read the following guidelines which will help to make cleaning your machine easier:

• please follow all instructions in the order posted
• please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
• all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
• if you don't understand something, please don't hesitate to ask for clarification before proceeding
• the fixes are specific to your problem and should only be used for this issue on this machine.
• please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

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Note: Please run these in the order given in the instructions.

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Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.

• run AdwCleaner
• when it has finished, select Clean
• if it asks to reboot, allow the reboot
• on reboot a log will be produced; please attach the content of the log to your next reply.

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Run RogueKiller

IMPORTANT: Please remove any usb or external drives from the computer before you run this scan!

Close all running programs.

Download RogueKiller to your desktop

• close all running programs
• for Windows Vista/Seven, right click -> run as administrator, for XP simply double-click on RogueKiller.exe
• when the pre-scan is finished, click on Scan
• click on Report and copy/paste the content in your next post
• NOTE: DO NOT attempt to remove anything that the scan detects – everything that is reported is not necessarily bad

If the program is blocked, continue to try it several times. If it still doesn’t work, (it could happen), rename it to winlogon.exe.

Please post the contents of the RKreport.txt in your next reply.

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Run Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• press Scan button
• it will produce a log called Frst.txt in the same directory the tool is run from
• please copy and paste log back here.
• the first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the Frst.txt into your reply.

Logs to include with next post:

AdwCleaner log
RKreport.txt
Frst.txt
Addition.txt

Thanks

Satchfan

Regarding the PM you have sent me, if you have problems, try following the instructions in Safe Mode with Networking.

I could not get it in notepad…….sorry

I hope this is what you wanted.  I had a hard time getting the websites to open and the downloads to take place.  Between my 3 browsers I managed.Thanks.

Thanks for the logs which showed some issue so let’s start with clearing up some first and then see wgere we are.


Run RogueKiller

IMPORTANT: Do not reboot your computer if at all possible otherwise the malware will reactivate and you will have to run RogueKiller again

• close all programs
• double-click RogueKiller.exe - Windows 7: right-click the program and select Run as Administrator'
• after it has completed it's prescan, click on Scan
• click on the click on the “Registry” tab
• make sure the following entries there are checked:
  

  
  [VT.Generic.36F] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run | pcreg : C:\Program Files\pcmax\service.exe [7] -> Found
  [VT.Generic.36F] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run | pcreg : C:\Program Files\pcmax\service.exe [7] -> Found
  [VT.Generic.36F] (X64) HKEY_USERS\S-1-5-21-1679494073-3026066304-2182815410-1001\Software\Microsoft\Windows\CurrentVersion\Run | pcreg : C:\Program Files\pcmax\service.exe [7] -> Found
  [VT.Generic.36F] (X86) HKEY_USERS\S-1-5-21-1679494073-3026066304-2182815410-1001\Software\Microsoft\Windows\CurrentVersion\Run | pcreg : C:\Program Files\pcmax\service.exe [7] -> Found
  [PUM.HomePage] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Start Page : http://toshiba13.msn.com -> Found
  [PUM.HomePage] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Default_Page_URL : http://toshiba13.msn.com -> Found
  [PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-1679494073-3026066304-2182815410-1001\Software\Microsoft\Internet Explorer\Main | Default_Page_URL : http://toshiba13.msn.com -> Found
  [PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-1679494073-3026066304-2182815410-1001\Software\Microsoft\Internet Explorer\Main | Default_Page_URL : http://toshiba13.msn.com -> Found
   

• click on the click on the “Tasks” tab and place a checkmark next to these:
  

  
  [Suspicious.Path|VT.DealPly] %WINDIR%\Tasks\UpdateTask.job – C:\Users\Patti\AppData\Local\{8469B~1\UNINST~1.EXE (/Check) -> Found
  [Suspicious.Path] \Unimioanrruo – "C:\ProgramData\Unimioanrruo\1.0.5.1\mnuanvou.exe" ("/e=L3A9MTk1NTAxXi91PTY0YTk4ZDBkMzIzZjRiZTBiMmJiY2ZhMTFiOWEwMjJhXi9kPWNoZWFwY291cG9uYWxlcnQuY29tXi9uPUNPVVBeL2E9Q291cG9uQWxlcnReL3Q=") -> Found
  [Suspicious.Path|VT.DealPly] \UpdateTask – C:\Users\Patti\AppData\Local\{8469B~1\UNINST~1.EXE (/Check) -> Found
   

• then press the Delete button and post the log it produces.

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Download zoek.exe to your Desktop:

Important: Disable your AntiVirus and AntiSpyware programs, so they do not interfere with the running of Zoek.exe. You can find instructions how to disable your security applications here.
 

• on Windows Vista, 7/8, right-click Zoek.exe and select: Run as Administrator
• give it a few seconds to appear
• copy/paste the entire script inside the codebox below into the input field of Zoek:
  
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  emptyflash;
  emptyiecache;
  emptyffcache;
  ipconfig /flushdns;b
  

• close any open programs.click the Run script button, and wait. It takes a few minutes to run.
• when the tool finishes, the zoek-results.log is opened in Notepad: the log can also be found on the systemdrive, normally C:\
• if a reboot is needed, the log will be opened after the reboot.

Logs to include with next post:

RogueKiller fix log
zoek-results.log

Thanks

Satchfan

I cannot download zoek, truied three websites.  Sure did get a bunch of junk though, black boxes all over the screen.  Just uninstalled the programs it installed.  So now what should I do?  Thanks.

Zoek has some bugs and it won't run under certain conditions at times.

Please disable your antivirus and try again.