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Let’s try restoring your system to a previous time and take it from there.
 

• go to Start - All Programs - Accessories - System Tools - System Restore. or press the Windows Key on the keyboard, type Restore then press enter.
• press continue at the “Windows needs you permission to continue dialog box.
• select “Choose a different Restore Point” and choose a date when your computer was working well then press Next
• click on Yes to continue
• the system will reboot and a dialog box will appear informing you if the restore was successful.

Let me know if you can connect to the Internet now.

Satchfan

 

Please do as you say and put it back to the earlier restore point, then let me know what the result is.

7/15/15 Restore Point:  System Restore did not complete successfully. Your compute's system files and settings were not changed. Details:  An unspecified error occurred during  System Restore.  You might want to try System Restore again and use a different restore point.

Attempted other restore point dates ending in the same message.

  Try disconnecting your computer from the network and make sure that your antivirus program is uninstalled then try restoring it in safe mode.

Apologize. Unable to get the borrowed computer to continue steps until tomorrow. Will be in contact the moment I attempt your last instructions. I am not connected to a "network" of other computers and I thought we uninstalled all the antivirus programs during previous steps. I do have that CCleaner installed. Should I disengage it as well?

Thanks for letting me know what's happening.

Can't remember offhand about the antiviruses but please make sure they are uninstalled.

CCleaner will be fine in safe mode.

Any joy yet Nala?

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