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fbstatic-a.akamaihd.net [Closed]

14 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #16

I was stupid not to think of the situation with your Google account. Many apologies but I was late this morning and in a hurry, (that's my excuse). :blush:

Well done on sorting that out.

Let’s check your Internet settings, (you'll have to transfer this program to your problem computer as before).


Run MiniToolBox

Note: When using the "Reset FF Proxy Settings" option, Firefox should be closed.

Please download MiniToolBox, save it to your desktop and run it.

Place a checkmark in the following checkboxes:

    List last 10 Event Viewer log
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer errors
  • List Installed Programs

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Please also run FRST again and send the new log.

Thanks

Satchfan
 

Post #17
Satchtag, MiniToolBox did not have "List last 10 event viewer log" to check, but I checked for everything else you listed.

MiniToolBox by Farbar Version: 25-07-2015 01
Ran by [removed] (administrator) on 11-08-2015 at 15:50:31
Running from "C:\Users\Janelle\Desktop"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Model: HP Pavilion dv6000 (GA449UA#ABA) Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

Broadcom 4321AG 802.11a/b/g/draft-n Wi-Fi Adapter = Wireless Network Connection (Connected)
NVIDIA nForce 10/100 Mbps Ethernet = Local Area Connection (Media disconnected)


# ———————————-
# IPv4 Configuration
# ———————————-
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Janelle-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 4321AG 802.11a/b/g/draft-n Wi-Fi Adapter
Physical Address. . . . . . . . . : 00-1A-73-6E-31-A9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::bc48:3b41:9fce:2b3e%9(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.43.62(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 151001715
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-2B-8C-A8-00-1B-24-69-4B-E5
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
Physical Address. . . . . . . . . : 00-16-36-F5-83-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{9BBF898D-8D4D-4C50-87CB-98891C247373}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 18:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 19:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 20:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{28F058A5-ABB1-48F7-A91F-A3143EF6CC6C}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 21:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 22:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 23:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 24:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 25:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 26:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 27:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 28:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 29:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 30:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 31:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 32:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 33:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: fec0:0:0:ffff::1

Ping request could not find host google.com. Please check the name and try again.Server: UnKnown
Address: fec0:0:0:ffff::1

Ping request could not find host yahoo.com. Please check the name and try again.Pinging with 32 bytes of data:Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Ping statistics for : Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms===========================================================================
Interface List
9 …00 1a 73 6e 31 a9 …… Broadcom 4321AG 802.11a/b/g/draft-n Wi-Fi Adapter
8 …00 16 36 f5 83 10 …… NVIDIA nForce 10/100 Mbps Ethernet
1 ……………………… Software Loopback Interface 1
36 …00 00 00 00 00 00 00 e0 isatap.{9BBF898D-8D4D-4C50-87CB-98891C247373}
10 …02 00 54 55 4e 01 …… Teredo Tunneling Pseudo-Interface
15 …00 00 00 00 00 00 00 e0 6TO4 Adapter
13 …00 00 00 00 00 00 00 e0 6TO4 Adapter
14 …00 00 00 00 00 00 00 e0 6TO4 Adapter
25 …00 00 00 00 00 00 00 e0 6TO4 Adapter
16 …00 00 00 00 00 00 00 e0 6TO4 Adapter
17 …00 00 00 00 00 00 00 e0 6TO4 Adapter
18 …00 00 00 00 00 00 00 e0 6TO4 Adapter
19 …00 00 00 00 00 00 00 e0 6TO4 Adapter
20 …00 00 00 00 00 00 00 e0 isatap.{28F058A5-ABB1-48F7-A91F-A3143EF6CC6C}
21 …00 00 00 00 00 00 00 e0 6TO4 Adapter
22 …00 00 00 00 00 00 00 e0 6TO4 Adapter
23 …00 00 00 00 00 00 00 e0 6TO4 Adapter
24 …00 00 00 00 00 00 00 e0 6TO4 Adapter
27 …00 00 00 00 00 00 00 e0 6TO4 Adapter
28 …00 00 00 00 00 00 00 e0 6TO4 Adapter
29 …00 00 00 00 00 00 00 e0 6TO4 Adapter
30 …00 00 00 00 00 00 00 e0 6TO4 Adapter
31 …00 00 00 00 00 00 00 e0 6TO4 Adapter
32 …00 00 00 00 00 00 00 e0 6TO4 Adapter
33 …00 00 00 00 00 00 00 e0 6TO4 Adapter
34 …00 00 00 00 00 00 00 e0 6TO4 Adapter
35 …00 00 00 00 00 00 00 e0 6TO4 Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
169.254.0.0 255.255.0.0 On-link 169.254.43.62 281
169.254.43.62 255.255.255.255 On-link 169.254.43.62 281
169.254.255.255 255.255.255.255 On-link 169.254.43.62 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 169.254.43.62 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 169.254.43.62 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
9 281 fe80::/64 On-link
9 281 fe80::bc48:3b41:9fce:2b3e/128
On-link
1 306 ff00::/8 On-link
9 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/11/2015 09:51:00 AM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (08/11/2015 09:47:59 AM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (08/11/2015 09:44:59 AM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (08/11/2015 01:52:26 AM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (08/11/2015 01:49:25 AM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (08/11/2015 01:43:41 AM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (08/10/2015 11:55:02 PM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (08/10/2015 11:52:02 PM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (08/10/2015 11:49:01 PM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (08/10/2015 08:28:23 PM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9


System errors:
=============
Error: (08/11/2015 03:48:31 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.203.1628.0

Update Source: %NT AUTHORITY59

Update Stage: 4.6.0305.00

Source Path: 4.6.0305.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (08/11/2015 03:48:01 PM) (Source: Service Control Manager) (User: )
Description: Windows Update%%2147942402

Error: (08/11/2015 03:47:31 PM) (Source: Service Control Manager) (User: )
Description: Windows Update%%2147942402

Error: (08/11/2015 03:46:37 PM) (Source: Service Control Manager) (User: )
Description: UPnP Device HostSSDP Discovery%%0

Error: (08/11/2015 03:46:14 PM) (Source: Service Control Manager) (User: )
Description: UPnP Device HostSSDP Discovery%%0

Error: (08/11/2015 03:46:14 PM) (Source: DCOM) (User: )
Description: 1068upnphost{204810B9-73B2-11D4-BF42-00B0D0118B56}

Error: (08/11/2015 09:55:07 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.203.1628.0

Update Source: %NT AUTHORITY59

Update Stage: 4.6.0305.00

Source Path: 4.6.0305.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (08/11/2015 09:54:37 AM) (Source: Service Control Manager) (User: )
Description: Windows Update%%2147942402

Error: (08/11/2015 09:54:37 AM) (Source: DCOM) (User: )
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (08/11/2015 09:54:07 AM) (Source: Service Control Manager) (User: )
Description: Windows Update%%2147942402


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
Date: 2014-01-01 19:46:34.373
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Ad-Aware Antivirus\Drivers\i386\wlh\sbhips.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-01-01 19:46:33.921
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Ad-Aware Antivirus\Drivers\i386\wlh\sbhips.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-01-01 19:46:33.546
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Ad-Aware Antivirus\Drivers\i386\wlh\sbhips.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-01-01 19:46:33.125
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Ad-Aware Antivirus\Drivers\i386\wlh\sbhips.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-01-01 19:45:55.890
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Ad-Aware Antivirus\Drivers\i386\wlh\sbhips.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-01-01 19:45:55.311
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Ad-Aware Antivirus\Drivers\i386\wlh\sbhips.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-01-01 19:45:54.857
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Ad-Aware Antivirus\Drivers\i386\wlh\sbhips.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-01-01 19:45:54.406
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Ad-Aware Antivirus\Drivers\i386\wlh\sbhips.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-12-03 17:49:39.111
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Ad-Aware Antivirus\Drivers\i386\wlh\sbhips.sys because the set of per-page image hashes could not be found on the system.

Date: 2013-12-03 17:49:38.730
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Ad-Aware Antivirus\Drivers\i386\wlh\sbhips.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Activation Assistant for the 2007 Microsoft Office suites (HKLM\…\{65DA2EC9-0642-47E9-AAE2-B5267AA14D75}) (Version: 1.0 - Microsoft Corporation) Hidden
Activation Assistant for the 2007 Microsoft Office suites (HKLM\…\Activation Assistant for the 2007 Microsoft Office suites) (Version: - Microsoft Corporation)
ActiveCheck component for HP Active Support Library (HKLM\…\{254C37AA-6B72-4300-84F6-98A82419187E}) (Version: 3.0.0.2 - Hewlett-Packard) Hidden
Adobe Flash Player 18 ActiveX (HKLM\…\Adobe Flash Player ActiveX) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Reader 8 (HKLM\…\{AC76BA86-7AD7-1033-7B44-A80000000002}) (Version: 8.0.0 - Adobe Systems Incorporated)
AppCore (HKLM\…\{EFB5B3B5-A280-4E25-BE1C-634EEFE32C1B}) (Version: 1 - Symantec Corporation) Hidden
AV (HKLM\…\{F4DB525F-A986-4249-B98B-42A8066251CA}) (Version: 1 - Symantec Corporation) Hidden
ccCommon (HKLM\…\{3CCAD2EF-CFF2-4637-82AA-AABF370282D3}) (Version: 106.2.0.21 - Symantec) Hidden
CCleaner (HKLM\…\CCleaner) (Version: 5.01 - Piriform)
Cisco Connect (HKLM\…\Cisco Connect) (Version: 1.2.10104.2 - Cisco Consumer Products LLC)
D3DX10 (HKLM\…\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
ESU for Microsoft Vista (HKLM\…\{88A548E6-4B09-43E7-AD55-3C7D1B37706D}) (Version: 2.0.2.1 - Hewlett-Packard)
Google Update Helper (HKLM\…\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HDAUDIO Soft Data Fax Modem with SmartCP (HKLM\…\CNXT_MODEM_HDA_HSF) (Version: - )
HP Active Support Library (HKLM\…\{CE7E3BE0-2DD3-4416-A690-F9E4A99A8CFF}) (Version: 3.1.9.1 - Hewlett-Packard)
HP Customer Experience Enhancements (HKLM\…\{AB5E289E-76BF-4251-9F3F-9B763F681AE0}) (Version: 5.1.0.2278 - Hewlett-Packard)
HP Easy Setup - Frontend (HKLM\…\{40F7AED3-0C7D-4582-99F6-484A515C73F2}) (Version: 5.1.0.2279 - Hewlett-Packard)
HP Help and Support (HKLM\…\{9061CEF2-51F5-42C9-8A70-9ED351C6597A}) (Version: 1.1.0 - Hewlett-Packard)
HP Pavilion Webcam Driver for Vista v061.001.00005 (HKLM\…\{5CA81D12-9EC2-4082-972B-43ECA63F41F2}) (Version: 061.001.00005 - Chicony)
HP Photosmart Essential 2.0 (HKLM\…\HP Photosmart Essential) (Version: 2.0 - HP)
HP Quick Launch Buttons 6.20 B1 (HKLM\…\{34D2AB40-150D-475D-AE32-BD23FB5EE355}) (Version: 6.20 B1 - Hewlett-Packard)
HP QuickPlay 3.2 (HKLM\…\{45D707E9-F3C4-11D9-A373-0050BAE317E1}) (Version: - )
HP Total Care Advisor (HKLM\…\{F6B29003-A078-4491-AFBE-62EFB6CFFE19}) (Version: 1.1.19 - Hewlett-Packard)
HP Update (HKLM\…\{612F4E20-3661-4D44-AD79-823F1B613FB3}) (Version: 5.002.008.001 - Hewlett-Packard)
HP User Guides 0041 (HKLM\…\{AF0B98A9-F7E2-4FF5-88C7-7960EB91752B}) (Version: 1.03.0002 - Hewlett-Packard)
HP Wireless Assistant (HKLM\…\{CBAE4F50-9FC9-4557-AB36-9826DF3C103C}) (Version: 3.00 H3 - Hewlett-Packard)
HPAsset component for HP Active Support Library (HKLM\…\{669D4A35-146B-4314-89F1-1AC3D7B88367}) (Version: 3.0.2.2 - Hewlett-Packard) Hidden
HPNetworkAssistant (HKLM\…\{228C6B46-64E2-404E-898A-EF0830603EF4}) (Version: 1.1.70 - Hewlett-Packard.)
Internet Explorer (Enable DEP) (HKLM\…\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version: - )
IrfanView (remove only) (HKLM\…\IrfanView) (Version: - )
Java 8 Update 31 (HKLM\…\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java(TM) SE Runtime Environment 6 (HKLM\…\{3248F0A8-6813-11D6-A77B-00B0D0160000}) (Version: 1.6.0.0 - Sun Microsystems, Inc.)
LightScribe 1.4.136.1 (HKLM\…\{A87B11AC-4344-4E5D-8B12-8F471A87DAD9}) (Version: 1.4.136.1 - http://www.lightscribe.com)Hidden
LiveUpdate 3.2 (Symantec Corporation) (HKLM\…\LiveUpdate) (Version: 3.2.0.41 - Symantec Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\…\Microsoft .NET Framework 3.5 SP1) (Version: - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\…\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Fix it Center (HKLM\…\{B7588D45-AFDC-4C93-9E2E-A100F3554B64}) (Version: 1.0.0100 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\…\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft)
Microsoft Office File Validation Add-In (HKLM\…\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM\…\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\…\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\…\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\…\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM\…\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Works (HKLM\…\{6D52C408-B09A-4520-9B18-475B81D393F1}) (Version: 08.05.0818 - Microsoft Corporation)
Move Media Player (HKCU\…\Move Media Player) (Version: - Move Networks)
MSCU for Microsoft Vista (HKLM\…\{3FFB3B34-D639-4384-9AE9-DDE58430D86F}) (Version: 1.0.1.1 - Hewlett-Packard)
MSRedist (HKLM\…\{B7C61755-DB48-4003-948F-3D34DB8EAF69}) (Version: 1.0.0.0 - Symantec Corporation) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\…\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\…\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM\…\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM\…\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM\…\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM\…\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
muvee autoProducer 6.0 (HKLM\…\{0BFC200F-C45D-4271-AF34-4CA969225DEB}) (Version: 6.00.050 - muvee Technologies)
My HP Games (HKLM\…\WildTangent hplaptop Master Uninstall) (Version: HPLAP0503 - WildTangent)
Norton AntiVirus (HKLM\…\{830D8CBD-C668-49e2-A969-C2C2106332E0}) (Version: 14.2.0.29 - Symantec Corporation) Hidden
Norton Confidential Browser Component (HKLM\…\{4843B611-8FCB-4428-8C23-31D0A5EAE164}) (Version: 1.5.0.29 - Symantec Corporation) Hidden
Norton Internet Security (HKLM\…\{3672B097-EA69-4bfe-B92F-29AE6D9D2B34}) (Version: 10.2.0.30 - Symantec Corporation) Hidden
Norton Internet Security (HKLM\…\{48185814-A224-447A-81DA-71BD20580E1B}) (Version: 10.2.0.30 - Symantec Corporation) Hidden
Norton Internet Security (HKLM\…\{5AA2CD16-706F-41f3-87C5-2B5A031F2B3B}) (Version: 10.2.0.30 - Symantec Corporation) Hidden
Norton Internet Security (HKLM\…\{E3EFA461-EB83-4C3B-9C47-2C1D58A01555}) (Version: 10.1.0 - Symantec Corp.) Hidden
Norton Internet Security (HKLM\…\{E5EE9939-259F-4DE2-8023-5C49E16A4F43}) (Version: 10.2.0.30 - Symantec Corporation) Hidden
Norton Internet Security (Symantec Corporation) (HKLM\…\SymSetup.{5AA2CD16-706F-41f3-87C5-2B5A031F2B3B}) (Version: 10.2.0.30 - Symantec Corporation)
Norton Protection Center (HKLM\…\{9A129ABC-A53A-4209-A21E-D5DEDFB7CCA8}) (Version: 2007.2.0.22 - Symantec Corporation) Hidden
NVIDIA Drivers (HKLM\…\NVIDIA Drivers) (Version: 1.4 - NVIDIA Corporation)
PMB (HKLM\…\{B6A98E5F-D6A7-46FB-9E9D-1F7BF443491C}) (Version: 5.5.00.11260 - Sony Corporation)
PSSWCORE (HKLM\…\{0CFD3BAF-9F4D-4D70-BD0B-638EA2504C25}) (Version: 2.00.5000 - Hewlett-Packard) Hidden
QuickTime 7 (HKLM\…\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Rhapsody (HKLM\…\Rhapsody) (Version: - )
Rhapsody Player Engine (HKLM\…\{2DFF31F9-7893-4922-AF66-C9A1EB4EBB31}) (Version: 1.0.604 - RealNetworks)
Roxio Activation Module (HKLM\…\{35E1EC43-D4FC-4E4A-AAB3-20DDA27E8BB0}) (Version: 1.0 - Roxio) Hidden
Roxio Creator Audio (HKLM\…\{83FFCFC7-88C6-41c6-8752-958A45325C82}) (Version: 3.4.0 - Roxio)
Roxio Creator Basic v9 (HKLM\…\{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}) (Version: 3.4.0 - Roxio)
Roxio Creator Copy (HKLM\…\{619CDD8A-14B6-43a1-AB6C-0F4EE48CE048}) (Version: 3.4.0 - Roxio)
Roxio Creator Data (HKLM\…\{0D397393-9B50-4c52-84D5-77E344289F87}) (Version: 3.4.0 - Roxio)
Roxio Creator EasyArchive (HKLM\…\{11F93B4B-48F0-4A4E-AE77-DFA96A99664B}) (Version: 3.4.0 - Roxio)
Roxio Creator Tools (HKLM\…\{0394CDC8-FABD-4ed8-B104-03393876DFDF}) (Version: 3.4.0 - Roxio)
Roxio Express Labeler 3 (HKLM\…\{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}) (Version: 3.2.1 - Roxio)
Roxio MyDVD Basic v9 (HKLM\…\{33C65B6A-5D73-4E3E-A1F9-127C27BD3F72}) (Version: 9.0.551 - Roxio)
SPBBC 32bit (HKLM\…\{77772678-817F-4401-9301-ED1D01A8DA56}) (Version: 3.2.0.21 - Symantec Corporation) Hidden
Symantec Real Time Storage Protection Component (HKLM\…\{D6E6FA4A-5445-4850-8365-CF216C1CBB7A}) (Version: 10.1.4.2 - Symantec Corporation) Hidden
SymNet (HKLM\…\{2DA85B02-13C0-4E6D-9A76-22E6B3DD0CB2}) (Version: 7.2.0.15 - Symantec Corporation) Hidden
Synaptics Pointing Device Driver (HKLM\…\SynTPDeinstKey) (Version: 11.0.7.0 - Synaptics)
Update for 2007 Microsoft Office System (KB967642) (HKLM\…\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version: - Microsoft)

**** End of log ****


Results of FRST:
Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version:09-08-2015
Ran by [removed] (administrator) on JANELLE-PC (11-08-2015 15:52:44)
Running from C:\Users\[removed]\Desktop
[removed]
Post #18

We’ll have to run a different scan to check your Internet connection status.

First:

Multiple antiviruses

You have Norton Internet Security and Microsoft Security Essentials, (MSE) antivirus programs installed.

You can not run two real-time antiviruses at the same time. Although many have different methods of searching for and recognising threats, they will all be 'fighting' in memory to kick each other out, rendering them all ineffective.

As Norton is the complete package including a firewall, I would suggest you uninstall MSE.

1.    Click Start, Control Panel, Programs, and then Programs and Features.
2.    Click on Microsoft Security Essentials and then Uninstall.
Although Norton should have disabled Windows firewall, according to your log it is still enabled. Please check to make sure:

  • open Windows Firewall by clicking Start, Control Panel, and then click Windows Firewall
  • on the left, click Turn Windows Firewall on or off. If you are prompted for an administrator password or confirmation, type the password or provide confirmation
  • click Off (not recommended) , and then OK.

===================================================

Run Farbar Service Scanner

Please download Farbar Service Scanner and run it on the computer with the issue.

  • make sure ALL the options are checked
  • press "Scan".
  • it will create a log (FSS.txt) in the same directory the tool is run.
  • please copy and paste the log to your reply.

Thanks

Satchfan

 

Post #19

Satchfan, I will be leaving for a  week long vacation 8-16 and may not have resources to work on corrections during that time. Please know that I am dedicated to following your help through. I will be checking over the next two days though very often for your instructions and will perform them as fast as I can before leaving on my vacation. When I return on 8-21, I will immediately check for your next direction. Thank you for all your time.

 

 

Farbar Service Scanner Version: 26-07-2015

Ran by [removed] (administrator) on 13-08-2015 at 21:52:40

Running from "C:\Users\Janelle\Desktop"

Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)

Boot Mode: Normal

****************************************************************

Internet Services:

============

Connection Status:

==============

Localhost is accessible.

There is no connection to network.

Attempt to access Google IP returned error. Google IP is unreachable

Attempt to access Google.com returned error: Other errors

Attempt to access Yahoo.com returned error: Other errors

　

Windows Firewall:

=============

Firewall Disabled Policy:

==================

　

System Restore:

============

System Restore Policy:

========================

　

Security Center:

============

　

Windows Update:

============

wuauserv Service is not running. Checking service configuration:

The start type of wuauserv service is OK.

The ImagePath of wuauserv service is OK.

The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:

The start type of BITS service is OK.

The ImagePath of BITS service is OK.

The ServiceDll of BITS service is OK.

Checking LEGACY_BITS: ATTENTION!=====> Unable to open LEGACY_BITS\0000 registry key. The key does not exist.

　

Windows Autoupdate Disabled Policy:

============================

　

Windows Defender:

==============

Other Services:

==============

　

File Check:

========

C:\Windows\system32\nsisvc.dll => File is digitally signed

C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed

C:\Windows\system32\dhcpcsvc.dll => File is digitally signed

C:\Windows\system32\Drivers\afd.sys => File is digitally signed

C:\Windows\system32\Drivers\tdx.sys => File is digitally signed

C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed

C:\Windows\system32\dnsrslvr.dll => File is digitally signed

C:\Windows\system32\mpssvc.dll => File is digitally signed

C:\Windows\system32\bfe.dll => File is digitally signed

C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed

C:\Windows\system32\SDRSVC.dll => File is digitally signed

C:\Windows\system32\vssvc.exe => File is digitally signed

C:\Windows\system32\wscsvc.dll => File is digitally signed

C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed

C:\Windows\system32\wuaueng.dll => File is digitally signed

C:\Windows\system32\qmgr.dll => File is digitally signed

C:\Windows\system32\es.dll => File is digitally signed

C:\Windows\system32\cryptsvc.dll => File is digitally signed

C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed

C:\Windows\system32\ipnathlp.dll => File is digitally signed

C:\Windows\system32\iphlpsvc.dll => File is digitally signed

C:\Windows\system32\svchost.exe => File is digitally signed

C:\Windows\system32\rpcss.dll => File is digitally signed

　

**** End of log ****

Post #20

Thanks for letting me know about being away. I’ll keep this open until you let me know that you’re back but we’ll see how we get on for now.


Your main (immediate) problem here is resetting your wireless settings but I’m no expert in things Internet-related so may need a second opinion but we’ll see how things go.

Run Farbar Recovery Scan Tool

Open notepad (Start >All Programs > Accessories > Notepad). Please copy the entire contents of the code box below and paste it into Notepad.

HKU\S-1-5-18\…\RunOnce: [adaware] => reg.exe delete "HKCU\Software\AppDataLow\Software\adaware" /f
HKU\S-1-5-18\…\RunOnce: [adaware_XP] => reg.exe delete "HKCU\Software\adaware" /f
2013-05-27 15:35 - 2013-05-18 19:03 - 0708168 _____ (MindSpark) C:\Program Files\20Uninstall YourLocalLotto Toolbar.dll
C:\Program Files\Ad-Aware Antivirus\Drivers\i386\wlh\sbhips.sys
cmd: netsh winsock reset
netsh interface ipv4 reset
cmd: ipconfig /release
cmd: ipconfig /renew
cmd: ipconfig /all

NOTE: this script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system


  • save the files as fixlist.txt in the same folder as FRST – NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work
  • run FRST then click Fix just once and wait
  • it will create a log (Fixlog.txt); please post it to your reply.

If you still can’t connect to the Internet, try resetting the router to factory default and see if that makes a difference.

Satchfan

 

Post #21

Hi. Internet is still not connecting on my problem computer, but when I checked the Wireless Properties in the Network and Sharing Center it shows that the computer has connection (green) to the "unidentified network", but then there is an X between that and Internet (globe picture). Everything else using wireless router in my home works and the problem computer does indicate it is successfully connected to wireless access.

 

 

 

 

Fix result of Farbar Recovery Scan Tool (x86) Version:09-08-2015

Ran by [removed] (2015-08-14 22:05:42) Run:2

Running from C:\Users\[removed]\Downloads\FRST

[removed]

Boot Mode: Normal

==============================================

fixlist content:

*****************

HKU\S-1-5-18\…\RunOnce: [adaware] => reg.exe delete "HKCU\Software\AppDataLow\Software\adaware" /f

HKU\S-1-5-18\…\RunOnce: [adaware_XP] => reg.exe delete "HKCU\Software\adaware" /f

2013-05-27 15:35 - 2013-05-18 19:03 - 0708168 _____ (MindSpark) C:\Program Files\20Uninstall YourLocalLotto Toolbar.dll

C:\Program Files\Ad-Aware Antivirus\Drivers\i386\wlh\sbhips.sys

cmd: netsh winsock reset

netsh interface ipv4 reset

cmd: ipconfig /release

cmd: ipconfig /renew

cmd: ipconfig /all

*****************

HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\RunOnce\\adaware => value removed successfully.

HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\RunOnce\\adaware_XP => value removed successfully.

C:\Program Files\20Uninstall YourLocalLotto Toolbar.dll => moved successfully.

"C:\Program Files\Ad-Aware Antivirus\Drivers\i386\wlh\sbhips.sys" => File/Folder not found.

========= netsh winsock reset =========

The system cannot find the file specified.

　

　

========= End of CMD: =========

netsh interface ipv4 reset => Error: No automatic fix found for this entry.

========= ipconfig /release =========

　

Windows IP Configuration

An error occurred while releasing interface Wireless Network Connection : An address has not yet been associated with the network endpoint.

No operation can be performed on Local Area Connection while it has its media disconnected.

========= End of CMD: =========

　

========= ipconfig /renew =========

　

Windows IP Configuration

An error occurred while renewing interface Wireless Network Connection : The system cannot find the file specified.

 

No operation can be performed on Local Area Connection while it has its media disconnected.

========= End of CMD: =========

　

========= ipconfig /all =========

　

Windows IP Configuration

Host Name . . . . . . . . . . . . : Janelle-PC

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom 4321AG 802.11a/b/g/draft-n Wi-Fi Adapter

Physical Address. . . . . . . . . : 00-1A-73-6E-31-A9

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::bc48:3b41:9fce:2b3e%9(Preferred)

Autoconfiguration IPv4 Address. . : 169.254.43.62(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

DHCPv6 IAID . . . . . . . . . . . : 151001715

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-2B-8C-A8-00-1B-24-69-4B-E5

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet

Physical Address. . . . . . . . . : 00-16-36-F5-83-10

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : isatap.{9BBF898D-8D4D-4C50-87CB-98891C247373}

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 02-00-54-55-4E-01

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 18:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 19:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 20:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : isatap.{28F058A5-ABB1-48F7-A91F-A3143EF6CC6C}

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 21:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 22:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 23:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 24:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 25:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 26:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 27:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 28:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 29:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 30:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 31:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 32:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 33:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

========= End of CMD: =========

　

==== End of Fixlog 22:05:43 ====

 

Post #22

I'm going to ask some of my colleagues who are knowledgeable in this area and get back to you as soon as I get some information. Hopefully, this will be resolved soon and we can continue to clean the machine.

 

If I don't get back before you leave for your holiday, have an enjoyable week and let me know when you have returned.

 

Satchfan

Post #23

Hi Nala

 

I've heard from Farbar, (the compiler of FRST and a definite expert), and, having looked at your logs, he doesn't see the reason for the loss of connection. He did however suggest that you uninstall ALL your security programs, reboot and see if you can connect to the Internet.

 

If you don't have the time before you leave I'll wait to hear from you on your return.

 

Satchfan

Post #24

All this help is much appreciated. Farbar is very kind to help.

 

  I don't know what security programs I have that I would uninstall. I looked at Programs list, but all I recognize is NORTON which I didn't know I had because I don't pay for a service and it shows the original installation date to be  the year I purchased the computer in 2007. If I uninstall NORTON will I be able to reinstall it for no fee or would another security program better suit my needs

 

 At one time I think I had WINDOWS DEFENDER, but I had already uninstalled it or it disappeared at some point.

 

I have the CCLEANER. I have used ADWARE in the past (not sure if that is the correct spelling). I really have no idea. I am not that computer literate.

 

I did just get a popup message about the inability of I think NORTON to scan emails because "network is not properly configured." First time I have seen that.

 

Is JAVA a security program? Many questions because I have no knowledge of these things.  

 

I leave in a couple hours for my week long vacation. I will reconnect with you next Saturday when I return. Thank you for your well wishes.

Post #25

Java is unimportant at this time, (it is not a security program). Uninstall Norton then reboot and let me know what happens.

 

Have a good week.

Post #27
Hello. Enjoyed vacation. Returned yesterday. At work today. Should have borrowed computer to continue our efforts by this evening. Being cautious about modem reboots to see if that will remedy the internet connection issue. Not confident on how to do that since the cable company was kind enough to install my Cisco unit for me. Will try tonight. Thanks for checking on me.
Post #30
Hello. I am back with borrowed computer. Uninstalled NORTON. Rebooted. Still no Internet Explorer connection. Tried to check my wireless connections and everything with router looks fine and ability to use this borrowed computer and other home devices indicate it is working, just not with my HP computer.

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