Help won't boot

Just upgraded to windows 10 mistakenly downloaded something with virus. Now won't boot. I am currently doing a pc reset.
 
Update got system up but windows defender won't load.  I'm reinstalling my apps but I'm afraid there may still be something that is preventing defender from loading.  I followed directions to services.msc and cicked to start but it stops.

Windows defender is now working. Can you check my system and make sure all is clear. Everything works except iTunes.

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

• First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.


• Perform everything in the correct order. Sometimes one step requires the previous one.


• If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.


• Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.


• Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.


• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.


• Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.


• My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 
 
 
 
 
HijackThis is not the preferred initial scanning tool in this forum. With today's malware, a more comprehensive set of logs is required to determine the presence of malware.
 
 
 
 
Scan with FRST in normal mode

Please download Farbar's Recovery Scan Tool to your desktop: FRST 32bit or FRST 64bit (If not sure: Start –> Computer (right click) –> properties)
 

• Run FRST.


• Don´t change one of the checkboxes and hit Scan.


• Logfiles are created on your desktop.


• Poste the FRST.txt and (after the first scan only!) the Addition.txt.

 
 
 
 
 Scan with aswMBR

Please download aswMBR ( 4.5MB ) to your desktop.

• Double click the aswMBR.exe icon, and click Run.


• There will be a short delay before the next dialog box comes up. Please just wait a minute or two.


• When asked if you'd like to "download the latest Avast! virus definitions", click Yes.


• Typically this is about a 100MB download so depending on your connection speed it can take a short while to download and become ready.


• Click the Scan button to start the scan once the update has finished downloading


• On completion of the scan, click the save log button, save it to your desktop, then copy and paste it in your next reply.

Note: There will also be a file on your desktop named MBR.dat do not delete this for now. It is an actual backup of the MBR (master boot record).

I have the logs but I'm having trouble pasting them here.  I can copy them but when I try to paste them here the firefox freezes and chrome won't paste it at all.  When firefox starts responding and I hit post it just says saving post at the bottom box but never posts.

 

 

 

 

aswMBR version 1.0.1.2290 Copyright© 2014 AVAST Software
Run date: 2015-07-31 06:10:51
—————————–
06:10:51.115    OS Version: Windows x64 6.2.9200
06:10:51.115    Number of processors: 4 586 0x2A07
06:10:51.116    ComputerName: NANCY-PC  UserName: Nancy
06:10:55.783    Initialze error C000010E - driver not loaded
06:13:04.587    AVAST engine defs: 15072900
06:13:36.823    Service scanning
06:14:37.818    Modules scanning
06:14:37.818    Disk 0 trace - called modules:
06:14:37.818    
06:14:39.990    AVAST engine scan C:\WINDOWS
06:14:42.174    AVAST engine scan C:\WINDOWS\system32
06:19:06.431    AVAST engine scan C:\WINDOWS\system32\drivers
06:19:42.147    AVAST engine scan C:\Users\Nancy
06:22:02.186    The log file has been saved successfully to "C:\Users\Nancy\Downloads\aswMBR.txt"


aswMBR version 1.0.1.2290 Copyright© 2014 AVAST Software
Run date: 2015-07-31 07:23:26
—————————–
07:23:26.962    OS Version: Windows x64 6.2.9200
07:23:26.962    Number of processors: 4 586 0x2A07
07:23:26.963    ComputerName: NANCY-PC  UserName: Nancy
07:23:29.336    Initialize success
07:23:29.390    VM: initialized successfully
07:23:29.394    VM: Intel CPU supported
07:23:31.984    VM: disk I/O iaStor.sys
07:26:32.002    AVAST engine defs: 15072900
07:26:51.237    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
07:26:51.239    Disk 0 Vendor: ST975042 0001 Size: 715404MB BusType: 3
07:26:51.514    Disk 0 MBR read successfully
07:26:51.517    Disk 0 MBR scan
07:26:51.530    Disk 0 Windows 7 default MBR code
07:26:51.545    Disk 0 Partition 1 00     1C Hidd FAT32 LBA MSDOS5.0    25600 MB offset 2048
07:26:51.559    Disk 0 Partition 2 80 (A) 07      HPFS/NTFS NTFS       286161 MB offset 52430848
07:26:51.580    Disk 0 Partition 3 00     07      HPFS/NTFS NTFS       403641 MB offset 638488576
07:26:51.727    Disk 0 scanning C:\WINDOWS\system32\drivers
07:27:22.640    Service scanning
07:29:25.499    Modules scanning
07:29:25.500    Disk 0 trace - called modules:
07:29:25.534    ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys iaStor.sys hal.dll
07:29:25.535    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xffffe001b26e4610]
07:29:25.535    3 CLASSPNP.SYS[fffff800cd4946c5] -> nt!IofCallDriver -> [0xffffe001b0bc0e40]
07:29:25.535    5 ACPI.sys[fffff800ccd41361] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xffffe001af47f050]
07:29:29.228    AVAST engine scan C:\WINDOWS
07:29:32.938    AVAST engine scan C:\WINDOWS\system32
07:34:33.664    File: C:\WINDOWS\system32\WpdMtp.dll **HIDDEN**
07:34:33.724    File: C:\WINDOWS\system32\WpdMtpUS.dll **HIDDEN**
07:34:47.414    AVAST engine scan C:\WINDOWS\system32\drivers
07:35:20.931    AVAST engine scan C:\Users\Nancy
08:11:52.659    AVAST engine scan C:\ProgramData
08:13:37.803    Disk 0 statistics 3655718/0/0 @ 81.79 MB/s
08:13:38.115    Scan finished successfully
08:14:24.933    Disk 0 MBR has been saved successfully to "C:\Users\Nancy\Downloads\MBR.dat"
08:14:25.019    The log file has been saved successfully to "C:\Users\Nancy\Downloads\aswMBR.txt"

 

Has anything bad been found in these scans?

Full System Scan with Malwarebytes Antimalware

If not existing, please download Malwarebytes Anti-Malware to your desktop.

• Double-click the downloaded setup file and follow the prompts to install the program.
  
  
• At the end, be sure a checkmark is placed next to the following:
  
  
• Launch Malwarebytes Anti-Malware


• A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.



• Click Finish.

If the program is already installed:

• Run Malwarebytes Antimalware
  
• On the Dashboard, click the 'Update Now >>' link


• After the update completes, click the 'Scan Now >>' button.


• Or, on the Dashboard, click the Scan Now >> button.


• If an update is available, click the Update Now button.


• A Threat Scan will begin.


• When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.


• In most cases, a restart will be required.


• Wait for the prompt to restart the computer to appear, then click on Yes.

• After the restart once you are back at your desktop, open MBAM once more.


• Click on the History tab > Application Logs.


• Double click on the scan log which shows the Date and time of the scan just performed.


• Click 'Copy to Clipboard'


• Paste the contents of the clipboard into your reply.

 

 

 

Scan with ESET Online Scan

Please go to here to run the online scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked
  
  
• Click on Advanced Settings and ensure these options are ticked:
  Scan for potentially unwanted applications
• Scan for potentially unsafe applications
• Enable Anti-Stealth Technology
• Click Scan
• Wait for the scan to finish
• If any threats were found, click the 'List of found threats' , then click Export to text file….
• Save it to your desktop, then please copy and paste that log as a reply to this topic.

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 8/3/2015
Scan Time: 6:09 AM
Logfile:
Administrator: Yes

Version: 2.1.8.1057
Malware Database: v2015.08.03.02
Rootkit Database: v2015.07.30.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: Nancy

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 347529
Time Elapsed: 27 min, 36 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)