Lost control of my laptop

Hi, I am having trouble getting online. When I try to sign on to the internet with my Tmobile 4G Hotspot box, I am not allowed to sign on. Today I got this message: "Can't find Tmobile Broadband##."  Yesterday I noticed that the "Network and Sharing Center" icon was missing at the bottom right of my laptop. Last week, I couldn't get online for 3 days. That was also the time when I noticed my hotspot box was showing I had 2 people signed on when I only had my laptop connected to this hotspot box. The login is also extremely sluggish, constantly getting kicked offline. I've also, gotten the black screen that checks my drives. Also wondering, when would be a good time to change my hotspot login? Can I use my cellphone to change the default password to my hotspot box? 

WTT assistance would be greatly appreciated, once again!

I have Windows Vista Home Premium

Dell Inspiron 1525 

Intel Core 2 Duo CPU w/ 3 GB Memory/32-bit 

Nettie724

Not sure if this is a networking, windows or a malware problem, let do this, lets run a couple of scanners and see whats going on and then we can go from there

Hi, Ken545!

I am just able to get online. Whomever hacked my mobile pw to my broadband box, had blocked me from WTT and eventually from the internet shortly after I made original post to WTT on July 24. I'm running the ASWMBR now. Also, shortly after my original post, my laptop got a message about multipile comoputers using the same ip address. I am now at a public library.

Hi,

What is your set up at home where you use your laptop the most, cable modem, router ??

Run this quick fix and then we can talk about resetting it all

Your running FRST64 from your downloads folder, our tools and scanners work more efficiently when run from the Desktop in lieu of being buried in some folder, so go to your Downloads folder and look for FRST64, right click on it and select CUT, then come back to your Desktop and right click on a blank space and select PASTE, then we will have FRST64 exactly where we want it to be. 

Start
CloseProcesses:
CreateRestorePoint: 
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-4285762069-3129431747-2670039461-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
ProxyServer: [S-1-5-21-4285762069-3129431747-2670039461-1000] => :0
SearchScopes: HKLM -> DefaultScope value is missing
Hosts:
RemoveProxy:
CMD: ipconfig /flushdns
EmptyTemp:
End

When at home, I use my Mobile Broadband Hotspot box.

Did you run the fix , did it help , did it not help ??? Understand I am on a computer most likely 1000s of miles away from you, your my eyes and ears and without letting me know whats going on its very difficult to help

Mobile Broadband Hotspot box. <—Try shutting it down for about 5 min and let it reset and see if it helps

I  apologize for the delay. 

I click on the MS Office button, did a search for FRST, and got only 4 results.  

I was successful in locating FRST.exe in my download folder but FRST64 wasn't in that list.

I have done everything up to locating FRST64, therefore I couldn't run the fix.

Can you guide me to FRST64 as you know where it is. 

Thanks,

Nettie724

My bad, sorry, FRST not FRST64 is what you need. So move it to your desktop and then run the fix

C:\Users\Scott\Downloads  <–FRST should be in this folder

Also, right when I clicked on "Fix", my computer prompted me with this notification.

   "Check Your Computer Security - There are multiple security problems with your computer. click this notification to fix these problem."

Upon restarting the computer and opening up Google Chrome, this page came up at https://adblock.com/install?u=fdpiqpi31687239. It instantly said it had downloaded AdBlock. I highlighted the info on the page. This is it below: 

Hi, Ken545.

I'm working on the next steps now.