MBAM & ESET

STEP 1

Malwarebytes Anti-Malware (MBAM)

Open Malwarebytes Anti-Malware and click Update Now.
Once updated, click the Settings tab, followed by Detection and Protection and tick Scan for rootkits.
Click the Scan tab, ensure Threat Scan is selected and click Start Scan.
Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards.
If threats are detected, click Remove Selected. If you are prompted to reboot, click Yes.
Upon completion of the scan (or after the reboot), click the History tab.
Click Application Logs and double-click the Scan Log.
Click Copy to Clipboard and paste the log in your next reply.

STEP 2
ESET Online Scan
Note: This scan may take a long time to complete. Please do not browse the Internet whilst your Anti-Virus is disabled.

Please download ESET Online Scan and save the file to your Desktop.
Temporarily disable your anti-virus software. For instructions, please refer to the following link.
Double-click esetsmartinstaller_enu.exe to run the programme.
Agree to the EULA by placing a checkmark next to Yes, I accept the Terms of Use. Then click Start.
Agree to the Terms of Use once more and click Start. Allow components to download.
Place a checkmark next to Enable detection of potentially unwanted applications.
Click Advanced settings. Place a checkmark next to:
- Scan archives
- Scan for potentially unsafe applications
- Enable Anti-Stealth technology
Ensure Remove found threats is unchecked.
Click Start.
Wait for the scan to finish. Please be patient as this can take some time.
Upon completion, click . If no threats were found, skip the next two bullet points.
Click and save the file to your Desktop, naming it something such as "MyEsetScan".
Push the Back button.
Place a checkmark next to and click .
Re-enable your anti-virus software.
Copy the contents of the log and paste in your next reply.