Spyware / Malware / Virus Removal

Trojan.Ransomlock.g - Help removing [Solved]

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TwoDogs@ Topic Starter

Post #1January 30, 2015, 7:08 PM UTC

Hello

I am running a win 8.1 x64 machine running Norton Internet Security 21.6.0.32. Norton detected and has been blocking attacks from Trojan.ransomlock.g about every minute while computer is on. The detection began about three days ago on Tues 1/27/15. Have tried running NPE but it does not eliminate t.r.g. Similarly have run full system scan and it does not recognize virus and eliminate.

I have downloaded aswMBR to desktop, ran application as administrator and have attached the log file named aswMBR_TwoDogs@.txt

I have downloaded FRST64 to desktop and run as administrator.

I have attached the FRST.txt file

I have attached the Addition.txt file

Please advise on next steps

TwoDogs@

Attachments:

LiquidTension

Post #2January 31, 2015, 8:40 AM UTC last edited January 31, 2015, 8:43 AM UTC

Hello TwoDogs@, welcome to WhatTheTech's Malware Removal forum!

My username is LiquidTension, but you can call me Adam. I will be assisting you with your malware-related problems.
If you would allow me to call you by your first name I would prefer that.

======================================================

Please read through the points below to ensure this process moves as quickly and efficiently as possible.

Please ensure you read through my instructions thoroughly, and carry out each step in the order specified.
Please do not post logs using the CODE, QUOTE or ATTACHMENT format. Logs should be posted directly in plain text. If you receive an error whilst posting, please break the log in half and use multiple posts.
Please do not run any tools or take any steps other than those I provide for you. Independent efforts may make matters worse, and will affect my ability in ascertaining the current situation and providing the best set of instructions for you.
Please backup important files before proceeding with my instructions. Malware removal can be unpredictable.
If you come across any issues whilst following my instructions, please stop and inform me of the issue in as much detail as possible. Please do not hesitate to ask before proceeding.
Topics are locked if no response is made after 4 days. Please inform me if you require additional time to complete my instructions.
Ensure you are following this topic. Click [external image: etYzdbu.png] at the top of the page.

======================================================

STEP 1
[external image: EtQetiM.png] Uninstall Software

Press the Windows Key [external image: pdKOQKY.png] + r on your keyboard at the same time. Type appwiz.cpl and click OK.
Search for the following programmes, right-click and click Uninstall.
Note: Ensure you decline offers of additional software if applicable.
- Search Protection
Follow the prompts.
Reboot if necessary.

STEP 2
[external image: xlK5Hdb.png] Farbar Recovery Scan Tool (FRST) Script

Press the Windows Key [external image: pdKOQKY.png] + r on your keyboard at the same time. Type Notepad and click OK.

Copy the entire contents of the codebox below and paste into the Notepad document.

start
CloseProcesses:
HKU\S-1-5-21-923449602-1214840090-1737263803-1002\…\Run: [Search Protection] => C:\Users\Jonathan\AppData\Roaming\Search Protection\SP.EXE [1128760 2015-01-16] ()
HKLM-x32\…\Run: [Codec Settings UAC Manager] => C:\WINDOWS\SysWOW64\C2MP\CodecUACManager.exe [58648 2014-09-27] ()
C:\WINDOWS\SysWOW64\C2MP
Winlogon\Notify\SDWinLogon-x32: SDWinLogon.dll [X]
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\CodecPackUpdateChecker.lnk
ShortcutTarget: CodecPackUpdateChecker.lnk -> C:\Windows\SysWOW64\C2MP\UpdateChecker.exe ()
SearchScopes: HKU\S-1-5-21-923449602-1214840090-1737263803-1002 -> DefaultScope {AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} URL = http://nortonsafe.search.ask.com/web?q={SEARCHTERMS}&o=APN10506&l=dis&prt=NIS&chn=retail&geo=US&ver=21&locale=en_US&gct=kwd&qsrc=2869
SearchScopes: HKU\S-1-5-21-923449602-1214840090-1737263803-1002 -> {7A9B3291-B7F0-45B1-82E8-36E647A49775} URL = https://search.yahoo.com/search?fr=chr-greentree_ie&ei=utf-8&ilc=12&type=242154&p={searchTerms}
SearchScopes: HKU\S-1-5-21-923449602-1214840090-1737263803-1002 -> {AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} URL = http://nortonsafe.search.ask.com/web?q={SEARCHTERMS}&o=APN10506&l=dis&prt=NIS&chn=retail&geo=US&ver=21&locale=en_US&gct=kwd&qsrc=2869
FF DefaultSearchEngine: Yahoo!
FF SelectedSearchEngine: Yahoo!
FF Keyword.URL: https://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=242154&p=
FF Homepage: https://search.yahoo.com/?type=242154&fr=spigot-yhp-ff
FF SearchPlugin: C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\ktxurxun.default\searchplugins\yahoo_ff.xml
CHR HomePage: Default -> https://search.yahoo.com/?type=242154&fr=yo-yhp-ch
CHR DefaultSearchKeyword: Default -> yahoo.com search
CHR DefaultSearchURL: Default -> https://search.yahoo.com/search?ei=utf-8&fr=chr-yo_gc&type=242154&ilc=12&p={searchTerms}
CHR DefaultSuggestURL: Default -> https://ff.search.yahoo.com/gossip?output=fxjson&command={searchTerms}
CHR HKLM\…\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - No Path
CHR HKLM-x32\…\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - No Path
S2 Winmgmt; C:\PROGRA~3\09EDF5598.zot [X]
R3 PCDSRVC{D3412D80-CF3B4A27-06020200}_0; \??\c:\program files\my dell\pcdsrvc_x64.pkms [X]
2015-01-30 07:38 - 2014-11-16 07:42 - 00000000 ____D () C:\Users\Jonathan\AppData\Roaming\Search Protection
C:\Users\Jonathan\AppData\Local\Temp\SearchProtectionSetup.exe
AlternateDataStreams: C:\ProgramData\Temp:792D4CF1
AlternateDataStreams: C:\Users\Jonathan\Documents\FEDEXCHGS_April12.jpeg:3or4kl4x13tuuug3Byamue2s4b
AlternateDataStreams: C:\Users\Jonathan\Documents\FEDEXCHGS_April12.jpeg:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d}
CMD: ipconfig /flushdns
EmptyTemp:
end

Click File, Save As and type fixlist.txt as the File Name.
Important: The file must be saved in the same location as FRST64.exe.

NOTICE: This script is intended for use on this particular machine. Do not use this script on any other machine; doing so may cause damage to your Operating System.

Right-Click FRST64.exe and select [external image: AVOiBNU.jpg] Run as administrator to run the programme.
Click Fix.
A log (Fixlog.txt) will open on your desktop. Copy the contents of the log and paste in your next reply.

STEP 3
[external image: E3feWj5.png] Junkware Removal Tool (JRT)

Please download Junkware Removal Tool and save the file to your Desktop.
Create a System Restore Point. For instructions, please refer to the following link (W8).
Temporarily disable your anti-virus software. For instructions, please refer to the following link.
Right-Click JRT.exe and select [external image: AVOiBNU.jpg] Run as administrator to run the programme.
Follow the prompts and allow the scan to run uninterrupted.
Upon completion, a log (JRT.txt) will open on your desktop.
Re-enable your anti-virus software.
Copy the contents of JRT.txt and paste in your next reply.

STEP 4
[external image: BY4dvz9.png] AdwCleaner

Please download AdwCleaner and save the file to your Desktop.
Right-Click AdwCleaner.exe and select [external image: AVOiBNU.jpg] Run as administrator to run the programme.
Follow the prompts.
Click Scan.
Upon completion, click Report. A log (AdwCleaner[R0].txt) will open. Briefly check the log for anything you know to be legitimate.
Ensure anything you know to be legitimate does not have a checkmark, and click Clean.
Follow the prompts and allow your computer to reboot.
After rebooting, a log (AdwCleaner[S0].txt) will open. Copy the contents of the log and paste in your next reply.

– File and folder backups are made for items removed using this tool. Should a legitimate file or folder be removed (otherwise known as a 'false-positive'), simple steps can be taken to restore the item. Please do not overly concern yourself with the contents of AdwCleaner[R0].txt.

======================================================

STEP 5
[external image: pfNZP4A.png] Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

Did the programme uninstall OK?
Fixlog.txt
JRT.txt
AdwCleaner[S0].txt

TwoDogs@

Post #3January 31, 2015, 6:04 PM UTC

Adam:

Thank you for you assistance - this morning, I proceeded with all your steps.

1)"Search Protection" program was successfully uninstalled

2) Ran FRST64.exe - initially it froze and did not resolve itself so I simply exited, deleted the initial fixlog.txt file it created and started the program again . It ran successfully and created the following contents in the new fixlog.txt file

<>Fixlog.txt

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 31-01-2015 01
Ran by [removed] at 2015-01-31 08:20:06 Run:2
Running from C:\Users\[removed]\Desktop
[removed] Boot Mode: Normal
==============================================

Content of fixlist:
*****************
start
CloseProcesses:
HKU\S-1-5-21-923449602-1214840090-1737263803-1002\…\Run: [Search Protection] => C:\Users\Jonathan\AppData\Roaming\Search Protection\SP.EXE [1128760 2015-01-16] ()
HKLM-x32\…\Run: [Codec Settings UAC Manager] => C:\WINDOWS\SysWOW64\C2MP\CodecUACManager.exe [58648 2014-09-27] ()
C:\WINDOWS\SysWOW64\C2MP
Winlogon\Notify\SDWinLogon-x32: SDWinLogon.dll [X]
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\CodecPackUpdateChecker.lnk
ShortcutTarget: CodecPackUpdateChecker.lnk -> C:\Windows\SysWOW64\C2MP\UpdateChecker.exe ()
SearchScopes: HKU\S-1-5-21-923449602-1214840090-1737263803-1002 -> DefaultScope {AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} URL = http://nortonsafe.search.ask.com/web?q={SEARCHTERMS}&o=APN10506&l=dis&prt=NIS&chn=retail&geo=US&ver=21&locale=en_US&gct=kwd&qsrc=2869
SearchScopes: HKU\S-1-5-21-923449602-1214840090-1737263803-1002 -> {7A9B3291-B7F0-45B1-82E8-36E647A49775} URL = https://search.yahoo.com/search?fr=chr-greentree_ie&ei=utf-8&ilc=12&type=242154&p={searchTerms}
SearchScopes: HKU\S-1-5-21-923449602-1214840090-1737263803-1002 -> {AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} URL = http://nortonsafe.search.ask.com/web?q={SEARCHTERMS}&o=APN10506&l=dis&prt=NIS&chn=retail&geo=US&ver=21&locale=en_US&gct=kwd&qsrc=2869
FF DefaultSearchEngine: Yahoo!
FF SelectedSearchEngine: Yahoo!
FF Keyword.URL: https://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=242154&p=
FF Homepage: https://search.yahoo.com/?type=242154&fr=spigot-yhp-ff
FF SearchPlugin: C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\ktxurxun.default\searchplugins\yahoo_ff.xml
CHR HomePage: Default -> https://search.yahoo.com/?type=242154&fr=yo-yhp-ch
CHR DefaultSearchKeyword: Default -> yahoo.com search
CHR DefaultSearchURL: Default -> https://search.yahoo.com/search?ei=utf-8&fr=chr-yo_gc&type=242154&ilc=12&p={searchTerms}
CHR DefaultSuggestURL: Default -> https://ff.search.yahoo.com/gossip?output=fxjson&command={searchTerms}
CHR HKLM\…\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - No Path
CHR HKLM-x32\…\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - No Path
S2 Winmgmt; C:\PROGRA~3\09EDF5598.zot [X]
R3 PCDSRVC{D3412D80-CF3B4A27-06020200}_0; \??\c:\program files\my dell\pcdsrvc_x64.pkms [X]
2015-01-30 07:38 - 2014-11-16 07:42 - 00000000 ____D () C:\Users\Jonathan\AppData\Roaming\Search Protection
C:\Users\Jonathan\AppData\Local\Temp\SearchProtectionSetup.exe
AlternateDataStreams: C:\ProgramData\Temp:792D4CF1
AlternateDataStreams: C:\Users\Jonathan\Documents\FEDEXCHGS_April12.jpeg:3or4kl4x13tuuug3Byamue2s4b
AlternateDataStreams: C:\Users\Jonathan\Documents\FEDEXCHGS_April12.jpeg:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d}
CMD: ipconfig /flushdns
EmptyTemp:
end
*****************

Processes closed successfully.
HKU\S-1-5-21-923449602-1214840090-1737263803-1002\Software\Microsoft\Windows\CurrentVersion\Run\\Search Protection => Value not found.
HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\Codec Settings UAC Manager => Value not found.
"C:\WINDOWS\SysWOW64\C2MP" => File/Directory not found.
HKLM\Software\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\SDWinLogon => Key not found.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\CodecPackUpdateChecker.lnk not found.
C:\Windows\SysWOW64\C2MP\UpdateChecker.exe not found.
HKU\S-1-5-21-923449602-1214840090-1737263803-1002\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => Value not found.
HKU\S-1-5-21-923449602-1214840090-1737263803-1002\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{7A9B3291-B7F0-45B1-82E8-36E647A49775} => Key not found.
HKCR\CLSID\{7A9B3291-B7F0-45B1-82E8-36E647A49775} => Key not found.
HKU\S-1-5-21-923449602-1214840090-1737263803-1002\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} => Key not found.
HKCR\CLSID\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} => Key not found.
Firefox DefaultSearchEngine deleted successfully.
Firefox SelectedSearchEngine deleted successfully.
Firefox Keyword.URL deleted successfully.
Firefox homepage deleted successfully.
"C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\ktxurxun.default\searchplugins\yahoo_ff.xml" => not found.
Chrome HomePage not detected.
Chrome DefaultSearchKeyword not detected.
Chrome DefaultSearchURL not detected.
Chrome DefaultSuggestURL not detected.
HKLM\SOFTWARE\Google\Chrome\Extensions\iikflkcanblccfahdhdonehdalibjnif => Key not found.
HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\iikflkcanblccfahdhdonehdalibjnif => Key not found.
Winmgmt => Service restored successfully.
PCDSRVC{D3412D80-CF3B4A27-06020200}_0 => Service not found.
"C:\Users\Jonathan\AppData\Roaming\Search Protection" => File/Directory not found.
"C:\Users\Jonathan\AppData\Local\Temp\SearchProtectionSetup.exe" => File/Directory not found.
"C:\ProgramData\Temp" => ":792D4CF1" ADS not found.
"C:\Users\Jonathan\Documents\FEDEXCHGS_April12.jpeg" => ":3or4kl4x13tuuug3Byamue2s4b" ADS not found.
"C:\Users\Jonathan\Documents\FEDEXCHGS_April12.jpeg" => ":{4c8cc155-6c1e-11d1-8e41-00c04fb9386d}" ADS not found.

========= ipconfig /flushdns =========

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========= End of CMD: =========

EmptyTemp: => Removed 447.8 MB temporary data.

The system needed a reboot.

==== End of Fixlog 08:20:21 ====

3) Ran the JRT program after temporarily disabling Norton auto-protect and smart firewall protection. The following in the contents of the JRT.txt file

<> JRT.TXT

Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.1 (12.28.2014:1)
OS: Windows 8.1 x64
Ran by [removed] on Sat 01/31/2015 at 9:03:36.69
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

Successfully deleted: [Registry Key] "hkey_current_user\software\apn pip"

~~~ Files

Successfully deleted: [File] C:\WINDOWS\prefetch\ASKINSTALLER.EXE-8B3B8F63.pf
Successfully deleted: [File] C:\WINDOWS\prefetch\ASKINSTALLER.EXE-9E15D5E6.pf

~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\pcdr"
Successfully deleted: [Folder] "C:\Users\Jonathan\AppData\Roaming\pcdr"
Successfully deleted: [Folder] "C:\Users\Jonathan\appdata\locallow\pcdr"

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 01/31/2015 at 9:14:50.61
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

4) Ran AdwCleaner program. reviewed report did not find anything that required further saving. Ran Clean function. The following is the content of the AdwCleaner [SO].txt file

<>AdwCleaner[SO].txt file

# AdwCleaner v4.109 - Report created 31/01/2015 at 09:27:09
# Updated 24/01/2015 by Xplode
# Database : 2015-01-26.1 [Live]
# Operating System : Windows 8.1 (64 bits)
# Username : Jonathan - WINDOWS-U5Q96HO
# Running from : C:\Users\Jonathan\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
Key Deleted : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
Data Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - *.local;

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17416

-\\ Mozilla Firefox v33.0 (x86 en-US)

[ktxurxun.default\prefs.js] - Line Deleted : user_pref("browser.startup.homepage", "hxxps://search.yahoo.com/?type=242154&fr=spigot-yhp-ff");

-\\ Google Chrome v40.0.2214.93

[C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}

*************************

AdwCleaner[R0].txt - [1618 octets] - [31/01/2015 09:23:55]
AdwCleaner[S0].txt - [1558 octets] - [31/01/2015 09:27:09]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1618 octets] ##########

5) Reboot occurred after running AdwCleanre. Re-checked Norton products turning auto-protect and smart firewall back on

Looks good - I'm not seeing the Norton alerts any more about Trojan.ransomlock.g intrusions being blocked anymore.

Let me know if there is anything further I need do.

Jon

LiquidTension

Post #4February 1, 2015, 10:46 AM UTC

Hello,

Looks good - I'm not seeing the Norton alerts any more about Trojan.ransomlock.g intrusions being blocked anymore.

Excellent.

Lets check for malware remnants. Please let me know if you have any outstanding issues or concerns afterwards.

STEP 1
[external image: GfiJrQ9.png] Malwarebytes Anti-Malware (MBAM)

Please download the Malwarebytes Anti-Malware setup file to your Desktop.
Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme.
Open Malwarebytes Anti-Malware and click Update Now.
Once updated, click the Settings tab, followed by Detection and Protection and tick Scan for rootkits.
Click the Scan tab, ensure Threat Scan is checked and click Scan Now.
Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards.
If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
Upon completion of the scan (or after the reboot), click the History tab.
Click Application Logs and double-click the Scan Log.
Click Copy to Clipboard and paste the log in your next reply.

STEP 2
[external image: GzlsbnV.png] ESET Online Scan
Note: This scan may take a long time to complete. Please do not browse the Internet whilst your Anti-Virus is disabled.

Please download ESET Online Scan and save the file to your Desktop.
Temporarily disable your anti-virus software. For instructions, please refer to the following link.
Double-click esetsmartinstaller_enu.exe to run the programme.
Agree to the EULA by placing a checkmark next to Yes, I accept the Terms of Use. Then click Start.
Agree to the Terms of Use once more and click Start. Allow components to download.
Place a checkmark next to Enable detection of potentially unwanted applications.
Click Advanced settings. Place a checkmark next to:
- Scan archives
- Scan for potentially unsafe applications
- Enable Anti-Stealth technology
Ensure Remove found threats is unchecked.
Click Start.
Wait for the scan to finish. Please be patient as this can take some time.
Upon completion, click [external image: esetListThreats.png]. If no threats were found, skip the next two bullet points.
Click [external image: esetExport.png] and save the file to your Desktop, naming it something such as "MyEsetScan".
Push the Back button.
Place a checkmark next to [external image: xKN1w2nv.png.pagespeed.ic.JWqIaEgZi7.png] and click [external image: SzOC1p0.png.pagespeed.ce.OWDP45O6oG.png].
Re-enable your anti-virus software.
Copy the contents of the log and paste in your next reply.

STEP 3
[external image: xlK5Hdb.png] Farbar Recovery Scan Tool (FRST) Scan

Right-Click FRST64.exe and select [external image: AVOiBNU.jpg] Run as administrator to run the programme.
Click Yes to the disclaimer.
Ensure the Addition.txt box is checked.
Click the Scan button and let the programme run.
Upon completion, click OK, then OK on the Addition.txt pop up screen.
Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply.

======================================================

STEP 4
[external image: pfNZP4A.png] Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

MBAM Scan log
ESET Online Scan log
FRST.txt
Addition.txt

TwoDogs@

Post #5February 3, 2015, 5:25 AM UTC

Hello Adam:

The following has been completed:

1) Malwarebytes Anti Malware downloaded and scan run

The following is the output of the scan log:

<>MBAMLOG.txt

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 2/1/2015
Scan Time: 6:49:22 AM
Logfile: mbamlog.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.02.01.04
Rootkit Database: v2015.01.14.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Jonathan

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 347484
Time Elapsed: 34 min, 0 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)

2) ESET Online Scan downloaded and output of ESETSCAN_TwoDogs_1.txt are pasted below

<>ESETSCAN_TwoDogs_1.txt

C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSS.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSHelper.dll a variant of Win32/Systweak.N potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSPrivacyProtector.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSRegClean.exe a variant of Win32/Systweak potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSRegistryOptimizer.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSSystemCleaner.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Program Files (x86)\Dell Backup and Recovery\Components\DBRUpdate\hstart.exe a variant of Win32/HiddenStart.A potentially unsafe application
C:\Users\Jonathan\Downloads\cbsidlm-cbsi213-Media_Player_Codec_Pack-SEO-10749065.exe a variant of Win32/CNETInstaller.B potentially unwanted application
C:\Users\Jonathan\Downloads\cbsidlm-tr1_5-Advanced_Scan_to_PDF_Free-75738710.exe Win32/DownloadAdmin.G potentially unwanted application
C:\Users\Jonathan\Downloads\gadwinprintscreen-setup.exe Win32/DownloadAdmin.G potentially unwanted application
C:\Users\Jonathan\Downloads\media.player.codec.pack.v4.2.4.setup.exe a variant of Win32/Bundled.Toolbar.Ask.G potentially unsafe application
C:\Users\Jonathan\Downloads\winzip175 (1).exe a variant of Win32/Systweak.L potentially unwanted application
C:\Users\Jonathan\Downloads\winzip175.exe a variant of Win32/Systweak.L potentially unwanted application
C:\Users\Jonathan\Downloads\winzip_en_64.msi a variant of Win32/Systweak.L potentially unwanted application
C:\Windows\Installer\3caba4.msi a variant of Win32/Systweak.L potentially unwanted application

3) Farbar Recovery Scan Tool (x64) run. The following are the contents of the FRST.txt and ADDITION.txt files

<>FRST.txt

LastRegBack: 2015-01-31 11:17

==================== End Of Log ============================

<> Addition.txt

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 01-02-2015
Ran by [removed] at 2015-02-02 21:04:41
Running from C:\Users\[removed]\Desktop
Boot Mode: Normal
==========================================================

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: Norton Internet Security (Enabled - Up to date) {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
AS: Norton Internet Security (Enabled - Up to date) {631E4324-D31C-783F-EC5C-35AD42B18466}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Spybot - Search and Destroy (Enabled - Out of date) {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}
FW: Norton Internet Security (Enabled) {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}

==================== Installed Programs ======================

(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Adobe Photoshop Elements 12 (HKLM-x32\…\Adobe Photoshop Elements 12) (Version: 12.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\…\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Akamai NetSession Interface (HKU\S-1-5-21-923449602-1214840090-1737263803-1002\…\Akamai) (Version: - Akamai Technologies, Inc)
Apple Application Support (HKLM-x32\…\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\…\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\…\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\…\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Classic Shell (HKLM\…\{840C85B7-D3D6-4143-9AF9-DAE80FD54CFC}) (Version: 4.1.0 - IvoSoft)
CutePDF Writer 3.0 (HKLM\…\CutePDF Writer Installation) (Version: 3.0 - Acro Software Inc.)
CyberLink Media Suite Essentials (HKLM-x32\…\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
Dell Backup and Recovery - Support Software (HKLM-x32\…\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.0.0.1 - Dell Inc.)
Dell Backup and Recovery (HKLM-x32\…\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.0.0.1 - Dell Inc.)
Dell Digital Delivery (HKLM-x32\…\{98CB551E-EDB1-4535-82A6-E3258597F64E}) (Version: 2.7.1000.0 - Dell Products, LP)
Dell System Detect (HKU\S-1-5-21-923449602-1214840090-1737263803-1002\…\9204f5692a8faf3b) (Version: 5.11.0.2 - Dell)
Dell Update (HKLM-x32\…\{C87ADBDA-EF36-4A53-B05C-DBCD98D3A2CA}) (Version: 1.4.2000.0 - Dell Inc.)
Dell Wireless Keyboard Software (HKLM-x32\…\{00A73CE4-4595-420A-8E6E-8495EE481584}) (Version: 1.1.0.0 - Dell)
Dell_DTM_X64 (HKLM\…\{7790387F-1753-4EF9-AFB4-207FA1A741BC}) (Version: 1.0.0.83 - Dell)
Dell_SWEQ (HKLM-x32\…\{DC14FF2A-EB53-4093-847D-9314E9555BB6}) (Version: 1.0.0.5 - Dell)
Elements 12 Organizer (x32 Version: 12.0 - Adobe Systems Incorporated) Hidden
Epson Customer Participation (HKLM\…\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.0.0.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\…\{FA9D303D-0FB2-49C7-9397-8E6B11EA892D}) (Version: 2.50.0001 - SEIKO EPSON CORPORATION)
Epson FAX Utility (HKLM-x32\…\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.46.00 - SEIKO EPSON CORPORATION)
Epson PC-FAX Driver (HKLM-x32\…\EPSON PC-FAX Driver 2) (Version: - )
EPSON Scan (HKLM-x32\…\EPSON Scanner) (Version: - Seiko Epson Corporation)
EPSON WorkForce 845 Series Printer Uninstall (HKLM\…\EPSON WorkForce 845 Series) (Version: - SEIKO EPSON Corporation)
Fitbit Connect (HKLM-x32\…\{D3CD091B-296B-48E9-9F0F-E9FE53E02E41}) (Version: 1.0.3.5511 - Fitbit Inc.)
Gadwin PrintScreen (64-Bit) (HKLM\…\{819A52E1-0929-469A-BEB6-1AEBE0873CFC}) (Version: 5.4.2.0 - Gadwin Systems)
Google Chrome (HKLM-x32\…\{D0759C6C-1F01-345D-8F59-E3B43977D754}) (Version: 66.19.16488 - Google, Inc.)
Google Earth (HKLM-x32\…\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
iCloud (HKLM\…\{309768A4-A2BB-4930-A5A2-8169678C9B4C}) (Version: 4.0.6.28 - Apple Inc.)
iExplorer 3.4.0.1 (HKLM-x32\…\{7FD8B0C1-CDDA-4B4D-A577-B2E3570EA3A3}_is1) (Version: - Macroplant LLC)
Intel(R) Control Center (HKLM-x32\…\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1008 - Intel Corporation)
Intel(R) Management Engine Components (HKLM-x32\…\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.30.1349 - Intel Corporation)
Intel(R) Processor Graphics (HKLM-x32\…\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3379 - Intel Corporation)
Intel(R) PROSet/Wireless Software for Bluetooth(R) Technology (HKLM\…\{DA2600C1-6BDF-4FD1-1211-148929CC1385}) (Version: 2.6.1211.0294 - Intel Corporation)
Intel(R) Rapid Storage Technology (HKLM-x32\…\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.6.0.1030 - Intel Corporation)
iTunes (HKLM\…\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Logitech Unifying Software 2.10 (HKLM\…\Logitech Unifying) (Version: 2.10.37 - Logitech)
LP Burner (HKLM-x32\…\{EF69F660-8CBF-11DF-6DF1-01E03B351649}) (Version: 3.1.0.0 - CFB Software)
LP Recorder (HKLM-x32\…\{375DBB30-93A7-11DF-6DF1-00CE5F8B1649}) (Version: 10.1.1.0 - CFB Software)
LP Ripper (HKLM-x32\…\{BEAD7600-8CBF-11DF-6DF1-01DEFBCF1649}) (Version: 10.1.0.0 - CFB Software)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\…\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Media Player Codec Pack 4.3.4 (HKLM-x32\…\Media Player - Codec Pack) (Version: 4.3.4 - Media Player Codec Pack)
Microsoft Office Home and Business 2013 - en-us (HKLM\…\HomeBusinessRetail - en-us) (Version: 15.0.4675.1003 - Microsoft Corporation)
Microsoft OneDrive (HKU\S-1-5-21-923449602-1214840090-1737263803-1002\…\OneDriveSetup.exe) (Version: 17.3.1229.0918 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\…\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\…\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\…\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\…\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 33.0 (x86 en-US) (HKLM-x32\…\Mozilla Firefox 33.0 (x86 en-US)) (Version: 33.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\…\MozillaMaintenanceService) (Version: 33.0 - Mozilla)
MozyHome (HKLM\…\{DCFDCF4D-F10C-322C-AA4B-5B9A5E3D278B}) (Version: 2.26.7.405 - Mozy, Inc.)
My Dell (HKLM\…\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
Nerd4Rent Rescue Calling Card (HKLM-x32\…\{C2835850-FCEB-4A1A-A213-57E7A9A8EC62}) (Version: 7.0.454 - LogMeIn, Inc.)
Norton Internet Security (HKLM-x32\…\NIS) (Version: 21.6.0.32 - Symantec Corporation)
Norton Utilities 16 (HKLM-x32\…\Norton Utilities 16_is1) (Version: 16.0 - Symantec Corporation)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
PSE12 STI Installer (x32 Version: 12.0 - Adobe Systems Incorporated) Hidden
QuickTime 7 (HKLM-x32\…\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
RealDownloader (x32 Version: 17.0.15.4 - RealNetworks, Inc.) Hidden
RealDownloader (x32 Version: 17.0.15.7 - RealNetworks) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (x32 Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (x32 Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM-x32\…\RealPlayer 17.0) (Version: 17.0.15 - RealNetworks)
Realtek High Definition Audio Driver (HKLM-x32\…\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6845 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (x32 Version: 1.1.0 - RealNetworks, Inc.) Hidden
Rosetta Stone Language Training (HKLM-x32\…\{00384623-4937-4D7D-BDD9-23513D1C50AB}) (Version: 5.0.13.0 - Rosetta Stone, Ltd)
Rosetta Stone Ltd Services (HKLM-x32\…\{3165E4A6-D5DE-46B0-8597-D55E2B826B84}) (Version: 3.2.21 - Rosetta Stone Ltd.)
Shared C Run-time for x64 (HKLM\…\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Skype™ 6.21 (HKLM-x32\…\{1845470B-EB14-4ABC-835B-E36C693DC07D}) (Version: 6.21.104 - Skype Technologies S.A.)
SMSC LAN7500 Device Driver (HKLM\…\{123BB42D-145F-427F-9BE9-74AB5FAD746B}) (Version: 2.0.1.1 - SMSC)
Software Updater (HKLM-x32\…\{6DFBE8A2-CDBF-453E-B34C-32F202FCEE4C}) (Version: 4.2.1 - SEIKO EPSON CORPORATION)
Spybot - Search & Destroy (HKLM-x32\…\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
ST Microelectronics 3 Axis Digital Accelerometer Solution (HKLM-x32\…\{9C24F411-9CA7-4A8A-91F3-F08A4A38EB31}) (Version: 4.11.0038 - ST Microelectronics)
TeamViewer 9 (HKLM-x32\…\TeamViewer 9) (Version: 9.0.32494 - TeamViewer)
UpdateService (x32 Version: 1.0.0 - RealNetworks, Inc.) Hidden
Video Downloader (x32 Version: 1.0.0 - RealNetworks) Hidden
WinZip 17.5 (HKLM\…\{CD95F661-A5C4-44F5-A6AA-ECDD91C240DD}) (Version: 17.5.10562 - WinZip Computing, S.L. )

==================== Custom CLSID (selected items): ==========================

(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)

CustomCLSID: HKU\S-1-5-21-923449602-1214840090-1737263803-1002_Classes\CLSID\{F8071786-1FD0-4A66-81A1-3CBE29274458}\InprocServer32 -> C:\Users\Jonathan\AppData\Local\Microsoft\SkyDrive\17.3.1229.0918\amd64\FileSyncApi64.dll (Microsoft Corporation)

==================== Restore Points =========================

15-01-2015 06:42:14 Windows Update
23-01-2015 14:56:23 Windows Update
28-01-2015 23:39:58 Windows Update
31-01-2015 08:37:27 Pre JWT Run

==================== Hosts content: ==========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2013-08-22 05:25 - 2013-08-22 05:25 - 00000824 ____N C:\WINDOWS\system32\Drivers\etc\hosts

==================== Scheduled Tasks (whitelisted) =============

(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

Task: {0DCE872F-A97F-4029-B628-A602BB61A5BF} - System32\Tasks\Norton Internet Security\Norton Error Analyzer => C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\SymErr.exe [2014-01-30] (Symantec Corporation)
Task: {232B9FA7-6753-4021-B0BA-4565BADCB698} - System32\Tasks\Microsoft Office 15 Sync Maintenance for WINDOWS-U5Q96HO-Jonathan WINDOWS-U5Q96HO => C:\Program Files\Microsoft Office 15\Root\Office15\MsoSync.exe [2014-11-04] (Microsoft Corporation)
Task: {28058127-9D3C-409D-963B-077D21017507} - System32\Tasks\ReclaimerUpdateFiles_Jonathan => C:\Users\Jonathan\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\11.04\agent\rnupgagent.exe [2015-01-30] (RealNetworks, Inc.)
Task: {2901DCC9-2B45-4226-8712-02237F490C6A} - System32\Tasks\RealDownloaderRealUpgradeLogonTaskS-1-5-21-923449602-1214840090-1737263803-1002 => C:\Program Files (x86)\RealNetworks\RealDownloader\RealUpgrade.exe [2014-10-26] (RealNetworks, Inc.)
Task: {34AFFDC7-BA40-49C8-98C7-33BC8E828AB5} - System32\Tasks\RNUpgradeHelperResumePrompt_Jonathan => C:\Users\Jonathan\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\11.04\agent\rnupgagent.exe [2015-01-30] (RealNetworks, Inc.)
Task: {361AD1ED-0FC8-4A7C-BBD4-3045035C467B} - System32\Tasks\RealDownloaderDownloaderScheduledTaskS-1-5-21-923449602-1214840090-1737263803-1002 => C:\Program Files (x86)\RealNetworks\RealDownloader\recordingmanager.exe [2014-10-26] (RealNetworks, Inc.)
Task: {50D965F4-D67E-497D-866C-225BCF7B6196} - System32\Tasks\RNUpgradeHelperLogonPrompt_Jonathan => C:\Users\Jonathan\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\11.04\agent\rnupgagent.exe [2015-01-30] (RealNetworks, Inc.)
Task: {5D0B185B-F702-470E-9103-11CC38A3028B} - System32\Tasks\NUSchedule => C:\Program Files (x86)\Symantec\Norton Utilities 16\nu.exe [2014-12-04] (Symantec)
Task: {6BA1888F-A989-4F81-9D6E-ACB033A97E56} - System32\Tasks\Norton WSC Integration => C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\WSCStub.exe [2014-09-20] (Symantec Corporation)
Task: {6DE724CB-9B49-430A-BE27-CEAAC8F830AF} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-10-19] (Google Inc.)
Task: {6F9B0DA5-B36D-4ADB-A192-2424A4847032} - System32\Tasks\{1FFA98C8-84F3-41AD-B56B-2268FA18EDA7} => pcalua.exe -a E:\LRSetup.exe -d E:\
Task: {751D6275-B0E1-4796-9651-4AE6AE9F56E8} - System32\Tasks\ReclaimerUpdateXML_Jonathan => C:\Users\Jonathan\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\11.04\agent\rnupgagent.exe [2015-01-30] (RealNetworks, Inc.)
Task: {77A99E7A-312B-4B6C-9E1F-8D0FCAF08957} - System32\Tasks\RealDownloader Update Check => C:\Program Files (x86)\RealNetworks\RealDownloader\downloader2.exe [2014-10-29] ()
Task: {7BD6687D-97F3-4379-AC69-1D9FFD1B5347} - System32\Tasks\Microsoft\Office\Office Automatic Updates => C:\Program Files\Microsoft Office 15\ClientX64\OfficeC2RClient.exe [2014-11-04] (Microsoft Corporation)
Task: {843B5C40-CB12-48C8-B08D-DB2D2EB148F6} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-10-19] (Google Inc.)
Task: {902DB871-1F64-458C-A1BE-3F5E316D0187} - System32\Tasks\NUAutoUpdate => C:\Program Files (x86)\Symantec\Norton Utilities 16\SULauncher.exe [2014-12-04] (Symantec)
Task: {9CFCAD5F-1449-4DAA-8091-DA163C60BB33} - System32\Tasks\{8278A2A8-15B7-48D0-AF93-E0C577A2476D} => pcalua.exe -a E:\LPSetup.exe -d E:\
Task: {9FE523F3-0A4C-468E-A8D3-563A9D9B6884} - System32\Tasks\PCDoctorBackgroundMonitorTask => C:\Program Files\My Dell\uaclauncher.exe [2014-01-10] (PC-Doctor, Inc.)
Task: {BA5E8BCA-EB48-4422-9CB6-FAEDED8ADAA7} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)
Task: {C572739A-B028-415F-B5AB-FBB57D376567} - System32\Tasks\Safer-Networking\Spybot - Search and Destroy\Refresh immunization => C:\Program Files (x86)\Spybot - Search & Destroy 2\SDImmunize.exe
Task: {CD0514F1-AF82-47AA-A21D-D8ABD7797BFA} - System32\Tasks\Safer-Networking\Spybot - Search and Destroy\Check for updates => C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdate.exe
Task: {E0F85C3A-C5C2-4090-974D-5296740A1B3C} - System32\Tasks\Microsoft OneDrive Auto Update Task-S-1-5-21-923449602-1214840090-1737263803-1002 => %localappdata%\Microsoft\SkyDrive\SkyDrive.exe
Task: {E7293639-21A1-4F0F-ADB8-0F3D255C3317} - System32\Tasks\SystemToolsDailyTest => uaclauncher.exe
Task: {E94CC0E3-BD21-4386-A458-681F04C102AF} - System32\Tasks\Microsoft\Windows\RemovalTools\MRT_HB => C:\WINDOWS\system32\MRT.exe [2015-01-16] (Microsoft Corporation)
Task: {EECB087C-AF51-4F2D-8780-95560A917078} - System32\Tasks\Safer-Networking\Spybot - Search and Destroy\Scan the system => C:\Program Files (x86)\Spybot - Search & Destroy 2\SDScan.exe
Task: {F5924EF0-6C95-42EC-8A78-B3E50E51A45F} - System32\Tasks\RealDownloaderRealUpgradeScheduledTaskS-1-5-21-923449602-1214840090-1737263803-1002 => C:\Program Files (x86)\RealNetworks\RealDownloader\RealUpgrade.exe [2014-10-26] (RealNetworks, Inc.)
Task: {F8B1E045-B5B2-4A7F-96DB-ED4FB11C3F27} - System32\Tasks\PCDEventLauncherTask => C:\Program Files\My Dell\sessionchecker.exe [2014-01-10] (PC-Doctor, Inc.)
Task: {F9F8C67A-34CA-4CC7-8FE6-207248BC57B8} - System32\Tasks\Norton Internet Security\Norton Error Processor => C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\SymErr.exe [2014-01-30] (Symantec Corporation)
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\WINDOWS\Tasks\NUAutoUpdate.job => C:\Program Files (x86)\Symantec\Norton Utilities 16\SULauncher.exe
Task: C:\WINDOWS\Tasks\NUSchedule.job => C:\Program Files (x86)\Symantec\Norton Utilities 16\nu.exe
Task: C:\WINDOWS\Tasks\ReclaimerUpdateFiles_Jonathan.job => C:\Users\Jonathan\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\11.04\agent\rnupgagent.exe
Task: C:\WINDOWS\Tasks\ReclaimerUpdateXML_Jonathan.job => C:\Users\Jonathan\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\11.04\agent\rnupgagent.exe
Task: C:\WINDOWS\Tasks\RNUpgradeHelperLogonPrompt_Jonathan.job => C:\Users\Jonathan\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\11.04\agent\rnupgagent.exe

==================== Loaded Modules (whitelisted) =============

2014-10-19 11:01 - 2013-10-23 13:24 - 00087600 _____ () C:\WINDOWS\System32\cpwmon64.dll
2014-11-22 06:17 - 2014-09-23 05:36 - 08897696 _____ () C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\1033\GrooveIntlResource.dll
2014-12-23 06:19 - 2014-05-20 08:19 - 00105640 _____ () C:\Program Files\Microsoft Office 15\ClientX64\ApiClient.dll
2014-10-26 22:59 - 2014-10-26 22:59 - 00039568 _____ () C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
2014-10-30 05:41 - 2014-10-30 05:41 - 00031856 _____ () C:\Program Files (x86)\Real\UpdateService\RealPlayerUpdateSvc.exe
2014-05-06 13:58 - 2012-04-24 15:43 - 00254512 ____N () C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
2014-01-23 22:35 - 2013-12-18 10:41 - 00094208 _____ () C:\Windows\System32\IccLibDll_x64.dll
2014-05-06 14:20 - 2012-11-15 12:35 - 00411648 _____ () C:\Program Files (x86)\Dell\Dell Wireless Keyboard Software\CDCtr.exe
2014-10-29 19:06 - 2014-10-29 19:06 - 00560192 _____ () C:\Program Files (x86)\RealNetworks\RealDownloader\downloader2.exe
2013-04-10 07:18 - 2013-04-10 07:18 - 00017408 _____ () C:\Program Files (x86)\Dell_DTM_WPF\DTM_Service\WindowsService_DTM.exe
2013-03-13 08:09 - 2013-03-13 08:09 - 00027648 _____ () C:\Program Files (x86)\Dell_SWEQ\SWEQ_Service\WindowsService_Inclinometer.exe
2014-10-11 12:06 - 2014-10-11 12:06 - 00073544 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
2014-10-11 12:05 - 2014-10-11 12:05 - 01044776 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
2014-11-23 06:22 - 2014-11-23 06:22 - 00865880 _____ () c:\program files (x86)\real\realplayer\RPDS\Plugins\cldplin.dll
2014-10-30 05:41 - 2014-10-30 05:41 - 00035976 _____ () C:\Program Files (x86)\Real\UpdateService\DL2UpdatePlugin.dll
2014-10-30 05:41 - 2014-10-30 05:41 - 00039560 _____ () C:\Program Files (x86)\Real\UpdateService\RealDownloaderUpdatePlugin.dll
2014-10-30 05:41 - 2014-10-30 05:41 - 00032888 _____ () C:\Program Files (x86)\Real\UpdateService\RPDSUpdatePlugin.dll
2014-09-26 14:13 - 2014-09-26 14:13 - 00034456 _____ () C:\Program Files (x86)\Real\UpdateService\VideoDLUpdatePlugin.dll
2014-10-23 13:53 - 2014-05-13 11:04 - 00109400 _____ () C:\Program Files (x86)\Spybot - Search & Destroy 2\snlThirdParty150.bpl
2014-10-23 13:53 - 2014-05-13 11:04 - 00167768 _____ () C:\Program Files (x86)\Spybot - Search & Destroy 2\snlFileFormats150.bpl
2014-10-23 13:53 - 2014-05-13 11:04 - 00416600 _____ () C:\Program Files (x86)\Spybot - Search & Destroy 2\DEC150.bpl
2014-10-23 13:53 - 2012-08-23 09:38 - 00574840 _____ () C:\Program Files (x86)\Spybot - Search & Destroy 2\sqlite3.dll
2014-10-23 13:53 - 2012-04-03 16:06 - 00565640 _____ () C:\Program Files (x86)\Spybot - Search & Destroy 2\av\BDSmartDB.dll
2014-05-06 14:05 - 2012-08-09 10:51 - 02003304 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\STRestoreAPI.dll
2014-05-06 14:05 - 2012-08-06 07:59 - 01153384 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\libxml2.dll
2014-05-06 14:05 - 2012-08-06 07:59 - 00117608 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\zlib1.dll
2014-05-06 13:55 - 2012-06-07 19:34 - 00627216 _____ () C:\Program Files (x86)\CyberLink\Power2Go8\CLMediaLibrary.dll
2012-06-08 08:34 - 2012-06-08 08:34 - 00016400 _____ () C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvcPS.dll
2014-11-22 06:16 - 2014-11-22 06:16 - 00316576 _____ () C:\Program Files\Microsoft Office 15\root\office15\AppVIsvStream32.dll
2014-05-06 14:20 - 2012-11-15 13:07 - 00061440 _____ () C:\Program Files (x86)\Dell\Dell Wireless Keyboard Software\CDCTR.DLL
2014-10-29 19:01 - 2014-10-29 19:01 - 01382048 _____ () C:\Program Files (x86)\RealNetworks\RealDownloader\cpprest100_1_2.dll
2014-11-22 06:16 - 2014-11-22 06:16 - 00316576 _____ () C:\Program Files\Microsoft Office 15\Root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE15\AppVIsvStream32.dll
2013-08-07 11:27 - 2013-08-07 11:27 - 00110088 _____ () C:\Program Files (x86)\Dell Digital Delivery\ServiceTagPlusPlus.dll
2015-01-15 20:07 - 2015-01-15 20:07 - 01282048 _____ () C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\Windows.Devices\bf5509cf3a0d2e3afbd0c33e9153ecbd\Windows.Devices.ni.dll
2014-05-06 14:22 - 2013-01-13 20:55 - 01200088 _____ () C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\ACE.dll

==================== Alternate Data Streams (whitelisted) =========

(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)

AlternateDataStreams: C:\ProgramData\Temp:792D4CF1
AlternateDataStreams: C:\Users\Jonathan\OneDrive:ms-properties
AlternateDataStreams: C:\Users\Jonathan\Documents\2003 Base year-Estimated Operating Cost For 555 City Center_xls.eml:OECustomProperty
AlternateDataStreams: C:\Users\Jonathan\Documents\FEDEXCHGS_April12.jpeg:3or4kl4x13tuuug3Byamue2s4b

==================== Safe Mode (whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

==================== EXE Association (whitelisted) =============

(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)

==================== MSCONFIG/TASK MANAGER disabled items =========

(Currently there is no automatic fix for this section.)

========================= Accounts: ==========================

Administrator (S-1-5-21-923449602-1214840090-1737263803-500 - Administrator - Disabled)
Guest (S-1-5-21-923449602-1214840090-1737263803-501 - Limited - Disabled)
Jonathan (S-1-5-21-923449602-1214840090-1737263803-1002 - Administrator - Enabled) => C:\Users\Jonathan

==================== Faulty Device Manager Devices =============

==================== Event log errors: =========================

Application errors:
==================
Error: (02/02/2015 09:00:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2ce0

Start Time: 01d03f6d9de929fa

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 916d2d32-ab61-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 08:30:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2c38

Start Time: 01d03f696d033623

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 6085de3f-ab5d-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 08:00:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 13fc

Start Time: 01d03f653c1d5449

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 2fa33c18-ab59-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 07:30:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2f78

Start Time: 01d03f610b3c3978

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: fec06f44-ab54-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 07:00:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 6a0

Start Time: 01d03f5cda559dd7

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: cdd57ad7-ab50-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 06:30:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 33e4

Start Time: 01d03f58a970a359

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 9cf14d89-ab4c-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 06:00:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 25a4

Start Time: 01d03f54788cabf0

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 6c0d6315-ab48-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 05:30:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2f74

Start Time: 01d03f5047a7d1ec

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 3b3be33c-ab44-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 05:00:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 504

Start Time: 01d03f4c16c23132

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 0a465d05-ab40-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 04:30:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: bd8

Start Time: 01d03f47e5dd66d0

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: d95eaff8-ab3b-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

System errors:
=============
Error: (02/02/2015 09:40:42 AM) (Source: disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (02/02/2015 00:59:01 AM) (Source: BTHUSB) (EventID: 17) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (02/01/2015 11:39:35 AM) (Source: BTHUSB) (EventID: 17) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (01/31/2015 06:56:00 PM) (Source: BTHUSB) (EventID: 17) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (01/31/2015 03:02:00 PM) (Source: BTHUSB) (EventID: 17) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (01/31/2015 00:01:59 PM) (Source: disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (01/31/2015 09:33:33 AM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).

Error: (01/31/2015 09:29:48 AM) (Source: DCOM) (EventID: 10016) (User: WINDOWS-U5Q96HO)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}WINDOWS-U5Q96HOJonathanS-1-5-21-923449602-1214840090-1737263803-1002LocalHost (Using LRPC)UnavailableUnavailable

Microsoft Office Sessions:
=========================
Error: (02/02/2015 09:00:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.206892ce001d03f6d9de929fa4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe916d2d32-ab61-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 08:30:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.206892c3801d03f696d0336234294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe6085de3f-ab5d-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 08:00:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.2068913fc01d03f653c1d54494294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe2fa33c18-ab59-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 07:30:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.206892f7801d03f610b3c39784294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exefec06f44-ab54-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 07:00:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.206896a001d03f5cda559dd74294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.execdd57ad7-ab50-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 06:30:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.2068933e401d03f58a970a3594294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe9cf14d89-ab4c-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 06:00:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.2068925a401d03f54788cabf04294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe6c0d6315-ab48-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 05:30:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.206892f7401d03f5047a7d1ec4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe3b3be33c-ab44-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 05:00:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.2068950401d03f4c16c231324294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe0a465d05-ab40-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/02/2015 04:30:28 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.20689bd801d03f47e5dd66d04294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exed95eaff8-ab3b-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

==================== Memory info ===========================

Processor: Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz
Percentage of memory in use: 30%
Total physical RAM: 8058.03 MB
Available physical RAM: 5614.41 MB
Total Pagefile: 9338.03 MB
Available Pagefile: 6559.48 MB
Total Virtual: 131072 MB
Available Virtual: 131071.84 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:455.51 GB) (Free:382.07 GB) NTFS
Drive d: (WINRETOOLS) (Fixed) (Total:2 GB) (Free:1.31 GB) NTFS
Drive f: (DATAPART1) (Fixed) (Total:29.82 GB) (Free:29.68 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 465.8 GB) (Disk ID: AFB58D19)

Partition: GPT Partition Type.

========================================================
Disk: 1 (MBR Code: Windows 7 or 8) (Size: 29.8 GB) (Disk ID: 3DC8BE3A)
Partition 1: (Not Active) - (Size=29.8 GB) - (Type=07 NTFS)

==================== End Of Log ============================

Once again please advise on any possible next steps. Your assistance as always is greatly appreciated

Regards

Jon

LiquidTension

Post #6February 3, 2015, 8:32 PM UTC

Hi Jon,

It doesn't look like the contents of FRST.txt copy/pasted correctly.

Please include the log in your next reply.

TwoDogs@

Post #7February 4, 2015, 5:05 AM UTC

ADAM

Here is contents of FRST.txt again followed by Addition.txt which I forgot to check box for in last pass.My apologies

Thanks again for your assistance Jon

<>FRST.txt

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 01-02-2015
Ran by [removed] (administrator) on WINDOWS-U5Q96HO on 03-02-2015 20:56:23
Running from C:\Users\[removed]\Desktop
[removed] Platform: Windows 8.1 (X64) OS Language: English (United States)
Internet Explorer Version 11 (Default browser: IE)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
(Andrea Electronics Corporation) C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Microsoft Corporation) C:\Program Files\Microsoft Office 15\ClientX64\officeclicktorun.exe
(Microsoft Corporation) C:\Windows\System32\dasHost.exe
(SEIKO EPSON CORPORATION) C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe
(Fitbit, Inc.) C:\Program Files (x86)\Fitbit Connect\FitbitConnectService.exe
(Intel(R) Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\Jhi_service.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\nis.exe
(PC Tools) C:\Program Files (x86)\Symantec\Norton Utilities 16\sMonitor\StartManSvc.exe
() C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
(RealNetworks, Inc.) C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin\rpdsvc.exe
() C:\Program Files (x86)\Real\UpdateService\RealPlayerUpdateSvc.exe
() C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
(Rosetta Stone Ltd.) C:\Program Files (x86)\RosettaStoneLtdServices\RosettaStoneDaemon.exe
(Safer-Networking Ltd.) C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe
(Safer-Networking Ltd.) C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe
(SoftThinks SAS) C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe
(TeamViewer GmbH) C:\Program Files (x86)\TeamViewer\Version9\TeamViewer_Service.exe
(Safer-Networking Ltd.) C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\ICCProxy.exe
(Motorola Solutions, Inc.) C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
(Motorola Solutions, Inc.) C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsFileAgent.exe
(Dell Products, LP.) C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe
(Dell Inc.) C:\Program Files (x86)\Dell Update\DellUpService.exe
() C:\Program Files (x86)\Dell_DTM_WPF\DTM_Service\WindowsService_DTM.exe
() C:\Program Files (x86)\Dell_SWEQ\SWEQ_Service\WindowsService_Inclinometer.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
(Mozy, Inc.) C:\Program Files\MozyHome\mozybackup.exe
(Mozy, Inc.) C:\Program Files\MozyHome\mozybackup.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\nis.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(SoftThinks - Dell) C:\Program Files (x86)\Dell Backup and Recovery\Toaster.exe
(IvoSoft) C:\Program Files\Classic Shell\ClassicStartMenu.exe
(SoftThinks - Dell) C:\Program Files (x86)\Dell Backup and Recovery\Components\DBRUpdate\DBRUpd.exe
(Microsoft Corporation) C:\Windows\System32\SkyDrive.exe
(Microsoft Corporation) C:\Windows\System32\SettingSyncHost.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Intel Corporation) C:\Windows\System32\igfxsrvc.exe
(Intel Corporation) C:\Windows\System32\igfxtray.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Microsoft Corporation) C:\Windows\System32\rundll32.exe
(Skype Technologies S.A.) C:\Program Files (x86)\Skype\Phone\Skype.exe
(Fitbit, Inc.) C:\Program Files (x86)\Fitbit Connect\Fitbit Connect.exe
(Akamai Technologies, Inc.) C:\Users\Jonathan\AppData\Local\Akamai\netsession_win.exe
(Akamai Technologies, Inc.) C:\Users\Jonathan\AppData\Local\Akamai\netsession_win.exe
(Mozy, Inc.) C:\Program Files\MozyHome\mozystat.exe
(RealNetworks, Inc.) C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin64\rpsystray.exe
(CyberLink) C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
(Microsoft Corporation) C:\Program Files\Microsoft Office 15\root\office15\ONENOTEM.EXE
(CyberLink Corp.) C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
(cyberlink) C:\Program Files (x86)\CyberLink\Shared files\brs.exe
() C:\Program Files (x86)\Dell\Dell Wireless Keyboard Software\CDCtr.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
(Apple Inc.) C:\Program Files (x86)\iTunes\iTunesHelper.exe
(Safer-Networking Ltd.) C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe
(SEIKO EPSON CORPORATION) C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
(SEIKO EPSON CORPORATION) C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXRCV.exe
(SEIKO EPSON CORPORATION) C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe
(Symantec Corporation) C:\Program Files (x86)\Symantec\Norton Utilities 16\sMonitor\SSDMonitor.exe
(RealNetworks, Inc.) C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
() C:\Program Files (x86)\RealNetworks\RealDownloader\downloader2.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
(Microsoft Corporation) C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesCommonX86\Microsoft Shared\OFFICE15\csisyncclient.exe
(Dell Inc.) C:\Program Files (x86)\Dell Update\DellUpTray.exe
(Microsoft Corporation) C:\Windows\SysWOW64\wbem\WmiPrvSE.exe
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe
(RealNetworks, Inc.) C:\Program Files (x86)\RealNetworks\RealDownloader\recordingmanager.exe
(Adobe Systems Incorporated) C:\Windows\System32\Macromed\Flash\FlashUtil_ActiveX.exe

==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\…\Run: [RTHDVCPL] => C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe [7017032 2013-02-20] (Realtek Semiconductor)
HKLM\…\Run: [RtHDVBg] => C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe [1277000 2013-02-18] (Realtek Semiconductor)
HKLM\…\Run: [RtHDVBg_PushButton] => C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe [1277000 2013-02-18] (Realtek Semiconductor)
HKLM\…\Run: [BTMTrayAgent] => rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshellex.dll",TrayApp
HKLM\…\Run: [Classic Start Menu] => C:\Program Files\Classic Shell\ClassicStartMenu.exe [161984 2014-04-20] (IvoSoft)
HKLM\…\Run: [AdobeAAMUpdater-1.0] => C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe [472984 2013-06-03] (Adobe Systems Incorporated)
HKLM\…\Run: [Logitech Download Assistant] => C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
HKLM-x32\…\Run: [CLMLServer_For_P2G8] => C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe [111120 2012-06-07] (CyberLink)
HKLM-x32\…\Run: [CLVirtualDrive] => C:\Program Files (x86)\CyberLink\Power2Go8\VirtualDrive.exe [491120 2012-07-04] (CyberLink Corp.)
HKLM-x32\…\Run: [RemoteControl10] => C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe [143888 2012-06-01] (CyberLink Corp.)
HKLM-x32\…\Run: [BDRegion] => C:\Program Files (x86)\Cyberlink\Shared files\brs.exe [76912 2012-07-13] (cyberlink)
HKLM-x32\…\Run: [IAStorIcon] => C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe [285240 2012-09-01] (Intel Corporation)
HKLM-x32\…\Run: [CDEjectCtr] => C:\Program Files (x86)\Dell\Dell Wireless Keyboard Software\CDCtr.exe [411648 2012-11-15] ()
HKLM-x32\…\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959176 2014-09-12] (Adobe Systems Incorporated)
HKLM-x32\…\Run: [iTunesHelper] => C:\Program Files (x86)\iTunes\iTunesHelper.exe [157480 2014-10-15] (Apple Inc.)
HKLM-x32\…\Run: [Fitbit Connect] => C:\Program Files (x86)\Fitbit Connect\Fitbit Connect.exe [3414560 2014-05-19] (Fitbit, Inc.)
HKLM-x32\…\Run: [SDTray] => C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe [4101576 2014-06-24] (Safer-Networking Ltd.)
HKLM-x32\…\Run: [QuickTime Task] => C:\Program Files (x86)\QuickTime\QTTask.exe [421888 2014-10-02] (Apple Inc.)
HKLM-x32\…\Run: [EEventManager] => C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe [979328 2010-10-12] (SEIKO EPSON CORPORATION)
HKLM-x32\…\Run: [FUFAXRCV] => C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXRCV.exe [642664 2013-12-24] (SEIKO EPSON CORPORATION)
HKLM-x32\…\Run: [FUFAXSTM] => C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe [863848 2013-12-24] (SEIKO EPSON CORPORATION)
HKLM-x32\…\Run: [SSDMonitor] => C:\Program Files (x86)\Symantec\Norton Utilities 16\sMonitor\SSDMonitor.exe [106112 2014-01-17] (Symantec Corporation)
HKLM-x32\…\Run: [TkBellExe] => c:\program files (x86)\real\realplayer\Update\realsched.exe [296520 2014-11-23] (RealNetworks, Inc.)
HKLM-x32\…\Run: [RealDownloader] => C:\Program Files (x86)\RealNetworks\RealDownloader\downloader2.exe [560192 2014-10-29] ()
Winlogon\Notify\igfxcui: C:\WINDOWS\system32\igfxdev.dll (Intel Corporation)
HKU\S-1-5-21-923449602-1214840090-1737263803-1002\…\Run: [Skype] => C:\Program Files (x86)\Skype\Phone\Skype.exe [22058080 2014-10-01] (Skype Technologies S.A.)
HKU\S-1-5-21-923449602-1214840090-1737263803-1002\…\Run: [Fitbit Connect] => C:\Program Files (x86)\Fitbit Connect\Fitbit Connect.exe [3414560 2014-05-19] (Fitbit, Inc.)
HKU\S-1-5-21-923449602-1214840090-1737263803-1002\…\Run: [Akamai NetSession Interface] => C:\Users\Jonathan\AppData\Local\Akamai\netsession_win.exe [4673432 2014-10-29] (Akamai Technologies, Inc.)
HKU\S-1-5-21-923449602-1214840090-1737263803-1002\…\Run: [DellSystemDetect] => C:\Users\Jonathan\AppData\Local\Apps\2.0\77J8OQQH.O7K\ACNJYP69.ZNL\dell..tion_0f612f649c4a10af_0005.000b_17ede8fa7a4e5cac\DellSystemDetect.exe [267328 2014-09-27] (Dell)
HKU\S-1-5-18\…\Run: [EPLTarget\P0000000000000000] => C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_YATIHSA.EXE [241280 2012-07-12] (SEIKO EPSON CORPORATION)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\MozyHome Status.lnk
ShortcutTarget: MozyHome Status.lnk -> C:\Program Files\MozyHome\mozystat.exe (Mozy, Inc.)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\RealPlayer Cloud Service UI.lnk
ShortcutTarget: RealPlayer Cloud Service UI.lnk -> C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin64\rpsystray.exe (RealNetworks, Inc.)
Startup: C:\Users\Jonathan\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Send to OneNote.lnk
ShortcutTarget: Send to OneNote.lnk -> C:\Program Files\Microsoft Office 15\root\office15\ONENOTEM.EXE (Microsoft Corporation)
SSODL: EldosMountNotificator - {5FF49FE8-B332-4CB9-B102-FB6951629E55} - C:\WINDOWS\system32\CbFsMntNtf3.dll (EldoS Corporation)
SSODL-x32: EldosMountNotificator - {5FF49FE8-B332-4CB9-B102-FB6951629E55} - C:\WINDOWS\SysWow64\CbFsMntNtf3.dll (EldoS Corporation)
ShellIconOverlayIdentifiers: [EldosIconOverlay] -> {5BB532A2-BF14-4CCC-86B7-71B81EF6F8BC} => C:\WINDOWS\system32\CbFsMntNtf3.dll (EldoS Corporation)
ShellIconOverlayIdentifiers: [mozy] -> {b32a6748-f273-4546-b60a-3c5adc239de5} => C:\Program Files\MozyHome\mozyshell.dll (Mozy, Inc.)
ShellIconOverlayIdentifiers: [mozy2] -> {747E722C-CB46-4a9d-BDFE-192AAD5099B1} => C:\Program Files\MozyHome\mozyshell.dll (Mozy, Inc.)
ShellIconOverlayIdentifiers: [mozy3] -> {EE6F5A00-7898-40f7-AB77-51FF9D6DEB20} => C:\Program Files\MozyHome\mozyshell.dll (Mozy, Inc.)
ShellIconOverlayIdentifiers-x32: [EldosIconOverlay] -> {5BB532A2-BF14-4CCC-86B7-71B81EF6F8BC} => C:\WINDOWS\SysWow64\CbFsMntNtf3.dll (EldoS Corporation)
BootExecute: autocheck autochk * sdnclean64.exe

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

HKU\S-1-5-21-923449602-1214840090-1737263803-1002\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.xfinity.comcast.net/
HKU\S-1-5-21-923449602-1214840090-1737263803-1002\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.dell.com
SearchScopes: HKU\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
BHO: RealNetworks Download and Record Plugin for Internet Explorer -> {3049C3E9-B461-4BC5-8870-4C09146192CA} -> C:\Program Files (x86)\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin64.dll (RealDownloader)
BHO: Lync Browser Helper -> {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll (Microsoft Corporation)
BHO: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton Internet Security\Engine64\21.6.0.32\coIEPlg.dll (Symantec Corporation)
BHO: Microsoft SkyDrive Pro Browser Helper -> {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL (Microsoft Corporation)
BHO-x32: RealNetworks Download and Record Plugin for Internet Explorer -> {3049C3E9-B461-4BC5-8870-4C09146192CA} -> C:\Program Files (x86)\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll (RealDownloader)
BHO-x32: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\coIEPlg.dll (Symantec Corporation)
BHO-x32: Norton Vulnerability Protection -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\IPS\IPSBHO.DLL (Symantec Corporation)
Toolbar: HKLM - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine64\21.6.0.32\coIEPlg.dll (Symantec Corporation)
Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\coIEPlg.dll (Symantec Corporation)
Toolbar: HKU\S-1-5-21-923449602-1214840090-1737263803-1002 -> Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine64\21.6.0.32\coIEPlg.dll (Symantec Corporation)
Handler-x32: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL (Microsoft Corporation)
Tcpip\Parameters: [DhcpNameServer] 192.168.1.1

FireFox:
========
FF ProfilePath: C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\ktxurxun.default
FF Plugin-x32: @Apple.com/iTunes,version=1.0 -> C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF Plugin-x32: @Google.com/GoogleEarthPlugin -> C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=2.1.66 -> C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIIPT.dll (Intel Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater -> C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIUpdater.dll (Intel Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL (Microsoft Corporation)
FF Plugin-x32: @real.com/nppl3260;version=17.0.15.10 -> c:\program files (x86)\real\realplayer\Netscape6\nppl3260.dll (RealNetworks, Inc.)
FF Plugin-x32: @real.com/nprndlhtml5videoshim;version=17.0.15 -> C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlhtml5videoshim.dll (RealNetworks, Inc.)
FF Plugin-x32: @real.com/nprpplugin;version=17.0.15.10 -> c:\program files (x86)\real\realplayer\Netscape6\nprpplugin.dll (RealPlayer Cloud)
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.25.11\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.25.11\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF HKLM-x32\…\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.2.0.38\coFFPlgn
FF Extension: Norton Toolbar - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.2.0.38\coFFPlgn [2015-01-31]
FF HKLM-x32\…\Firefox\Extensions: [{ABDE892B-13A8-4d1b-88E6-365A6E755758}] - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext
FF Extension: RealDownloader - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext [2014-11-23]
FF HKLM-x32\…\Firefox\Extensions: [{338950EA-82DB-44C1-930D-0C28E023C9F0}] - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext
FF HKLM-x32\…\Firefox\Extensions: [{BBDA0591-3099-440a-AA10-41764D9DB4DB}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.2.0.38\IPSFF
FF Extension: Norton Vulnerability Protection - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.2.0.38\IPSFF [2014-10-23]

Chrome:
=======
CHR StartupUrls: Default -> "hxxp://www.xfinity.comcast.net/"
CHR DefaultSuggestURL: Default -> http://ss-sym.ask.com/query?q={searchTerms}&sstype;=prefix&li;=ff
CHR Profile: C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Google Slides) - C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default\Extensions\aapocclcgogkmnckokdopfmhonfmgoek [2014-10-25]
CHR Extension: (Google Docs) - C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2014-10-25]
CHR Extension: (Google Drive) - C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2014-10-25]
CHR Extension: (Google Voice Search Hotword (Beta)) - C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn [2014-10-26]
CHR Extension: (YouTube) - C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2014-10-25]
CHR Extension: (Google Search) - C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2014-10-25]
CHR Extension: (Google Sheets) - C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default\Extensions\felcaaldnbdncclmgdcncolpebgiejap [2014-10-25]
CHR Extension: (Norton Identity Safe) - C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default\Extensions\iikflkcanblccfahdhdonehdalibjnif [2014-10-25]
CHR Extension: (Norton Safe) - C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmgcfemagnogdodbambjhdcmfcpicngl [2014-10-25]
CHR Extension: (Google Wallet) - C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-10-25]
CHR Extension: (Gmail) - C:\Users\Jonathan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2014-10-25]
CHR HKLM\…\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - No Path
CHR HKLM\…\Chrome\Extension: [mkfokfffehpeedafpekjeddnmnjhmcmk] - C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\Exts\Chrome.crx [2014-10-23]
CHR HKLM-x32\…\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - No Path
CHR HKLM-x32\…\Chrome\Extension: [mkfokfffehpeedafpekjeddnmnjhmcmk] - C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\Exts\Chrome.crx [2014-10-23]

==================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R2 AdobeActiveFileMonitor12.0; C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsFileAgent.exe [181152 2013-09-25] (Adobe Systems Incorporated)
R2 ClickToRunSvc; C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe [2449592 2014-11-12] (Microsoft Corporation)
S2 CLKMSVC10_38F51D56; C:\Program Files (x86)\CyberLink\PowerDVD10\NavFilter\kmsvc.exe [236144 2012-07-13] (CyberLink)
R2 DellUpdate; C:\Program Files (x86)\Dell Update\DellUpService.exe [203128 2014-12-12] (Dell Inc.)
R2 Dell_DTM; C:\Program Files (x86)\Dell_DTM_WPF\DTM_Service\WindowsService_DTM.exe [17408 2013-04-10] () [File not signed]
R2 Dell_Software_eq; C:\Program Files (x86)\Dell_SWEQ\SWEQ_Service\WindowsService_Inclinometer.exe [27648 2013-03-13] () [File not signed]
S3 DiskDoctorService; C:\Program Files (x86)\Symantec\Norton Utilities 16\Tools\Disk Doctor\DiskDoctorSrv.exe [1150592 2014-01-17] (Symantec Corporation)
R2 Fitbit Connect; C:\Program Files (x86)\Fitbit Connect\FitbitConnectService.exe [1436192 2014-05-19] (Fitbit, Inc.)
R2 Intel(R) Capability Licensing Service Interface; C:\Program Files\Intel\iCLS Client\HeciServer.exe [732160 2012-12-10] (Intel(R) Corporation) [File not signed]
S3 Intel(R) Capability Licensing Service TCP IP Interface; C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe [803872 2012-12-10] (Intel(R) Corporation)
R2 jhi_service; C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe [165336 2013-01-13] (Intel Corporation)
R2 mozybackup; C:\Program Files\MozyHome\mozybackup.exe [55112 2014-08-19] (Mozy, Inc.)
R2 NIS; C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\NIS.exe [276376 2014-09-21] (Symantec Corporation)
R2 NU16StartManagerSvc; C:\Program Files (x86)\Symantec\Norton Utilities 16\sMonitor\StartManSvc.exe [795776 2014-01-17] (PC Tools)
R2 RealNetworks Downloader Resolver Service; C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [39568 2014-10-26] ()
R2 RealPlayer Cloud Service; c:\program files (x86)\real\realplayer\RPDS\Bin\rpdsvc.exe [1141848 2014-11-23] (RealNetworks, Inc.)
R2 RealPlayerUpdateSvc; C:\Program Files (x86)\Real\UpdateService\RealPlayerUpdateSvc.exe [31856 2014-10-30] ()
R2 RichVideo; C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe [254512 2012-04-24] ()
R2 RtkAudioService; C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [239176 2013-02-19] (Realtek Semiconductor)
R2 SDScannerService; C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe [1738168 2014-06-24] (Safer-Networking Ltd.)
R2 SDUpdateService; C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe [2088408 2014-06-27] (Safer-Networking Ltd.)
R2 SDWSCService; C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe [171928 2014-04-25] (Safer-Networking Ltd.)
R2 SftService; C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe [1919336 2012-08-06] (SoftThinks SAS)
S3 SpeedDiskService; C:\Program Files (x86)\Symantec\Norton Utilities 16\Tools\SpeedDisk\SpeedDiskSrv.exe [1163904 2014-01-17] (Symantec Corporation)
S3 WdNisSvc; C:\Program Files\Windows Defender\NisSrv.exe [368632 2014-09-21] (Microsoft Corporation)
S3 WinDefend; C:\Program Files\Windows Defender\MsMpEng.exe [23792 2014-09-21] (Microsoft Corporation)

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R3 akw8x64; C:\Windows\system32\DRIVERS\akw8x64.sys [3758800 2013-03-11] (Qualcomm Atheros, Inc.)
R3 AX88179; C:\Windows\system32\DRIVERS\ax88179_178a.sys [73216 2014-08-07] (ASIX Electronics Corp.)
R1 BHDrvx64; C:\Program Files (x86)\Norton Internet Security\NortonData\21.2.0.38\Definitions\BASHDefs\20150106.001\BHDrvx64.sys [1622744 2015-01-06] (Symantec Corporation)
R3 BthLEEnum; C:\Windows\system32\DRIVERS\BthLEEnum.sys [226304 2014-09-23] (Microsoft Corporation)
R3 cbfs3; C:\Windows\System32\drivers\cbfs3.sys [352144 2012-04-09] (EldoS Corporation)
R1 ccSet_NIS; C:\Windows\system32\drivers\NISx64\1506000.020\ccSetx64.sys [162392 2014-02-24] (Symantec Corporation)
R1 CLVirtualDrive; C:\Windows\system32\DRIVERS\CLVirtualDrive.sys [92536 2012-06-25] (CyberLink)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [487216 2014-12-11] (Symantec Corporation)
R3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [142640 2015-01-01] (Symantec Corporation)
S3 HipShieldK; C:\Windows\System32\drivers\HipShieldK.sys [196440 2012-04-20] (McAfee, Inc.)
R1 IDSVia64; C:\Program Files (x86)\Norton Internet Security\NortonData\21.2.0.38\Definitions\IPSDefs\20150130.001\IDSvia64.sys [668888 2015-01-14] (Symantec Corporation)
S3 irstrtdv; C:\Windows\System32\drivers\irstrtdv.sys [43800 2012-07-20] (Intel Corporation)
S3 lehidmini; C:\Windows\System32\drivers\leath_hid.sys [39704 2013-02-25] (Atheros)
S3 mferkdet; C:\Windows\System32\drivers\mferkdet.sys [106112 2012-06-22] (McAfee, Inc.)
R4 mozyFilter; C:\Windows\System32\DRIVERS\mozy.sys [67808 2014-08-19] (Mozy, Inc.)
R3 NAVENG; C:\Program Files (x86)\Norton Internet Security\NortonData\21.2.0.38\Definitions\VirusDefs\20150203.001\ENG64.SYS [129752 2015-01-20] (Symantec Corporation)
R3 NAVEX15; C:\Program Files (x86)\Norton Internet Security\NortonData\21.2.0.38\Definitions\VirusDefs\20150203.001\EX64.SYS [2137304 2015-01-20] (Symantec Corporation)
R0 PxHlpa64; C:\Windows\System32\drivers\PxHlpa64.sys [56336 2013-07-19] (Corel Corporation)
R3 SensorsAlsDriver; C:\Windows\system32\DRIVERS\WUDFRd.sys [227840 2014-05-30] (Microsoft Corporation)
R3 SensorsHIDClassDriver; C:\Windows\system32\DRIVERS\WUDFRd.sys [227840 2014-05-30] (Microsoft Corporation)
R3 SensorsServiceDriver; C:\Windows\system32\DRIVERS\WUDFRd.sys [227840 2014-05-30] (Microsoft Corporation)
R3 SRTSP; C:\Windows\System32\Drivers\NISx64\1506000.020\SRTSP64.SYS [876248 2014-08-25] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\NISx64\1506000.020\SRTSPX64.SYS [37592 2014-08-25] (Symantec Corporation)
R3 ST_Accel; C:\Windows\system32\DRIVERS\ST_Accel.sys [71832 2012-07-13] (STMicroelectronics)
R0 SymDS; C:\Windows\System32\drivers\NISx64\1506000.020\SYMDS64.SYS [493656 2013-10-29] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\NISx64\1506000.020\SYMEFA64.SYS [1148120 2014-03-03] (Symantec Corporation)
S0 SymELAM; C:\Windows\System32\drivers\NISx64\1506000.020\SymELAM.sys [23568 2013-10-29] (Symantec Corporation)
R3 SymEvent; C:\WINDOWS\system32\Drivers\SYMEVENT64x86.SYS [177752 2014-10-23] (Symantec Corporation)
R1 SymIRON; C:\Windows\system32\drivers\NISx64\1506000.020\Ironx64.SYS [266968 2014-08-06] (Symantec Corporation)
R1 SymNetS; C:\Windows\System32\Drivers\NISx64\1506000.020\SYMNETS.SYS [593112 2014-02-17] (Symantec Corporation)
S3 WdNisDrv; C:\Windows\System32\Drivers\WdNisDrv.sys [114496 2014-09-21] (Microsoft Corporation)

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)

==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2015-02-03 20:56 - 2015-02-03 20:56 - 00028701 _____ () C:\Users\Jonathan\Desktop\FRST.txt
2015-02-03 19:00 - 2015-02-03 20:49 - 00061922 _____ () C:\WINDOWS\SysWOW64\AppLog.log
2015-02-03 08:26 - 2015-02-03 08:26 - 00000410 _____ () C:\WINDOWS\Tasks\ReclaimerUpdateXML_Jonathan.job
2015-02-02 21:05 - 2015-02-02 21:05 - 00000097 _____ () C:\Users\Jonathan\Desktop\FRST_bad.txt
2015-02-02 21:04 - 2015-02-02 21:05 - 00038979 _____ () C:\Users\Jonathan\Desktop\Addition.txt
2015-02-02 21:04 - 2015-02-02 21:04 - 00041779 _____ () C:\Users\Jonathan\Desktop\FRSTJB_pass1.txt
2015-02-02 21:03 - 2015-02-02 21:03 - 02131456 _____ (Farbar) C:\Users\Jonathan\Desktop\FRST64.exe
2015-02-02 21:02 - 2015-02-02 21:02 - 00001871 _____ () C:\Users\Jonathan\Desktop\ESETSCAN_TwoDogs1.txt
2015-02-02 07:24 - 2015-02-02 07:24 - 00000414 _____ () C:\WINDOWS\Tasks\ReclaimerUpdateFiles_Jonathan.job
2015-02-01 21:20 - 2015-02-01 21:20 - 00000000 ____D () C:\Program Files (x86)\ESET
2015-02-01 07:38 - 2015-02-01 07:38 - 02347384 _____ (ESET) C:\Users\Jonathan\Desktop\esetsmartinstaller_enu.exe
2015-02-01 07:25 - 2015-02-01 07:25 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\MozyHome
2015-02-01 07:13 - 2015-02-01 07:13 - 00006900 _____ () C:\WINDOWS\mozy.blk
2015-02-01 07:13 - 2015-02-01 07:13 - 00003806 _____ () C:\WINDOWS\mozy.flt
2015-02-01 06:47 - 2015-02-01 06:49 - 00129752 _____ (Malwarebytes Corporation) C:\WINDOWS\system32\Drivers\MBAMSwissArmy.sys
2015-02-01 06:47 - 2015-02-01 06:47 - 00001132 _____ () C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2015-02-01 06:47 - 2015-02-01 06:47 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
2015-02-01 06:47 - 2015-02-01 06:47 - 00000000 ____D () C:\ProgramData\Malwarebytes
2015-02-01 06:47 - 2015-02-01 06:47 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes Anti-Malware
2015-02-01 06:47 - 2014-11-21 06:14 - 00093400 _____ (Malwarebytes Corporation) C:\WINDOWS\system32\Drivers\mbamchameleon.sys
2015-02-01 06:47 - 2014-11-21 06:14 - 00064216 _____ (Malwarebytes Corporation) C:\WINDOWS\system32\Drivers\mwac.sys
2015-02-01 06:47 - 2014-11-21 06:14 - 00025816 _____ (Malwarebytes Corporation) C:\WINDOWS\system32\Drivers\mbam.sys
2015-02-01 06:43 - 2015-02-01 06:43 - 20447072 _____ (Malwarebytes Corporation ) C:\Users\Jonathan\Desktop\malwarebytes_antimalw-setup-2.0.4.1028.exe
2015-01-31 15:22 - 2015-01-31 15:24 - 00000000 ____D () C:\Users\Jonathan\AppData\Roaming\PCDr
2015-01-31 15:21 - 2015-01-31 15:21 - 00000000 ____D () C:\ProgramData\PCDr
2015-01-31 09:39 - 2015-01-31 09:27 - 00001702 _____ () C:\Users\Jonathan\Desktop\AdwCleaner[S0].txt
2015-01-31 09:20 - 2015-01-31 09:36 - 00000000 ____D () C:\AdwCleaner
2015-01-31 09:20 - 2015-01-31 09:20 - 02194432 _____ () C:\Users\Jonathan\Desktop\AdwCleaner.exe
2015-01-31 09:14 - 2015-01-31 09:15 - 00001065 _____ () C:\Users\Jonathan\Desktop\JRT.txt
2015-01-31 09:03 - 2015-01-31 09:03 - 00000000 ____D () C:\WINDOWS\ERUNT
2015-01-31 08:28 - 2015-01-31 08:28 - 01707939 _____ (Thisisu) C:\Users\Jonathan\Desktop\JRT.exe
2015-01-31 08:23 - 2015-02-03 08:26 - 00003000 _____ () C:\WINDOWS\System32\Tasks\ReclaimerUpdateXML_Jonathan
2015-01-31 08:23 - 2015-02-03 06:22 - 00000420 _____ () C:\WINDOWS\Tasks\RNUpgradeHelperLogonPrompt_Jonathan.job
2015-01-31 08:23 - 2015-02-02 07:24 - 00003004 _____ () C:\WINDOWS\System32\Tasks\ReclaimerUpdateFiles_Jonathan
2015-01-31 08:23 - 2015-01-31 08:23 - 00003638 _____ () C:\WINDOWS\System32\Tasks\RNUpgradeHelperResumePrompt_Jonathan
2015-01-31 08:23 - 2015-01-31 08:23 - 00002708 _____ () C:\WINDOWS\System32\Tasks\RNUpgradeHelperLogonPrompt_Jonathan
2015-01-31 08:08 - 2015-02-02 21:03 - 00000000 ____D () C:\Users\Jonathan\Desktop\FRST-OlderVersion
2015-01-30 10:44 - 2015-01-30 11:06 - 00033511 _____ () C:\Users\Jonathan\Desktop\Addition_jb1st.txt
2015-01-30 10:42 - 2015-02-03 20:56 - 00000000 ____D () C:\FRST
2015-01-30 10:40 - 2015-01-30 10:40 - 00003484 _____ () C:\Users\Jonathan\Desktop\aswMBR_TwoDogs@.txt
2015-01-30 10:40 - 2015-01-30 10:40 - 00000512 _____ () C:\Users\Jonathan\Desktop\MBR.dat
2015-01-30 10:37 - 2015-01-30 10:37 - 05198336 _____ (AVAST Software) C:\Users\Jonathan\Desktop\aswMBR.exe
2015-01-28 23:41 - 2015-01-24 12:20 - 00714720 _____ (Adobe Systems Incorporated) C:\WINDOWS\SysWOW64\FlashPlayerApp.exe
2015-01-28 23:41 - 2015-01-24 12:20 - 00106976 _____ (Adobe Systems Incorporated) C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl
2015-01-28 06:44 - 2015-01-28 06:44 - 00000000 ____D () C:\NPE
2015-01-28 06:41 - 2015-01-28 06:41 - 00000000 ____D () C:\ProgramData\SMR430
2015-01-28 06:34 - 2015-01-28 06:49 - 00000000 ____D () C:\Users\Jonathan\AppData\Local\NPE
2015-01-14 06:03 - 2014-12-18 22:26 - 00140800 _____ (Microsoft Corporation) C:\WINDOWS\system32\Drivers\mrxdav.sys
2015-01-14 06:03 - 2014-12-11 18:04 - 00087040 _____ (Microsoft Corporation) C:\WINDOWS\system32\TSWbPrxy.exe
2015-01-14 06:03 - 2014-12-11 16:51 - 00075776 _____ (Microsoft Corporation) C:\WINDOWS\system32\Drivers\ahcache.sys
2015-01-14 06:03 - 2014-12-08 17:50 - 00225280 _____ (Microsoft Corporation) C:\WINDOWS\system32\profsvc.dll
2015-01-14 06:03 - 2014-12-08 11:42 - 00535640 _____ (Microsoft Corporation) C:\WINDOWS\system32\wer.dll
2015-01-14 06:03 - 2014-12-08 11:42 - 00531616 _____ (Microsoft Corporation) C:\WINDOWS\system32\ci.dll
2015-01-14 06:03 - 2014-12-08 11:42 - 00448792 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\wer.dll
2015-01-14 06:03 - 2014-12-08 11:42 - 00413248 _____ (Microsoft Corporation) C:\WINDOWS\system32\Faultrep.dll
2015-01-14 06:03 - 2014-12-08 11:42 - 00372408 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\Faultrep.dll
2015-01-14 06:03 - 2014-12-08 11:42 - 00108944 _____ (Microsoft Corporation) C:\WINDOWS\system32\EncDump.dll
2015-01-14 06:03 - 2014-12-08 11:42 - 00038264 _____ (Microsoft Corporation) C:\WINDOWS\system32\WerFaultSecure.exe
2015-01-14 06:03 - 2014-12-08 11:42 - 00033584 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\WerFaultSecure.exe
2015-01-14 06:03 - 2014-12-05 19:17 - 00360448 _____ (Microsoft Corporation) C:\WINDOWS\system32\ncsi.dll
2015-01-14 06:03 - 2014-12-05 17:41 - 00391680 _____ (Microsoft Corporation) C:\WINDOWS\system32\nlasvc.dll
2015-01-14 06:03 - 2014-12-05 17:35 - 00229888 _____ (Microsoft Corporation) C:\WINDOWS\system32\AudioEndpointBuilder.dll
2015-01-14 06:03 - 2014-10-28 20:00 - 00465320 _____ (Microsoft Corporation) C:\WINDOWS\system32\WerFault.exe
2015-01-14 06:03 - 2014-10-28 20:00 - 00139984 _____ (Microsoft Corporation) C:\WINDOWS\system32\wermgr.exe
2015-01-14 06:03 - 2014-10-28 19:52 - 00500016 _____ (Microsoft Corporation) C:\WINDOWS\system32\AudioSes.dll
2015-01-14 06:03 - 2014-10-28 19:52 - 00482872 _____ (Microsoft Corporation) C:\WINDOWS\system32\AudioEng.dll
2015-01-14 06:03 - 2014-10-28 19:52 - 00394120 _____ (Microsoft Corporation) C:\WINDOWS\system32\AUDIOKSE.dll
2015-01-14 06:03 - 2014-10-28 19:52 - 00272248 _____ (Microsoft Corporation) C:\WINDOWS\system32\audiodg.exe
2015-01-14 06:03 - 2014-10-28 19:12 - 00413136 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\WerFault.exe
2015-01-14 06:03 - 2014-10-28 19:12 - 00136296 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\wermgr.exe
2015-01-14 06:03 - 2014-10-28 19:07 - 00424544 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\AudioEng.dll
2015-01-14 06:03 - 2014-10-28 19:07 - 00370424 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\AudioSes.dll
2015-01-14 06:03 - 2014-10-28 19:07 - 00344536 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\AUDIOKSE.dll
2015-01-14 06:03 - 2014-10-28 18:44 - 00037888 _____ (Microsoft Corporation) C:\WINDOWS\system32\werdiagcontroller.dll
2015-01-14 06:03 - 2014-10-28 17:59 - 00033280 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\werdiagcontroller.dll
2015-01-14 06:03 - 2014-10-28 17:24 - 00086016 _____ (Microsoft Corporation) C:\WINDOWS\system32\nlaapi.dll
2015-01-14 06:03 - 2014-10-28 17:02 - 00911360 _____ (Microsoft Corporation) C:\WINDOWS\system32\audiosrv.dll
2015-01-14 06:03 - 2014-10-28 17:01 - 00065536 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\nlaapi.dll

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2015-02-03 20:49 - 2014-10-25 11:04 - 00000318 _____ () C:\WINDOWS\Tasks\NUSchedule.job
2015-02-03 20:49 - 2014-05-06 13:53 - 00000000 ____D () C:\ProgramData\Temp
2015-02-03 20:00 - 2013-08-22 07:36 - 00000000 ____D () C:\WINDOWS\system32\sru
2015-02-03 19:21 - 2014-10-21 07:20 - 01981773 _____ () C:\WINDOWS\WindowsUpdate.log
2015-02-03 18:55 - 2014-10-23 12:00 - 00003966 _____ () C:\WINDOWS\System32\Tasks\User_Feed_Synchronization-{D662A0FE-305B-4A66-B03A-CCC300B033D8}
2015-02-03 16:54 - 2014-09-27 06:37 - 00003596 _____ () C:\WINDOWS\System32\Tasks\Optimize Start Menu Cache Files-S-1-5-21-923449602-1214840090-1737263803-1002
2015-02-03 16:49 - 2014-10-19 11:00 - 00002205 _____ () C:\Users\Public\Desktop\Google Chrome.lnk
2015-02-03 08:45 - 2014-10-25 09:15 - 00005014 _____ () C:\WINDOWS\System32\Tasks\Microsoft Office 15 Sync Maintenance for WINDOWS-U5Q96HO-Jonathan WINDOWS-U5Q96HO
2015-02-03 06:22 - 2014-10-23 11:48 - 00000000 ____D () C:\Users\Jonathan\OneDrive
2015-02-03 06:21 - 2014-10-25 11:04 - 00000326 _____ () C:\WINDOWS\Tasks\NUAutoUpdate.job
2015-02-03 06:21 - 2014-10-20 17:49 - 00000000 ____D () C:\Users\Jonathan\AppData\Roaming\Skype
2015-02-03 06:21 - 2014-05-06 14:04 - 00000000 ____D () C:\Program Files (x86)\Dell Backup and Recovery
2015-02-02 22:13 - 2014-10-26 07:44 - 00000000 ____D () C:\Users\Jonathan\Documents\Outlook Files
2015-02-02 22:13 - 2014-10-23 12:11 - 00000000 ____D () C:\Users\Jonathan\Outlook
2015-02-02 22:13 - 2014-10-20 17:51 - 00000000 ____D () C:\Users\Jonathan\AppData\Roaming\ClassicShell
2015-02-02 22:02 - 2014-09-27 06:29 - 00000000 ____D () C:\Users\Jonathan\AppData\Local\Packages
2015-02-02 19:00 - 2014-11-16 07:45 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Media Player - Codec Pack
2015-02-02 13:44 - 2014-09-27 15:58 - 00000000 ____D () C:\Program Files (x86)\Dell Digital Delivery
2015-02-02 13:44 - 2014-09-27 15:57 - 00000000 ____D () C:\Program Files (x86)\Dell Update
2015-02-01 07:25 - 2014-10-19 11:03 - 00000000 ____D () C:\Program Files\MozyHome
2015-01-31 09:29 - 2014-09-23 23:03 - 00016700 _____ () C:\WINDOWS\PFRO.log
2015-01-31 09:29 - 2013-08-22 06:46 - 00291351 _____ () C:\WINDOWS\setupact.log
2015-01-31 09:29 - 2013-08-22 06:45 - 00000006 ____H () C:\WINDOWS\Tasks\SA.DAT
2015-01-31 09:28 - 2013-08-22 05:25 - 00262144 ___SH () C:\WINDOWS\system32\config\BBI
2015-01-30 21:42 - 2014-10-23 13:48 - 00000000 ____D () C:\Program Files (x86)\Fitbit Connect
2015-01-30 21:19 - 2014-10-25 07:43 - 00000000 ____D () C:\Users\Jonathan\AppData\Local\CrashDumps
2015-01-30 11:31 - 2014-10-23 12:10 - 00032153 _____ () C:\Users\Jonathan\Documents\infotoolsforjb.xlsx
2015-01-28 23:41 - 2012-07-25 23:59 - 00000000 ____D () C:\WINDOWS\CbsTemp
2015-01-28 21:19 - 2014-10-23 13:53 - 00000000 ____D () C:\Program Files (x86)\Spybot - Search & Destroy 2
2015-01-28 06:38 - 2014-10-23 12:11 - 00000000 ____D () C:\Users\Jonathan\Documents\Symantec
2015-01-28 06:34 - 2014-10-23 13:26 - 00000000 ____D () C:\ProgramData\Norton
2015-01-28 06:31 - 2013-08-22 05:25 - 00262144 ___SH () C:\WINDOWS\system32\config\ELAM
2015-01-24 11:32 - 2013-08-22 07:36 - 00000000 ____D () C:\WINDOWS\AppReadiness
2015-01-19 14:30 - 2015-01-02 10:20 - 00000000 ____D () C:\Users\Jonathan\AppData\Local\Akamai
2015-01-16 03:56 - 2014-09-27 07:39 - 00000000 ____D () C:\WINDOWS\system32\MRT
2015-01-16 03:51 - 2014-09-27 07:39 - 113365784 _____ (Microsoft Corporation) C:\WINDOWS\system32\MRT.exe

==================== Files in the root of some directories =======

2014-09-27 15:41 - 2014-09-27 15:41 - 0000000 _____ () C:\Users\Jonathan\AppData\Local\BluetoothPresent.flag
2014-09-27 15:41 - 2014-09-27 15:41 - 0000000 _____ () C:\Users\Jonathan\AppData\Local\Driver_Jupiter_01Present.flag
2014-05-06 14:01 - 2014-05-06 14:02 - 0000119 _____ () C:\ProgramData\{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}.log
2014-05-06 13:55 - 2014-05-06 13:56 - 0000106 _____ () C:\ProgramData\{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}.log
2014-05-06 13:56 - 2014-05-06 13:58 - 0000111 _____ () C:\ProgramData\{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}.log
2014-05-06 13:54 - 2014-05-06 13:55 - 0000107 _____ () C:\ProgramData\{C59C179C-668D-49A9-B6EA-0121CCFC1243}.log
2014-05-06 13:58 - 2014-05-06 14:01 - 0000108 _____ () C:\ProgramData\{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}.log

==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2015-01-31 11:17

==================== End Of Log ============================

<> Addition.txt

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 01-02-2015
Ran by [removed] at 2015-02-03 20:56:45
Running from C:\Users\[removed]\Desktop
Boot Mode: Normal
==========================================================

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

==================== Installed Programs ======================

(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

==================== Custom CLSID (selected items): ==========================

(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)

==================== Restore Points =========================

23-01-2015 14:56:23 Windows Update
28-01-2015 23:39:58 Windows Update
31-01-2015 08:37:27 Pre JWT Run

==================== Hosts content: ==========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2013-08-22 05:25 - 2013-08-22 05:25 - 00000824 ____N C:\WINDOWS\system32\Drivers\etc\hosts

==================== Scheduled Tasks (whitelisted) =============

(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

Task: {0DCE872F-A97F-4029-B628-A602BB61A5BF} - System32\Tasks\Norton Internet Security\Norton Error Analyzer => C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\SymErr.exe [2014-01-30] (Symantec Corporation)
Task: {232B9FA7-6753-4021-B0BA-4565BADCB698} - System32\Tasks\Microsoft Office 15 Sync Maintenance for WINDOWS-U5Q96HO-Jonathan WINDOWS-U5Q96HO => C:\Program Files\Microsoft Office 15\Root\Office15\MsoSync.exe [2014-11-04] (Microsoft Corporation)
Task: {28058127-9D3C-409D-963B-077D21017507} - System32\Tasks\ReclaimerUpdateFiles_Jonathan => C:\Users\Jonathan\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\11.04\agent\rnupgagent.exe [2015-01-30] (RealNetworks, Inc.)
Task: {2901DCC9-2B45-4226-8712-02237F490C6A} - System32\Tasks\RealDownloaderRealUpgradeLogonTaskS-1-5-21-923449602-1214840090-1737263803-1002 => C:\Program Files (x86)\RealNetworks\RealDownloader\RealUpgrade.exe [2014-10-26] (RealNetworks, Inc.)
Task: {34AFFDC7-BA40-49C8-98C7-33BC8E828AB5} - System32\Tasks\RNUpgradeHelperResumePrompt_Jonathan => C:\Users\Jonathan\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\11.04\agent\rnupgagent.exe [2015-01-30] (RealNetworks, Inc.)
Task: {361AD1ED-0FC8-4A7C-BBD4-3045035C467B} - System32\Tasks\RealDownloaderDownloaderScheduledTaskS-1-5-21-923449602-1214840090-1737263803-1002 => C:\Program Files (x86)\RealNetworks\RealDownloader\recordingmanager.exe [2014-10-26] (RealNetworks, Inc.)
Task: {50D965F4-D67E-497D-866C-225BCF7B6196} - System32\Tasks\RNUpgradeHelperLogonPrompt_Jonathan => C:\Users\Jonathan\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\11.04\agent\rnupgagent.exe [2015-01-30] (RealNetworks, Inc.)
Task: {5775BBC5-4C7D-4655-8725-4D8C65067277} - System32\Tasks\Microsoft\Windows\RemovalTools\MRT_HB => C:\WINDOWS\system32\MRT.exe [2015-01-16] (Microsoft Corporation)
Task: {5D0B185B-F702-470E-9103-11CC38A3028B} - System32\Tasks\NUSchedule => C:\Program Files (x86)\Symantec\Norton Utilities 16\nu.exe [2014-12-04] (Symantec)
Task: {6BA1888F-A989-4F81-9D6E-ACB033A97E56} - System32\Tasks\Norton WSC Integration => C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\WSCStub.exe [2014-09-20] (Symantec Corporation)
Task: {6DE724CB-9B49-430A-BE27-CEAAC8F830AF} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-10-19] (Google Inc.)
Task: {6F9B0DA5-B36D-4ADB-A192-2424A4847032} - System32\Tasks\{1FFA98C8-84F3-41AD-B56B-2268FA18EDA7} => pcalua.exe -a E:\LRSetup.exe -d E:\
Task: {751D6275-B0E1-4796-9651-4AE6AE9F56E8} - System32\Tasks\ReclaimerUpdateXML_Jonathan => C:\Users\Jonathan\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\11.04\agent\rnupgagent.exe [2015-01-30] (RealNetworks, Inc.)
Task: {77A99E7A-312B-4B6C-9E1F-8D0FCAF08957} - System32\Tasks\RealDownloader Update Check => C:\Program Files (x86)\RealNetworks\RealDownloader\downloader2.exe [2014-10-29] ()
Task: {7BD6687D-97F3-4379-AC69-1D9FFD1B5347} - System32\Tasks\Microsoft\Office\Office Automatic Updates => C:\Program Files\Microsoft Office 15\ClientX64\OfficeC2RClient.exe [2014-11-04] (Microsoft Corporation)
Task: {843B5C40-CB12-48C8-B08D-DB2D2EB148F6} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-10-19] (Google Inc.)
Task: {902DB871-1F64-458C-A1BE-3F5E316D0187} - System32\Tasks\NUAutoUpdate => C:\Program Files (x86)\Symantec\Norton Utilities 16\SULauncher.exe [2014-12-04] (Symantec)
Task: {9CFCAD5F-1449-4DAA-8091-DA163C60BB33} - System32\Tasks\{8278A2A8-15B7-48D0-AF93-E0C577A2476D} => pcalua.exe -a E:\LPSetup.exe -d E:\
Task: {9FE523F3-0A4C-468E-A8D3-563A9D9B6884} - System32\Tasks\PCDoctorBackgroundMonitorTask => C:\Program Files\My Dell\uaclauncher.exe [2014-01-10] (PC-Doctor, Inc.)
Task: {BA5E8BCA-EB48-4422-9CB6-FAEDED8ADAA7} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)
Task: {C572739A-B028-415F-B5AB-FBB57D376567} - System32\Tasks\Safer-Networking\Spybot - Search and Destroy\Refresh immunization => C:\Program Files (x86)\Spybot - Search & Destroy 2\SDImmunize.exe
Task: {CD0514F1-AF82-47AA-A21D-D8ABD7797BFA} - System32\Tasks\Safer-Networking\Spybot - Search and Destroy\Check for updates => C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdate.exe
Task: {E0F85C3A-C5C2-4090-974D-5296740A1B3C} - System32\Tasks\Microsoft OneDrive Auto Update Task-S-1-5-21-923449602-1214840090-1737263803-1002 => %localappdata%\Microsoft\SkyDrive\SkyDrive.exe
Task: {E7293639-21A1-4F0F-ADB8-0F3D255C3317} - System32\Tasks\SystemToolsDailyTest => uaclauncher.exe
Task: {EECB087C-AF51-4F2D-8780-95560A917078} - System32\Tasks\Safer-Networking\Spybot - Search and Destroy\Scan the system => C:\Program Files (x86)\Spybot - Search & Destroy 2\SDScan.exe
Task: {F5924EF0-6C95-42EC-8A78-B3E50E51A45F} - System32\Tasks\RealDownloaderRealUpgradeScheduledTaskS-1-5-21-923449602-1214840090-1737263803-1002 => C:\Program Files (x86)\RealNetworks\RealDownloader\RealUpgrade.exe [2014-10-26] (RealNetworks, Inc.)
Task: {F8B1E045-B5B2-4A7F-96DB-ED4FB11C3F27} - System32\Tasks\PCDEventLauncherTask => C:\Program Files\My Dell\sessionchecker.exe [2014-01-10] (PC-Doctor, Inc.)
Task: {F9F8C67A-34CA-4CC7-8FE6-207248BC57B8} - System32\Tasks\Norton Internet Security\Norton Error Processor => C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\SymErr.exe [2014-01-30] (Symantec Corporation)
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\WINDOWS\Tasks\NUAutoUpdate.job => C:\Program Files (x86)\Symantec\Norton Utilities 16\SULauncher.exe
Task: C:\WINDOWS\Tasks\NUSchedule.job => C:\Program Files (x86)\Symantec\Norton Utilities 16\nu.exe
Task: C:\WINDOWS\Tasks\ReclaimerUpdateFiles_Jonathan.job => C:\Users\Jonathan\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\11.04\agent\rnupgagent.exe
Task: C:\WINDOWS\Tasks\ReclaimerUpdateXML_Jonathan.job => C:\Users\Jonathan\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\11.04\agent\rnupgagent.exe
Task: C:\WINDOWS\Tasks\RNUpgradeHelperLogonPrompt_Jonathan.job => C:\Users\Jonathan\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\11.04\agent\rnupgagent.exe

==================== Loaded Modules (whitelisted) =============

2014-10-19 11:01 - 2013-10-23 13:24 - 00087600 _____ () C:\WINDOWS\System32\cpwmon64.dll
2014-12-23 06:19 - 2014-05-20 08:19 - 00105640 _____ () C:\Program Files\Microsoft Office 15\ClientX64\ApiClient.dll
2014-10-26 22:59 - 2014-10-26 22:59 - 00039568 _____ () C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
2014-10-30 05:41 - 2014-10-30 05:41 - 00031856 _____ () C:\Program Files (x86)\Real\UpdateService\RealPlayerUpdateSvc.exe
2014-05-06 13:58 - 2012-04-24 15:43 - 00254512 ____N () C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
2013-04-10 07:18 - 2013-04-10 07:18 - 00017408 _____ () C:\Program Files (x86)\Dell_DTM_WPF\DTM_Service\WindowsService_DTM.exe
2013-03-13 08:09 - 2013-03-13 08:09 - 00027648 _____ () C:\Program Files (x86)\Dell_SWEQ\SWEQ_Service\WindowsService_Inclinometer.exe
2014-11-22 06:17 - 2014-09-23 05:36 - 08897696 _____ () C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\1033\GrooveIntlResource.dll
2014-01-23 22:35 - 2013-12-18 10:41 - 00094208 _____ () C:\Windows\System32\IccLibDll_x64.dll
2014-05-06 14:20 - 2012-11-15 12:35 - 00411648 _____ () C:\Program Files (x86)\Dell\Dell Wireless Keyboard Software\CDCtr.exe
2014-10-29 19:06 - 2014-10-29 19:06 - 00560192 _____ () C:\Program Files (x86)\RealNetworks\RealDownloader\downloader2.exe
2014-10-11 12:06 - 2014-10-11 12:06 - 00073544 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
2014-10-11 12:05 - 2014-10-11 12:05 - 01044776 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
2014-11-23 06:22 - 2014-11-23 06:22 - 00865880 _____ () c:\program files (x86)\real\realplayer\RPDS\Plugins\cldplin.dll
2014-10-30 05:41 - 2014-10-30 05:41 - 00035976 _____ () C:\Program Files (x86)\Real\UpdateService\DL2UpdatePlugin.dll
2014-10-30 05:41 - 2014-10-30 05:41 - 00039560 _____ () C:\Program Files (x86)\Real\UpdateService\RealDownloaderUpdatePlugin.dll
2014-10-30 05:41 - 2014-10-30 05:41 - 00032888 _____ () C:\Program Files (x86)\Real\UpdateService\RPDSUpdatePlugin.dll
2014-09-26 14:13 - 2014-09-26 14:13 - 00034456 _____ () C:\Program Files (x86)\Real\UpdateService\VideoDLUpdatePlugin.dll
2014-10-23 13:53 - 2014-05-13 11:04 - 00109400 _____ () C:\Program Files (x86)\Spybot - Search & Destroy 2\snlThirdParty150.bpl
2014-10-23 13:53 - 2014-05-13 11:04 - 00167768 _____ () C:\Program Files (x86)\Spybot - Search & Destroy 2\snlFileFormats150.bpl
2014-10-23 13:53 - 2014-05-13 11:04 - 00416600 _____ () C:\Program Files (x86)\Spybot - Search & Destroy 2\DEC150.bpl
2014-10-23 13:53 - 2012-08-23 09:38 - 00574840 _____ () C:\Program Files (x86)\Spybot - Search & Destroy 2\sqlite3.dll
2014-10-23 13:53 - 2012-04-03 16:06 - 00565640 _____ () C:\Program Files (x86)\Spybot - Search & Destroy 2\av\BDSmartDB.dll
2013-08-07 11:27 - 2013-08-07 11:27 - 00110088 _____ () C:\Program Files (x86)\Dell Digital Delivery\ServiceTagPlusPlus.dll
2015-01-15 20:07 - 2015-01-15 20:07 - 01282048 _____ () C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\Windows.Devices\bf5509cf3a0d2e3afbd0c33e9153ecbd\Windows.Devices.ni.dll
2014-05-06 14:22 - 2013-01-13 20:55 - 01200088 _____ () C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\ACE.dll
2014-05-06 14:05 - 2012-08-09 10:51 - 02003304 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\STRestoreAPI.dll
2014-05-06 14:05 - 2012-08-06 07:59 - 01153384 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\libxml2.dll
2014-05-06 14:05 - 2012-08-06 07:59 - 00117608 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\zlib1.dll
2014-05-06 13:55 - 2012-06-07 19:34 - 00627216 _____ () C:\Program Files (x86)\CyberLink\Power2Go8\CLMediaLibrary.dll
2012-06-08 08:34 - 2012-06-08 08:34 - 00016400 _____ () C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvcPS.dll
2014-11-22 06:16 - 2014-11-22 06:16 - 00316576 _____ () C:\Program Files\Microsoft Office 15\root\office15\AppVIsvStream32.dll
2014-05-06 14:20 - 2012-11-15 13:07 - 00061440 _____ () C:\Program Files (x86)\Dell\Dell Wireless Keyboard Software\CDCTR.DLL
2014-10-29 19:01 - 2014-10-29 19:01 - 01382048 _____ () C:\Program Files (x86)\RealNetworks\RealDownloader\cpprest100_1_2.dll
2014-11-22 06:16 - 2014-11-22 06:16 - 00316576 _____ () C:\Program Files\Microsoft Office 15\Root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE15\AppVIsvStream32.dll
2014-11-23 06:22 - 2014-11-23 06:22 - 00573528 _____ () c:\program files (x86)\real\realplayer\RPDS\Lib\r1api.dll

==================== Alternate Data Streams (whitelisted) =========

(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)

==================== Safe Mode (whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

==================== EXE Association (whitelisted) =============

(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)

==================== MSCONFIG/TASK MANAGER disabled items =========

(Currently there is no automatic fix for this section.)

========================= Accounts: ==========================

==================== Faulty Device Manager Devices =============

==================== Event log errors: =========================

Application errors:
==================
Error: (02/03/2015 08:36:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 41f0

Start Time: 01d04033653dcb96

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 58c35907-ac27-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 08:06:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 401c

Start Time: 01d0402f34586571

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 27e2a9c8-ac23-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 07:36:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2e20

Start Time: 01d0402b0376dc36

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: f6f8ff5e-ac1e-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 07:06:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1524

Start Time: 01d04026d29076a4

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: c60f59c7-ac1a-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 06:36:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1cac

Start Time: 01d04022a1aca160

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 953558c0-ac16-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 06:06:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2384

Start Time: 01d0401e70c5ac22

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 644832a6-ac12-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 05:36:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2d90

Start Time: 01d0401a3fe25edf

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 33660ef9-ac0e-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 05:06:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 680

Start Time: 01d040160eff8430

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 02861f9e-ac0a-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 04:36:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 3ad0

Start Time: 01d04011de196e18

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: d19bd24a-ac05-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 04:06:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20689 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1a68

Start Time: 01d0400dad355554

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: a0b75d8f-ac01-11e4-be8a-70188b82079a

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

System errors:
=============
Error: (02/02/2015 10:14:48 PM) (Source: Service Control Manager) (EventID: 7011) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.

Error: (02/02/2015 10:14:18 PM) (Source: Service Control Manager) (EventID: 7011) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WlanSvc service.

Error: (02/02/2015 09:40:42 AM) (Source: disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (01/31/2015 00:01:59 PM) (Source: disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Microsoft Office Sessions:
=========================
Error: (02/03/2015 08:36:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.2068941f001d04033653dcb964294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe58c35907-ac27-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 08:06:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.20689401c01d0402f345865714294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe27e2a9c8-ac23-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 07:36:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.206892e2001d0402b0376dc364294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exef6f8ff5e-ac1e-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 07:06:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.20689152401d04026d29076a44294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exec60f59c7-ac1a-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 06:36:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.206891cac01d04022a1aca1604294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe953558c0-ac16-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 06:06:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.20689238401d0401e70c5ac224294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe644832a6-ac12-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 05:36:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.206892d9001d0401a3fe25edf4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe33660ef9-ac0e-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 05:06:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.2068968001d040160eff84304294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exe02861f9e-ac0a-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 04:36:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.206893ad001d04011de196e184294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exed19bd24a-ac05-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (02/03/2015 04:06:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.206891a6801d0400dad3555544294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\LiveComm.exea0b75d8f-ac01-11e4-be8a-70188b82079amicrosoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

==================== Memory info ===========================

Processor: Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz
Percentage of memory in use: 33%
Total physical RAM: 8058.03 MB
Available physical RAM: 5357.64 MB
Total Pagefile: 9338.03 MB
Available Pagefile: 6436.81 MB
Total Virtual: 131072 MB
Available Virtual: 131071.84 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:455.51 GB) (Free:384.77 GB) NTFS
Drive d: (WINRETOOLS) (Fixed) (Total:2 GB) (Free:1.31 GB) NTFS
Drive f: (DATAPART1) (Fixed) (Total:29.82 GB) (Free:29.68 GB) NTFS
Drive y: (PBR Image) (Fixed) (Total:7.2 GB) (Free:0.72 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 465.8 GB) (Disk ID: AFB58D19)

Partition: GPT Partition Type.

========================================================
Disk: 1 (MBR Code: Windows 7 or 8) (Size: 29.8 GB) (Disk ID: 3DC8BE3A)
Partition 1: (Not Active) - (Size=29.8 GB) - (Type=07 NTFS)

==================== End Of Log ============================

LiquidTension

Post #8February 4, 2015, 7:46 PM UTC

Hi Jon,

Lets remove those items detected by ESET. They aren't malicious, but should be removed nevertheless.
There's also a stubborn entry in your Chrome browser - I suggest you reset for good measure.

Please let me know if you have any outstanding issues or concerns after completing the steps below.

STEP 1
[external image: xlK5Hdb.png] Farbar Recovery Scan Tool (FRST) Script

Press the Windows Key [external image: pdKOQKY.png] + r on your keyboard at the same time. Type Notepad and click OK.

Copy the entire contents of the codebox below and paste into the Notepad document.

start
CreateRestorePoint:
AlternateDataStreams: C:\ProgramData\Temp:792D4CF1
AlternateDataStreams: C:\Users\Jonathan\Documents\FEDEXCHGS_April12.jpeg:3or4kl4x13tuuug3Byamue2s4b
C:\Program Files\WinZip\Utils\WzSysScan
C:\Users\Jonathan\Downloads\cbsidlm-cbsi213-Media_Player_Codec_Pack-SEO-10749065.exe
C:\Users\Jonathan\Downloads\cbsidlm-tr1_5-Advanced_Scan_to_PDF_Free-75738710.exe 
C:\Users\Jonathan\Downloads\gadwinprintscreen-setup.exe
C:\Users\Jonathan\Downloads\media.player.codec.pack.v4.2.4.setup.exe
C:\Users\Jonathan\Downloads\winzip175 (1).exe 
C:\Users\Jonathan\Downloads\winzip175.exe 
C:\Users\Jonathan\Downloads\winzip_en_64.msi 
C:\Windows\Installer\3caba4.msi 
end

Click File, Save As and type fixlist.txt as the File Name.
Important: The file must be saved in the same location as FRST64.exe.

NOTICE: This script is intended for use on this particular machine. Do not use this script on any other machine; doing so may cause damage to your Operating System.

Right-Click FRST64.exe and select [external image: AVOiBNU.jpg] Run as administrator to run the programme.
Click Fix.
A log (Fixlog.txt) will open on your desktop. Copy the contents of the log and paste in your next reply.

STEP 2
[external image: b8zkrsY.png] Browser Reset

Instructions on how to backup your Favourites/Bookmarks and other data can be found below.

[external image: U5NwUGc.png] Chrome: Backup Chrome Bookmarks

Proceed with the reset once done.

[external image: U5NwUGc.png] Chrome: Chrome - Reset browser settings

TwoDogs@

Post #9February 5, 2015, 6:33 AM UTC

Hi Adam

I created new fixlist.txt file and then used the Fix feature in FARBAR application

Attached below is the content of the latest fixlog.txt file created

<<>Fixlog.txt

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 04-02-2015 01
Ran by [removed] at 2015-02-04 22:19:44 Run:3
Running from C:\Users\[removed]\Desktop
[removed] Boot Mode: Normal
==============================================

Content of fixlist:
*****************
start
CreateRestorePoint:
AlternateDataStreams: C:\ProgramData\Temp:792D4CF1
AlternateDataStreams: C:\Users\Jonathan\Documents\FEDEXCHGS_April12.jpeg:3or4kl4x13tuuug3Byamue2s4b
C:\Program Files\WinZip\Utils\WzSysScan
C:\Users\Jonathan\Downloads\cbsidlm-cbsi213-Media_Player_Codec_Pack-SEO-10749065.exe
C:\Users\Jonathan\Downloads\cbsidlm-tr1_5-Advanced_Scan_to_PDF_Free-75738710.exe
C:\Users\Jonathan\Downloads\gadwinprintscreen-setup.exe
C:\Users\Jonathan\Downloads\media.player.codec.pack.v4.2.4.setup.exe
C:\Users\Jonathan\Downloads\winzip175 (1).exe
C:\Users\Jonathan\Downloads\winzip175.exe
C:\Users\Jonathan\Downloads\winzip_en_64.msi
C:\Windows\Installer\3caba4.msi
end
*****************

Restore point was successfully created.
C:\ProgramData\Temp => ":792D4CF1" ADS removed successfully.
"C:\Users\Jonathan\Documents\FEDEXCHGS_April12.jpeg" => ":3or4kl4x13tuuug3Byamue2s4b" ADS not found.
C:\Program Files\WinZip\Utils\WzSysScan => Moved successfully.
C:\Users\Jonathan\Downloads\cbsidlm-cbsi213-Media_Player_Codec_Pack-SEO-10749065.exe => Moved successfully.
C:\Users\Jonathan\Downloads\cbsidlm-tr1_5-Advanced_Scan_to_PDF_Free-75738710.exe => Moved successfully.
C:\Users\Jonathan\Downloads\gadwinprintscreen-setup.exe => Moved successfully.
C:\Users\Jonathan\Downloads\media.player.codec.pack.v4.2.4.setup.exe => Moved successfully.
C:\Users\Jonathan\Downloads\winzip175 (1).exe => Moved successfully.
C:\Users\Jonathan\Downloads\winzip175.exe => Moved successfully.
C:\Users\Jonathan\Downloads\winzip_en_64.msi => Moved successfully.
C:\Windows\Installer\3caba4.msi => Moved successfully.

==== End of Fixlog 22:20:07 ====

Lastly I did do a reset of Google Chrome's setting using the advanced settings feature

As an aside I hardly use Chrome and had no bookmarks to backup there

Again thanks for your help - please advise on any next steps

Regards

Jon

LiquidTension

Post #10February 5, 2015, 8:26 PM UTC

Hi Jon,

Please let me know if you have any outstanding issues or concerns.

TwoDogs@

Post #11February 6, 2015, 6:25 AM UTC

Adam

I do not have any further outstanding issues or concerns at this time

I guess we are finished. Thanks again so much for the help over the past week! this forum is great.

Jon

LiquidTension

Post #12February 6, 2015, 8:01 PM UTC

Hi Jon,

I do not have any further outstanding issues or concerns at this time

Excellent.
Lets update your vulnerable software to reduce the risk of reinfection.

STEP 1
[external image: CXrghb6.png] Update Outdated Software
Outdated software contain security risks that must be patched. Please download and install the latest version of the programmes below.

[external image: xGIhUGR.png] Adobe Reader (uncheck the "Optional Offer")
[external image: Qlf57ne.png] Mozilla Firefox
[external image: u9DsAVv.png] Follow these instructions to check for and download the latest Windows Updates.

STEP 2
[external image: EtQetiM.png] Remove Outdated Software

Press the Windows Key [external image: pdKOQKY.png] + r on your keyboard at the same time. Type appwiz.cpl and click OK.
Search for the following programmes, right-click and click Uninstall one at a time.
Note: The programmes below may not be present. If this is the case, please skip to the next step.
- Adobe Reader XI (11.0.09)
Follow the prompts, and reboot if necessary.

STEP 3
[external image: oxliOQk.png] Security Check

Please download SecurityCheck and save the file to your Desktop.
Double-click SecurityCheck.exe and follow the onscreen instructions inside the black box.
A log (checkup.txt) will automatically open on your Desktop.
Copy the contents of the log and paste in your next reply.

======================================================

STEP 4
[external image: pfNZP4A.png] Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

checkup.txt
How is your computer performing? Are there any outstanding issues?

TwoDogs@

Post #13February 8, 2015, 7:46 PM UTC

Adam

Hello

I uninstalled Adobe Reader 11.09 and installed Adobe Reader 11.10

I uninstalled Mozilla Firefox 33.0 and installed Mozilla Firefox 35.0

Windows 8.1 updates are all current

I downloaded SecurityCheck and ran it

The following is the content of the thr checkup.txt file

<>Checkup.txt

Results of screen317's Security Check version 0.99.96
   x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Defender
Norton Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Spybot - Search & Destroy
Java 64-bit 8 Update 31
Adobe Reader XI
Mozilla Firefox (35.0.1)
Google Chrome (40.0.2214.111)
Google Chrome (40.0.2214.94)
````````Process Check: objlist.exe by Laurent````````
Spybot Teatimer.exe is disabled!
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````

I have not noted any unwanted behavior especially regarding Trojan.ransomlock.g

No outstanding issues

Please advise if there is any other guidance or if we are complete

Regards

Jon

LiquidTension

Post #14February 9, 2015, 5:09 PM UTC

Hi Jon,

I have not noted any unwanted behavior especially regarding Trojan.ransomlock.g
No outstanding issues

Excellent.
With this in mind -

All Clean!
Congratulations, your computer appears clean!
I no longer see signs of malware on your computer, and feel satisfied that our work here is done. The steps below will remove the tools we have used, and reset any settings changed. I have also provided a list of resources and tools that you may find useful.

My help will always be free. But if you are happy with the help provided, and would like to support my fight against malware and/or buy me a beer, please consider a donation. [external image: YSCcjW7.png]

[external image: AFZxnZc.jpg] DelFix

Please download DelFix and save the file to your Desktop.
Double-click DelFix.exe to run the programme.
Place a checkmark next to the following items:
- Activate UAC
- Remove disinfection tools
- Create registry backup
- Purge system restore
- Reset system settings
Click the Run button.

– This will remove the specialised tools we used to disinfect your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).

— Malwarebytes Anti-Malware will still be present on your computer. I recommend keeping this programme, updating and scanning with it once a week to maintain security on your computer. If you do not wish to keep this programme on your computer, you can uninstall it by pressing the Windows Key [external image: pdKOQKY.png] + r on your keyboard at the same time, typing appwiz.cpl, clicking OK and searching for Malwarebytes.

======================================================

I have compiled below a list of resources you may find useful. The articles document information on computer security, common infection vectors and how you can stay safe on the Internet.

Answers to common security questions - Best Practices by quietman7, MVP
How Malware Spreads - How did I get infected? by quietman7, MVP
Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP
How to Prevent Malware by miekiemoes, MVP
How to backup and restore your data using Cobian Backup by YourHighness
Slow Computer/browser? It May Not Be Malware by quietman7, MVP

The following programmes come highly recommended in the security community.

[external image: xKsUqI5A.png.pagespeed.ic.vn1Hlvqi8h.jpg] AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
[external image: E8I37RF.png]CryptoPrevent places policy restrictions on loading points for ransomware (eg. CryptoWall), helping prevent the execution of malware.
[external image: x7D2ig3K.png.pagespeed.ic.x4TC1AK8OX.jpg] Emsisoft Antimalware (free) acts as an additional on-demand scanner, and can be used in conjunction with your Anti-Virus.
[external image: EG85Vjt.png] Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
[external image: x6YRrgUC.png.pagespeed.ic.HjgFxjvw2Z.jpg] Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution.
[external image: xjv4nhMJ.png.pagespeed.ic.A5YbWn1eDO.png] NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology.
[external image: 3O8r9Uq.png] Sandboxie isolates programmes of your choice, preventing files from being written to your HDD unless approved by you.
[external image: DgW1XL2.png.pagespeed.ce.v1OlJl_ZAS.png] Secunia PSI will scan your computer for vulnerable software that is outdated, and automatically find the latest update for you.
[external image: xj1OLIec.png.pagespeed.ic.k6hhwopU0q.jpg] SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
[external image: xsHjS79L.png.pagespeed.ic.n4Sk8_GzZn.jpg] Unchecky automatically removes checkmarks for bunlded software in programme installers; helping you avoid adware and PUPs.
[external image: xJEP5iWI.png.pagespeed.ic.4tmM1lM7DQ.png] Web of Trust (WOT) is a browser add-on designed to alert you before interacting with a potentially malicious website.

Need a second opinion on a file or website? Scan the file/URL before clicking by using one of the following free online scanner services.

[external image: nWhGEI3.png] VirusTotal (File & URL)
[external image: MJUfyKX.png] Jotti's Malware Scan (File)
[external image: XeTvs74.png] Dr.Web Online Check (URL)
[external image: 5v676cC.png] Trend Micro Site Safety Center (URL)
[external image: 2tXp7dz.png] Norton Safe Web (URL)

– Please feel free to ask if you have any questions or concerns on computer security or the programmes above.

======================================================

Please confirm you have no outstanding issues, and are happy with the state of your computer. Once I have confirmation things are in order, we can wrap things up and I will close this thread.

Thank you for using WhatTheTech.

Safe Surfing.
Adam

TwoDogs@

Post #15February 12, 2015, 3:04 PM UTC

Hi Adam:

I did download DelFix.exe and ran

While the program did its job, about half way through its run I received the following message:

"Exception EA Access Violation in module ERUNT.EXE @ 0003A38

Accesss violation at address 00403A38 in module erunt.exe

Read of address 0076005D"

My only option in that dialog box was to click OK. The program completed its run

Below is the content of the delfix.txt file

<>Delfix.txt

# DelFix v10.8 - Logfile created 11/02/2015 at 22:03:21
# Updated 29/07/2014 by Xplode
# Username : Jonathan - WINDOWS-U5Q96HO
# Operating System : Windows 8.1 (64 bits)

~ Activating UAC … OK

~ Removing disinfection tools …

Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\Jonathan\Desktop\FRST-OlderVersion
Deleted : C:\Users\Jonathan\Desktop\Addition.txt
Deleted : C:\Users\Jonathan\Desktop\Addition_jb1st.txt
Deleted : C:\Users\Jonathan\Desktop\AdwCleaner.exe
Deleted : C:\Users\Jonathan\Desktop\AdwCleaner[S0].txt
Deleted : C:\Users\Jonathan\Desktop\aswMBR.exe
Deleted : C:\Users\Jonathan\Desktop\aswMBR_TwoDogs@.txt
Deleted : C:\Users\Jonathan\Desktop\esetsmartinstaller_enu.exe
Deleted : C:\Users\Jonathan\Desktop\Fixlog.txt
Deleted : C:\Users\Jonathan\Desktop\FRST.txt
Deleted : C:\Users\Jonathan\Desktop\FRST64.exe
Deleted : C:\Users\Jonathan\Desktop\FRSTJB_pass1.txt
Deleted : C:\Users\Jonathan\Desktop\FRST_bad.txt
Deleted : C:\Users\Jonathan\Desktop\JRT.exe
Deleted : C:\Users\Jonathan\Desktop\JRT.txt
Deleted : C:\Users\Jonathan\Desktop\MBR.dat
Deleted : C:\Users\Jonathan\Desktop\SecurityCheck.exe
Deleted : HKLM\SOFTWARE\AdwCleaner

~ Creating registry backup … OK

~ Cleaning system restore …

Deleted : RP #18 [Windows Update | 01/29/2015 07:39:58]
Deleted : RP #19 [Pre JWT Run | 01/31/2015 16:37:27]
Deleted : RP #21 [Restore Point Created by FRST | 02/05/2015 06:19:45]
Deleted : RP #22 [Removed Adobe Reader XI (11.0.09). | 02/08/2015 19:18:48]

New restore point created !

~ Resetting system settings … OK

########## - EOF - ##########

No Outstanding issues this a.m.. Hopefully this is the end of things. Please advise.

Jon

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