No applications running / 1.5 hrs to boot

Good morning Juliet,

 

Jeepers, you are up early.  I was, too.  But I didn't log in cause I didn't expect that you would be on that early. 

 

Re: "Looks good, remove quite a bit of stuff.  Hope your seeing improvements?"

 

   As I mentioned right at the 2nd post, right now is like light speed

Improvements:

• Booting went from 1.5 hrs, to 3 minutes
• C drive partition space went from less that 1G to 42G

 

Continued challenges:

1. This morning trying to run Windows Movie Maker hard crashed 6X (2X during rebbot ).  One of those crashes / reboot produced this when I attempted to run WMM: 📎WNN.PNG  
   This was corrected when the machine automatically ran CHKDISK.  The poor machine just doesn't like video
2. Continued mouse freeze-up (Driver probs?)
3. Attempting to System Restore to a previous time, does not work!  After attempting to restore & machine reboots, message reads something like this:  "Your machine was not able to be restored to XX/XX/XX date/time"

 

Re: "Download Malwarebytes' Anti-Malware to your desktop."

Oh No!  📎Malwarebytes.PNG     Looks like my machine recognizes previous use.  . . . .

 

Hold that.  I have just discovered that Malwarebyes has run.  I am currently performing the processes.  Will post results . . .

 

I have just discovered that Malwarebyes has run.  I am currently performing the processes.  Will post results .

After we see whats found we can try to troubleshoot the other issues.

Hello Juliet,

 

 

Re: "After we see whats found we can try to troubleshoot the other issues."

Thank you for seeing "Continued challenges:" section in my post previous to this one: Three items for question.

And Thank you for your assistance to this point!  

 

Just FYI: No Log file appeared.  Instead, here is the result 

📎MalwareBytes Copy.JPG

 

Further Challenges:  The "Microsoft Updates" run every time I shut down (16 of them).  Yet, they fail to be completed & run again (all 16 updates) on next shutdown, with EVERY shutdown. (Sort of like Groundhog day)

 

 

—————————————————————————————-———-———-———-———-

Malwarebytes Log

 

I can't see from the log but you allowed it to quarantine what it found?

Other then that, does the computer preform well?

What we can do now is run an online scan with Eset, for the time being it is our most trusted scanner.
Most reliable and thorough.
The settings I suggest will show us items located in quarantine folders so don't be alarmed with this, also, in case of a false positive I ask that you not allow it to delete what it does find.
This scanner can take quite a bit of time to run, depending of course how full your computer is.


Go here to run an online scannner from ESET. Windows Vista/Windows 7/Windows 8 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator

• Note:
  For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
• Turn off the real time scanner of any existing antivirus program while performing the online scan. Here's how.
• Click the blue Run ESET Online Scanner button
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the program to install the "OnlineScanner.cab" activex control by clicking the Install button
• Once the activex control is installed, on the next screen click on Enable detection of potentially unwanted applications
• Click on Advanced Settings
• Make sure that the option Remove found threats is unticked.
• Ensure these options are ticked
  • Scan archives
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
• Click Start
• Wait for the scan to finish
• When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file…"
• Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.
• Close the ESET online scan.

*************************************






Also please download Windows Repair (all in one) from here

[external image: step-4-tab.jpg]
Install the program then go to step 4 and create a new system restore point and new registry backup.

Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:
[external image: p22001645.gif]



NEXT
On the the Start Repairs tab => Click the Start
[external image: start-repairs-tab.jpg]


Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):
[external image: p22001647.gif]

Click on box next to the Restart System when Finished. Then click on Start.

Hello Juliet,

 

Each of those (ESET Online Scanner & tweaking.com) were a LONG processes.  wow   

 

Notes:

1. We can never escape the wrath of the hard crash.  [20? 30? I lost count]  It appears that this machine still has difficulty with running vids (youtube, WMM, etc)
2. Prior to running "tweaking.com", each hard crash was accompanied with yet another crash during reboot, EVERY time w/o fail!    Hopefully tweaking.com has eliminated that.  So far, with the one hard crash, no added crash during reboot.
3. Mouse freeze (freeze & go, freeze & go, dead - unplug mouse - Plug it back in) continues to be an issue
4. During ESET Scan, even though I had temporarily disabled AVG till restart, ESET continued to recognize AVG.
   📎ESET Scanner - AVG.JPG
   [Not sure if it simply "saw AVG" or actually operated on it)
5. AVG has problems now.  When I open AVG, it shows that I need to restart.
   📎AVG repeat.JPG
   
   Upon reboot, I continue to be presented with that.
   📎AVG Web not protected.JPG
   
   "Fix now" appears not to fix the problem
   i.e. AVG is NO LONGER protecting my machine 

Info Note:

• tweaking.com is now at V2.10.4 with more selections
  📎Tweaking - Windows File Repair.JPG

 

Addendum> 3 crashes since this post, all with no "crash on reboot"

 

—————————————————————————————-———-———-———-———-

ESET Scan.txt

 

I see you didn't allow it to remove
E:\My Documents\Downloads\mp3rocket (1).exe a variant of Win32/InstallCore.UR potentially unwanted application
E:\My Documents\Downloads\mp3rocket.exe a variant of Win32/InstallCore.WE potentially unwanted application
E:\My Documents\Downloads\Setup.exe a variant of Win32/InstallCore.UF potentially unwanted application
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If you decide these files need to go since they were found

delete files

• Copy all text in the code box (below)…to Notepad.
  

  @echo off
  del /f /s /q "E:\My Documents\Downloads\mp3rocket (1).exe" 
  del /f /s /q "E:\My Documents\Downloads\mp3rocket.exe" 
  del /f /s /q "E:\My Documents\Downloads\Setup.exe" 
  del %0

• Save the Notepad file on your desktop…as delfile.bat… save type as "All Files"
  It should look like this: 🖼Click to load external image (batfileicon.gif)<–XP[external image: vista_bat_icon.png]<–vista
• Double click on delfile.bat to execute it.
  A black CMD window will flash, then disappear…this is normal.
• The files and folders, if found…will have been deleted and the "delfile.bat" file will also be deleted.

~~~~~~~~~~~~~~~~~~~~~`
Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Anyways. I don't know why AVG is acting up like it is but a thought, uninstall reinstall or
You don't have to do this of course just a suggestion

• [external image: 8fj6i2U.png.pagespeed.ce.RUYs43FaJ5.png]avast! Free Anti-Virus (free)
• [external image: 8fj6i2U.png.pagespeed.ce.RUYs43FaJ5.png]Avira AntiVir Personal - Free Antivirus
• [external image: xUbJpW95.png.pagespeed.ic.Eg8QK7Uzqf.jpg] Microsoft Security Essentials (free)
• [external image: GzlsbnV.png.pagespeed.ce.SLxxSJVib_.png] ESET NOD32 Anti-Virus (paid)
• [external image: YARWD1t.png.pagespeed.ce.nvhmVeYDe3.png] Kaspersky Anti-Virus (paid)
• [external image: x7D2ig3K.png.pagespeed.ic.x4TC1AK8OX.jpg]Emsisoft Internet Security (paid)

~~~

Hello Juliet,

 

Re: "I see you didn't allow it to remove"  I found that the current version of ESET Online Scanner did not present as the instructions which were provided.  I never found that option (to remove) on ESET Online Scanner.  Believing that I had missed that option, I retreated to start over.  I found nothing new on the restart.  i.e. I had not missed that option

 

Re: "If you decide these files need to go since they were found"  Done

 

Crashes: As I look at these crash files, NONE of them are recent (i.e. the 20-30 crashes today & up to 10 daily previously).  To give more info, these crashes are completely DOA!  The machine is instantly and immediately shut down OFF!

The number of crashes to this point, have reduced significantly!

 

AVG: Pressed "Fix Now" again.  Immediately fixed.  Seems to be no longer behaving as badly.  Curiously, if I click on the thumbnail in the sys tray, here is what I am presented with.  That is, it appears to be protecting, yet it requests an update.  Yet, when I recycle, I am again presented with the same.  i.e. "Computer restart required"
📎AVG protected.JPG

 

Repeated Updates:  16 repeated Updates on every shutdown as previously reported as being "like Groundhog Day", are now gone.  Machine shuts down as it should.  

 

Mouse:  Continues to> freeze & go, freeze & go, dead. - unplug & re-plug in.

 

—————————————————————————————-———-———-———-———-

BSOD.txt

KERNEL_MODE_EXCEPTION_NOT_HANDLED
A kernel mode program generated an exception which the error handler didnt catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).


Either we are dealing with a hardware or driver issue. First question is have you recently updated any drivers on system either from the manufacturer or Windows update page?

Secondly have you recently replaced any hardware like a hd, optical drive or wireless network adapter?

This doesn't point to malware.

What I need you to do is start a new topic in our Windows forum and let the tech's there assist with tools or scans, that I can't help with.
Supply the info on BlueScreenView.

http://forums.whatthetech.com/index.php?showforum=119

Hello Juliet,

 

Re: "hardware compatibility issues . . . . need for a BIOS upgrade" Believe it or not, my next Q was gonna be along the lines of hardware rather than software.

 

Re: "have you recently updated any drivers"  No.  That was yet another problem which I could not handle when we started.  Because of the numerous crashes & exceptional time to reboot, there wasn't much that I could do.  I will now pursue that direction

 

Re: "recently replaced any hardware like a hd," Machine was "home built"  I'll recontact the manufacturer & get a refund, LOL

Re: "start a new topic in our Windows forum and let the tech's"  I will give that a shot

 

Re my quote - last post: "Repeated Updates: 16 repeated Updates on every shutdown as previously reported as being "like Groundhog Day", are now gone.  Machine shuts down as it should."  Well, THAT was premature.  Last night during shutdown, 16 updates to do once again.      Is there anything that you can do with this?

I think I'm beginning to hate AVG

I've never used it but I tried to research support answers

https://support.avg.com/SupportArticleView?l=en_US&urlname=Your-AVG-repeatedly-asks-for-restart-after-an-update

Look over those help topics and let's see if any can correct that.

Hello Juliet,

 

Continuing probs:

1. AVG: I have performed the suggestion found at 
   https://support.avg.com/SupportArticleView?l=en_US&urlname=Your-AVG-repeatedly-asks-for-restart-after-an-update
   However, it does not appear that this has solved the prob, as on reboot, I find the same result with AVG.  i.e. .  The request for update still persists in spite of getting a positive confirmation from AVG. 
   📎AVG-delete.JPG
   Hence, I will search out a different virus protection.
    
2. Repeating Microsoft updates on shutdown: These repeating updates continue to be a problem.  Can these be resolved?
   📎Updates.png

 

Select Start, All Programs, Windows Update, Check for Updates. Are the updates listed there? Please provide a list of the KB reference numbers of the problematic updates.

Read over these links, other people have run into this problem.
http://www.sevenforums.com/windows-updates-activation/139198-update-repeating-each-shutdown.html
http://support.microsoft.com/kb/976982

let's try

[external image: MgeHyNE.png]ESET Services Repair

• Please download ESET Services Repair and save the file to your Desktop.
• Double-click ServicesRepair.exe to run the programme.
• Right-Click Services.Repair.exe and select [external image: AVOiBNU.jpg] Run as administrator to run the programme.
• Follow the prompts.
• Reboot your computer.

————————————

Hello Juliet,

 

Re: Read over these links, other people have run into this problem.

1- http://www.sevenforu…h-shutdown.html

2- nhttp://support.microsoft.com/kb/976982

 

Link #1> I found did not appear to be of any use as it referenced Win 7

Link # 2> I was able to retrieve the list of KB reference numbers of the problematic updates.  Although I will provide those, they were obtained BEFORE your 6:21 AM posting.

 

Re: "6:21 AM posting": I ran the ESET Services Repair.  An invisible troll must have run through my machine,  as I saw nothing happening.    Then, this "presto" post happened:

📎MS Fix it.JPG

requesting me to "Tell us what you think"     

 

Humor aside, Upon completing the ESET Services Repair, it appears that all of the problematic updates have been resolved.

📎Turn Off.JPG

 

I have shut down & rebooted the machine several times in order to test the results.  So far the results are consistent.

 

Although these appear to be a mute point at present (I am not holding my breath), I am posting them as requested in your 05:51 AM post.

 

================================================================

KB reference numbers of the problematic updates to follow

 

 

So far the results are consistent.

 

Good golly miss molly,  it worked!

 

Use the computer for a while with fingers crossed.