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PC slow, Popups, several processes with .exe *32 [Solved]

.exe *32

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30 replies to this topic

#16 OCD

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Posted 20 January 2015 - 11:32 PM

Hi naah,

Let's run a few final scan to be sure. If these logs come back OK we will clean up and get you on your way.

bullseye_zpse9eaf36e.gif Re- run AdwCleaner

It should be on your desktop
    • Windows XP : Double click on the icon to run it.
    • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
  • This time, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a log file report (AdwCleaner[S1].txt) will open automatically.
  • Copy and paste the contents of that log file in your next reply.
  • A copy of that log file will also be saved in the C:\AdwCleaner folder.
=========================

bullseye_zpse9eaf36e.gif Re-run Farbar Recovery Scan Tool it should be on your desktop.
    • Windows XP : Double click on the icon to run it.
    • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
=========================

In your next post please provide the following:
  • AdwCleaner[S1].txt
  • FRST.txt
  • Any remaining issues?

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#17 naah

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Posted 21 January 2015 - 08:35 AM

Hi

 

I ran the 2 programs. Attached are the text file outputs. There are no more issues in the PC that I could find.

 

thanks

Naah

Attached Files



#18 OCD

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Posted 21 January 2015 - 09:46 AM

Hi naah,

Your log appears to be clean.
We have a few items to take care of before we get to the All Clean Speech.

= = = = = = = = = = = = = = = = = = = =

bullseye_zpse9eaf36e.gif Uninstall via Programs and Features

Click Start > Control Panel > Programs and Features. Locate and select the following that are present on the list and click the Remove button:

  • Adobe Flash Player 11.8.800.94

=========================

bullseye_zpse9eaf36e.gif Adobe Flash Player:

Go to http://get.adobe.com...player/?no_ab=1

  • Remove the check mark from the box "Install Google Drive"
  • Click the Download button, and follow the onscreen directions to complete the installation.

Please note, depending on your settings, you may have to temporarily disable your antivirus software for the Adobe Reader update.

=========================

bullseye_zpse9eaf36e.gif To turn on system protection for a particular disk

  • Open System by clicking the Start button , right-clicking Computer, and then clicking Properties.
  • In the left pane, click System protection. ...
  • Under Protection Settings, click the disk, and then click Configure.
  • select : Restore system settings and previous versions of files.
  • Click OK, and then click OK again.

=========================

bullseye_zpse9eaf36e.gif Remove Disinfection Tools

  • Download Delfix
  • Tick the following boxes:
    • Remove disinfection tools
    • Create registry backup
    • Purge system restore
    Delfix_zpsbce6c60b.gif
  • Click Run
  • Any other tools and files found can simply be deleted or uninstall via the Control Panel.

= = = = = = = = = = = = = = = = = = = =


With the above items taken care of let's move on to the All Clean part of the process.

The following procedures are recommendations for helping to keep your system running smoothly. If you are currently satisfied with how your system is running some or all of these may not pertain to you. Implement what you need.

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

Here are some tips to reduce the potential for spyware infection in the future:

Make your Internet Explorer more secure - This can be done by following these simple instructions:

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate windows and frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

Make your Mozilla Firefox more secure - This can be done by adding these add-ons:

Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

Free Anti-Virus

Free Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here.

= = = = = = = = = = = = = = = = = = = =

Be prepared for CryptoLocker:

Cryptolocker Ransomware: What You Need To Know
CryptoLocker Ransomware Information Guide and FAQ

to help protect your computer in the future I recommend that you get the following free program:

CryptoPrevent install this program to lock down and prevent crypto-ransomeware

CryptoPrevent_zps7ddc3ebd.jpg

= = = = = = = = = = = = = = = = = = = =

COMPUTER SECURITY - a short guide to staying safer online

= = = = = = = = = = = = = = = = = = = =

WOT Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites - green to go, yellow for caution and red to stop, helping you avoid the dangerous sites. WOT has an addon available for both Firefox and IE.

  • Green should be good to go
  • Yellow for caution
  • Red to stop

= = = = = = = = = = = = = = = = = = = =

P2P may be a great way to get lots of stuffs, but it is a great way to get infected as well. There's no way to tell if the file being shared is infected. Worse still, some worms spread via P2P networks, infecting you as well.

Please read these short reports on the dangers of peer-2-peer programs and file sharing.

= = = = = = = = = = = = = = = = = = = =

Make sure you keep your Windows OS current.

  • Windows XP:
    Microsoft will no longer offer support for Windows XP beginning on April 8, 2014
    If you are running Windows XP, please take the time to read the information provided at these links.
  • Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems.
  • Window 8 Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, and then tapping or clicking Update and recovery.

Without these you are leaving the back door open.

= = = = = = = = = = = = = = = = = = = =

Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

= = = = = = = = = = = = = = = = = = = =

Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.


OCD

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#19 naah

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Posted 21 January 2015 - 12:21 PM

Hello

 

I was not able to follow these instructions: Configure settings button is disabled by system administrator. But I am the only user and administrator in this computer. I followed all the other suggestions you have made.

 

thanks

Naah

 

bullseye_zpse9eaf36e.gif.pagespeed.ce.jC To turn on system protection for a particular disk

  • Open System by clicking the Start button , right-clicking Computer, and then clicking Properties.
  • In the left pane, click System protection. ...
  • Under Protection Settings, click the disk, and then click Configure.
  • select : Restore system settings and previous versions of files.
  • Click OK, and then click OK again.


#20 OCD

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Posted 21 January 2015 - 09:40 PM

Hi naah,

Try this step and see if allows you to turn on System Restore.

bullseye_zpse9eaf36e.gif Enable System Restore Configuration

NOTE: This is the default setting.

Click on the link below to download the file, and continue with the instructions below.

Enable_System_Restore_Configuration.reg
  • Save the .reg file to your desktop.
  • Double click/tap on the downloaded .reg file to merge it.
  • If prompted, double click/tap on Run, Yes (UAC), Yes, and OK to approve the merge.
  • When done, you can delete the downloaded .reg file on the desktop if you like.
Check an see if you can now enable System Restore. You might need to reboot, before completing the task.
OCD

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#21 naah

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Posted 22 January 2015 - 12:06 PM

I followed your instructions. But the program did not ask me to Ok to approve the merge. I  cannot still use Configure button in System protection box. I also restarted the PC

 

thanks



#22 OCD

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Posted 22 January 2015 - 10:13 PM

Hi naah,

When you open System Restore, does it show any restore points?
OCD

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#23 OCD

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Posted 24 January 2015 - 11:08 PM

Hi naah,

Just checking in to see if you still need help?
OCD

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#24 naah

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Posted 26 January 2015 - 07:54 AM

Hi

 

Sorry for the delayed response. I cannot open System restore box. It says System Restore is disabled by your System administrator. However, I am the only user on this computer.

 

 

thanks for your help

Naah



#25 OCD

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Posted 26 January 2015 - 01:21 PM

Hi naah,

  • How does this computer connect to the Internet? (wireless, Ethernet cable)
  • Are you the System Administrator of the Network you are connected to?
  • Are you logged onto the computer with Administrator privileges?

Navigate here:

Control Panel > Administrative Tools > Services > scroll down to Volume Shadow Copy
Is it set the same as the image below?

Services-VolumeShadowCopy_zpsd12b94d6.gi

Report back with your findings


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#26 naah

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Posted 27 January 2015 - 09:04 AM

Hi naah,

  • How does this computer connect to the Internet? (wireless, Ethernet cable) - wireless
  • Are you the System Administrator of the Network you are connected to? - Yes
  • Are you logged onto the computer with Administrator privileges? - How do I know that? It shows me as Administrator in Use accounts section.

Volume shadow copy shows the same way as your screen.

 

thanks



#27 OCD

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Posted 27 January 2015 - 12:03 PM

Hi naah,
 

Are you logged onto the computer with Administrator privileges? - How do I know that? It shows me as Administrator in Use accounts section.


Locate Windows Explorer, right click on it.
Do you have the option in the menu to "Run as Administrator"?

To locate Windows Explorer, go to Start > All Programs > Accessories > Windows Explorer > right click and select "Run as Administrator".
Are you prompted with a UAC (User Account Control) box?

You can close the window at this point and report back your findings


 


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#28 OCD

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Posted 30 January 2015 - 09:53 AM

Hi naah,

Just checking in to see if you still need help?


OCD

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#29 naah

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Posted 30 January 2015 - 10:42 AM

Hi

 

Yes. We can close the topic. Thank you very much for your help.

 

Naah



#30 OCD

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Posted 31 January 2015 - 12:29 AM

Hi naah,

Before I close the thread I just wanted to remind you that we did not resolve the issue of you not being able to use System Restore.

Are you certain you want to close the topic without resolving this issue?
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