Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 12-01-2015 02
Ran by Elisha (administrator) on ELISHA on 13-01-2015 22:23:02
Running from C:\Users\Elisha\Downloads
Loaded Profile: Elisha (Available profiles: Elisha)
Platform: Windows 8.1 (X64) OS Language: English (United States)
Internet Explorer Version 11 (Default browser: Chrome)
Boot Mode: Normal
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(AMD) C:\Windows\System32\atiesrxx.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
() C:\Program Files\ATI Technologies\ATI.ACE\a4\AdaptiveSleepService.exe
(Andrea Electronics Corporation) C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
(Advanced Micro Devices, Inc.) C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Windows ® Win 7 DDK provider) C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\AdminService.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Microsoft Corporation) C:\Program Files\Microsoft Office 15\ClientX64\officeclicktorun.exe
(Coupons.com Inc.) C:\Program Files (x86)\Coupons\CouponPrinterService.exe
(Microsoft Corporation) C:\Windows\System32\dasHost.exe
(Symantec Corporation) C:\Program Files (x86)\Norton AntiVirus\Engine\21.6.0.32\nav.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Identity Safe\Engine\2014.6.0.27\NST.exe
() C:\Program Files (x86)\Solution Real\updateSolutionReal.exe
() C:\Program Files (x86)\Solution Real\bin\utilSolutionReal.exe
() C:\Program Files (x86)\Wyse\PocketCloud\PocketCloudService.exe
(DELL Inc.) C:\Program Files (x86)\Wyse\PocketCloud\WyseRemoteAccess.exe
(Dell Inc.) C:\Program Files (x86)\Dell\My Dell Client Framework\Dell.ClientFramework.exe
(AMD) C:\Windows\System32\atieclxx.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Identity Safe\Engine\2014.6.0.27\NST.exe
(Symantec Corporation) C:\Program Files (x86)\Norton AntiVirus\Engine\21.6.0.32\nav.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(Google Inc.) C:\Program Files (x86)\Google\Update\1.3.25.11\GoogleCrashHandler.exe
(Microsoft Corporation) C:\Windows\System32\SkyDrive.exe
(Google Inc.) C:\Program Files (x86)\Google\Update\1.3.25.11\GoogleCrashHandler64.exe
(Qualcomm®Atheros®) C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
() C:\Program Files (x86)\Solution Real\bin\SolutionReal.BrowserAdapter.exe
() C:\Program Files (x86)\Solution Real\bin\SolutionReal.BrowserAdapter64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
() C:\Program Files (x86)\Solution Real\bin\SolutionReal.expext.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
() C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\ActivateDesktop.exe
(Dell Inc.) C:\Program Files\Dell\QuickSet\quickset.exe
(Advanced Micro Devices Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
(Apple Inc.) C:\Program Files (x86)\iTunes\iTunesHelper.exe
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe
(ATI Technologies Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
(Microsoft Corporation) C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesCommonX86\Microsoft Shared\OFFICE15\csisyncclient.exe
(Dell Inc.) C:\Program Files (x86)\Dell Update\DellUpService.exe
(SoftThinks SAS) C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe
(Dell Inc.) C:\Program Files (x86)\Dell Update\DellUpTray.exe
(Microsoft Corporation) C:\Windows\System32\SettingSyncHost.exe
(SoftThinks - Dell) C:\Program Files (x86)\Dell Backup and Recovery\Components\DBRUpdate\DBRUpd.exe
(SoftThinks - Dell) C:\Program Files (x86)\Dell Backup and Recovery\Toaster.exe
(Microsoft Corporation) C:\Windows\SysWOW64\wbem\WmiPrvSE.exe
() C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRCrawler.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Microsoft Corporation) C:\Windows\SysWOW64\wbem\WmiPrvSE.exe
() C:\Program Files (x86)\Solution Real\bin\SolutionReal.PurBrowse64.exe
(Microsoft Corporation) C:\Windows\ImmersiveControlPanel\SystemSettings.exe
==================== Registry (Whitelisted) ==================
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
HKLM\...\Run: [RTHDVCPL] => C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe [7573208 2014-04-22] (Realtek Semiconductor)
HKLM\...\Run: [RtHDVBg] => C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe [1385840 2014-04-15] (Realtek Semiconductor)
HKLM\...\Run: [RtHDVBg_PushButton] => C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe [1385840 2014-04-15] (Realtek Semiconductor)
HKLM\...\Run: [QuickSet] => c:\Program Files\Dell\QuickSet\QuickSet.exe [5792584 2014-04-21] (Dell Inc.)
HKLM-x32\...\Run: [StartCCC] => c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe [767200 2014-06-24] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [DropboxOEM] => C:\Program Files (x86)\Dropbox\DropboxOEM\DropboxOEM.exe [462160 2014-09-02] ()
HKLM-x32\...\Run: [iTunesHelper] => C:\Program Files (x86)\iTunes\iTunesHelper.exe [157480 2014-10-15] (Apple Inc.)
HKLM\...\Policies\Explorer\Run: [BtvStack] => C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe [134784 2014-04-29] ( (Qualcomm®Atheros®))
HKU\S-1-5-21-647248783-2239493058-3912521117-1002\...\MountPoints2: {59488375-8df7-11e4-8269-c038961c99a8} - "E:\VZW_Software_upgrade_assistant.exe"
AppInit_DLLs-x32: C:/PROGRA~3/{2809C~1/171~1.0/rala.dll => C:/PROGRA~3/{2809C~1/171~1.0/rala.dll [649216 2015-01-13] ()
ShellIconOverlayIdentifiers: [DBARFileBackuped] -> {831cebdd-6baf-4432-be76-9e0989c14aef} => C:\Windows\system32\mscoree.dll (Microsoft Corporation)
ShellIconOverlayIdentifiers: [DBARFileNotBackuped] -> {275e4fd7-21ef-45cf-a836-832e5d2cc1b3} => C:\Windows\system32\mscoree.dll (Microsoft Corporation)
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
==================== Internet (Whitelisted) ====================
(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)
StartMenuInternet: IEXPLORE.EXE - iexplore.exe
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-21-647248783-2239493058-3912521117-1002 -> {DC91FAFB-6CEA-49E5-BB74-9CEE75D09B77} URL =
BHO: Lync Browser Helper -> {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll (Microsoft Corporation)
BHO: Norton Identity Protection -> {AB4C7833-A6EC-433f-B9FE-6B14B1A2F836} -> C:\Program Files (x86)\Norton Identity Safe\Engine64\2014.6.0.27\coIEPlg.dll (Symantec Corporation)
BHO: Microsoft SkyDrive Pro Browser Helper -> {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL (Microsoft Corporation)
BHO-x32: Norton Vulnerability Protection -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files (x86)\Norton AntiVirus\Engine\21.6.0.32\IPS\IPSBHO.DLL (Symantec Corporation)
BHO-x32: Norton Identity Protection -> {AB4C7833-A6EC-433f-B9FE-6B14B1A2F836} -> C:\Program Files (x86)\Norton Identity Safe\Engine\2014.6.0.27\coIEPlg.dll (Symantec Corporation)
Toolbar: HKLM - Norton Identity Safe Toolbar - {A13C2648-91D4-4bf3-BC6D-0079707C4389} - C:\Program Files (x86)\Norton Identity Safe\Engine64\2014.6.0.27\coIEPlg.dll (Symantec Corporation)
Toolbar: HKLM-x32 - Norton Identity Safe Toolbar - {A13C2648-91D4-4bf3-BC6D-0079707C4389} - C:\Program Files (x86)\Norton Identity Safe\Engine\2014.6.0.27\coIEPlg.dll (Symantec Corporation)
Toolbar: HKU\S-1-5-21-647248783-2239493058-3912521117-1002 -> Norton Identity Safe Toolbar - {A13C2648-91D4-4BF3-BC6D-0079707C4389} - C:\Program Files (x86)\Norton Identity Safe\Engine64\2014.6.0.27\coIEPlg.dll (Symantec Corporation)
Handler-x32: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL (Microsoft Corporation)
Tcpip\Parameters: [DhcpNameServer] 75.75.75.75 75.75.76.76
FireFox:
========
FF Plugin-x32: @Apple.com/iTunes,version=1.0 -> C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL (Microsoft Corporation)
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.25.11\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.25.11\npGoogleUpdate3.dll (Google Inc.)
FF HKLM-x32\...\Firefox\Extensions: [{BBDA0591-3099-440a-AA10-41764D9DB4DB}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_21.1.0.18\IPSFF
FF Extension: Norton Vulnerability Protection - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_21.1.0.18\IPSFF [2014-12-29]
FF HKLM-x32\...\Firefox\Extensions: [{F04D2D30-776C-4d02-8627-8E4385ECA58D}] - C:\ProgramData\Norton\{92622AAD-05E8-4459-B256-765CE1E929FB}\NST_2014.6.0.27\coFFPlgn
FF Extension: Norton Identity Safe Toolbar - C:\ProgramData\Norton\{92622AAD-05E8-4459-B256-765CE1E929FB}\NST_2014.6.0.27\coFFPlgn [2015-01-13]
Chrome:
=======
CHR HomePage: Default -> hxxp://www.google.com
CHR StartupUrls: Default -> "
https://www.google.com/", "hxxp://vosteran.com/?f=7&a=vst_dnldastr_15_03_ch&cd=2XzuyEtN2Y1L1Qzu0CtDtAzzzyyCtC0Czyzy0Azz0E0CyD0EtN0D0Tzu0StCtCtDzztN1L2XzutAtFyBtFtCtFyEtN1L1CzutCyEtBzytDyD1V1BtAtN1L1G1B1V1N2Y1L1Qzu2StDzzyEyEzy0CyB0CtG0AtA0DyDtG0CyEzytBtGtA0B0BtAtGyCyCtCtC0EtDyEtCzyzztC0E2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyC0FtDyD0AtCyBtDtGyB0FtCzytGyEyC0CzztG0AzztC0BtG0A0EtC0ByC0AtBzztBtDyDtD2Q&cr=1776513807&ir="
CHR DefaultSuggestURL: Default -> {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client={google:suggestClient}&gs_ri={google:suggestRid}&xssi=t&q={searchTerms}&{google:inputType}{google:cursorPosition}{google:currentPageUrl}{google:pageClassification}{google:searchVersion}{google:sessionToken}{google:prefetchQuery}sugkey={google:suggestAPIKeyParameter}
CHR Profile: C:\Users\Elisha\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Google Slides) - C:\Users\Elisha\AppData\Local\Google\Chrome\User Data\Default\Extensions\aapocclcgogkmnckokdopfmhonfmgoek [2014-12-03]
CHR Extension: (Google Docs) - C:\Users\Elisha\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2014-12-03]
CHR Extension: (Google Drive) - C:\Users\Elisha\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2014-12-03]
CHR Extension: (Google Voice Search Hotword (Beta)) - C:\Users\Elisha\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn [2014-12-03]
CHR Extension: (YouTube) - C:\Users\Elisha\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2014-12-03]
CHR Extension: (Google Search) - C:\Users\Elisha\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2014-12-03]
CHR Extension: (Google Sheets) - C:\Users\Elisha\AppData\Local\Google\Chrome\User Data\Default\Extensions\felcaaldnbdncclmgdcncolpebgiejap [2014-12-03]
CHR Extension: (Hatsune Miku Theme9) - C:\Users\Elisha\AppData\Local\Google\Chrome\User Data\Default\Extensions\kcapoelehikcajegemncolnibideepep [2014-12-03]
CHR Extension: (Google Wallet) - C:\Users\Elisha\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-12-03]
CHR Extension: (Gmail) - C:\Users\Elisha\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2014-12-03]
CHR HKLM\...\Chrome\Extension: [oilkkkefbalmbfppgjmgjoefbclebkce] - No Path
CHR HKU\S-1-5-21-647248783-2239493058-3912521117-1002\...\Chrome\Extension: [oilkkkefbalmbfppgjmgjoefbclebkce] - No Path
CHR HKLM-x32\...\Chrome\Extension: [nppllibpnmahfaklnpggkibhkapjkeob] - C:\Program Files (x86)\Norton Identity Safe\Engine\2014.6.0.27\Exts\Chrome.crx [2015-01-10]
CHR HKLM-x32\...\Chrome\Extension: [oilkkkefbalmbfppgjmgjoefbclebkce] - No Path
==================== Services (Whitelisted) =================
(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)
R2 AdaptiveSleepService; c:\Program Files\ATI Technologies\ATI.ACE\A4\AdaptiveSleepService.exe [140288 2014-06-24] () [File not signed]
R2 AMD FUEL Service; c:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [344064 2014-06-24] (Advanced Micro Devices, Inc.) [File not signed]
R2 AtherosSvc; C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe [319104 2014-04-29] (Windows ® Win 7 DDK provider)
R2 ClickToRunSvc; C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe [2449592 2014-11-12] (Microsoft Corporation)
R2 CouponPrinterService; C:\Program Files (x86)\Coupons\CouponPrinterService.exe [179184 2014-10-15] (Coupons.com Inc.)
S3 DellProdRegManager; C:\Program Files (x86)\Dell Product Registration\regmgrsvc.exe [293440 2014-04-01] (Aviata, Inc.)
R2 DellUpdate; C:\Program Files (x86)\Dell Update\DellUpService.exe [203128 2014-12-12] (Dell Inc.)
R2 My Dell Client Framework; C:\Program Files (x86)\Dell\My Dell Client Framework\Dell.ClientFramework.exe [168960 2014-01-10] (Dell Inc.) [File not signed]
R2 NAV; C:\Program Files (x86)\Norton AntiVirus\Engine\21.6.0.32\NAV.exe [262968 2014-09-21] (Symantec Corporation)
R2 NCO; C:\Program Files (x86)\Norton Identity Safe\Engine\2014.6.0.27\NST.exe [129424 2013-10-05] (Symantec Corporation)
R2 RtkAudioService; C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [290520 2014-01-08] (Realtek Semiconductor)
R2 SftService; C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe [1921768 2014-07-02] (SoftThinks SAS)
R2 Update Solution Real; C:\Program Files (x86)\Solution Real\updateSolutionReal.exe [529656 2015-01-13] ()
R2 Util Solution Real; C:\Program Files (x86)\Solution Real\bin\utilSolutionReal.exe [529656 2015-01-13] ()
S3 WdNisSvc; C:\Program Files\Windows Defender\NisSrv.exe [368632 2014-09-21] (Microsoft Corporation)
S3 WinDefend; C:\Program Files\Windows Defender\MsMpEng.exe [23792 2014-09-21] (Microsoft Corporation)
R2 WysePocketCloud; C:\Program Files (x86)\Wyse\PocketCloud\PocketCloudService.exe [16176 2013-08-22] ()
R2 WyseRemoteAccess; C:\Program Files (x86)\Wyse\PocketCloud\WyseRemoteAccess.exe [1785344 2013-08-19] (DELL Inc.) [File not signed]
S3 COMSysApp; %SystemRoot%\system32\dllhost.exe /Processid:{02D4B3F1-FD88-11D1-960D-00805FC79235}
==================== Drivers (Whitelisted) ====================
(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)
R3 AmdAS4; C:\Windows\System32\drivers\AmdAS4.sys [17640 2013-10-24] (Advanced Micro Devices, INC.)
R2 AODDriver4.3; c:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys [59648 2013-11-04] (Advanced Micro Devices)
R3 athr; C:\Windows\system32\DRIVERS\athwbx.sys [3893248 2014-04-03] (Qualcomm Atheros Communications, Inc.)
R3 AtiHDAudioService; C:\Windows\system32\drivers\AtihdWB6.sys [222720 2014-03-12] (Advanced Micro Devices)
R1 BHDrvx64; C:\Program Files (x86)\Norton AntiVirus\NortonData\21.1.0.18\Definitions\BASHDefs\20141209.001\BHDrvx64.sys [1587416 2014-12-09] (Symantec Corporation)
R3 BTATH_LWFLT; C:\Windows\system32\DRIVERS\btath_lwflt.sys [77464 2014-04-29] (Qualcomm Atheros)
R3 BthLEEnum; C:\Windows\system32\DRIVERS\BthLEEnum.sys [226304 2014-03-18] (Microsoft Corporation)
R1 ccSet_NAV; C:\Windows\system32\drivers\NAVx64\1506000.020\ccSetx64.sys [162392 2013-09-25] (Symantec Corporation)
R1 ccSet_NST; C:\Windows\system32\drivers\NSTx64\7DE06000.01B\ccSetx64.sys [162392 2013-09-27] (Symantec Corporation)
S3 CMUSBDAC; C:\Windows\system32\DRIVERS\CMUSBDAC.sys [591360 2014-08-27] (C-MEDIA)
R3 DellRbtn; C:\Windows\System32\drivers\DellRbtn.sys [10752 2013-01-24] (OSR Open Systems Resources, Inc.)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [487216 2014-12-28] (Symantec Corporation)
R3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [142640 2014-12-28] (Symantec Corporation)
R1 IDSVia64; C:\Program Files (x86)\Norton AntiVirus\NortonData\21.1.0.18\Definitions\IPSDefs\20150107.001\IDSvia64.sys [637656 2015-01-07] (Symantec Corporation)
R3 NAVENG; C:\Program Files (x86)\Norton AntiVirus\NortonData\21.1.0.18\Definitions\VirusDefs\20150113.001\ENG64.SYS [129752 2014-12-28] (Symantec Corporation)
R3 NAVEX15; C:\Program Files (x86)\Norton AntiVirus\NortonData\21.1.0.18\Definitions\VirusDefs\20150113.001\EX64.SYS [2137304 2014-12-28] (Symantec Corporation)
S3 SmbDrv; C:\Windows\System32\drivers\Smb_driver_AMDASF.sys [30448 2014-04-26] (Synaptics Incorporated)
S3 SmbDrvI; C:\Windows\System32\drivers\Smb_driver_Intel.sys [31472 2014-04-26] (Synaptics Incorporated)
R3 SRTSP; C:\Windows\System32\Drivers\NAVx64\1506000.020\SRTSP64.SYS [876248 2014-08-25] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\NAVx64\1506000.020\SRTSPX64.SYS [37592 2014-08-25] (Symantec Corporation)
R0 SymDS; C:\Windows\System32\drivers\NAVx64\1506000.020\SYMDS64.SYS [493656 2013-09-09] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\NAVx64\1506000.020\SYMEFA64.SYS [1148120 2014-08-25] (Symantec Corporation)
S0 SymELAM; C:\Windows\System32\drivers\NAVx64\1506000.020\SymELAM.sys [23568 2013-09-09] (Symantec Corporation)
R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [177752 2014-12-29] (Symantec Corporation)
R1 SymIRON; C:\Windows\system32\drivers\NAVx64\1506000.020\Ironx64.SYS [266968 2014-08-06] (Symantec Corporation)
R1 SymNetS; C:\Windows\System32\Drivers\NAVx64\1506000.020\SYMNETS.SYS [593112 2014-08-25] (Symantec Corporation)
S3 WdNisDrv; C:\Windows\System32\Drivers\WdNisDrv.sys [114496 2014-09-21] (Microsoft Corporation)
R1 {693a0a5b-aa08-4a3c-b7e8-398a93e02cf2}Gw64; C:\Windows\System32\drivers\{693a0a5b-aa08-4a3c-b7e8-398a93e02cf2}Gw64.sys [48792 2015-01-13] (StdLib)
S3 OATool; \??\C:\Users\ADMINI~1\AppData\Local\Temp\OAToolx64.sys [X]
==================== NetSvcs (Whitelisted) ===================
(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)
==================== One Month Created Files and Folders ========
(If an entry is included in the fixlist, the file\folder will be moved.)
2015-01-13 22:23 - 2015-01-13 22:23 - 00022680 _____ () C:\Users\Elisha\Downloads\FRST.txt
2015-01-13 22:21 - 2015-01-13 22:23 - 00000000 ____D () C:\FRST
2015-01-13 22:21 - 2015-01-13 22:21 - 02124288 _____ (Farbar) C:\Users\Elisha\Downloads\FRST64.exe
2015-01-13 19:55 - 2015-01-13 19:55 - 00000046 _____ () C:\Users\Elisha\AppData\Roaming\WB.CFG
2015-01-13 19:36 - 2015-01-13 19:36 - 00000000 ___RD () C:\Users\Elisha\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BT Devices
2015-01-13 19:02 - 2015-01-13 07:42 - 00048792 _____ (StdLib) C:\Windows\system32\Drivers\{693a0a5b-aa08-4a3c-b7e8-398a93e02cf2}Gw64.sys
2015-01-13 19:01 - 2015-01-13 19:01 - 00000000 ____D () C:\Users\Elisha\AppData\Local\Vosteran
2015-01-13 18:55 - 2015-01-13 21:55 - 00000310 _____ () C:\Windows\Tasks\WSE_Vosteran.job
2015-01-13 18:55 - 2015-01-13 18:55 - 00002648 _____ () C:\Windows\System32\Tasks\WSE_Vosteran
2015-01-13 18:54 - 2015-01-13 19:34 - 00000000 ____D () C:\Program Files (x86)\Solution Real
2015-01-13 18:54 - 2015-01-13 18:55 - 00000000 ____D () C:\Users\Elisha\AppData\Roaming\WSE_Vosteran
2015-01-13 18:54 - 2015-01-13 18:54 - 00791840 _____ (%PROD_NAME%) C:\Users\Elisha\Downloads\microsoft_word (1).exe
2015-01-13 18:54 - 2015-01-13 18:54 - 00000000 ____D () C:\ProgramData\{2809C0CA-788B-114C-C90D-61CE198FB240}
2015-01-13 18:54 - 2015-01-13 18:54 - 00000000 ____D () C:\Program Files (x86)\WSE_Vosteran
2015-01-13 18:51 - 2015-01-13 18:51 - 00791840 _____ (%PROD_NAME%) C:\Users\Elisha\Downloads\microsoft_word.exe
2015-01-13 16:27 - 2014-12-19 01:26 - 00140800 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\mrxdav.sys
2015-01-13 16:27 - 2014-12-11 21:04 - 00087040 _____ (Microsoft Corporation) C:\Windows\system32\TSWbPrxy.exe
2015-01-13 16:27 - 2014-12-11 19:51 - 00075776 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\ahcache.sys
2015-01-13 16:27 - 2014-12-08 20:50 - 00225280 _____ (Microsoft Corporation) C:\Windows\system32\profsvc.dll
2015-01-13 16:27 - 2014-12-08 14:42 - 00535640 _____ (Microsoft Corporation) C:\Windows\system32\wer.dll
2015-01-13 16:27 - 2014-12-08 14:42 - 00531616 _____ (Microsoft Corporation) C:\Windows\system32\ci.dll
2015-01-13 16:27 - 2014-12-08 14:42 - 00448792 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wer.dll
2015-01-13 16:27 - 2014-12-08 14:42 - 00413248 _____ (Microsoft Corporation) C:\Windows\system32\Faultrep.dll
2015-01-13 16:27 - 2014-12-08 14:42 - 00372408 _____ (Microsoft Corporation) C:\Windows\SysWOW64\Faultrep.dll
2015-01-13 16:27 - 2014-12-08 14:42 - 00108944 _____ (Microsoft Corporation) C:\Windows\system32\EncDump.dll
2015-01-13 16:27 - 2014-12-08 14:42 - 00038264 _____ (Microsoft Corporation) C:\Windows\system32\WerFaultSecure.exe
2015-01-13 16:27 - 2014-12-08 14:42 - 00033584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\WerFaultSecure.exe
2015-01-13 16:27 - 2014-12-05 22:17 - 00360448 _____ (Microsoft Corporation) C:\Windows\system32\ncsi.dll
2015-01-13 16:27 - 2014-12-05 20:41 - 00391680 _____ (Microsoft Corporation) C:\Windows\system32\nlasvc.dll
2015-01-13 16:27 - 2014-12-05 20:35 - 00229888 _____ (Microsoft Corporation) C:\Windows\system32\AudioEndpointBuilder.dll
2015-01-13 16:27 - 2014-10-28 23:00 - 00465320 _____ (Microsoft Corporation) C:\Windows\system32\WerFault.exe
2015-01-13 16:27 - 2014-10-28 23:00 - 00139984 _____ (Microsoft Corporation) C:\Windows\system32\wermgr.exe
2015-01-13 16:27 - 2014-10-28 22:52 - 00500016 _____ (Microsoft Corporation) C:\Windows\system32\AudioSes.dll
2015-01-13 16:27 - 2014-10-28 22:52 - 00482872 _____ (Microsoft Corporation) C:\Windows\system32\AudioEng.dll
2015-01-13 16:27 - 2014-10-28 22:52 - 00394120 _____ (Microsoft Corporation) C:\Windows\system32\AUDIOKSE.dll
2015-01-13 16:27 - 2014-10-28 22:52 - 00272248 _____ (Microsoft Corporation) C:\Windows\system32\audiodg.exe
2015-01-13 16:27 - 2014-10-28 22:12 - 00413136 _____ (Microsoft Corporation) C:\Windows\SysWOW64\WerFault.exe
2015-01-13 16:27 - 2014-10-28 22:12 - 00136296 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wermgr.exe
2015-01-13 16:27 - 2014-10-28 22:07 - 00424544 _____ (Microsoft Corporation) C:\Windows\SysWOW64\AudioEng.dll
2015-01-13 16:27 - 2014-10-28 22:07 - 00370424 _____ (Microsoft Corporation) C:\Windows\SysWOW64\AudioSes.dll
2015-01-13 16:27 - 2014-10-28 22:07 - 00344536 _____ (Microsoft Corporation) C:\Windows\SysWOW64\AUDIOKSE.dll
2015-01-13 16:27 - 2014-10-28 21:44 - 00037888 _____ (Microsoft Corporation) C:\Windows\system32\werdiagcontroller.dll
2015-01-13 16:27 - 2014-10-28 20:59 - 00033280 _____ (Microsoft Corporation) C:\Windows\SysWOW64\werdiagcontroller.dll
2015-01-13 16:27 - 2014-10-28 20:24 - 00086016 _____ (Microsoft Corporation) C:\Windows\system32\nlaapi.dll
2015-01-13 16:27 - 2014-10-28 20:02 - 00911360 _____ (Microsoft Corporation) C:\Windows\system32\audiosrv.dll
2015-01-13 16:27 - 2014-10-28 20:01 - 00065536 _____ (Microsoft Corporation) C:\Windows\SysWOW64\nlaapi.dll
2015-01-10 00:10 - 2015-01-10 00:10 - 00000000 ____D () C:\Windows\System32\Tasks\Norton AntiVirus
2015-01-05 18:47 - 2015-01-05 18:47 - 00000000 ____D () C:\Windows\System32\Tasks\Norton Identity Safe
2014-12-29 13:01 - 2015-01-10 00:01 - 00003218 _____ () C:\Windows\System32\Tasks\Norton WSC Integration
2014-12-29 13:01 - 2015-01-10 00:01 - 00002419 _____ () C:\Users\Public\Desktop\Norton AntiVirus.lnk
2014-12-29 13:01 - 2015-01-01 01:43 - 00000000 ____D () C:\Windows\system32\Drivers\NSTx64
2014-12-29 13:01 - 2014-12-29 13:01 - 00177752 _____ (Symantec Corporation) C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
2014-12-29 13:01 - 2014-12-29 13:01 - 00008222 _____ () C:\Windows\system32\Drivers\SYMEVENT64x86.CAT
2014-12-29 13:01 - 2014-12-29 13:01 - 00000000 ____D () C:\ProgramData\NCOTEMP
2014-12-29 13:01 - 2014-12-29 13:01 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Norton Identity Safe
2014-12-29 13:01 - 2014-12-29 13:01 - 00000000 ____D () C:\Program Files\Common Files\Symantec Shared
2014-12-29 13:01 - 2014-12-29 13:01 - 00000000 ____D () C:\Program Files (x86)\Norton Identity Safe
2014-12-29 12:59 - 2015-01-10 00:01 - 00000000 ___RD () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Norton AntiVirus
2014-12-29 12:59 - 2015-01-10 00:01 - 00000000 ____D () C:\Windows\system32\Drivers\NAVx64
2014-12-29 12:59 - 2014-12-29 13:02 - 00000000 ____D () C:\ProgramData\Norton
2014-12-29 12:59 - 2014-12-29 12:59 - 00000000 ____D () C:\Program Files (x86)\Norton AntiVirus
2014-12-29 12:57 - 2014-12-29 12:59 - 218966928 ____N (Symantec Corporation) C:\Users\Elisha\Downloads\NAV-TW-21.1.0-EN-US.exe
2014-12-28 21:47 - 2014-10-30 06:25 - 00275080 ____N (Microsoft Corporation) C:\Windows\system32\MpSigStub.exe
2014-12-27 14:06 - 2014-12-27 14:06 - 00000000 ____D () C:\Users\Public\Documents\Verizon2.0_Log
2014-12-27 14:06 - 2014-12-27 14:06 - 00000000 ____D () C:\Users\Elisha\AppData\Roaming\VERIZON
2014-12-27 13:56 - 2014-12-27 13:56 - 00000000 ____H () C:\Windows\system32\Drivers\Msft_User_WpdMtpDr_01_11_00.Wdf
2014-12-22 19:37 - 2014-12-22 19:37 - 00000000 ____H () C:\Windows\system32\Drivers\Msft_User_WpdFs_01_11_00.Wdf
2014-12-21 13:10 - 2014-11-09 21:29 - 00034304 _____ (Microsoft Corporation) C:\Windows\system32\DeviceSetupStatusProvider.dll
2014-12-21 13:10 - 2014-11-09 20:51 - 00028672 _____ (Microsoft Corporation) C:\Windows\SysWOW64\DeviceSetupStatusProvider.dll
2014-12-21 01:31 - 2014-12-21 01:33 - 04237884 _____ () C:\Users\Elisha\Downloads\Castle in the Air (9-12) (pdf,rtf,epub,lit,lrf,mobi,fb2,pdb).rar
2014-12-17 09:10 - 2014-10-30 17:37 - 00129536 _____ (Microsoft Corporation) C:\Windows\SysWOW64\poqexec.exe
2014-12-17 09:10 - 2014-10-30 17:34 - 00146432 _____ (Microsoft Corporation) C:\Windows\system32\poqexec.exe
==================== One Month Modified Files and Folders =======
(If an entry is included in the fixlist, the file\folder will be moved.)
2015-01-13 22:13 - 2013-08-22 10:36 - 00000000 ____D () C:\Windows\system32\sru
2015-01-13 21:55 - 2014-12-03 20:50 - 00000912 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2015-01-13 21:51 - 2014-10-23 12:33 - 01436814 _____ () C:\Windows\WindowsUpdate.log
2015-01-13 19:57 - 2014-12-03 20:23 - 00004968 _____ () C:\Windows\System32\Tasks\Microsoft Office 15 Sync Maintenance for ELISHA-Elisha Elisha
2015-01-13 19:43 - 2014-10-23 12:43 - 00000000 ____D () C:\Program Files (x86)\Dell Backup and Recovery
2015-01-13 19:41 - 2014-11-28 20:25 - 00003596 _____ () C:\Windows\System32\Tasks\Optimize Start Menu Cache Files-S-1-5-21-647248783-2239493058-3912521117-1002
2015-01-13 19:39 - 2014-03-18 04:53 - 00863592 _____ () C:\Windows\system32\PerfStringBackup.INI
2015-01-13 19:37 - 2014-11-28 20:21 - 00000000 ____D () C:\Users\Elisha\OneDrive
2015-01-13 19:36 - 2014-12-03 20:50 - 00000908 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2015-01-13 19:35 - 2013-08-22 09:46 - 00022758 _____ () C:\Windows\setupact.log
2015-01-13 19:35 - 2013-08-22 09:45 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2015-01-13 19:35 - 2013-08-22 08:25 - 00000194 _____ () C:\Windows\win.ini
2015-01-13 19:34 - 2014-03-18 04:44 - 00015100 _____ () C:\Windows\PFRO.log
2015-01-13 19:34 - 2013-08-22 10:36 - 00000000 ___HD () C:\Windows\ELAMBKUP
2015-01-13 19:33 - 2014-10-23 12:35 - 00065536 _____ () C:\Windows\system32\spu_storage.bin
2015-01-13 19:33 - 2013-08-22 08:25 - 00262144 ___SH () C:\Windows\system32\config\BBI
2015-01-13 19:32 - 2014-10-23 12:43 - 00000000 ____D () C:\Program Files (x86)\Dell Update
2015-01-13 19:25 - 2014-12-03 20:52 - 00002277 _____ () C:\Users\Public\Desktop\Google Chrome.lnk
2015-01-13 19:12 - 2014-12-07 21:16 - 00000000 ____D () C:\Users\Elisha\Documents\Outlook Files
2015-01-13 17:20 - 2013-08-22 10:20 - 00000000 ____D () C:\Windows\CbsTemp
2015-01-13 16:23 - 2014-11-28 20:22 - 00003922 _____ () C:\Windows\System32\Tasks\User_Feed_Synchronization-{AF14F380-52D9-4DE2-823A-660D94AAEF7A}
2015-01-11 23:54 - 2014-12-01 15:41 - 00000000 ____D () C:\Users\Elisha\AppData\Roaming\Audacity
2015-01-10 15:15 - 2013-08-22 10:36 - 00000000 ____D () C:\Windows\AppReadiness
2015-01-10 00:05 - 2013-08-22 08:25 - 00262144 ___SH () C:\Windows\system32\config\ELAM
2015-01-09 15:51 - 2014-12-01 15:40 - 00000000 ____D () C:\Program Files (x86)\Audacity
2014-12-29 23:01 - 2014-11-30 15:52 - 00000000 ____D () C:\Users\Elisha\Downloads\website
2014-12-28 22:10 - 2014-10-23 12:45 - 00000000 ____D () C:\ProgramData\McAfee
2014-12-27 17:28 - 2014-11-28 20:19 - 00000000 ____D () C:\Users\Elisha\AppData\Local\Packages
2014-12-27 14:09 - 2014-11-29 23:35 - 00000000 ____D () C:\Users\Elisha\AppData\Local\CrashDumps
2014-12-23 19:08 - 2014-12-03 20:18 - 00000000 ____D () C:\Program Files\Microsoft Office 15
2014-12-19 23:07 - 2014-10-23 12:37 - 00000000 ___RD () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Dell
2014-12-19 23:03 - 2014-11-28 20:19 - 00000000 ____D () C:\Users\Elisha
2014-12-17 09:24 - 2013-08-22 10:36 - 00000000 ____D () C:\Windows\system32\sr-Latn-RS
2014-12-17 09:24 - 2013-08-22 10:36 - 00000000 ____D () C:\Windows\system32\sr-Latn-CS
==================== Bamital & volsnap Check =================
(There is no automatic fix for files that do not pass verification.)
C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed
LastRegBack: 2015-01-08 13:29
==================== End Of Log ============================
Additional scan result of Farbar Recovery Scan Tool (x64) Version: 12-01-2015 02
Ran by Elisha at 2015-01-13 22:24:31
Running from C:\Users\Elisha\Downloads
Boot Mode: Normal
==========================================================
==================== Security Center ========================
(If an entry is included in the fixlist, it will be removed.)
AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: Norton AntiVirus (Disabled - Up to date) {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
AS: Norton AntiVirus (Enabled - Up to date) {631E4324-D31C-783F-EC5C-35AD42B18466}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
==================== Installed Programs ======================
(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)
Amazon 1Button App (HKLM-x32\...\{0A7D6F3C-F2AB-48ED-BE23-99791BFF87D6}) (Version: 1.0.0.4 - Amazon)
AMD Catalyst Install Manager (HKLM\...\{7B4E3572-BAC5-E8FF-3AD6-ACD316726FE2}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
Any Video Converter 5.7.6 (HKLM-x32\...\Any Video Converter_is1) (Version: - Any-Video-Converter.com)
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Audacity 2.0.6 (HKLM-x32\...\Audacity_is1) (Version: 2.0.6 - Audacity Team)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Canon MX870 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX870_series) (Version: - )
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.1.3) (Version: 5.0.1.3 - Coupons.com Incorporated)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.7.5.60 - Dell Inc.)
Dell Digital Delivery (HKLM-x32\...\{D850CB7E-72BC-4510-BA4F-48932BFAB295}) (Version: 2.9.901.0 - Dell Products, LP)
Dell Product Registration (HKLM-x32\...\{17FFE63C-6734-4950-B488-134B5A2505F7}) (Version: 2.04.0280 - Aviata Inc.)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 18.1.12.0 - Synaptics Incorporated)
Dell Update (HKLM-x32\...\{C87ADBDA-EF36-4A53-B05C-DBCD98D3A2CA}) (Version: 1.4.2000.0 - Dell Inc.)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Dell Inc.)
Dropbox 20 GB (HKLM-x32\...\{597A58EC-42D6-4940-8739-FB94491B013C}) (Version: 0.9.0 - Dropbox, Inc.)
DSC/AA Factory Installer (Version: 3.5.6426.22 - PC-Doctor, Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.99 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4675.1003 - Microsoft Corporation)
Microsoft OneDrive (HKU\S-1-5-21-647248783-2239493058-3912521117-1002\...\OneDriveSetup.exe) (Version: 17.3.1229.0918 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
My Dell Client Framework (HKLM-x32\...\InstallShield_{05F1B866-2372-4E82-9AA8-C64FB11CEF8B}) (Version: 1.0.0.3 - Dell)
My Dell Client Framework (x32 Version: 1.0.0.3 - Dell) Hidden
Norton AntiVirus (HKLM-x32\...\NAV) (Version: 21.6.0.32 - Symantec Corporation)
Norton Identity Safe (HKLM-x32\...\NST) (Version: 2014.6.0.27 - Symantec Corporation)
OEM Application Profile (HKLM-x32\...\{1D464EFF-EC8B-F225-2F74-F74143200DDF}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
PocketCloud (HKLM-x32\...\{D9752C7D-A595-4687-A0D5-362E9C311C55}) (Version: 2.7.14 - Wyse Technology)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.322 - Qualcomm Atheros Communications)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.16.010 - Dell Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7231 - Realtek Semiconductor Corp.)
Solution Real (HKLM\...\Solution Real) (Version: 2015.01.13.202328 - Solution Real) <==== ATTENTION!
WinRAR 5.01 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
Winrar and Options (HKLM\...\Winrar_and_Options) (Version: 1.0 - Winrar)
WSE_Vosteran (HKLM-x32\...\WSE_Vosteran) (Version: - WSE_Vosteran) <==== ATTENTION!
==================== Custom CLSID (selected items): ==========================
(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)
CustomCLSID: HKU\S-1-5-21-647248783-2239493058-3912521117-1002_Classes\CLSID\{F8071786-1FD0-4A66-81A1-3CBE29274458}\InprocServer32 -> C:\Users\Elisha\AppData\Local\Microsoft\SkyDrive\17.3.1229.0918\amd64\FileSyncApi64.dll (Microsoft Corporation)
==================== Restore Points =========================
13-01-2015 17:18:23 Windows Update
==================== Hosts content: ==========================
(If needed Hosts: directive could be included in the fixlist to reset Hosts.)
2013-08-22 08:25 - 2013-08-22 08:25 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts
==================== Scheduled Tasks (whitelisted) =============
(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)
Task: {031EBA63-98A4-4414-A1AF-76A5B99AF9D4} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-12-03] (Google Inc.)
Task: {1A199A1B-332D-4907-99AA-4CCD26661CDE} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-12-03] (Google Inc.)
Task: {219BBD05-AC9D-44FD-A791-DEED3241E43E} - System32\Tasks\PCDoctorBackgroundMonitorTask => C:\Program Files\My Dell\uaclauncher.exe [2014-01-10] (PC-Doctor, Inc.)
Task: {25D9ADD9-F642-4741-9078-39088B912669} - System32\Tasks\Microsoft Office 15 Sync Maintenance for ELISHA-Elisha Elisha => C:\Program Files\Microsoft Office 15\Root\Office15\MsoSync.exe [2014-11-04] (Microsoft Corporation)
Task: {475C5035-7E01-4734-9969-790FD58AEE93} - System32\Tasks\PCDEventLauncherTask => C:\Program Files\My Dell\sessionchecker.exe [2014-01-10] (PC-Doctor, Inc.)
Task: {476FC4C4-1B6E-4E09-AB95-EB88001024FE} - System32\Tasks\PocketCloudUpdater => C:\Program
Task: {6610EA2C-F0B0-45B4-84A6-6F8AC34C909E} - System32\Tasks\Microsoft\Office\Office Automatic Updates => C:\Program Files\Microsoft Office 15\ClientX64\OfficeC2RClient.exe [2014-11-04] (Microsoft Corporation)
Task: {6B06A9A7-FB9C-465B-AE46-928DFE5A1AA4} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)
Task: {71E46980-95B6-420D-A4F8-F8FAA651E31E} - System32\Tasks\PocketCloudVirtualChannel => C:\Program Files (x86)\Wyse\PocketCloud\WPCRDPVirtualChannelServer.exe [2013-08-22] ()
Task: {7641035F-6807-4B4E-B881-56CA09F683CB} - System32\Tasks\Norton AntiVirus\Norton Error Processor => C:\Program Files (x86)\Norton AntiVirus\Engine\21.6.0.32\SymErr.exe [2014-01-30] (Symantec Corporation)
Task: {7AD9E783-E83B-44B9-8FFB-21ECAAE15126} - System32\Tasks\Dell\Dell Product Registration => C:\Program Files (x86)\Dell Product Registration\prodreg.exe [2014-04-01] (Aviata Inc)
Task: {814F8C7C-ECAD-4E58-89DB-5245D2B2C522} - System32\Tasks\SystemToolsDailyTest => uaclauncher.exe
Task: {8688D240-4F5C-4C73-8325-72B064B2D683} - System32\Tasks\Microsoft\Office\Office Subscription Maintenance => C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesCommonx86\Microsoft Shared\OFFICE15\OLicenseHeartbeat.exe [2014-11-11] (Microsoft Corporation)
Task: {89AD526E-5457-47DB-9D70-02E1F1C264A5} - System32\Tasks\Norton WSC Integration => C:\Program Files (x86)\Norton AntiVirus\Engine\21.6.0.32\WSCStub.exe [2014-09-21] (Symantec Corporation)
Task: {89C95FEF-CB1C-481B-9830-7773B274B7E9} - System32\Tasks\Norton Identity Safe\Norton Error Processor => C:\Program Files (x86)\Norton Identity Safe\Engine\2014.6.0.27\SymErr.exe [2013-06-03] (Symantec Corporation)
Task: {8B73009E-BA65-4C79-BC07-642A0C7B6E58} - System32\Tasks\Norton AntiVirus\Norton Error Analyzer => C:\Program Files (x86)\Norton AntiVirus\Engine\21.6.0.32\SymErr.exe [2014-01-30] (Symantec Corporation)
Task: {8E5E3D97-FD2A-469D-BF53-88A763C5EB42} - System32\Tasks\Synaptics TouchPad Enhancements => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2014-04-26] (Synaptics Incorporated)
Task: {B7690992-B4AE-4EBA-B07B-DC24676F058B} - System32\Tasks\Microsoft OneDrive Auto Update Task-S-1-5-21-647248783-2239493058-3912521117-1002 => %localappdata%\Microsoft\SkyDrive\SkyDrive.exe
Task: {C92271FF-5189-437B-8114-B81D707BA40D} - System32\Tasks\Norton Identity Safe\Norton Error Analyzer => C:\Program Files (x86)\Norton Identity Safe\Engine\2014.6.0.27\SymErr.exe [2013-06-03] (Symantec Corporation)
Task: {D96137CA-75FC-4534-8050-CF72323DFB26} - System32\Tasks\WSE_Vosteran => C:\Users\Elisha\AppData\Roaming\WSE_Vosteran\UpdateProc\UpdateTask.exe [2015-01-13] () <==== ATTENTION
Task: {E0782FDF-F747-4444-A19F-B2606BD8D010} - System32\Tasks\Dell\Dell Product Registration Update => C:\Program Files (x86)\Dell Product Registration\prodreg.exe [2014-04-01] (Aviata Inc)
Task: {EE995459-2BBC-4BC3-94C7-792A78A50F33} - System32\Tasks\PocketCloud => C:\Program Files (x86)\Wyse\PocketCloud\PocketCloudDesktopApp.exe [2013-08-22] ()
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\WSE_Vosteran.job => C:\Users\Elisha\AppData\Roaming\WSE_VO~1\UPDATE~1\UPDATE~1.EXE <==== ATTENTION
==================== Loaded Modules (whitelisted) =============
2014-06-24 08:54 - 2014-06-24 08:54 - 00140288 _____ () c:\Program Files\ATI Technologies\ATI.ACE\A4\AdaptiveSleepService.exe
2014-06-24 08:53 - 2014-06-24 08:53 - 00127488 _____ () c:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Container.Wlan.dll
2014-12-03 20:18 - 2014-05-20 08:19 - 00105640 _____ () C:\Program Files\Microsoft Office 15\ClientX64\ApiClient.dll
2015-01-13 15:25 - 2015-01-13 15:25 - 00529656 _____ () C:\Program Files (x86)\Solution Real\updateSolutionReal.exe
2015-01-13 19:00 - 2015-01-13 19:00 - 00529656 _____ () C:\Program Files (x86)\Solution Real\bin\utilSolutionReal.exe
2013-08-22 13:40 - 2013-08-22 13:40 - 00016176 _____ () C:\Program Files (x86)\Wyse\PocketCloud\PocketCloudService.exe
2013-08-22 13:40 - 2013-08-22 13:40 - 00040240 _____ () C:\Program Files (x86)\Wyse\PocketCloud\AetherServiceLib.dll
2013-08-22 13:40 - 2013-08-22 13:40 - 00046384 _____ () C:\Program Files (x86)\Wyse\PocketCloud\AetherHelperLib.dll
2014-01-10 16:53 - 2014-01-10 16:53 - 00016384 _____ () C:\Program Files (x86)\Dell\My Dell Client Framework\Dell.ClientFramework.Interfaces.dll
2014-01-10 16:53 - 2014-01-10 16:53 - 00081408 _____ () C:\Program Files (x86)\Dell\My Dell Client Framework\Dell.ClientFramework.Objects.dll
2014-01-10 16:53 - 2014-01-10 16:53 - 00815616 _____ () C:\Program Files (x86)\Dell\My Dell Client Framework\Dell.ClientFramework.Resources.dll
2014-01-10 17:24 - 2014-01-10 17:24 - 00052736 _____ () C:\Program Files (x86)\Dell\My Dell Client Framework\Dell.Client.Pulse.Agent.Plugins.SelfUpdate.dll
2014-01-10 17:24 - 2014-01-10 17:24 - 00019968 _____ () C:\Program Files (x86)\Dell\My Dell Client Framework\Dell.Client.Pulse.Agent.Common.dll
2014-12-03 20:19 - 2014-12-04 06:58 - 08897696 _____ () C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\1033\GrooveIntlResource.dll
2014-10-23 12:44 - 2014-06-04 17:02 - 00020256 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBROverlayIcon.dll
2014-10-23 12:44 - 2014-06-04 17:02 - 00019744 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBROverlayNotBackuped.dll
2014-10-23 12:44 - 2014-06-04 17:03 - 00035104 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRShellExtension.dll
2014-04-29 05:28 - 2014-04-29 05:28 - 00011264 _____ () C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\Modules\ActivateDesktopDebugger\ActivateDesktopDebugger.dll
2014-04-29 05:23 - 2014-04-29 05:23 - 00086016 _____ () C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\Modules\Map\MAP.dll
2015-01-13 19:02 - 2015-01-13 08:23 - 00104184 _____ () C:\Program Files (x86)\Solution Real\bin\SolutionReal.BrowserAdapter.exe
2015-01-13 19:02 - 2015-01-13 08:23 - 00121592 _____ () C:\Program Files (x86)\Solution Real\bin\SolutionReal.BrowserAdapter64.exe
2015-01-13 19:02 - 2015-01-13 07:47 - 00101624 _____ () C:\Program Files (x86)\Solution Real\bin\SolutionReal.expext.exe
2014-04-29 05:31 - 2014-04-29 05:31 - 00012928 _____ () C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\ActivateDesktop.exe
2014-06-24 08:53 - 2014-06-24 08:53 - 00102400 _____ () c:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Proxy.Native.dll
2014-06-24 08:54 - 2014-06-24 08:54 - 00016896 _____ () c:\Program Files\ATI Technologies\ATI.ACE\a4\AS4.NativeProxy.dll
2014-10-23 12:44 - 2014-07-02 23:55 - 00487144 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRCrawler.exe
2015-01-13 19:02 - 2015-01-13 07:42 - 00353016 _____ () C:\Program Files (x86)\Solution Real\bin\SolutionReal.PurBrowse64.exe
2014-10-23 05:54 - 2014-06-24 21:45 - 00371200 _____ () C:\Windows\SYSTEM32\newhsacore64.DLL
2014-10-23 05:54 - 2014-06-24 21:46 - 02047488 _____ () C:\Windows\SYSTEM32\hsaservices64.DLL
2014-10-11 13:06 - 2014-10-11 13:06 - 00073544 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
2014-10-11 13:05 - 2014-10-11 13:05 - 01044776 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
2015-01-13 19:02 - 2015-01-13 07:47 - 00082168 _____ () C:\Program Files (x86)\Solution Real\bin\SolutionReal.expextdll.dll
2015-01-13 19:02 - 2015-01-13 08:23 - 00197368 _____ () C:\Program Files (x86)\Solution Real\bin\693a0a5baa084a3cb7e8.dll
2015-01-13 19:25 - 2015-01-08 19:35 - 01077064 _____ () C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.99\libglesv2.dll
2015-01-13 19:25 - 2015-01-08 19:35 - 00211272 _____ () C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.99\libegl.dll
2014-12-03 20:19 - 2014-12-04 06:58 - 00316576 _____ () C:\Program Files\Microsoft Office 15\Root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE15\AppVIsvStream32.dll
2014-10-23 12:44 - 2014-07-30 19:37 - 01906464 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\STRestoreAPI.dll
2014-10-23 12:44 - 2012-11-26 01:19 - 01153384 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\libxml2.dll
2014-10-23 12:43 - 2012-11-26 01:19 - 00117608 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\zlib1.dll
2015-01-13 19:25 - 2015-01-08 19:35 - 09009480 _____ () C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.99\pdf.dll
2015-01-13 19:25 - 2015-01-08 19:35 - 01677128 _____ () C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.99\ffmpegsumo.dll
2015-01-13 19:25 - 2015-01-08 19:35 - 14913352 _____ () C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.99\PepperFlash\pepflashplayer.dll
==================== Alternate Data Streams (whitelisted) =========
(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)
AlternateDataStreams: C:\Users\Elisha\OneDrive:ms-properties
==================== Safe Mode (whitelisted) ===================
(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcpltsvc => ""=""
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mcpltsvc => ""=""
==================== EXE Association (whitelisted) =============
(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)
==================== MSCONFIG/TASK MANAGER disabled items =========
(Currently there is no automatic fix for this section.)
========================= Accounts: ==========================
Administrator (S-1-5-21-647248783-2239493058-3912521117-500 - Administrator - Disabled)
Elisha (S-1-5-21-647248783-2239493058-3912521117-1002 - Administrator - Enabled) => C:\Users\Elisha
Guest (S-1-5-21-647248783-2239493058-3912521117-501 - Limited - Disabled)
==================== Faulty Device Manager Devices =============
==================== Event log errors: =========================
Application errors:
==================
Error: (01/13/2015 07:35:41 PM) (Source: Perflib) (EventID: 1008) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
Error: (01/13/2015 05:21:10 PM) (Source: Chrome) (EventID: 1) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=39.0.2171.95;lang=;guid=69B861D2B30D4A368A88A6A22E7A2179;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\a8d98ce2-d8d6-4dfb-a185-e4d44fbd81da.dmp
Error: (01/13/2015 04:54:36 PM) (Source: Microsoft-Windows-LocationProvider) (EventID: 2006) (User: NT AUTHORITY)
Description: There was an error with the Windows Location Provider database
Error: (01/13/2015 04:52:19 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: )
Description: 80070005
Error: (01/12/2015 09:51:53 PM) (Source: Office 2013 Licensing Service) (EventID: 0) (User: )
Description: Subscription licensing service failed: -1073415161
Error: (01/12/2015 07:11:14 PM) (Source: Chrome) (EventID: 1) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=39.0.2171.95;lang=;guid=69B861D2B30D4A368A88A6A22E7A2179;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\2a393615-b9ae-4905-903c-e9380a268f47.dmp
Error: (01/12/2015 00:43:37 AM) (Source: Chrome) (EventID: 1) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=39.0.2171.95;lang=;guid=69B861D2B30D4A368A88A6A22E7A2179;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\ad5f5e9b-0df5-431d-9389-87f9d4b8c546.dmp
Error: (01/11/2015 09:51:52 PM) (Source: Office 2013 Licensing Service) (EventID: 0) (User: )
Description: Subscription licensing service failed: -1073415161
Error: (01/11/2015 05:28:44 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1469
Error: (01/11/2015 05:28:44 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1469
System errors:
=============
Error: (01/10/2015 00:01:38 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The My Dell Client Framework service failed to start due to the following error:
%%1053
Error: (01/10/2015 00:01:38 AM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the My Dell Client Framework service to connect.
Error: (01/05/2015 09:21:55 PM) (Source: DCOM) (EventID: 10010) (User: ELISHA)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
Error: (01/05/2015 09:21:55 PM) (Source: DCOM) (EventID: 10010) (User: ELISHA)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
Error: (01/04/2015 02:51:40 AM) (Source: DCOM) (EventID: 10010) (User: ELISHA)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
Error: (01/04/2015 02:51:40 AM) (Source: DCOM) (EventID: 10010) (User: ELISHA)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
Error: (12/31/2014 02:08:04 AM) (Source: DCOM) (EventID: 10010) (User: ELISHA)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
Error: (12/31/2014 02:08:04 AM) (Source: DCOM) (EventID: 10010) (User: ELISHA)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
Error: (12/29/2014 08:20:55 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Wyse PocketCloud service terminated unexpectedly. It has done this 3 time(s).
Error: (12/29/2014 05:34:22 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Wyse PocketCloud service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
Microsoft Office Sessions:
=========================
Error: (01/13/2015 07:35:41 PM) (Source: Perflib) (EventID: 1008) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
Error: (01/13/2015 05:21:10 PM) (Source: Chrome) (EventID: 1) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=39.0.2171.95;lang=;guid=69B861D2B30D4A368A88A6A22E7A2179;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\a8d98ce2-d8d6-4dfb-a185-e4d44fbd81da.dmp
Error: (01/13/2015 04:54:36 PM) (Source: Microsoft-Windows-LocationProvider) (EventID: 2006) (User: NT AUTHORITY)
Description: -2147024883
Error: (01/13/2015 04:52:19 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: )
Description: 80070005
Error: (01/12/2015 09:51:53 PM) (Source: Office 2013 Licensing Service) (EventID: 0) (User: )
Description: Subscription licensing service failed: -1073415161
Error: (01/12/2015 07:11:14 PM) (Source: Chrome) (EventID: 1) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=39.0.2171.95;lang=;guid=69B861D2B30D4A368A88A6A22E7A2179;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\2a393615-b9ae-4905-903c-e9380a268f47.dmp
Error: (01/12/2015 00:43:37 AM) (Source: Chrome) (EventID: 1) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=39.0.2171.95;lang=;guid=69B861D2B30D4A368A88A6A22E7A2179;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\ad5f5e9b-0df5-431d-9389-87f9d4b8c546.dmp
Error: (01/11/2015 09:51:52 PM) (Source: Office 2013 Licensing Service) (EventID: 0) (User: )
Description: Subscription licensing service failed: -1073415161
Error: (01/11/2015 05:28:44 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1469
Error: (01/11/2015 05:28:44 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1469
==================== Memory info ===========================
Processor: AMD A10-7300 Radeon R6, 10 Compute Cores 4C+6G
Percentage of memory in use: 32%
Total physical RAM: 7110.01 MB
Available physical RAM: 4822.22 MB
Total Pagefile: 8262.01 MB
Available Pagefile: 5733.87 MB
Total Virtual: 131072 MB
Available Virtual: 131071.81 MB
==================== Drives ================================
Drive c: (OS) (Fixed) (Total:922.76 GB) (Free:883.23 GB) NTFS
Drive d: (ESP) (Fixed) (Total:0.48 GB) (Free:0.46 GB) FAT32
Drive x: (WINRETOOLS) (Fixed) (Total:0.73 GB) (Free:0.46 GB) NTFS
Drive y: (PBR Image) (Fixed) (Total:7.37 GB) (Free:0.74 GB) NTFS
==================== MBR & Partition Table ==================
========================================================
Disk: 0 (Size: 931.5 GB) (Disk ID: 236A857C)
Partition: GPT Partition Type.
==================== End Of Log ============================