Jump to content

Build Theme!
  •  
  • Infected?

WE'RE SURE THAT YOU'LL LOVE US!

Hey there! :wub: Looks like you're enjoying the discussion, but you're not signed up for an account. When you create an account, we remember exactly what you've read, so you always come right back where you left off. You also get notifications, here and via email, whenever new posts are made. You can like posts to share the love. :D Join 92790 other members! Anybody can ask, anybody can answer. Consistently helpful members may be invited to become staff. Here's how it works. Virus cleanup? Start here -> Malware Removal Forum.

Try What the Tech -- It's free!


Photo

Trovi search bar, causing failed internet! Logs are ready. [Solved

Viruses Maleware Infection CCcleaner Internet connection issue Rootkits trovi search bar

  • This topic is locked This topic is locked
100 replies to this topic

#31 LiquidTension

LiquidTension

    SuperMember

  • Retired Classroom Teacher
  • 2,566 posts

Posted 14 January 2015 - 09:30 AM

Hello, 
 
I'm sorry to hear you're having these issues. 
 

Do you think it could have something to do with the usage of some of these applications?

Unlikely. But it's difficult to pinpoint a cause at this moment in time. 
 

im pretty sure this machine has no more infections

Yes, unlikely to be related to malware. Your machine appears clean. 
When was the last time you cleaned the insides of your computer? 
 

That is not good, but when i looked at the bios, it red 85 degree's F. is that hot?

At idle, that would be considered too hot.
What are you doing when you see that temperature? This is when your computer is locking up?
 
Please download and run Speccy. Include a link to the report in your next post please. 
 
Boot into Safe Mode, and let me know if you still experience lock ups/freezes, as well as that temperature. 
 
MgeHyNE.png Boot into Safe Mode

  • Restart your PC.
  • As soon as the BIOS is loaded, begin repeatedly tapping the F8 key until the Advanced Options menu appears.  
  • Using the arrow keys, select Safe Mode
  • Press the Enter key.

50QfLth.png

 

Would you like to help others with malware removal? Join our Classroom and learn how!

    Advertisements

Register to Remove


#32 jeff matthews

jeff matthews

    Advanced Member

  • Authentic Member
  • PipPipPipPip
  • 768 posts

Posted 14 January 2015 - 03:28 PM

Yes, unlikely to be related to malware. Your machine appears clean. 
When was the last time you cleaned the insides of your computer?

 

I completly rebuit this computer no less then bout 3 months ago. I was going to stick another more powerful CPU fan in it, but i havn't got around to doing that yet. I clean my machine on a regular bases, but we had some issues with hardware, but i replaced all of them. Motherboard, PSU, Graphics card (Although a temp outdated one), still should work, RAM, CPU. There really should not be a hardware issue at all on this machine. but i have to tell you another thing. We have had frequent video output problems as well or so my sister was saying. I am not sure what could be the cause of that, other then to change the graphics card.

 

At idle, that would be considered too hot.
What are you doing when you see that temperature? This is when your computer is locking up?

 

I am not doing nothing, i was just booting on the machine to look at my bios. The computer locks up right now, like when im just on the desktop, does matter if its "Normal" or "safe mode". It still locks up and this is a VERY recent issue, this just now happen. I never had an acute lock up issue before like i do now.

 

 

 

 

 

Summary
        Operating System
            Windows 7 Home Premium 64-bit SP1
        CPU
            Intel Core i3 3220 @ 3.30GHz    32 °C
            Ivy Bridge 22nm Technology
        RAM
            8.00GB Dual-Channel DDR3 @ 668MHz (9-9-9-24)
        Motherboard
            ASUSTeK COMPUTER INC. P8Z77-V LK (LGA1155)    20 °C
        Graphics
            HF205 (1600x900@60Hz)
            1024MB ATI AMD Radeon HD 6670 (MSI)    28 °C
        Storage
            232GB Western Digital WDC WD2500AAKX-00ERMA0 (SATA)    25 °C
        Optical Drives
            TSSTcorp CDDVDW SH-224BB
        Audio
            Realtek High Definition Audio
Operating System
    Windows 7 Home Premium 64-bit SP1
    Computer type: Desktop
    Installation Date: 8/17/2014 6:23:48 PM
    Serial Number: 37VGT-RY4GC-4BP6G-FCW64-M7JCQ
        Windows Security Center
            User Account Control (UAC)    Enabled
            Notify level    2 - Default
            Firewall    Enabled
            Antivirus    Disabled
        Windows Update
            AutoUpdate    Download Automatically and Install at Set Scheduled time
            Schedule Frequency    Every Day
            Schedule Time    3:00 AM
        Windows Defender
            Windows Defender    Enabled
        .NET Frameworks installed
            v4.5 Full
            v4.5 Client
            v3.5 SP1
            v3.0 SP2
            v2.0 SP2
        Internet Explorer
            Version    11.0.9600.17501
        PowerShell
            Version    2.0
        Environment Variables
            USERPROFILE    C:\Users\Ashley
            SystemRoot    C:\Windows
                User Variables
                    TEMP    C:\Users\Ashley\AppData\Local\Temp
                    TMP    C:\Users\Ashley\AppData\Local\Temp
                Machine Variables
                    ComSpec    C:\Windows\system32\cmd.exe
                    FP_NO_HOST_CHECK    NO
                    NUMBER_OF_PROCESSORS    4
                    OS    Windows_NT
                    Path    C:\Program Files (x86)\Intel\iCLS Client\
                    C:\Program Files\Intel\iCLS Client\
                    C:\Windows\system32
                    C:\Windows
                    C:\Windows\System32\Wbem
                    C:\Windows\System32\WindowsPowerShell\v1.0\
                    C:\Program Files\Intel\Intel Management Engine Components\DAL
                    C:\Program Files\Intel\Intel Management Engine Components\IPT
                    C:\Program Files (x86)\Intel\Intel Management Engine Components\DAL
                    C:\Program Files (x86)\Intel\Intel Management Engine Components\IPT
                    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static
                    PATHEXT    .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
                    PROCESSOR_ARCHITECTURE    AMD64
                    PROCESSOR_IDENTIFIER    Intel64 Family 6 Model 58 Stepping 9, GenuineIntel
                    PROCESSOR_LEVEL    6
                    PROCESSOR_REVISION    3a09
                    PSModulePath    C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
                    TEMP    C:\Windows\TEMP
                    TMP    C:\Windows\TEMP
                    USERNAME    SYSTEM
                    windir    C:\Windows
                    windows_tracing_flags    3
                    windows_tracing_logfile    C:\BVTBin\Tests\installpackage\csilogfile.log
        Power Profile
            Active power scheme    Balanced
            Hibernation    Enabled
            Turn Off Monitor after: (On AC Power)    10 min
            Turn Off Hard Disk after: (On AC Power)    20 min
            Suspend after: (On AC Power)    30 min
            Screen saver    Disabled
        Uptime
                Current Session
                    Current Time    1/14/2015 1:30:55 PM
                    Current Uptime    2,868 sec (0 d, 00 h, 47 m, 48 s)
                    Last Boot Time    1/14/2015 12:43:07 PM
        Services
            Running    AMD External Events Utility
            Running    Application Experience
            Running    Application Information
            Running    Background Intelligent Transfer Service
            Running    Base Filtering Engine
            Running    Canon Inkjet Printer/Scanner/Fax Extended Survey Program
            Running    COM+ Event System
            Running    Cryptographic Services
            Running    DCOM Server Process Launcher
            Running    Desktop Window Manager Session Manager
            Running    DHCP Client
            Running    Diagnostic Policy Service
            Running    Diagnostic Service Host
            Running    Distributed Link Tracking Client
            Running    DNS Client
            Running    Group Policy Client
            Running    Human Interface Device Access
            Running    IKE and AuthIP IPsec Keying Modules
            Running    Intel Capability Licensing Service Interface
            Running    Intel Dynamic Application Loader Host Interface Service
            Running    Intel Management and Security Application Local Management Service
            Running    Intel Management and Security Application User Notification Service
            Running    Intel Rapid Storage Technology
            Running    IP Helper
            Running    Multimedia Class Scheduler
            Running    Network Connections
            Running    Network List Service
            Running    Network Location Awareness
            Running    Network Store Interface Service
            Running    Peer Networking Identity Manager
            Running    Plug and Play
            Running    Power
            Running    Print Spooler
            Running    Program Compatibility Assistant Service
            Running    Remote Desktop Services
            Running    Remote Procedure Call (RPC)
            Running    RPC Endpoint Mapper
            Running    SAS Core Service
            Running    Security Accounts Manager
            Running    Security Center
            Running    Server
            Running    Shell Hardware Detection
            Running    SSDP Discovery
            Running    Superfetch
            Running    System Event Notification Service
            Running    Task Scheduler
            Running    TCP/IP NetBIOS Helper
            Running    Themes
            Running    User Profile Service
            Running    Windows Audio
            Running    Windows Audio Endpoint Builder
            Running    Windows Defender
            Running    Windows Event Log
            Running    Windows Firewall
            Running    Windows Font Cache Service
            Running    Windows Image Acquisition (WIA)
            Running    Windows Management Instrumentation
            Running    Windows Modules Installer
            Running    Windows Search
            Running    Windows Update
            Running    WinHTTP Web Proxy Auto-Discovery Service
            Running    Workstation
            Stopped    ActiveX Installer (AxInstSV)
            Stopped    Adaptive Brightness
            Stopped    Adobe Flash Player Update Service
            Stopped    Application Identity
            Stopped    Application Layer Gateway Service
            Stopped    ASP.NET State Service
            Stopped    avast! Antivirus
            Stopped    avast! Firewall
            Stopped    BitLocker Drive Encryption Service
            Stopped    Block Level Backup Engine Service
            Stopped    Bluetooth Support Service
            Stopped    Certificate Propagation
            Stopped    CNG Key Isolation
            Stopped    COM+ System Application
            Stopped    Computer Browser
            Stopped    Credential Manager
            Stopped    Diagnostic System Host
            Stopped    Disk Defragmenter
            Stopped    Distributed Transaction Coordinator
            Stopped    Encrypting File System (EFS)
            Stopped    Extensible Authentication Protocol
            Stopped    Fax
            Stopped    Function Discovery Provider Host
            Stopped    Function Discovery Resource Publication
            Stopped    Google Update Service (gupdate)
            Stopped    Google Update Service (gupdatem)
            Stopped    Health Key and Certificate Management
            Stopped    HomeGroup Listener
            Stopped    HomeGroup Provider
            Stopped    Interactive Services Detection
            Stopped    Internet Connection Sharing (ICS)
            Stopped    Internet Explorer ETW Collector Service
            Stopped    IPsec Policy Agent
            Stopped    KtmRm for Distributed Transaction Coordinator
            Stopped    Link-Layer Topology Discovery Mapper
            Stopped    Media Center Extender Service
            Stopped    Microsoft .NET Framework NGEN v2.0.50727_X64
            Stopped    Microsoft .NET Framework NGEN v2.0.50727_X86
            Stopped    Microsoft .NET Framework NGEN v4.0.30319_X64
            Stopped    Microsoft .NET Framework NGEN v4.0.30319_X86
            Stopped    Microsoft iSCSI Initiator Service
            Stopped    Microsoft SharePoint Workspace Audit Service
            Stopped    Microsoft Software Shadow Copy Provider
            Stopped    Mozilla Maintenance Service
            Stopped    Net.Msmq Listener Adapter
            Stopped    Net.Pipe Listener Adapter
            Stopped    Net.Tcp Listener Adapter
            Stopped    Net.Tcp Port Sharing Service
            Stopped    Netlogon
            Stopped    Network Access Protection Agent
            Stopped    Office Source Engine
            Stopped    Office Software Protection Platform
            Stopped    Parental Controls
            Start pending    Peer Name Resolution Protocol
            Stopped    Peer Networking Grouping
            Stopped    Performance Counter DLL Host
            Stopped    Performance Logs & Alerts
            Stopped    PnP-X IP Bus Enumerator
            Stopped    PNRP Machine Name Publication Service
            Stopped    Portable Device Enumerator Service
            Stopped    Problem Reports and Solutions Control Panel Support
            Stopped    Protected Storage
            Stopped    Quality Windows Audio Video Experience
            Stopped    Remote Access Auto Connection Manager
            Stopped    Remote Access Connection Manager
            Stopped    Remote Desktop Configuration
            Stopped    Remote Procedure Call (RPC) Locator
            Stopped    Remote Registry
            Stopped    Routing and Remote Access
            Stopped    Secondary Logon
            Stopped    Secure Socket Tunneling Protocol Service
            Stopped    Smart Card
            Stopped    Smart Card Removal Policy
            Stopped    SNMP Trap
            Stopped    Software Protection
            Stopped    SPP Notification Service
            Stopped    Tablet PC Input Service
            Stopped    Telephony
            Stopped    Thread Ordering Server
            Stopped    TPM Base Services
            Stopped    UPnP Device Host
            Stopped    Virtual Disk
            Stopped    Volume Shadow Copy
            Stopped    WebClient
            Stopped    Windows Activation Technologies Service
            Stopped    Windows Backup
            Stopped    Windows Biometric Service
            Stopped    Windows CardSpace
            Stopped    Windows Color System
            Stopped    Windows Connect Now - Config Registrar
            Stopped    Windows Driver Foundation - User-mode Driver Framework
            Stopped    Windows Error Reporting Service
            Stopped    Windows Event Collector
            Stopped    Windows Installer
            Stopped    Windows Media Center Receiver Service
            Stopped    Windows Media Center Scheduler Service
            Stopped    Windows Media Player Network Sharing Service
            Stopped    Windows Presentation Foundation Font Cache 3.0.0.0
            Stopped    Windows Remote Management (WS-Management)
            Stopped    Windows Time
            Stopped    Wired AutoConfig
            Stopped    WLAN AutoConfig
            Stopped    WMI Performance Adapter
            Stopped    WWAN AutoConfig
        TimeZone
            TimeZone    GMT -8:00 Hours
            Language    English (United States)
            Location    United States
            Format    English (United States)
            Currency    $
            Date Format    M/d/yyyy
            Time Format    h:mm:ss tt
        Scheduler
            1/14/2015 1:41 PM;    GoogleUpdateTaskMachineUA
            1/14/2015 2:15 PM;    Adobe Flash Player Updater
            1/14/2015 9:41 PM;    GoogleUpdateTaskMachineCore

 

 

I am sorry i am not sure how to post the entire log, its way to long. If your talking bout an internet link. Not sure how to do that anyways. But hey i have to tell you these, temps look absolutly fine. There is no indication here what so ever that say the temps are high. But in the bios, its a different story. I can go look at my bios right now and its stating that its around 70 to 80 degree's at least. Also the machine will start acting up, the first thing that happens is the mouse will go out, which made me surmise that it was an issue with the USB controllers not functioning, but then the entire machine freezes to where i can't use the task manager. That may also be an issue with USB as well meaning that the keyboard and mouse both have problems as well. Then again the miss read out of the temp in the bios is missleading. I might consider pugging in some devices via PS2 ports and see when the locks happen, if i can still use the computer. Cause it may be all related to USB functionaility. I am not sure.

 

But why would the Bios read 85 degree's then? Is there a way we can check these USB controllers, possible re-install the drivers? It is quite possible that some of these deep internal scans may of curropted some drivers? Just a thought. I really don't know what else to do at this point.


Edited by jeff matthews, 14 January 2015 - 03:42 PM.


#33 LiquidTension

LiquidTension

    SuperMember

  • Retired Classroom Teacher
  • 2,566 posts

Posted 15 January 2015 - 04:22 AM

Hello, 

 

In order to gain a better understanding of what may be causing the issues you're experiencing, we need to test your machine in a Linux environment. Using the instructions below, please create a Live CD and boot into Puppy Linux. Test your machine in this environment, and let me know how it performs, whether you experience the same issues, etc. 

 

I7SI42o.png Puppy Linux
 
Required Hardware:

  • CD Burner (CDRW) Drive
  • Blank CD
     

STEP 1
HONQk1b.png Burn Puppy Linux Live CD Using Clean PC

  • Using your clean PC:
  • Open BurnCDCC.
  • Extract All files to a convenient location.  
  • Double-Click 1BurnCDCCIcon.PNGBurnCDCC.
  • Click Browse 2BurnCDCCBrowseButton.PNG and navigate to the Puppy Linux ISO file you downloaded earlier.
  • Double-Click the file.
  • Important: Adjust the speed bar to CD: 4x DVD: 1x.
  • Click Start 3BurnCDCCStartButton.PNG.
  • Your CD Burner Tray will automatically open. 
  • Insert a blank CD and close the tray.
  • Click OK.
  • Your Puppy Linux Live CD will now be created.
     

STEP 2
B380I6P.png Change BIOS Boot Priority

  • Restart the affected PC.
  • Read the following instructions on how to change your BIOS boot priority to a CD. 
  • Open your CD ROM drive and insert your Puppy Linux Live CD.
  • Press F10 to save and exit.
  • Press Y to continue.
  • Your computer will restart and boot from your Puppy Linux Live CD.

50QfLth.png

 

Would you like to help others with malware removal? Join our Classroom and learn how!


#34 jeff matthews

jeff matthews

    Advanced Member

  • Authentic Member
  • PipPipPipPip
  • 768 posts

Posted 15 January 2015 - 05:27 AM

I wanted to mention that i do have a "Kaspersky Rescue" disk. Will that work? Or should i just follow instructions and create a linux one.



#35 LiquidTension

LiquidTension

    SuperMember

  • Retired Classroom Teacher
  • 2,566 posts

Posted 15 January 2015 - 05:36 AM

Hello, 

 

Testing in a Linux environment is the best way to ascertain if your issues are hardware or software related. 


50QfLth.png

 

Would you like to help others with malware removal? Join our Classroom and learn how!


#36 jeff matthews

jeff matthews

    Advanced Member

  • Authentic Member
  • PipPipPipPip
  • 768 posts

Posted 15 January 2015 - 03:40 PM

Ok i am going to do that now. But i hope after we are done with this i can get some protection on this machine, make a system reg back up and defrag or do what ever i have to do to prevent infections in the future cause my sister just went on the computer again with out my consent and went to a few sites with no protection on the machine. I scanned them via virus total, they look good but some of them have unrated sites. Nothing in the red though so i think its ok.

 

https://www.virustot...sis/1421357800/

 

https://www.virustot...sis/1421357849/

 

 

So i am in linux now, what sort of things can i test in linux. So far it looks ok., Although its downloading at an incredibly slow rate, like 3.5 K'b's, seriously?

 

I just clicked on Firefox and its downloading the definitions for that.


Edited by jeff matthews, 15 January 2015 - 03:52 PM.


#37 jeff matthews

jeff matthews

    Advanced Member

  • Authentic Member
  • PipPipPipPip
  • 768 posts

Posted 15 January 2015 - 07:11 PM

So absolutely no USB defects well running this system. My sister was using it as well for a bit later and she said she didn't notice anything besides the internet not working, but that is probably because i don't have the drivers and or modem configured with this OS.

 

I also heard from various resources that Linux is a safer and more secure then windows in relation to infections, maleware and things like that. Something bout the coding of the OS being completely different to windows and so there for not as vurnabile as windows is. Is that true at all?

 

In any case this has shown me that the USB defects is an issue related to windows somehow and is a software problem, not a hard ware issue. I have the same sort of problems on my other computer from time to time as well. Wish i knew how to fix this. As far as the machine it self crashing and shutting down, none of that is happening either.

 

This is a relief to me actually, cause i am glad its not a hardware issue. Is there any type of scans or software i can run through the linux?


Edited by jeff matthews, 15 January 2015 - 07:19 PM.


#38 LiquidTension

LiquidTension

    SuperMember

  • Retired Classroom Teacher
  • 2,566 posts

Posted 16 January 2015 - 12:03 AM

Hello, 
 

But i hope after we are done with this i can get some protection on this machine

Yes, we can do this. 
 

I also heard from various resources that Linux is a safer and more secure then windows in relation to infections, maleware and things like that. 

~95% of the computers in the world run some version of Windows. One of the key objectives for a malware author is to infect as many machines as possible, so naturally, Windows is their choice of OS to target. 
 
With such a small percentage running Linux, the number of malware that targets this OS is relatively low. As such, one can consider Linux the safer OS. Who knows what the story would be if the numbers were reversed, and Linux occupied ~95% of the market...
 

Is there any type of scans or software i can run through the linux?

We've established the issues you're experiencing are related to your installation of Windows. We don't need to use Linux any further. 
 
Our first step is to create backups of your important files and registry. Follow the instructions below on how you can safely do this. 
Please let me know when you're satisfied your important files are backed up. 
 
STEP 1
xAFZxnZc.jpg.pagespeed.ic.8db6OVtjOI.png DelFix

  • Please download DelFix and save the file to your Desktop.
  • Right-Click DelFix.exe and click AVOiBNU.jpg Run as administrator.
  • Remove the checkmark next to the following items:
    • Remove disinfection tools
  • Place a checkmark next to the following items:
    • Create registry backup
  • Click the Run button.
     

STEP 2
ypeNg1J.png Panda USB Vaccine

  • Please download Panda USB Vaccine and save the file to your Desktop of a clean PC.
  • Double-click USBVaccineSetup.exe to install the programme.
  • Read and accept the license agreement, then click Next.
  • Upon completion of the setup, ensure Launch Panda USB Vaccine is checked and click Finish.
  • Click the Vaccinate Computer button. It should now show a green checkmark and confirm Computer vaccinated.
  • Hold down the Shift key on your keyboard and insert your USB drive into the clean PC.
  • Follow these instructions on how to reformat your USB drive (this will remove all files on the device). This is to ensure the drive is clean. 
  • Return to Panda USB Vaccine. When the name of the drive appears in the Panda USB Vaccine dialog box, click the Vaccinate USB drive(s)button.
  • Exit the programme when done.

-- Computer Vaccination will prevent any AutoRun file from running, regardless of whether the removable device is infected or not. USB Vaccination disables the autorun file so it cannot be read, modified or replaced and creates an AUTORUN_.INF as protection against malicious code. The Panda Resarch Blog advises that once USB drives have been vaccinated, they cannot be reversed except with a format. If you do this, be sure to back up your data files first or they will be lost during the formatting process.

 
STEP 3
nSymGHK.png Folder Options

  • Press the Windows Key + r on your keyboard at the same time. Type Control Folders and click OK.
  • Click View. Under Hidden files and folders:
  • Place a checkmark next to Show hidden files, folders and drives.
  • Remove the checkmark next to Hide extensions for known file types.
  • Click Apply followed by OK.
     

STEP 4
LRQ3fDK.png Backup Data

The safest practice is not to backup any executable files (.exe), screensavers (.scr), dynamic link library (.dll), autorun (.ini) or script files (.php,.asp.htm.html.xml) files because they may be infected by malware. You should also avoid backing up compressed files (.zip.cab.rar) that have executables inside as some types of malware can penetrate compressed files and infect the .exe files within them. Other types of malware may disguise itself by hiding a file extension or by adding double file extensions (hence why STEP 2 is important) and/or space(s) in the file's name to hide the real extension, so be sure you look closely at the full file name.

  • Backing up documents, image, music and video is fine.
  • To repeat, do not backup up files with the following extensions:
.exe, .scr, .bat, .com, .cmd, .msi, .pif, .ini, .htm, .html, .hta, .php, .asp, .xml, .zip, .rar, .cab
  • Once you have decided which files you wish to backup, copy the files over to a USB drive.

50QfLth.png

 

Would you like to help others with malware removal? Join our Classroom and learn how!


#39 jeff matthews

jeff matthews

    Advanced Member

  • Authentic Member
  • PipPipPipPip
  • 768 posts

Posted 16 January 2015 - 03:49 AM

What bout all of the applications that i have on there? Just redownload each one again? Also HTML. I have to back up book marks at least for the firefox browser.

 

What is that program you utilize to get a full listing of all installations on your computer? I may have to use that if you want me to forgo backing up my programs. So i know which ones to download again on this machine.

 

So essentially this is a format and clean install? Em i understanding this correctly? After all that work we did, were just going to format the computer?

 

Also i only have a 16 Gb USB drive. The amount of data i would have to back up on here is at least around 150 GB. Mostly Media and games and things like that.


Edited by jeff matthews, 16 January 2015 - 03:52 AM.


#40 LiquidTension

LiquidTension

    SuperMember

  • Retired Classroom Teacher
  • 2,566 posts

Posted 16 January 2015 - 05:14 AM

No, I haven't said anything about a reformat. That is the worst case scenario.

You don't need to backup your programmes.

We're backing up your personal files as a precaution before we begin troubleshooting the lock up issues mentioned earlier.

We can begin troubleshooting immediately, but backing up data first would be the recommended course of action incase unforeseen issues arise.

50QfLth.png

 

Would you like to help others with malware removal? Join our Classroom and learn how!

    Advertisements

Register to Remove


#41 jeff matthews

jeff matthews

    Advanced Member

  • Authentic Member
  • PipPipPipPip
  • 768 posts

Posted 16 January 2015 - 01:58 PM

Ohh i see, ok well then just the important documents and files then. Ok well there are certain things that i know i do not want to delete, such as bookmarks for the browser, its taken many years to gather all those resources so as you said not to back up any HTML documents, but i think i am not going to have a choice in the matter. How else em i going to back up my bookmarks? Or is that something that is most likely not going to be deleted?

 

In any case, ill get started on this.



#42 jeff matthews

jeff matthews

    Advanced Member

  • Authentic Member
  • PipPipPipPip
  • 768 posts

Posted 16 January 2015 - 02:25 PM

Ok well i am all done backing up the immportant files. Ready for the next steps.



#43 LiquidTension

LiquidTension

    SuperMember

  • Retired Classroom Teacher
  • 2,566 posts

Posted 17 January 2015 - 03:32 AM

Hello, 
 

How else em i going to back up my bookmarks?

Backing up your bookmarks to a .html file should be OK. 
 
Lets begin by testing a new user profile. After creation, I'd like you to monitor for issues previously mentioned, and let me know if they're present. 
 
STEP 1
xfuv55DC.png.pagespeed.ic.utHP7dQtHY.jpg Creating System Restore Point (W7/Vista)

  • Click the Windows Start Button 29Fou9c.jpg. Right-click Computer and click Properties.
  • Click System protection in the panel on the left. 
  • Click the System Protection tab, followed by Create.
  • In the System Protection dialog box, type a description, and click Create.
  • Upon completion, close the window.
     

STEP 2
bSAX0Re.png Creating New User Profile (no file transfer) W7/Vista

  • Click the Start button, Control Panel and double-click User Accounts
  • Click Manage Another Account.
  • Type a new account name you wish to use and click Next.
  • Select Computer administrator and click Create Account.
  • Click the Start button, click the arrow to the right of Shut Down, and click Switch user.
  • Log into the new user profile.
  • Once your settings are created, test your computer performance. 

50QfLth.png

 

Would you like to help others with malware removal? Join our Classroom and learn how!


#44 jeff matthews

jeff matthews

    Advanced Member

  • Authentic Member
  • PipPipPipPip
  • 768 posts

Posted 17 January 2015 - 06:21 PM

Hmm i havn't notice anything as far as the USB going out. I had it mostly on idle though but i will continue to monitor it.

 

Every time i switch user though the "catalyst control Center" fails

 

Files that help describe the problem:
  C:\Users\Account Admin\AppData\Local\Temp\WERDF46.tmp.WERInternalMetadata.xml
  C:\Users\Account Admin\AppData\Local\Temp\WER5E.tmp.appcompat.txt
  C:\Users\Account Admin\AppData\Local\Temp\WER9D.tmp.hdmp

Read our privacy statement online:
  http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 

 

EDIT: It just happend again, i figured it out to. Seeing as how the USB  didn't go out when i was running Lynux leads me to believe its not a port issue or a hardware issue.

 

So what happened was after just messing around on the machine for a little while, eventually the USB mouse and keyboard both went out at the same exact time. These were plugged into the front of the case, but the USB 3.0 for some reason works. For example right now i have three ports in the front of the case, 2 USB 2.0 and 1 USB 3.0. Right now i have the mouse unhooked cause it won't work in the USB 2.0. But i have the keyboard hooked into the USB 3.0 and it works fine. Now in order to work the mouse again so if i have to click "save changes" to this post. I will have to unplug the keybard, and plug the mouse into the USB 3.0. You follow that? I am not trying to be confusing here, but that is the situation. This is NOT a computer crash. I have determined that this is only a USB defect. Though i can't explain why my bios reads 75 degree's. But that is another thing i guess.

 

If i reboot the machine, all of the USB ports work as they should, but after a while eventually they go out. So my guess is it has to do something with the USB 2.0 controllers or drivers. But this is not a case of a hardware issue, other wise i would have had the same issue with Lynux installed right?


Edited by jeff matthews, 17 January 2015 - 09:05 PM.


#45 LiquidTension

LiquidTension

    SuperMember

  • Retired Classroom Teacher
  • 2,566 posts

Posted 18 January 2015 - 10:24 AM

Hello, 
 
Regarding the temperature readings you've mentioned -  it's possible the readings are in Fahrenheit, not Celsius. This is the likely case, and appears consistent with the temperatures reported by Speccy. 75/85 degrees Fahrenheit is normal.
 
------------

 

Please do the following. 
 

qd0Bfg4.png System Summary Information

  • Press the Windows Key pdKOQKY.png + r on your keyboard at the same time.
  • Type msinfo32 and click OK.
  • Click on System Summary to select it. 
  • Click FileSave. Name the file System Summary and save the file to your Desktop.
  • Upload the file (System Summary) to my channel.

50QfLth.png

 

Would you like to help others with malware removal? Join our Classroom and learn how!

Related Topics




Also tagged with one or more of these keywords: Viruses, Maleware, Infection, CCcleaner, Internet connection issue, Rootkits, trovi search bar

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users