HJT logs are only allowed in the malware removal forum - which is why I rolled your log up as an attachment.
You got that error message when running HJT because you didn't run it as an administrator.
If the Tech Team isn't able to find the cause of your issue, then you will want to post in the malware removal forum. Please read here and follow instructions to do that.
download the free version from Piriform, run it and save the report as a txt file it should provide a reasonable insight on what is going on inside your computer and in particular the temps at Motherboard, CPU and Hard Drive.
If you want to copy and paste the details into your reply here then please be sure to remove the Windows Product serial key number from the Operating System section….
Hi Roligan, All your temps CPU, MOBO Video and Hard drive are high.
The cutting out or shutting down you have experienced is probably the thermal sensors detecting excessive heat and triggering the shutdown to prevent further damage to your computer.
One of the most common causes of excessive heat is a build up of dust and airborne particulates that settle on the electronic components particularly around the fan(s) the CPU and video chip and the attendant heat sink and cooling passages and vents.
This build up can become so thick that on first inspection it may look like a purpose built felt gasket…often it needs scraping out using non magnetic tools…..this process involves a certain amount of dismantling of the laptop, so full personal safety and ESD precautions are necessary.
The build up is exacerbated if the computer has ever been used on a non hard surface…. if it has ever been used on a carpet or sofa or bedding or rug etc( including someones lap!) then tiny fibres can be drawn in by the cooling system and they then settle inside and cause all sorts of problems.
The great enemy of electronics is heat….. its important to try and keep things running as cool as possible, so if its some time since you completed a full clean both internal and external of your computer then this may be the first step.
A temporary measure that may help is to use a low power air duster ( compressed air specially formulated for computers) to blow out the cooling fan vanes and the passages you can get to, a vacuum cleaner used carefully and judiciously is also worth trying and elevating the laptop leaving a 1 inch or more air gap underneath, external fan blowing the heat away and purpose built cooling trays….all these may help.
Your local competent computer technician can provide you with a quotation for a dismantle and internal clean and this may be a good investment…. especially if the thermal compound on the CPU and or Video chip has failed and needs replacing…
After you have carried out the steps above run Speccy again and compare the temps… they should now be much lower…. if they are then we can start to investigate the "slows"… but its not worth beginning that step until the temps are under control Regards paws
thank you for that info. I just checked and I am logged in as an administrator. There are not any other users created or available.
I'm not entirely sure if there's something I have to do now or if I just wait.
Please advise.
J
Just for your information - not to confuse what you are doing with paws… but being logged in as a user with administrator rights is completely different than running a program as administrator. To do this, you would right click on the program and then select "Run as administrator…". This works very similar to an elevated command prompt. Here is a semi-technical description: http://windows.microsoft.com/en-us/windows7/how-do-i-run-an-application-once-with-a-full-administrator-access-token
but being logged in as a user with administrator rights is completely different than running a program as administrator.
you sure tomk? far as i'm aware yes when logged in as a user you can run programs as an administrator by the right click method you mention, but when logged in as an admin (user with administrator rights) all programs run as an administrator anyway so there is no difference.
I guess I can't say I'm sure, but that's what I understand from Microsoft - and I've seen a few dozen users with Admin accounts get that message…but not when right clicking and running as administrator.
I will say that I believe you are correct if UAC has been disabled.
well your a lot more experienced with windows than i am and why i asked, didn't know uac made any difference if you were logged in as an admin either, then again windows has tightened up permissions over the years and i've used it less and less so maybe things don't work the same as i thought.
well your a lot more experienced with windows than i am and why i asked, didn't know uac made any difference if you were logged in as an admin either, then again windows has tightened up permissions over the years and i've used it less and less so maybe things don't work the same as i thought.
You Linux users!!!
The error is due to not running as admin. Terry, with UAC enabled all logged on users are limited users until you are prompted by windows to elevate and you subsequently click to allow. This should happen when a program requires admin access. The only time this doesn't happen is when UAC is disabled, or you are actually logged in as the Administrator user account (which is disabled on most windows machines by default). When there is a problem it is because the application is written in a certain way that prevents the proper elevation of the user account thus requiring you to right-click and "Run As Administrator." We can basically say these programs are not Windows Vista or newer compliant - such as HJT.
On a side note, it is important to recognize what happens when a user clicks "Allow," to elevate. To over simplify things you can think of it as logging off and logging back on as the administrator account and running the program. If you are a network admin, you can quickly see how there can be problems when settings, drive mappings, etc. are configured for a user and then when you "elevate" you are suddenly logged in as a different user that does not have those same settings. This is the biggest problem with UAC, because no matter how much Microsoft has tried to fix the problem - you might as well be logging on to the computer with a completely different user account after you click that "allow," button.
I have cleaned the fan and as you suspected it was full of dust. My laptop is definitely running better but still slow.
I have attached a new report for your review.
J
Roligan, those numbers are much better. Your system was definitely overheating and causing it to shut off. This should help out tremendously.
Your laptop's internal hard drive may be going bad. It is difficult for me to know because numbers vary from manufacturer to manufacturer. However, I have reason to believe you may have some hard drive failure according to the SMART numbers in your Speccy report.
My recommendation is that you first backup your data to the external hard drive I can already see you have. Then run the Fix All -> Long test in SeaTools. Run it only on your Laptop's Samsung hard drive. It will take a while to finish. Indications of bad sectors or failure will confirm that your performance problems are probably related to hard drive failure.
Other than that, while you have quite a few things running, many of which are unnecessary it does not appear to be making a significant impact on your performance. But, this may be incorrect. Performance issues can be diagnosed by using a clean boot methodology of process and elimination: http://support.microsoft.com/kb/929135 - msconfig will allow you to selectively disable services and other startup items that may be impacting your system's performance.
On a side note, you are for some reason running Windows 7 32-bit on a system that should be running 64-bit. This is going to also negatively impact overall performance.
Roligan i'm sorry to drag your topic off subject but to appleoddity i know how/what uac works/does to a certain extent (even being a linux user. ), but it's this user admin thing i seem to be confusing/having trouble with, and been so long since i've used a windows pc in earnest or read about uac i'd like a clarification if possible please.
i know windows has a specific/seperate admin account (used only in safe mode usually.) but if you also create a user admin account and log into that (which a lot of people still do from my experience even tho i always tell them not to.) and not just a user account without admin rights, doesn't that run everything with the full admin permissions anyway so you never see the uac popup asking for raised permissions?
like i said i know windows has tightened up it's permissions over the years to be more like linux
and you probably have already answered this with
with UAC enabled all logged on users are limited users until you are prompted by windows to elevate and you subsequently click to allow.
and tomk also answered with
and I've seen a few dozen users with Admin accounts get that message
it's just i have a bad memory and forget/confuse these things at times, so why i asked for the clarification.
sorry again Roligan.
back on topic
now the temp problem seems to be sorted i agree the hard drive could be the problem, not seen anywhere in the topic, unless i missed it, is how full the hard drive is, so that would be the first thing i'd check, see how full it is, a very full hard drive causes all sorts of problems not least a very slow system.
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You Linux users!!! 
), but it's this user admin thing i seem to be confusing/having trouble with, and been so long since i've used a windows pc in earnest or read about uac i'd like a clarification if possible please.
