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Vosteran issue + pop up ads and hyperlinked words [Solved]


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22 replies to this topic

#16 Satchfan

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Posted 11 December 2014 - 03:00 PM

Yes, that's fine.

 

I'll send further instructions soon to clean up.

 

Satchfan


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#17 carriekil

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Posted 12 December 2014 - 03:15 PM

Sounds Good!



#18 Satchfan

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Posted 12 December 2014 - 05:32 PM

Sorry carriekil, one final scan before we clean up, :)

Run Security Check

Download Security Check by screen317 from here or here.

  • save it to your Desktop.
  • double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • a Notepad document should open automatically called checkup.txt; please post the contents of that document.

Thanks

Satchfan
 

 


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#19 carriekil

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Posted 13 December 2014 - 02:14 PM

Here it is!

 

Results of screen317's Security Check version 0.99.93 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Norton 360   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Spybot - Search & Destroy
````````Process Check: objlist.exe by Laurent```````` 
 Spybot Teatimer.exe is disabled!
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 



#20 Satchfan

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Posted 13 December 2014 - 04:21 PM

Well done carriekil, your computer appears to be clean.

Now that you’re free from malware, as long as your computer seems to be running well, please follow these simple steps to tidy up you computer and decrease the likelihood of getting infected again:

Uninstall AdwCleaner

  • double click on adwcleaner.exe to run the tool
  • click on Uninstall
  • confirm with Yes.

You can delete all other logs and programs we’ve used that are on your desktop. Just click on them and press Delete.

===================================================

Download & run Delfix

  • download Delfix from here to remove many of the tools we've used during the cleaning process.
  • ensure “Remove disinfection tools” is checked.

Also place a checkmark next to:


o    Create registry backup
o    Purge system restore


  • click the Run button.

You can delete all other logs and programs we’ve used that are on your desktop. Just click on them and press Delete.

===================================================

Firewall

The last log showed that Windows Firewall is enabled Although this may not be a reliable reading, you should not have Windows Firewall on when you have another firewall enabled so please check it.

  • open Windows Firewall by clicking Start, Control Panel, and then click Windows Firewall
  • on the left, click Turn Windows Firewall on or off. If you are prompted for an administrator password or confirmation, type the password or provide confirmation
  • click Off (not recommended) , and then OK.

===================================================

Recommended programs

SpywareBlaster. SpywareBlaster protects against bad ActiveX, it immunizes your PC against them. It blocks over 11,000 bad sites and uses no resources of your computer.

===================================================

Re-enable Spybot - Search and Destroy’s TeaTimer

  • open Spybot Search & Destroy
  • go to the Mode menu and make sure Advanced Mode is selected
  • choose Yes at the Warning prompt
  • expand the “Tools” menu
  • click Resident
  • check the Resident TeaTimer (Protection of overall system settings) active. box
  • in the File menu click Exit to exit Spybot Search & Destroy
  • if Teatimer gives you a warning that changes were made, click Allow Change when prompted.
    exit Spybot S&D.

Remember to scan your computer with the program on a regular basis as you would with your anti-virus software.

===================================================

Update and run Malwarebytes. This really is an excellent program that you should also update and run on a regular basis, probably weekly.

===================================================

It’s important to keep programs up to date so that malware doesn't exploit any old security flaws.

FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated.

===================================================

MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

A couple of links with information here and here which can answer any questions you might have about installing/using it.

===================================================

Unchecky

Be careful when downloading free software. Many free programs come bundled with adware, many of which cause redirects/popups and verge on being malware. There is a program that automatically “unckecks” the boxes you may not notice when downloading programs.

Download and install Unchecky .


I also recommend that you read the following:

How to prevent malware by miekiemoes

Help! My computer is slow! by miekiemoes

Simple and easy ways to keep your computer safe and secure on the Internet  by Lawrence Abrams

I will keep this open for 24 hours in case you have any problems, after which I’ll close the topic.

Safe computing

Satchfan

 


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#21 carriekil

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Posted 14 December 2014 - 08:09 AM

Everything is looking great!  Thanks so much for your time and effort.  Happy Holidays!!



#22 Satchfan

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Posted 14 December 2014 - 08:21 AM

You're welcome.

 

Merry Christmas.


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#23 Satchfan

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Posted 14 December 2014 - 08:22 AM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.

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