What the Tech?! Free tech support Archive
This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

Ken this is Ron

2 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Post #2

Hi Ron, I am going to have you run a scan with a program called FRST, I believe you may need to 32Bit version, there will be two logs, the main FRST log and an Additions log, all our logs from the scans we use open up in windows notepad, you can open each log and at the top left in notepad click on EDIT > SELECT ALL……………….the EDIT>COPY , then come back to this forum and use your mouse to right click and select PASTE, if you have problems with that then then click on Reply then More Reply Options and you can attach it and post

 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system
A simple way to check your system: Start –> Computer (right click) –> Properties
 
[external image: FRST_zps5d956a1a.jpg]
 
 
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Please make sure All Users is checked
  • Just keep the defaults as in the picture checkmarked
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.
    • Post #3

    Ron, our threads are usually closed after 3 days with no response, its been around 2 weeks since  you posted , I am back from CA, let me know what you want to do ??

    Ask AI

    AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

    Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI