I keep getting the ICE Cyber Crime Virus page asking me to pay to unlock my computer.
Per instructions here are the requested logs:
aswMBR version 1.0.1.2201 Copyright© 2014 AVAST Software
Run date: 2014-11-13 17:11:36
—————————–
17:11:36.270 OS Version: Windows x64 6.1.7601 Service Pack 1
17:11:36.270 Number of processors: 2 586 0x602
17:11:36.270 ComputerName: CHRIS-HP UserName: Chris
17:11:37.065 Initialize success
17:11:37.065 VM: initialized successfully
17:11:37.065 VM: Amd CPU BiosDisabled
17:11:40.622 AVAST engine defs: 14111301
17:11:47.704 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\0000005b
17:11:47.720 Disk 0 Vendor: SAMSUNG_ 1AJ1 Size: 476940MB BusType: 3
17:11:47.814 Disk 0 MBR read successfully
17:11:47.829 Disk 0 MBR scan
17:11:47.829 Disk 0 unknown MBR code
17:11:47.845 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
17:11:47.845 Disk 0 default boot code
17:11:47.860 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 463198 MB offset 206848
17:11:47.892 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 13640 MB offset 948836352
17:11:47.892 Disk 0 scanning C:\Windows\system32\drivers
17:11:55.957 Service scanning
17:12:11.011 Modules scanning
17:12:11.026 Disk 0 trace - called modules:
17:12:11.042 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys storport.sys hal.dll nvstor64.sys
17:12:11.058 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa80032d6060]
17:12:11.058 3 CLASSPNP.SYS[fffff8800145143f] -> nt!IofCallDriver -> [0xfffffa8002172d30]
17:12:11.073 5 ACPI.sys[fffff88000efd7a1] -> nt!IofCallDriver -> \Device\0000005b[0xfffffa8002e3f9c0]
17:12:11.526 AVAST engine scan C:\Windows
17:12:12.898 AVAST engine scan C:\Windows\system32
17:14:01.287 AVAST engine scan C:\Windows\system32\drivers
17:14:10.444 AVAST engine scan C:\Users\Chris
17:16:04.153 AVAST engine scan C:\ProgramData
17:16:51.889 Disk 0 statistics 3008599/0/0 @ 6.92 MB/s
17:16:51.904 Scan finished successfully
18:57:30.053 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\0000005b
18:57:30.053 Disk 0 Vendor: SAMSUNG_ 1AJ1 Size: 476940MB BusType: 3
18:57:31.473 Disk 0 MBR read successfully
18:57:31.878 Disk 0 MBR scan
18:57:31.941 Disk 0 unknown MBR code
18:57:32.066 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
18:57:32.112 Disk 0 default boot code
18:57:32.144 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 463198 MB offset 206848
18:57:32.190 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 13640 MB offset 948836352
18:57:33.204 Disk 0 scanning C:\Windows\system32\drivers
18:57:58.960 Service scanning
18:58:15.683 Modules scanning
18:58:15.683 Disk 0 trace - called modules:
18:58:15.699 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys storport.sys hal.dll nvstor64.sys
18:58:15.714 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa80032d6060]
18:58:15.714 3 CLASSPNP.SYS[fffff8800145143f] -> nt!IofCallDriver -> [0xfffffa8002172d30]
18:58:15.714 5 ACPI.sys[fffff88000efd7a1] -> nt!IofCallDriver -> \Device\0000005b[0xfffffa8002e3f9c0]
18:58:16.245 AVAST engine scan C:\Windows
18:58:22.984 AVAST engine scan C:\Windows\system32
19:02:46.874 AVAST engine scan C:\Windows\system32\drivers
19:02:58.776 AVAST engine scan C:\Users\Chris
19:04:46.744 AVAST engine scan C:\ProgramData
19:05:33.762 Disk 0 statistics 6017240/0/0 @ 4.77 MB/s
19:05:33.778 Scan finished successfully
19:06:18.800 Disk 0 MBR has been saved successfully to "C:\Users\Chris\Desktop\MBR.dat"
19:06:18.800 The log file has been saved successfully to "C:\Users\Chris\Desktop\aswMBR.txt"
Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 13-11-2014 02
Ran by [removed] (administrator) on CHRIS-HP on 13-11-2014 19:15:39
Running from C:\Users\[removed]\Desktop
[removed]
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe
(AVAST Software) C:\Program Files\AVAST Software\Avast\AvastSvc.exe
(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe
() C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
(Hewlett-Packard Company) C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
(Hewlett-Packard) C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
() C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
(AVAST Software) C:\Program Files\AVAST Software\Avast\avastui.exe
(Roxio) C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE
() C:\Program Files (x86)\NETGEAR\WNDA3100v2\WifiSvc.exe
(Microsoft Corporation) C:\Windows\System32\LogonUI.exe
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
==================== Registry (Whitelisted) ==================
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
HKLM\…\Run: [hpsysdrv] => c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe [62768 2008-11-20] (Hewlett-Packard)
HKLM\…\Run: [SmartMenu] => C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe [611896 2010-09-15] ()
HKLM-x32\…\Run: [HP Software Update] => c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe [54576 2008-12-08] (Hewlett-Packard)
HKLM-x32\…\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959176 2014-08-21] (Adobe Systems Incorporated)
HKLM-x32\…\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [253816 2013-03-12] (Oracle Corporation)
HKLM-x32\…\Run: [] => [X]
HKLM-x32\…\Run: [ApnUpdater] => C:\Program Files (x86)\Ask.com\Updater\Updater.exe [1646216 2013-03-31] (Ask)
HKLM-x32\…\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [4085896 2014-10-16] (AVAST Software)
HKU\S-1-5-21-286994119-2252329850-142090053-1001\…\Run: [Desktop Software] => "C:\Program Files (x86)\Common Files\SupportSoft\bin\bcont.exe" /ini "C:\Program Files (x86)\ComcastUI\Desktop Software\uinstaller.ini" /fromrun /starthidden
HKU\S-1-5-21-286994119-2252329850-142090053-1001\…\Run: [ComcastAntispyClient] => C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntispy.exe [1589208 2009-08-19] ()
HKU\S-1-5-21-286994119-2252329850-142090053-1001\…\Run: [DW7] => "C:\Program Files (x86)\The Weather Channel\The Weather Channel App\TWCApp.exe"
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Microsoft Office.lnk
ShortcutTarget: Microsoft Office.lnk -> C:\Program Files (x86)\Microsoft Office\Office10\OSA.EXE (Microsoft Corporation)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\NETGEAR WNDA3100v2 Genie.lnk
ShortcutTarget: NETGEAR WNDA3100v2 Genie.lnk -> C:\Program Files (x86)\NETGEAR\WNDA3100v2\WNDA3100v2.exe ()
Startup: C:\Users\Chris\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\program.lnk
ShortcutTarget: program.lnk -> C:\ProgramData\328D118C.cpp ()
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShA64.dll (AVAST Software)
==================== Internet (Whitelisted) ====================
(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
URLSearchHook: HKCU - UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-286994119-2252329850-142090053-1001\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
SearchScopes: HKLM - DefaultScope value is missing.
SearchScopes: HKLM - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM - {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKLM - {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM - {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = http://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Desktops
SearchScopes: HKLM-x32 - DefaultScope value is missing.
SearchScopes: HKLM-x32 - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 - {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKLM-x32 - {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM-x32 - {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = http://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Desktops
SearchScopes: HKCU - Comcast URL = http://search.xfinity.com/?cat=subweb&con=mmchrome&q={searchTerms}&cid=xfstart_tech_search
SearchScopes: HKCU - {1F7C4CDE-8D4A-4C02-ABBA-6DDC1BE41907} URL = http://websearch.ask.com/redirect?client=ie&tb=ORJ&o=&src=kw&q={searchTerms}&locale=&apn_ptnrs=TV&apn_dtid=OSJ000YYUS&apn_uid=48AFEAD3-8F62-4364-BE3F-DAEB05EF06DB&apn_sauid=2E5DE0B6-72B0-4491-938E-7E73825D44B8
SearchScopes: HKCU - {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKCU - {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKCU - {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = http://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Desktops
BHO: avast! Online Security -> {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll (AVAST Software)
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO: Google Toolbar Helper -> {AA58ED58-01DD-4d91-8333-CF10577473F7} -> C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
BHO: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
BHO-x32: Java™ Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
BHO-x32: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll (AVAST Software)
BHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO-x32: Google Toolbar Helper -> {AA58ED58-01DD-4d91-8333-CF10577473F7} -> C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
BHO-x32: No Name -> {bb46be07-13eb-4c49-b0f0-fc78b9ea4983} -> No File
BHO-x32: No Name -> {D4027C7F-154A-4066-A1AD-4243D8127440} -> No File
BHO-x32: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll (AVAST Software)
Toolbar: HKLM - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
Toolbar: HKLM-x32 - No Name - {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
Toolbar: HKLM-x32 - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
DPF: HKLM-x32 {33E54F7F-561C-49E6-929B-D7E76D3AFEB1} http://www.worldwinner.com/games/v50/pool/pool.cab
DPF: HKLM-x32 {4F29DE54-5EB7-4D76-B610-A86B5CD2A234}
DPF: HKLM-x32 {7530BFB8-7293-4D34-9923-61A11451AFC5} http://download.eset.com/special/eos/OnlineScanner.cab
DPF: HKLM-x32 {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} http://www.worldwinner.com/games/shared/wwlaunch.cab
DPF: HKLM-x32 {8AD9C840-044E-11D1-B3E9-00805F499D93} http://javadl-esd.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
DPF: HKLM-x32 {8F6E7FB2-E56B-4F66-A4E1-9765D2565280} http://www.worldwinner.com/games/launcher/ie/v2.23.01.0/iewwload.cab
DPF: HKLM-x32 {9191F686-7F0A-441D-8A98-2FE3AC1BD913} http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
DPF: HKLM-x32 {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Thank you for your help!