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Spyware / Malware / Virus Removal

Hi Ken...this is Alice [Solved]

9 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #16

:thumbup:

 

Things any better ??

 

Still more work to do, I am going to post the instructions for the 3 programs i asked you to run earlier, it looks like you already ran them, run them again, you can bypass the instructions for the download as it appears that you have already downloaded them, run AdwCleaner first and post the log, then run Junkware Removal and post that log, then open Malwarebytes, check for updates and run the Threat scan and post the log

 

 

 
-AdwCleaner-by Xplode
 
Click on this link to download : ADWCleaner
Click on ONE of the Two Blue Download Now buttons That have a blue arrow beside them and save it to your desktop.
 
Do not click on any links in the top Advertisment.
 
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
    •  
     
    ===============================================================================
     
     
    [external image: thisisujrt.gif] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.
      •  
       
       
      ===============================================================================
       
      Download Malwarebytes' Anti-Malware  to your desktop. 
       
      • Windows XP : Double click on the icon to run it.
      • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
        •  
        [external image: MBAM203_zps0a230260.jpg]
         
        • On the Dashboard click on Update Now
        • Go to the Setting Tab
        • Under Setting go to Detection and Protection
        • Under PUP and PUM make sure both are set to show Treat Detections as Malware
        • Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked
        • Then on the Dashboard click on Scan
        • Make sure to select THREAT SCAN
        • Then click on Scan
        • When the scan is finished and the log pops up…select Copy to Clipboard
        • Please paste the log back into this thread for review
        • Exit Malwarebytes
          • Post #17

          Lets make sure all three browsers are free of Astromenda

           

          Download Avast-browser-cleanup to your desktop
           
          • There is nothing to  install, just right click on it and Run As Adminstrator
          • When its finished scanning it will list Browser Add ONs
          • If if finds astromenda.com or any other bogus toolbars
          • Just high light them and select REMOVE
          • Close out the program
          • Reboot your system and test your browsers
            •  
             
            ====================================================================
             
            Removing bad entries in all three browsers
             
            Internet Explorer
             
            • Open Internet Explorer
            • Click on Tools up on the top right
            • Click on Manage Add Ons from the dropdown list
            • In this window you can manage the Internet Explorer add-ons
            • Click on Search Providers
            • Click on the option Toolbars and Extensions on left side of the window.
            • Then click on the malicious items to remove astromenda.com
            • Make Google you default
            • Close IE and then open it again and see if astromenda.com is gone
              •  
              If this dont work then lets set IE back to default
               
              • Open IE
              • Go to Tools> Internet Options > Advanced Tab
              • Reset Internet Explorer Setting
              • Reset
              • This will take a few seconds
              • Close IE and then reopen it and see if it helped
                •  
                 
                 
                Chrome
                 
                • Open Chrome
                • Click the Chrome menu [external image: Clipboard01_zps2e55f676.jpg]on the browser toolbar.
                • Click on Settings
                • Then Manage Search Engines
                • Highlite astromenda.com and select Delete
                  •  
                  • Click the Chrome menu [external image: Clipboard01_zps2e55f676.jpg]on the browser toolbar.
                  • Click on Settings
                  • Open a specific page or set of pages.
                  • Set Pages
                  • Remove astromenda.com if present
                  • You can copy and paste the url from a page you like or if you have that page open select use current
                  • OK your way out and close chome.
                  • Reopen Chrome and make sure your start page is the one you want
                    •  
                    • Open Chrome
                    • Click the Chrome menu [external image: Clipboard01_zps2e55f676.jpg]on the browser toolbar.
                    • Click on History
                    • Click on Clear Browsing History
                    • Check 
                      • 1. Browsing History
                      2. Cookies and Site Plug Ins
                      3. Cached Images and Files
                    • Then ok your way out and close Chrome
                      •  
                       
                      If not then lets set Chome back to factory defaults
                       
                      • Click the Chrome menu [external image: Clipboard01_zps2e55f676.jpg]on the browser toolbar.
                      • Select Settings.
                      • Scroll down to Show advanced settings…
                      • Down on the bottom you will see an option for RESET BROWSER SETTINGS
                      • Click on it and it will set Chome back to defaults
                        •  
                         
                        Firefox
                         
                        • Open Firefox
                        • Up on the Top Right in the Search Box , click on the down arrow and select Manage Search Engines 
                        • Highlite astromenda.com and select Delete
                          •  
                          If not lets set Firefox back to defaults
                           
                           
                          • Open Firefox
                          • Click on Help > Troubleshooting Information > Reset Firefox to its default state

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