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Help! computer wont let me download or install any antivirus [Clo

virus help remove denied install download antivirus

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44 replies to this topic

#31 jorgitso

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Posted 03 November 2014 - 08:06 AM

I didn't want to proceed because there are several error messages while running the program.

I attached the screenshots with the error messages.

 

In the screenshot named as roguekscreen2.bmp what the window says is ''The unit is not ready to be used; it might be that the door is open. Check unit A: and make sure that the disk is inserted and the unit door is closed''

Attached Files


Edited by jorgitso, 03 November 2014 - 08:12 AM.

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#32 jorgitso

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Posted 03 November 2014 - 08:14 AM

Also, the program I downloaded from the link you posted isn't quite the same as the one of your screenshots, mine doesn't have the shorcutsfix button.

 

I attached a screenshot.

Attached Files



#33 jorgitso

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Posted 03 November 2014 - 08:47 AM

got some good news!, I installed the avast free antivirus!



#34 Tomk

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Posted 03 November 2014 - 10:46 AM

Yeah.  The program has been updated a time or two since the pictures were made that I posted.

 

Seeing as how you got AVAST! installed, please run it and see what it finds.


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#35 jorgitso

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Posted 03 November 2014 - 10:53 AM

Avast found lots of infected files in my PC, and I read that mostly all was infected by Win32:Sality, Win32:Kukacka, Win32:SalirCode and Win32:Mobogenie

 

I attached some screenshot of avast while cleaning

Attached Files



#36 jorgitso

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Posted 03 November 2014 - 10:55 AM

but also while fixing, it was saying it had several errors, maybe we can try all the programs that I couldn't download before, so we can get the pc fully clean?



#37 Tomk

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Posted 03 November 2014 - 11:38 AM

Virtually everything AVAST! found is/was related to sality.  That's the bad news.  The good news is that nothing found is currently "live".  All traces are either in quarantine or only traces found in your restore points.  Current versions of AVAST! can "kill" sality.... but "healing" the system is iffy.

 

Please try to download and run SalityKiller again per post #27.  Let me know if it finds anything.


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#38 jorgitso

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Posted 03 November 2014 - 12:05 PM

sure



#39 jorgitso

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Posted 03 November 2014 - 12:17 PM

here is the result

 

 

Attached Files



#40 jorgitso

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Posted 03 November 2014 - 12:18 PM

so, what now?


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#41 Tomk

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Posted 03 November 2014 - 01:25 PM

Let's run a tool that does some checking for scrambled files... just in case there is something that sality manipulated.

 

Download Windows Repair (All in One) from this site

Install the program then run it.

NOTE 1. In Windows Vista, 7 and 8 right click on the program, click "Run As Administrator".
NOTE 2. Disable your antivirus program before running Windows Repair.


Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

p22002979.gif



Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

p22002980.gif


Go to Step 4 and under "System Restore" click on Create button:

p22002982.gif


Go to Start Repairs tab and click Start button.

Leave all checkmarks as they're.
NOTE for Windows 8 users. Reset Registry Permissions is NOT checked by design.

Click on Start button.

p22003030.gif

Post Windows Repair log (_windows_repair_log.txt) which is located in the following folder:
64-bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
32-bit systems - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs

 

Also, please let me know how the system seems to be running.


Tomk
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Microsoft MVP 2010-2014
 

#42 jorgitso

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Posted 05 November 2014 - 07:21 AM

Windows Repair Log

 

 

 

Tweaking.com - Windows Repair v2.10.1
--------------------------------------------------------------------------------
 
System Variables
--------------------------------------------------------------------------------
OS: Microsoft Windows XP
OS Architecture: 32-bit
OS Version: 5.1.2600
OS Service Pack: Service Pack 3
Computer Name: despacho
Windows Drive: C:\
Windows Path: C:\WINDOWS
Program Files: C:\Archivos de programa
Current Profile: C:\Documents and Settings\george
Current Profile SID: S-1-5-21-861567501-152049171-725345543-1005
Current Profile Classes: S-1-5-21-861567501-152049171-725345543-1005_Classes
Profiles Location: C:\Documents and Settings
Profiles Location 2: C:\WINDOWS\ServiceProfiles
Local Settings AppData: C:\Documents and Settings\george\Configuración local\Datos de programa
--------------------------------------------------------------------------------
 
System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:06:32
 
Process Count: 40
Commit Total: 313.37 MB
Commit Limit: 4.57 GB
Commit Peak: 386.10 MB
Handle Count: 10769
Kernel Total: 59.80 MB
Kernel Paged: 43.24 MB
Kernel Non Paged: 16.56 MB
System Cache: 710.80 MB
Thread Count: 581
--------------------------------------------------------------------------------
 
Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3.24 GB
Memory Used: 474.20 MB(14.2909%)
Memory Avail.: 2.78 GB
--------------------------------------------------------------------------------
 
Cleaning Memory Before Starting Repairs...
 
Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3.24 GB
Memory Used: 368.21 MB(11.0969%)
Memory Avail.: 2.88 GB
--------------------------------------------------------------------------------
 
Starting Repairs...
   Started at (11/5/2014 8:58:00 AM)
 
Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 74
 
01 - Reset Registry Permissions 01/03
   HKEY_CURRENT_USER & Sub Keys
   Start (11/5/2014 8:58:03 AM)
   Running Repair Under Current User Account
   Done (11/5/2014 8:58:08 AM)
 
01 - Reset Registry Permissions 02/03
   HKEY_LOCAL_MACHINE & Sub Keys
   Start (11/5/2014 8:58:08 AM)
   Running Repair Under System Account
   Done (11/5/2014 8:59:29 AM)
 
01 - Reset Registry Permissions 03/03
   HKEY_CLASSES_ROOT & Sub Keys
   Start (11/5/2014 8:59:29 AM)
   Running Repair Under System Account
 
The current repair has failed to start for over 30 sec.
Trying Again....
 
   Running Repair Under System Account
   Done (11/5/2014 9:02:07 AM)
 
03 - Reset Service Permissions
   Start (11/5/2014 9:02:07 AM)
   Running Repair Under System Account
   Done (11/5/2014 9:02:58 AM)
 
04 - Register System Files
   Start (11/5/2014 9:02:58 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:05:40 AM)
 
05 - Repair WMI
   Start (11/5/2014 9:05:40 AM)
 
   Starting Security Center So We Can Export The Security Info.
 
   Exporting Antivirus Info...
   avast! Antivirus Exported.
 
   Exporting 3rd Party Firewall Info...
   No 3rd Party Firewall Products Reported.
 
   Running Repair Under Current User Account
   Done (11/5/2014 9:08:11 AM)
 
06 - Repair Windows Firewall
   Start (11/5/2014 9:08:11 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:08:24 AM)
 
07 - Repair Internet Explorer
   Start (11/5/2014 9:08:24 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:11:12 AM)
 
08 - Repair MDAC/MS Jet
   Start (11/5/2014 9:11:12 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:11:22 AM)
 
09 - Repair Hosts File
   Start (11/5/2014 9:11:22 AM)
   Running Repair Under System Account
   Done (11/5/2014 9:11:24 AM)
 
10 - Remove Policies Set By Infections
   Start (11/5/2014 9:11:24 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:11:27 AM)
 
11 - Repair Start Menu Icons Removed By Infections
   Start (11/5/2014 9:11:27 AM)
   Running Repair Under System Account
   Done (11/5/2014 9:11:29 AM)
 
12 - Repair Icons
   Start (11/5/2014 9:11:29 AM)
   Running Repair Under Current User Account
   Done (11/5/2014 9:11:30 AM)
 
13 - Repair Winsock & DNS Cache
   Start (11/5/2014 9:11:30 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:11:43 AM)
 
15 - Repair Proxy Settings
   Start (11/5/2014 9:11:43 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:11:46 AM)
 
17 - Repair Windows Updates
   Start (11/5/2014 9:11:46 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
   Done (11/5/2014 9:12:28 AM)
 
18 - Repair CD/DVD Missing/Not Working
   Start (11/5/2014 9:12:28 AM)
   iTunes not found, not applying UpperFilters iTunes Reg Key
   Done (11/5/2014 9:12:28 AM)
 
19 - Repair Volume Shadow Copy Service
   Start (11/5/2014 9:12:28 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:13:15 AM)
 
21 - Repair MSI (Windows Installer)
   Start (11/5/2014 9:13:15 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:13:21 AM)
 
23.01 - Repair bat Association
   Start (11/5/2014 9:13:21 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:13:25 AM)
 
23.02 - Repair cmd Association
   Start (11/5/2014 9:13:25 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:13:28 AM)
 
23.03 - Repair com Association
   Start (11/5/2014 9:13:28 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:13:31 AM)
 
23.04 - Repair Directory Association
   Start (11/5/2014 9:13:31 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:13:34 AM)
 
23.05 - Repair Drive Association
   Start (11/5/2014 9:13:34 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:13:37 AM)
 
23.06 - Repair exe Association
   Start (11/5/2014 9:13:37 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:13:40 AM)
 
23.07 - Repair Folder Association
   Start (11/5/2014 9:13:40 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:13:43 AM)
 
23.08 - Repair inf Association
   Start (11/5/2014 9:13:43 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:13:46 AM)
 
23.09 - Repair lnk (Shortcuts) Association
   Start (11/5/2014 9:13:46 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:13:49 AM)
 
23.10 - Repair msc Association
   Start (11/5/2014 9:13:49 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:13:52 AM)
 
23.11 - Repair reg Association
   Start (11/5/2014 9:13:52 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:13:55 AM)
 
23.12 - Repair scr Association
   Start (11/5/2014 9:13:55 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:13:58 AM)
 
24 - Repair Windows Safe Mode
   Start (11/5/2014 9:13:58 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:14:01 AM)
 
25 - Repair Print Spooler
   Start (11/5/2014 9:14:01 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:14:16 AM)
 
26 - Restore Important Windows Services
   Start (11/5/2014 9:14:16 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:14:23 AM)
 
27 - Set Windows Services To Default Startup
   Start (11/5/2014 9:14:23 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:14:34 AM)
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 5.1
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 5.1
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 5.1
 
31 - Repair Windows 'New' Submenu
   Start (11/5/2014 9:14:34 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (11/5/2014 9:14:37 AM)
 
Cleaning up empty logs...
 
All Selected Repairs Done.
   Done at (11/5/2014 9:14:37 AM)
   Total Repair Time: 00:16:38
 
 
...YOU MUST RESTART YOUR SYSTEM...


#43 jorgitso

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Posted 05 November 2014 - 07:35 AM

also when I try to do the disk check thing, it says that the system will restart and start the process but when I proceed and it automatically restarts my pc, the program doesn't load automatically and I guess it didn't do anything to the PC so... I don't know if it is an error or something.

 

Also!, when I try to do the system file check a window pops up saying:

 

''The neccesary files for Windows to execute correctly have been replaced by unknown versions. Windows must restore the original versions of these files so the system can maintain it stability.

 

Insert your CD-ROM of Windows XP Professional now.''

 

 

I attached a screenshot

Attached Files



#44 Tomk

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Posted 05 November 2014 - 02:40 PM

I'm guessing that you don't have your XP disk in order to comply with the instructions?

 

May not be a big deal.  Even though you have now updated your system to Service Pack 3, it is still years behind in updates.  I believe you can still get them... so let's try.  Please try to download and install all updates.  What should happen is that a few will be available to download and install, then a few more, and so on and so forth.  There may be literally hundreds so this will take awhile.  Let me know how it goes.

 

To do this, go to You will need to use Internet Explorer to do this.  Then get all the Priority updates (you don't need to worry about the optional updates).  Once you can go there and it tells you everything is up to date,  you're done.


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#45 Tomk

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Posted 12 November 2014 - 11:03 AM

Due to inactivity this topic will be closed.
If you need help please start a new thread.

New members follow the instructions here http://forums.whatth...ed_t106388.html and start a new topic
Tomk
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Microsoft MVP 2010-2014
 

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