Samsung galxy S 5 verizon

S voice does not respond to verbal commands and after3 hours with a tech I was advised to return the phone. I surfed and found many people with the same issue. Before I lose the phone for 12 business days, Does anyone have any light to shed on this?

Also, if I may, I tried Chrome as the browser instead of the Touch Wiz and it is far better. However, the 3 little dots that allow you to remove/disable  apps and a lot of settings is not there with Chrome. I forgot how to make Chrome the browser again and would like to if I can get around the 3 dot issue.

Thank you

Unfortunately… it seems that the answer must be no.