Jump to content

Build Theme!
  •  
  • Infected?

WE'RE SURE THAT YOU'LL LOVE US!

Hey there! :wub: Looks like you're enjoying the discussion, but you're not signed up for an account. When you create an account, we remember exactly what you've read, so you always come right back where you left off. You also get notifications, here and via email, whenever new posts are made. You can like posts to share the love. :D Join 92790 other members! Anybody can ask, anybody can answer. Consistently helpful members may be invited to become staff. Here's how it works. Virus cleanup? Start here -> Malware Removal Forum.

Try What the Tech -- It's free!


Photo

No desktop and Explorer.exe application failed to initalize 0xc0000005


  • This topic is locked This topic is locked
35 replies to this topic

#31 LiquidTension

LiquidTension

    SuperMember

  • Retired Classroom Teacher
  • 2,566 posts

Posted 30 September 2014 - 12:58 PM

Very good. 

Lets update your vulnerable software to reduce the risk of reinfection. 

 

STEP 1
CXrghb6.png Update Outdated Software

Outdated software contain security risks that must be patched. Please download and install the latest version of the programmes below.

STEP 2
EtQetiM.png Remove Outdated Software

  • Press the Windows Key pdKOQKY.png + r on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search for the following programmes, right-click and click Uninstall one at a time.
  • Note: The programmes below may not be present. If this is the case, please skip to the next step.
    • Adobe Flash Player 10 ActiveX
    • Adobe Flash Player 10 Plugin
    • Adobe Reader 7.0 
    • Java™ SE Runtime Environment 6
  • Follow the prompts, and reboot if necessary.
     

STEP 3
zANS9oB.png Disable Java in Your Browser
Due to frequent exploits we recommend you disable Java in your browser.
For information on Java vulnerabilities, please read the following article (point #7).

  • Click the Windows Start Button 29Fou9c.jpg and type Java Control Panel (or javacpl) in the search bar. 
  • Click on the Java Control Panel. Once opened, click the Security tab.
  • Deselect the check box for Enable Java content in the browser. This will disable the Java plug-in in the browser. 
  • Click Apply. When the AVOiBNU.jpg Windows User Account Control (UAC) appears, allow permissions to make the changes. 
  • Click OK in the Java Plug-in confirmation window.
  • Restart your browser(s) for changes to take effect.
  • More information can be found here and here.
     

STEP 4
oxliOQk.png Security Check

  • Please download SecurityCheck and save the file to your Desktop.
  • Double-click SecurityCheck.exe and follow the onscreen instructions inside the black box.
  • A log (checkup.txt) will automatically open on your Desktop.
  • Copy the contents of the log and paste in your next reply.
     

======================================================
 
STEP 5
pfNZP4A.png Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

  • checkup.txt

50QfLth.png

 

Would you like to help others with malware removal? Join our Classroom and learn how!

    Advertisements

Register to Remove


#32 elmkd

elmkd

    Authentic Member

  • Authentic Member
  • PipPip
  • 138 posts

Posted 01 October 2014 - 08:44 AM

Hello:

Thank you again for your patient assistance with this problem. Now that the desktop has been restored and the virus/ rootkit removed, the laptop is no longer available to me. Please go ahead and close this thread. I will perform the updates as soon as the laptop is returned to me. I know that this is not an ideal resolution, as you are not able to verify that the laptop is protected to the best standard, but this aspect is out of my control. If you have further instructions, please post them before closing the thread, and I will complete them. I am also mindful that a full re-install of windows is the best way to ensure that the OS can be trusted.

 

Thank you again for your help with this. All the best.

Regards,

Elmkd.



#33 LiquidTension

LiquidTension

    SuperMember

  • Retired Classroom Teacher
  • 2,566 posts

Posted 01 October 2014 - 10:50 AM

Hello Elmkd

 

You're more than welcome. 

The following is what I post once I have confirmation all is in order. 

 

Please post once more confirming you are happy for me to close the topic. 

 

All Clean!
Congratulations, your computer appears clean!   :)
I no longer see signs of malware on your computer, and feel satisfied that our work here is done. The steps below will remove the tools we have used, and reset any settings changed. I have also provided a list of resources and tools that you may find useful
 
My help will always be free. But if you are happy with the help provided, and would like to support my fight against malware and/or buy me a beer, please consider a donation. YSCcjW7.png
 

 

STEP 1
AFZxnZc.jpg DelFix

  • Please download DelFix and save the file to your Desktop.
  • Double-click DelFix.exe to run the programme.
  • Place a checkmark next to the following items:
    • Activate UAC
    • Remove disinfection tools
    • Create registry backup
    • Purge system restore
    • Reset system settings
  • Click the Run button.

-- This will remove the specialised tools we used to disinfect your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).
 
--- Malwarebytes Anti-Malware will still be present on your computer. I recommend keeping this programme, updating and scanning with it once a week to maintain security on your computer. If you do not wish to keep this programme on your computer, you can uninstall it by pressing the Windows Key pdKOQKY.png + r on your keyboard at the same time, typing appwiz.cpl, clicking OK and searching for Malwarebytes.
 
======================================================
 
Below I have compiled a list of resources you may find useful. The articles document information on computer security, common infection vectors and how you can stay safe on the Internet.

The following programmes come highly recommended in the security community.

  • xKsUqI5A.png.pagespeed.ic.vn1Hlvqi8h.jpg AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
  • x7D2ig3K.png.pagespeed.ic.x4TC1AK8OX.jpg Emsisoft Antimalware (free) acts as an additional on-demand scanner, and can be used in conjunction with your Anti-Virus. 
  • EG85Vjt.png Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
  • x6YRrgUC.png.pagespeed.ic.HjgFxjvw2Z.jpg Malwarebytes Anti-Malware Premium (MBAM) incorporates real-time protection and is designed to run alongside your Anti-Virus. 
  • xjv4nhMJ.png.pagespeed.ic.A5YbWn1eDO.png NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology. 
  • 3O8r9Uq.png Sandboxie isolates programmes of your choice, preventing files from writing to your HDD unless you approve the file. 
  • DgW1XL2.png.pagespeed.ce.v1OlJl_ZAS.png Secuina PSI will scan your computer for vulnerable software that is outdatedand automatically find the latest update for you.
  • xj1OLIec.png.pagespeed.ic.k6hhwopU0q.jpg SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
  • xsHjS79L.png.pagespeed.ic.n4Sk8_GzZn.jpg Unchecky automatically removes checkmarks for additional software in programme installers, helping you avoid adware and PUPs. 
  • xJEP5iWI.png.pagespeed.ic.4tmM1lM7DQ.png Web of Trust (WOT) is a browser add-on designed to alert the user before interacting with a potentially malicious website. 
     

Need a second opinion on a file or website? Scan the file/URL before clicking by using one of the following free online scanner services.

-- Please feel free to ask if you have any questions or concerns on computer security or the programmes above.
 
======================================================
 
Please confirm you have no outstanding issues, and are happy with the state of your computer. Once I have confirmation things are in order, we can wrap things up and I will close this thread. 
 
Thank you for using What The Tech.
 
Safe Surfing.   :thumbup:
Adam (LiquidTension).


50QfLth.png

 

Would you like to help others with malware removal? Join our Classroom and learn how!


#34 elmkd

elmkd

    Authentic Member

  • Authentic Member
  • PipPip
  • 138 posts

Posted 01 October 2014 - 01:27 PM

All the best to you. I am happy for you to close this thread.

Once again, thank you for your patience and diligence in assisting me with this problem.

Best regards,

Elmkd.



#35 LiquidTension

LiquidTension

    SuperMember

  • Retired Classroom Teacher
  • 2,566 posts

Posted 01 October 2014 - 01:40 PM

You are more than welcome. :)

Adam

50QfLth.png

 

Would you like to help others with malware removal? Join our Classroom and learn how!


#36 LiquidTension

LiquidTension

    SuperMember

  • Retired Classroom Teacher
  • 2,566 posts

Posted 01 October 2014 - 01:40 PM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. <br /><br />If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.<br /><br />Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html<br />and start a New Topic.<br /><br />

50QfLth.png

 

Would you like to help others with malware removal? Join our Classroom and learn how!

Related Topics



0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users