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wife's attempt to install things [Closed]


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17 replies to this topic

#16 OCD

OCD

    SuperHelper

  • Malware Team
  • 5,574 posts

Posted 17 September 2014 - 08:35 PM

Hi shucky,


bullseye_zpse9eaf36e.gif Malwarebytes' Anti-Malware

Locate Malwarebytes' Anti-Malware it should be located on your Desktop. If not, follow the download instructions:

Download Malwarebytes' Anti-Malware (save it to your desktop).

    • Windows XP : Double click on the icon to run it.
    • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
  • Select Scan tab.
    MBAMDashboard_zpsddef9b5f.gif
  • Select type of scan to perform:
    MBAMScanTab_zps2c5e74bd.gif
    • Threat Scan < --- Select this type of scan
    • Custom Scan
    • Hyper Scan
  • Next click the Scan button.
  • When the scan is complete, if no malicious items are found you can close the program.
  • If malicious items are found be sure that everything is checked, and click Quarantine .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

=========================

bullseye_zpse9eaf36e.gif ESET Online Scanner

*Note:

  • It is recommended to disable on-board antivirus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time.
  • Please don't go surfing while your resident protection is disabled!
  • Once the scan is finished remember to re-enable your antivirus along with your anti-spyware programs.

** You need to run your browser with Administrator Rights, to do so right click your browsers short cut and select "Run as Administrator".

= = = = = = = = = = = = = = = = = = = =

Go here to run ESET Online Scanner

(Note: You can use Internet Explorer or FireFox for this scan. If you use FireFox you will be asked to install an additional component. Please allow this.)

  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Disable your Antivirus software. You can usually do this with its Notification Tray icon near the clock
  • Click Start
  • Make sure that the option "Remove found threats" is Checked, and the option "Scan unwanted applications" is Checked.
  • Click Scan.
  • Wait for the scan to finish.
  • When the scan completes, click List of found threats
  • click Export to Text file and save the file to your desktop using a unique name, such as ESETScan.
  • Include the contents of this report in your next reply

    Note - when ESET doesn't find any threats, no report will be created.
  • Push the back button.
  • Push Finish
  • Re-enable your Antivirus software.

=========================

In your next post please provide the following:

  • MBAM log
  • ESET's log.txt
  • How's the computer running, any symptoms?

OCD

Proud Graduate of WTT Classroom
Member of UNITE

Threads will be closed if no response after 5 days








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#17 OCD

OCD

    SuperHelper

  • Malware Team
  • 5,574 posts

Posted 20 September 2014 - 07:37 PM

Hi shucky,

Just checking in to see if you still need help?
OCD

Proud Graduate of WTT Classroom
Member of UNITE

Threads will be closed if no response after 5 days








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#18 OCD

OCD

    SuperHelper

  • Malware Team
  • 5,574 posts

Posted 23 September 2014 - 11:35 PM

Due to inactivity this topic will be closed.
If you need help please start a new thread.

New members follow the instructions here http://forums.whatth...ed_t106388.html and start a new topic
OCD

Proud Graduate of WTT Classroom
Member of UNITE

Threads will be closed if no response after 5 days








If you are satisfied with the help you have received, please consider making a donation.

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