I was being helped by Adam here
http://forums.whatthetech.com/index.php?showtopic=128615&page=3#entry854878
He told me to paste the following logs and to attach my summary.zip, see below
17 min read
I was being helped by Adam here
http://forums.whatthetech.com/index.php?showtopic=128615&page=3#entry854878
He told me to paste the following logs and to attach my summary.zip, see below
Hello. Can you please see if you continue to have this issue when you perform a clean boot of Windows 7?
Here's how: http://support.microsoft.com/kb/929135
Hi,
Just done the clean boot and the internet connects straight away
That's great news. What you'll want to do next is begin re-enabling blocks of services and startup items until the problem re-occurs. Through a process of elimination of disabling / enabling items you will narrow down exactly what is causing the hang up. At that point, you can eliminate that software, or post back here with more information and for support.
Here's some more information for you: http://forums.whatthetech.com/index.php?showtopic=118329
I spoke too soon, its gone back to taking ages to connect
Hello, did you revert your changes in msconfig back to normal startup mode before the problem started re-occuring? Or, are you still running it in a "clean boot" mode with all services and startup items disabled? The idea is that you stay in a "clean boot" mode to make sure the problem does not re-occur. Then, you slowly re-enable services and startup items, rebooting each time to see if the problem starts re-occuring and then narrow down which of those entries is causing the problem. You should not put your system back into normal mode yet.
If I understand you correctly, the problem occurs after a reboot and it takes quite a while for your internet to finally connect. This is usually caused by hanging services on startup. This can usually be diagnosed and identified by using the msconfig tool and the information I provided.
I've reviewed your malware removal thread and don't see anything obvious here. The system seems to be pretty clean and not loaded down with a lot of junk. Its a Core i5 with 12Gb of RAM and so it should be very snappy.
Did you purchase Avast Internet Security or are you running a trial of it? Did you recently wipe / reload your computer?
If the anti-virus is causing trouble it probably can't be disabled with msconfig and so the problem will persist even during a clean boot.
When you reboot and the problem occurs, lets look at Event Viewer and see if we can find any symptoms similar to what I described. Click Start and type 'eventvwr' in the search box and press ENTER. Expand "Windows Logs" and then click "System." Be aware that you should do this only AFTER the internet starts responding because the services causing problems may have not written their event log entries until then. Scroll through the most recent events (sorted by date / time) and look for RED error and YELLOW warning events. Scroll back through the events, clicking on them, to review them going back to the first event entries since you rebooted (as can be seen by the date / time of the event). Look for any event log entries that indicate a service hung on starting, or failed to start, or did not start in a timely fashion. If you find one, you can right click the event entry and choose COPY then paste the results in a reply here. Please do this for all entries that are not duplicates.
Hi
No I didnt revert the changes in msconfig, its a full 2 year Avast Internet Security license
Im struggling with this event viewer as its showing alot of mbam chameleon entries
Ok. Can you post a copy of a couple of those entries for me?
Did you buy MalwareBytes also? Or is it a trial?
Malwarebytes is the full paid for license
Hi and thank you for the information. Neither posted event log entry should be of any importance.
I think it might be better if you export your event log and post it here for me to look at it closer.
Right-click the System log in event viewer and choose "Save All Events As." Name the file killaviruses_system.evtx and save it to your desktop. Once done, navigate to your desktop, right-click the file and choose Sent To -> Compressed Zip File. Please attach the newly created .zip file to your next reply.
Thank you
Here you go
Thanks for the information. I'm really having a hard time identifying any thing here causing your issue which leaves me to suspect MBAM or the Avast Internet Security. I'm not against running either of these products but its possible one has become corrupted and needs to be reinstalled. Everything else indicates things are fine.
Maybe it will help to clarify the problem a little more. Can you be more specific about what exactly you do and experience when you reboot your computer? For instance, when you reboot, what browser do you open, what do you experience, how long does it take, do you notice anything out of the ordinary during this time? For instance, does the network icon in the lower right hand corner show disconnected for a long period of time, etc.?
I think the next step would be to uninstall, test, and reinstall MBAM and Avast Internet Security. Because they are purchased products you may need to re-register or activate the products. For MBAM, you may be able to first try disabling real-time protection. See here: https://www.malwarebytes.org/support/guides/mbam/AdvancedSettings.html – Disable the first 3 advanced options and the last 2 if they are enabled. Try this first and see if after you reboot if it helps at all.
When I boot up I get the red X over the network icon in the bottom right corner, then it will goe to the yellow exclamation mark
Ive disable the first 3 advanced options and the last 2 as they were enabled
Ill reboot now and post back
Ok. Great.. So, do you experience that you are unable to bring up any webpages until the icon in the lower right hand corner stop showing a red X and yellow exclamation point? And, approximately how long do you experience both conditions after a reboot? If you mouse over the yellow and red marks what information does it tell you during this time? Thanks.
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