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Internet taking ages to connect when I turn my PC on

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I was being helped by Adam here

 

http://forums.whatthetech.com/index.php?showtopic=128615&page=3#entry854878

 

He told me to paste the following logs and to attach my summary.zip, see below

 

Farbar Service Scanner Version: 21-07-2014
Ran by [removed] (administrator) on 06-09-2014 at 11:17:29
Running from "C:\Users\Randles\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****

MiniToolBox by Farbar  Version: 21-07-2014
Ran by [removed] (administrator) on 06-09-2014 at 11:20:14
Running from "C:\Users\Randles\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= IP Configuration: ================================
 
Broadcom NetLink (TM) Gigabit Ethernet = Local Area Connection (Connected)
 
 
# ———————————-
# IPv4 Configuration
# ———————————-
pushd interface ipv4
 
reset
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Randles-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : 520b.com
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : 520b.com
   Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
   Physical Address. . . . . . . . . : D4-BE-D9-91-A1-6F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 06 September 2014 10:37:01
   Lease Expires . . . . . . . . . . : 07 September 2014 10:37:01
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.1.1
 
DNS request timed out.
    timeout was 2 seconds.
Name:    google.com.520b.com
Address:  67.198.145.18
 
 
Pinging google.com [74.125.230.101] with 32 bytes of data:
Reply from 74.125.230.101: bytes=32 time=23ms TTL=56
Reply from 74.125.230.101: bytes=32 time=24ms TTL=56
 
Ping statistics for 74.125.230.101:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 23ms, Maximum = 24ms, Average = 23ms
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.1.1
 
DNS request timed out.
    timeout was 2 seconds.
Name:    yahoo.com.520b.com
Address:  67.198.145.18
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=121ms TTL=51
Reply from 98.139.183.24: bytes=32 time=121ms TTL=51
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 121ms, Maximum = 121ms, Average = 121ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 12…d4 be d9 91 a1 6f ……Broadcom NetLink (TM) Gigabit Ethernet
  1………………………Software Loopback Interface 1
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.3     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.3    276
      192.168.1.3  255.255.255.255         On-link       192.168.1.3    276
    192.168.1.255  255.255.255.255         On-link       192.168.1.3    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.3    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.3    276
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  1    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/06/2014 10:34:58 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/05/2014 04:22:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/05/2014 10:31:38 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/04/2014 01:59:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/04/2014 10:02:13 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/03/2014 09:06:33 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/03/2014 04:31:06 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/03/2014 00:55:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/03/2014 00:41:23 PM) (Source: MsiInstaller) (User: Randles-PC)
Description: Product: Adobe Reader XI (11.0.07) - Update '{AC76BA86-7AD7-0000-2550-7A8C40011008}' could not be installed. Error code 1625. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
 
Error: (09/03/2014 00:40:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
 
Microsoft Office Sessions:
=========================
Error: (09/06/2014 10:34:58 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/05/2014 04:22:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/05/2014 10:31:38 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/04/2014 01:59:59 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/04/2014 10:02:13 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/03/2014 09:06:33 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/03/2014 04:31:06 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/03/2014 00:55:59 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/03/2014 00:41:23 PM) (Source: MsiInstaller)(User: Randles-PC)
Description: Adobe Reader XI (11.0.07){AC76BA86-7AD7-0000-2550-7A8C40011008}1625(NULL)(NULL)(NULL)
 
Error: (09/03/2014 00:40:18 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
========================= Devices: ================================
 
 
**** End of log ****
 

 

Attachments:

That's great news.  What you'll want to do next is begin re-enabling blocks of services and startup items until the problem re-occurs.  Through a process of elimination of disabling / enabling items you will narrow down exactly what is causing the hang up.  At that point, you can eliminate that software, or post back here with more information and for support.

 

Here's some more information for you: http://forums.whatthetech.com/index.php?showtopic=118329

Hello, did you revert your changes in msconfig back to normal startup mode before the problem started re-occuring?  Or, are you still running it in a "clean boot" mode with all services and startup items disabled?  The idea is that you stay in a "clean boot" mode to make sure the problem does not re-occur.  Then, you slowly re-enable services and startup items, rebooting each time to see if the problem starts re-occuring and then narrow down which of those entries is causing the problem.  You should not put your system back into normal mode yet.

 

If I understand you correctly, the problem occurs after a reboot and it takes quite a while for your internet to finally connect.  This is usually caused by hanging services on startup.  This can usually be diagnosed and identified by using the msconfig tool and the information I provided.

 

I've reviewed your malware removal thread and don't see anything obvious here.  The system seems to be pretty clean and not loaded down with a lot of junk.  Its a Core i5 with 12Gb of RAM and so it should be very snappy.  

 

Did you purchase Avast Internet Security or are you running a trial of it?  Did you recently wipe / reload your computer?

 

If the anti-virus is causing trouble it probably can't be disabled with msconfig and so the problem will persist even during a clean boot.

 

When you reboot and the problem occurs, lets look at Event Viewer and see if we can find any symptoms similar to what I described.  Click Start and type 'eventvwr' in the search box and press ENTER.  Expand "Windows Logs" and then click "System."  Be aware that you should do this only AFTER the internet starts responding because the services causing problems may have not written their event log entries until then.  Scroll through the most recent events (sorted by date / time) and look for RED error and YELLOW warning events.  Scroll back through the events, clicking on them, to review them going back to the first event entries since you rebooted (as can be seen by the date / time of the event).   Look for any event log entries that indicate a service hung on starting, or failed to start, or did not start in a timely fashion.  If you find one, you can right click the event entry and choose COPY then paste the results in a reply here.  Please do this for all entries that are not duplicates.

Hi

 

No I didnt revert the changes in msconfig, its a full 2 year Avast Internet Security license

 

Im struggling with this event viewer as its showing alot of mbam chameleon entries

Log Name:      System
Source:        Microsoft-Windows-DNS-Client
Date:          09/09/2014 15:44:47
Event ID:      1014
Task Category: None
Level:         Warning
Keywords:      
User:          NETWORK SERVICE
Computer:      Randles-PC
Description:
Name resolution for the name tracker.speed.cd timed out after none of the configured DNS servers responded.
Event Xml:
 
   
    1014
    0
    3
    0
    0
    0x4000000000000000
   
    577824
   
   
    System
    Randles-PC
   
 
 
    tracker.speed.cd
    16
    02000035C0A801010000000000000000
 


Log Name:      System
Source:        k57nd60a
Date:          09/09/2014 15:44:51
Event ID:      4
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Randles-PC
Description:
Broadcom NetLink (TM) Gigabit Ethernet: The network link is down.  Check to make sure the network cable is properly connected.
Event Xml:
 
   
    4
    3
    0
    0x80000000000000
   
    577825
    System
    Randles-PC
   
 
 
    \Device\NDMP1
    Broadcom NetLink (TM) Gigabit Ethernet
    00000000020030000000000004000580000000000000000000000000000000000000000000000000
 


 

 

Attachments:

Hi and thank you for the information.  Neither posted event log entry should be of any importance.  

 

I think it might be better if you export your event log and post it here for me to look at it closer.  

 

Right-click the System log in event viewer and choose "Save All Events As."  Name the file killaviruses_system.evtx and save it to your desktop.  Once done, navigate to your desktop, right-click the file and choose Sent To -> Compressed Zip File.  Please attach the newly created .zip file to your next reply.

 

Thank you

Thanks for the information.  I'm really having a hard time identifying any thing here causing your issue which leaves me to suspect MBAM or the Avast Internet Security.  I'm not against running either of these products but its possible one has become corrupted and needs to be reinstalled.  Everything else indicates things are fine.

 

Maybe it will help to clarify the problem a little more.  Can you be more specific about what exactly you do and experience when you reboot your computer?  For instance, when you reboot, what browser do you open, what do you experience, how long does it take, do you notice anything out of the ordinary during this time?  For instance, does the network icon in the lower right hand corner show disconnected for a long period of time, etc.?

 

I think the next step would be to uninstall, test, and reinstall MBAM and Avast Internet Security.  Because they are purchased products you may need to re-register or activate the products.  For MBAM, you may be able to first try disabling real-time protection.  See here: https://www.malwarebytes.org/support/guides/mbam/AdvancedSettings.html  – Disable the first 3 advanced options and the last 2 if they are enabled.  Try this first and see if after you reboot if it helps at all.

When I boot up I get the red X over the network icon in the bottom right corner, then it will goe to the yellow exclamation mark

 

Ive disable the first 3 advanced options and the last 2 as they were enabled

 

Ill reboot now and post back

Ok.  Great.. So, do you experience that you are unable to bring up any webpages until the icon in the lower right hand corner stop showing a red X and yellow exclamation point?  And, approximately how long do you experience both conditions after a reboot?  If you mouse over the yellow and red marks what information does it tell you during this time?  Thanks.

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