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search.ask.com will not go away [Solved]


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19 replies to this topic

#16 teeps

teeps

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Posted 24 August 2014 - 04:48 PM

I hear you on the msconfig.  When I received the computer from the owner, it was in safemode.  She attempted to get help from 24x7 Help and they tossed her to 3 different people within the company/organization.  Apparently they had talked her through msconfig.  She gave up on them and she got her money back. I'm not a fan of using if myself.
 
The computer seems to be responsive and things seem to be clear. 
 
Results of screen317's Security Check version 0.99.87  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender           
Norton Internet Security   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 SpywareBlaster 5.0    
 Google Chrome 36.0.1985.125  
 Google Chrome 36.0.1985.143  
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 

"Come now, and let us reason together,"
Says the LORD,
"Though your sins are as scarlet,
They will be as white as snow;
Though they are red like crimson,
They will be like wool.
(Isaiah 1:18)

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#17 LiquidTension

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Posted 24 August 2014 - 04:55 PM

Hi teeps, 
 

The computer seems to be responsive and things seem to be clear.

Good. We just have our tools to clean up, and you're all set. 
 
STEP 1
xAFZxnZc.jpg.pagespeed.ic.8db6OVtjOI.png DelFix

  • Double-click DelFix.exe to run the programme.
  • Place a checkmark next to the following items:
    • Activate UAC
    • Remove disinfection tools
    • Create registry backup
    • Create system restore
    • Reset system settings
  • Click the Run button.

-- This will remove the specialised tools we used to disinfect your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).
 
--- Malwarebytes Anti-Malware will still be present on your computer. I recommend keeping this programme, updating and scanning with it once a week to maintain security on your computer. If you do not wish to keep this programme on your computer, you can uninstall it by pressing the Windows Key xpdKOQKY.png.pagespeed.ic.tmAgS1-k6q.png + r on your keyboard at the same time, typing appwiz.cpl, clicking OK and searching for Malwarebytes.
 
======================================================
 
All Clean!
Congratulations, your computer appears clean!  xthumbup.gif.pagespeed.ic.7aXFW0A4z_.png
I no longer see signs of malware on your computer, and feel satisfied that our work here is done. Below I have compiled a list of resources you may find useful. The articles document information on computer security, common infection vectors and how you can stay safe on the Internet.

The following security/maintenance programmes come highly recommended in the security community.

  • 16x16xKsUqI5A.png.pagespeed.ic.vn1Hlvqi8 AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
  • 16x16x7D2ig3K.png.pagespeed.ic.x4TC1AK8O Emsisoft Antimalware (free) acts as an additional on-demand scanner, and can be used in conjunction with your Anti-Virus. 
  • xEG85Vjt.png.pagespeed.ic.3itacBrobj.jpg Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
  • 16x16x6YRrgUC.png.pagespeed.ic.HjgFxjvw2 Malwarebytes Anti-Malware Premium (MBAM) incorporates real-time protection and is designed to run alongside your Anti-Virus. 
  • 16x16xjv4nhMJ.png.pagespeed.ic.A5YbWn1eD NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology. 
  • 3O8r9Uq.png.pagespeed.ce.0ubSznu3ZV.png Sandboxie isolates programmes of your choice, preventing files from writing to your HDD unless you approve the file. 
  • DgW1XL2.png.pagespeed.ce.v1OlJl_ZAS.png Secuina PSI will scan your computer for vulnerable software that is outdatedand automatically find the latest update for you.
  • 16x16xj1OLIec.png.pagespeed.ic.k6hhwopU0 SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
  • 16x16xsHjS79L.png.pagespeed.ic.n4Sk8_GzZ Unchecky automatically removes checkmarks for additional software in programme installers, helping you avoid adware and PUPs. 
  • 16x16xJEP5iWI.png.pagespeed.ic.4tmM1lM7D Web of Trust (WOT) is a browser add-on designed to alert the user before interacting with a potentially malicious website. 
     

Wary of a particular file/website? Need a second opinion? Scan the file/URL using these free online scanner services:

-- Please feel free to ask if you have any questions or concerns on computer security or the programmes above.
 
======================================================
 
Please confirm you have no outstanding issues, and are happy with the state of your computer. Once I have confirmation things are in order, we can wrap things up and I will close this thread. 
 
Thank you for using WhatTheTech.
 
Safe Surfing.  xthumbup.gif.pagespeed.ic.7aXFW0A4z_.png
Adam (LiquidTension).


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#18 teeps

teeps

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Posted 24 August 2014 - 05:17 PM

Delfix is run and all residual files have been removed from the Desktop.  As far as I'm concerned, she's purring like a kitten.  Thanks a ton LiquidTension.  I've always appreciated the professionalism of this site.  You guys have never disappointed me.  Keep up the fantastic work!


"Come now, and let us reason together,"
Says the LORD,
"Though your sins are as scarlet,
They will be as white as snow;
Though they are red like crimson,
They will be like wool.
(Isaiah 1:18)

#19 LiquidTension

LiquidTension

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Posted 24 August 2014 - 05:22 PM

You are more than welcome, and thank you for the kind words. :)


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#20 LiquidTension

LiquidTension

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Posted 24 August 2014 - 05:25 PM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.

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