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IE Crashing, random redirects and frozen screens [Solved]


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#16 MacFhearguis

MacFhearguis

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Posted 21 August 2014 - 03:13 PM

SystemLook 30.07.11 by jpshortstuff
Log created at 14:10 on 21/08/2014 by Owner
Administrator - Elevation successful

========== filefind ==========

Searching for "*Best Buy*"
C:\FRST\Quarantine\C\ProgramData\Best Buy pc app\Best Buy pc app\Best Buy pc app.3.0.1.2.application --a---- 11999 bytes [16:19 21/09/2010] [16:19 21/09/2010] A939521CBD874C14E823A5140D016B7A
C:\FRST\Quarantine\C\ProgramData\Best Buy pc app\Best Buy pc app\Best Buy pc app.application --a---- 11999 bytes [16:19 21/09/2010] [16:19 21/09/2010] A939521CBD874C14E823A5140D016B7A
C:\FRST\Quarantine\C\ProgramData\Best Buy pc app\Best Buy pc app\Best Buy pc app.lnk --a---- 827 bytes [17:45 08/10/2010] [17:45 08/10/2010] BC112667D5FDE7DEEE2FC01A1DB44C54
C:\FRST\Quarantine\C\ProgramData\Best Buy pc app\Best Buy pc app\3.0.1.2\Best Buy pc app.exe.config.deploy --a---- 5602 bytes [15:16 20/09/2010] [15:16 20/09/2010] C853A854D0BA3E35EAE1B4A0C7697102
C:\FRST\Quarantine\C\ProgramData\Best Buy pc app\Best Buy pc app\3.0.1.2\Best Buy pc app.exe.deploy --a---- 886688 bytes [16:08 21/09/2010] [16:08 21/09/2010] F43120BCE75BF3B0B227956DACCD243E
C:\FRST\Quarantine\C\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy pc app.lnk.xBAD --a---- 827 bytes [17:45 08/10/2010] [17:45 08/10/2010] BC112667D5FDE7DEEE2FC01A1DB44C54
C:\ProgramData\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\Best Buy pc app Setup.dat --a--c- 334 bytes [17:45 08/10/2010] [17:45 08/10/2010] DF80A42DB818F1F6073F417ED3E977B5
C:\ProgramData\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\Best Buy pc app Setup.exe --a--c- 3441232 bytes [17:45 08/10/2010] [16:53 21/09/2010] DC02DA0C650513E9BE22935EB52BEA3D
C:\ProgramData\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\Best Buy pc app Setup.lnk --a--c- 0 bytes [17:45 08/10/2010] [17:45 08/10/2010] D41D8CD98F00B204E9800998ECF8427E
C:\ProgramData\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\Best Buy pc app Setup.msi --a--c- 290816 bytes [17:45 08/10/2010] [16:53 21/09/2010] 1CB146873CCE996292210D97B9B779E2
C:\ProgramData\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\Best Buy pc app Setup.par --a--c- 668 bytes [17:45 08/10/2010] [17:45 08/10/2010] 257452EE9EDF8FB2BB3C56409C6B30C4
C:\ProgramData\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\Best Buy pc app Setup.res --a--c- 2639379 bytes [17:45 08/10/2010] [16:53 21/09/2010] 39A5050EF3EFBF5CB915E0EE72D9D8DA
C:\ProgramData\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\OFFLINE\217807D8\15DD5D7A\Best Buy pc app.3.0.1.2.application --a--c- 11999 bytes [17:45 08/10/2010] [16:19 21/09/2010] A939521CBD874C14E823A5140D016B7A
C:\ProgramData\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\OFFLINE\217807D8\15DD5D7A\Best Buy pc app.application --a--c- 11999 bytes [17:45 08/10/2010] [16:19 21/09/2010] A939521CBD874C14E823A5140D016B7A
C:\ProgramData\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\OFFLINE\217807D8\A14B4D62\Best Buy pc app.exe.config.deploy --a--c- 5602 bytes [17:45 08/10/2010] [15:16 20/09/2010] C853A854D0BA3E35EAE1B4A0C7697102
C:\ProgramData\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\OFFLINE\217807D8\A14B4D62\Best Buy pc app.exe.deploy --a--c- 886688 bytes [17:45 08/10/2010] [16:08 21/09/2010] F43120BCE75BF3B0B227956DACCD243E
C:\Users\All Users\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\Best Buy pc app Setup.dat --a--c- 334 bytes [17:45 08/10/2010] [17:45 08/10/2010] DF80A42DB818F1F6073F417ED3E977B5
C:\Users\All Users\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\Best Buy pc app Setup.exe --a--c- 3441232 bytes [17:45 08/10/2010] [16:53 21/09/2010] DC02DA0C650513E9BE22935EB52BEA3D
C:\Users\All Users\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\Best Buy pc app Setup.lnk --a--c- 0 bytes [17:45 08/10/2010] [17:45 08/10/2010] D41D8CD98F00B204E9800998ECF8427E
C:\Users\All Users\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\Best Buy pc app Setup.msi --a--c- 290816 bytes [17:45 08/10/2010] [16:53 21/09/2010] 1CB146873CCE996292210D97B9B779E2
C:\Users\All Users\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\Best Buy pc app Setup.par --a--c- 668 bytes [17:45 08/10/2010] [17:45 08/10/2010] 257452EE9EDF8FB2BB3C56409C6B30C4
C:\Users\All Users\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\Best Buy pc app Setup.res --a--c- 2639379 bytes [17:45 08/10/2010] [16:53 21/09/2010] 39A5050EF3EFBF5CB915E0EE72D9D8DA
C:\Users\All Users\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\OFFLINE\217807D8\15DD5D7A\Best Buy pc app.3.0.1.2.application --a--c- 11999 bytes [17:45 08/10/2010] [16:19 21/09/2010] A939521CBD874C14E823A5140D016B7A
C:\Users\All Users\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\OFFLINE\217807D8\15DD5D7A\Best Buy pc app.application --a--c- 11999 bytes [17:45 08/10/2010] [16:19 21/09/2010] A939521CBD874C14E823A5140D016B7A
C:\Users\All Users\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\OFFLINE\217807D8\A14B4D62\Best Buy pc app.exe.config.deploy --a--c- 5602 bytes [17:45 08/10/2010] [15:16 20/09/2010] C853A854D0BA3E35EAE1B4A0C7697102
C:\Users\All Users\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\OFFLINE\217807D8\A14B4D62\Best Buy pc app.exe.deploy --a--c- 886688 bytes [17:45 08/10/2010] [16:08 21/09/2010] F43120BCE75BF3B0B227956DACCD243E
C:\Users\Owner\AppData\Local\Apps\2.0\LX7WGVV3.44L\2OD0HY5N.7PB\best..capp_ec8bce34fe4caa9f_0003.0000_9db165f648a1d5c6\Best Buy pc app.cdf-ms --a---- 10752 bytes [17:45 08/10/2010] [17:45 08/10/2010] 0C1F0E3A18A1A69D76241064E1FEB47E
C:\Users\Owner\AppData\Local\Apps\2.0\LX7WGVV3.44L\2OD0HY5N.7PB\best..capp_ec8bce34fe4caa9f_0003.0000_9db165f648a1d5c6\Best Buy pc app.exe ------- 886688 bytes [17:45 08/10/2010] [17:45 08/10/2010] F43120BCE75BF3B0B227956DACCD243E
C:\Users\Owner\AppData\Local\Apps\2.0\LX7WGVV3.44L\2OD0HY5N.7PB\best..capp_ec8bce34fe4caa9f_0003.0000_9db165f648a1d5c6\Best Buy pc app.exe.config --a---- 5602 bytes [17:45 08/10/2010] [17:45 08/10/2010] C853A854D0BA3E35EAE1B4A0C7697102
C:\Users\Owner\AppData\Local\Apps\2.0\LX7WGVV3.44L\2OD0HY5N.7PB\best..capp_ec8bce34fe4caa9f_0003.0000_9db165f648a1d5c6\Best Buy pc app.manifest --a---- 4103 bytes [17:45 08/10/2010] [17:45 08/10/2010] DDCA5E0F448C9BC740E3AA3B3F004418
C:\Users\Owner\AppData\Local\Apps\2.0\LX7WGVV3.44L\2OD0HY5N.7PB\best..capp_ec8bce34fe4caa9f_0003.0000_none_e29bb9123f6f2db3\Best Buy pc app.exe.config --a---- 5602 bytes [17:45 08/10/2010] [17:45 08/10/2010] C853A854D0BA3E35EAE1B4A0C7697102
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms --a---- 398 bytes [17:45 08/10/2010] [17:45 08/10/2010] 6A9ED136D386414EA6E0C8B53641AC57

========== folderfind ==========

Searching for "*Best Buy*"
C:\FRST\Quarantine\C\ProgramData\Best Buy pc app d------ [23:27 20/08/2014]
C:\FRST\Quarantine\C\ProgramData\Best Buy pc app\Best Buy pc app d------ [17:45 08/10/2010]
C:\Users\Owner\AppData\Local\Best Buy pc app d------ [17:46 08/10/2010]
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy d------ [17:45 08/10/2010]

========== regfind ==========

Searching for "Best Buy"
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\MRI_DISABLED]
"Best Buy pc app"="C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms"
[HKEY_LOCAL_MACHINE\SOFTWARE\Best Buy]
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\Best Buy pc app Setup 3.0.1.2.exe]
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\Best Buy pc app Setup.exe]
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\Best Buy Software Installer Setup.exe]
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7664CBBF125287E41BDB78607F4745B9]
"ProductName"="Best Buy pc app"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7664CBBF125287E41BDB78607F4745B9\SourceList]
"PackageName"="Best Buy pc app Setup.msi"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\Best Buy pc app_RASAPI32]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\Best Buy pc app_RASMANCS]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\Best Buy Software Installer_RASAPI32]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\Best Buy Software Installer_RASMANCS]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
"C:\Program Files\Best Buy Software Installer\"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
"C:\Program Files\Best Buy Software Installer\Resources\"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
"C:\Program Files\Best Buy Software Installer\Resources\Localization\en-US\"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
"C:\Program Files\Best Buy Software Installer\Resources\Localization\"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
"C:\Program Files\Best Buy Software Installer\Resources\Localization\en-US\RTFs\"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
"C:\Program Files\Best Buy Software Installer\Resources\Localization\en-US\Videos\"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
"C:\ProgramData\Best Buy pc app\"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
"C:\ProgramData\Best Buy pc app\3.0.1.2\"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
"C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
"C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\Localization\en-US\"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
"C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\Localization\"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
"C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\Localization\en-US\RTFs\"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
"C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
"C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\Fonts\"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
"C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\Icons\"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0081E1D91D3A3FB429E546C6BCAD76BA]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\Localization\en-US\RTFs\About.rtf.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0404454BC3DB7614398754F773F08B1F]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\card-CID-B.png.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\09FD4CA8BA02D244E9533334A720CBB4]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\PCAppPanels_Software.png.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0BF44133F72D9ED43B1491740492C275]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\PcAppPanels_Roxio.png.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0C17F3EF2673E5F4FB7B1007E57FDAD1]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\Localization\en-US\RTFs\WelcomeScreen.rtf.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0E36033BE2864894196399266484DA3D]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\splash.png.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FB4824A2687605438CE544D9A4363B5]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Microsoft.Practices.ServiceLocation.dll.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\102516B58F6480D4096E4F44FF305B17]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\BestBuySoftwareInstaller.dll.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\110F9C3ED7B6FDB408500D59618F86B5]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\ViewModels.dll.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\12A3A483676773342B4418448B73D609]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\Fonts\ApexNew-BookItalic.ttf.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1357ECCCEC620AA44841E8C7950FAF51]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\Fonts\Knockout-93UltmtHeviwt.ttf.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\16988240F6DFDF54F942A18A1AC783ED]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\PCImage.Modules.Home.dll.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\16F6D030BB11F8E43AF2914A23FBD3F8]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\Fonts\Knockout-94UltmtSumo.ttf.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1B1F1F1C36587D245A392080964CECB1]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Microsoft.Practices.EnterpriseLibrary.Logging.dll.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1B4774BF61F0CA64A99B59D52981A5F6]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\AppIcon.ico.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\22D52306176E2FA43850DF7389F020C3]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\pc app Installer.exe.config.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\232426ACD8D939344A8EE2D5D555150F]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\Icons\Cart.ico.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\24531A9705DBC2143B4FF669BEFB8AB8]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\PcAppPanels_Welcome.png.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\295B794A3A7B2F94FB7501E042F27FFA]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\PCImage.Modules.Update.dll.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\29CC3E585613D1F498C7EF04A9A5BD43]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\FluidKit.dll.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2AAEA5EA5587DC24D88959AC7727F501]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\cinemanowlogo.png.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2DE1F80D9F1C5894B8D54C0215347151]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\Fonts\ApexNew-MediumItalic.ttf.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2F2A5CE657F051142868841A1D48EFB9]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\BBYApex-Bold.otf.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\338C905A74BC3E449AC3C3B7D8E475D6]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Microsoft.Practices.Unity.Interception.dll.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\33CA230A9C832F84E9D633EDDE031265]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\SharpBITS.Base.dll.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3446F562D9098AF40A04D6FF03A64CA8]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Common.dll.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3660A04D17144EB4A80FBE455F95ABD9]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\PLACEHOLDER-IMAGEROTATOR.png.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\37457162A5B5B4340A307101E11B99B3]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\Fonts\Knockout-92UltmtCruiserwt.ttf.deploy"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\C894327690CD25F468E6A4D1C5074BBC]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Microsoft.Practices.EnterpriseLibrary.Common.dll.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\C8A7BA501EAC3504EBEAA3DAB1E93B4F]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\PLACEHOLDER-stars.png.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\CCA638963C7C14E4C85B2D96E30BF253]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\WelcomeBG.png.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\CDF499CCA152EF947AF0CFB4593514A8]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\Icons\Check.ico.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\CFECF5BB7301278459957E67B5FF7D73]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\PCImage.Modules.Home.dll.config.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D0DAB884086A3CD4DB2187371C0CA3A9]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\Fonts\Knockout-90UltmtWelterwt.ttf.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D24D5ED4AE074C74FB36A8B07103FCEF]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\Icon_error.png.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D58715A589312254BAC56ECEF1143A7B]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\Click_button5.wav.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D5CFA41EF15ADAF4BA20FB5121DC4B79]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Microsoft.Practices.Composite.UnityExtensions.dll.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DA0D9ED9318927D448DC076C9839D31C]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\shoppingCartIcon_23x17.png.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E0DFE835E2F85074DBC97721610FD823]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\Best Buy pc app.application"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E27BECD1D6E2A5B419618198742BA716]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\background_1024x768.png.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E81AC0230F3591E439022CFC963EC360]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EDB02328571D4BB4DBF7C81457AC8C08]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EE94B6C7A2AAEEB41B294A4FD037B94A]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\Fonts\ApexNew-BoldItalic.ttf.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EF448F5C893939F4CB521A8279A6CF13]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Localization.dll.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EF818FC7849EA2844908A0D8A946E6BD]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\BBSI_Logo_Final.png.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EFA16A287F121E64CB9246B34C508066]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\CreditCardSamples_150x15.png.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F04F51B6FFD9B5147A10B59225AD3330]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\PCImageInfrastructure.dll.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F0ECD2B1A14892F4E8A9C1CAEDF5A8D6]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\CID_40x18.jpg.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F1CC1D85247F0E94C920E1CA137CA91B]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\StarFull.png.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F559F823A5C36A94593A322BFEB14389]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Microsoft.Practices.Composite.Presentation.dll.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F563C4E06415097409372A09015D1271]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\Fonts\ApexNew-Book.ttf.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FBD8A549C75C9C745A010C39D168154F]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\[ProductName].exe.manifest"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FD0C3C5CC1F0F20498B2C98E2629D134]
"7664CBBF125287E41BDB78607F4745B9"="C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\ratingview.png.deploy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\7664CBBF125287E41BDB78607F4745B9\InstallProperties]
"InstallLocation"="C:\Program Files\Best Buy pc app"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\7664CBBF125287E41BDB78607F4745B9\InstallProperties]
"Publisher"="Best Buy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\7664CBBF125287E41BDB78607F4745B9\InstallProperties]
"DisplayName"="Best Buy pc app"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FBBC4667-2521-4E78-B1BD-8706F774549B}]
"InstallLocation"="C:\Program Files\Best Buy pc app"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FBBC4667-2521-4E78-B1BD-8706F774549B}]
"Publisher"="Best Buy"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FBBC4667-2521-4E78-B1BD-8706F774549B}]
"DisplayName"="Best Buy pc app"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\Best Buy Software Installer Setup_RASAPI32]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\Best Buy Software Installer Setup_RASMANCS]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{FBBC4667-2521-4E78-B1BD-8706F774549B}]
"UninstallString"="C:\ProgramData\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}\Best Buy pc app Setup.exe"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\eventlog\Application\Best Buy pc app]
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\eventlog\Application\Best Buy pc app]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\Application\Best Buy pc app]
[HKEY_USERS\S-1-5-21-343138886-4157761791-754634085-1000\Software\Microsoft\Windows\CurrentVersion\Run\MRI_DISABLED]
"Best Buy pc app"="C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms"

-= EOF =-


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#17 LiquidTension

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Posted 21 August 2014 - 04:39 PM

OK. Lets get rid of this programme, and begin troubleshooting Internet Explorer.
 
STEP 1
xMgeHyNE.png.pagespeed.ic.49_rDPUa_4.png Batch File

  • Press the Windows Key xpdKOQKY.png.pagespeed.ic.tmAgS1-k6q.png + r on your keyboard at the same time. Type Notepad and click OK.
  • Copy the entire contents of the codebox below and paste into the Notepad document.
    @echo off
    rd /s /q "C:\ProgramData\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}"
    rd /s /q "C:\Users\All Users\{CD365A7B-CF03-4BDA-BFCA-FC24F7407C39}"
    rd /s /q "C:\Users\Owner\AppData\Local\Apps\2.0\LX7WGVV3.44L\2OD0HY5N.7PB"
    rd /s /q "C:\Users\Owner\AppData\Local\Best Buy pc app"
    rd /s /q "C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy"
    del %0
  • Click Format. Ensure Wordwrap is unchecked
  • Click FileSave As and name the file del.bat
  • Select All Files as the Save as type.
  • Save the file to your desktop
  • Locate del.bat xlmRDSkT.png.pagespeed.ic.UByFR5z3ld.jpg (W8/7/Vista) on your desktopRight-click the icon and click xAVOiBNU.jpg.pagespeed.ic.H5HC6LkiJX.jpg Run as administrator.
     

STEP 2
xzrguS2W.png.pagespeed.ic.lNedS0r_j3.jpg Tweaking Registry Backup

  • Please download Tweaking.com Registry Backup and save the file to your desktop.
  • Double-click on the file and follow the prompts. 
  • Once installed, double-click on the Tweaking.com Registry Backup icon. 
  • The tool should automatically open to the Backup Registry tab. If not, click the Backup Registry tab.
  • Press Backup Now.
  • Once complete, the tool will tell you that Successful */* Files Backed Up.
  • You have now successfully backed up your Registry.
     

STEP 3
xGIRjHjL.png.pagespeed.ic.UlTFY2Ulbn.jpg Reg Fix 

  • Press the Windows Key xpdKOQKY.png.pagespeed.ic.tmAgS1-k6q.png + r on your keyboard at the same time. Type Notepad and click OK.
  • Copy the entire contents of the codebox below and paste into the Notepad document.
    Windows Registry Editor Version 5.00
    
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\MRI_DISABLED]
    "Best Buy pc app"=-
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Best Buy]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\Best Buy pc app Setup 3.0.1.2.exe]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\Best Buy pc app Setup.exe]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\Best Buy Software Installer Setup.exe]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7664CBBF125287E41BDB78607F4745B9]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\Best Buy pc app_RASAPI32]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\Best Buy pc app_RASMANCS]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\Best Buy Software Installer_RASAPI32]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\Best Buy Software Installer_RASMANCS]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
    "C:\Program Files\Best Buy Software Installer\"=-
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
    "C:\Program Files\Best Buy Software Installer\Resources\"=-
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
    "C:\Program Files\Best Buy Software Installer\Resources\Localization\en-US\"=-
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
    "C:\Program Files\Best Buy Software Installer\Resources\Localization\"="-
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
    "C:\Program Files\Best Buy Software Installer\Resources\Localization\en-US\RTFs\"=-
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
    "C:\Program Files\Best Buy Software Installer\Resources\Localization\en-US\Videos\"=-
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
    "C:\ProgramData\Best Buy pc app\"=-
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
    "C:\ProgramData\Best Buy pc app\3.0.1.2\"=-
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
    "C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\"=-
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
    "C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\Localization\en-US\"=-
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
    "C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\Localization\"="1"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
    "C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\Localization\en-US\RTFs\"=-
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
    "C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\"=-
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
    "C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\Fonts\"=-
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
    "C:\ProgramData\Best Buy pc app\3.0.1.2\Resources\StaticResources\Icons\"=-
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\7664CBBF125287E41BDB78607F4745B9]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FBBC4667-2521-4E78-B1BD-8706F774549B}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\Best Buy Software Installer Setup_RASAPI32]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\Best Buy Software Installer Setup_RASMANCS]
    [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\eventlog\Application\Best Buy pc app]
    [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\eventlog\Application\Best Buy pc app]
    [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\Application\Best Buy pc app]
    [HKEY_USERS\S-1-5-21-343138886-4157761791-754634085-1000\Software\Microsoft\Windows\CurrentVersion\Run\MRI_DISABLED]
    "Best Buy pc app"=-
  • Click Format. Ensure Wordwrap is unchecked
  • Click FileSave As and name the file regfix.reg.
  • Select All Files as the Save as type.
  • Save the file to your desktop
  • Locate regfix.reg xGIRjHjL.png.pagespeed.ic.UlTFY2Ulbn.jpg on your desktop. Right-click the file and click Merge with the Registry
  • Accept any prompts. 
  • Reboot your computer for the changes to take effect.
     

STEP 4
ehzOq95.png Internet Explorer without Add-ons 

  • Click the Windows Start button 29Fou9c.jpg.
  • Click All Programmes.
  • Select Accessories
  • Select System Tools.
  • Click Internet Explorer (No Add-ons).
  • Browse as you normally would, and check for issues. 
  • Let me know how you get on.
     

======================================================
 
STEP 5
xpfNZP4A.png.pagespeed.ic.bp5cRl1pJg.jpg Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

  • Did the batch file/reg fix run successfully?
  • How does IE perform without add-ons?

50QfLth.png

 

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#18 MacFhearguis

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Posted 21 August 2014 - 05:15 PM

The batch file and reg fix ran just fine, no issues whatsoever.

 

IE works amazingly fast without add-ons. The pages that were crashing and slow and freezing now all operate normally.



#19 LiquidTension

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Posted 21 August 2014 - 05:38 PM

Hi Gavin, 

 

Let me know how you get on with the following.

  • Open Internet Explorer normally.
  • Click the Tools gear icon in the top-right corner. 
  • Click Manage Add-ons
  • Disable a few add-ons and check performance. 
  • If performance is OK, let me know which add-ons you disabled. 
  • If performance is not OK, repeat this process until you narrow it down to the culprit. 

50QfLth.png

 

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#20 MacFhearguis

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Posted 21 August 2014 - 05:50 PM

Adam,

 

I disabled the Quicktime add-ons(3 of them), Aurgima and an HP Smart Web Printing add-on. Oh, and two Skype add-ons.

 

Performance did not improve.

 

Are there specific ones I should be looking at?

 

One thing I noticed, there are several Java Plug-in add-ons listed...should there be four, or only one?


Edited by MacFhearguis, 21 August 2014 - 05:52 PM.


#21 LiquidTension

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Posted 21 August 2014 - 06:07 PM

It's a process of elimination. Try disabling any Webroot (Filtering) entries next, and check your performance afterwards. 
 
Alternatively, we could simply backup your favourites and reset Internet Explorer back to its original state. This will more than likely resolve your performance issues with it immediately, but will require you to reinstall any third-part software such as extensions, BHOs, plugins, etc. 
 
Let me know if you wish to proceed with the process of elimination, or reset your browser instead.
 

One thing I noticed, there are several Java Plug-in add-ons listed...should there be four, or only one?

Yes, that's normal, but also inadvisable and considered a security risk. I will explain why at the end of this process. 


50QfLth.png

 

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#22 MacFhearguis

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Posted 21 August 2014 - 06:11 PM

Adam,

The only thing I use on a regular basis is the Google Search bar, other than that, nothing stands out.

I am fine resetting the browser, with the emphasis when beginning anew on making my security better.

 


Edited by MacFhearguis, 21 August 2014 - 06:12 PM.


#23 LiquidTension

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Posted 21 August 2014 - 06:17 PM

Hi Gavin, 

 

OK. Please do this. Let me know how your browser performs after resetting. I'd also like you to provide a general update on how your computer is performing. Are there any outstanding issues?
 
I recommend you backup your favourites/bookmarks and other data. Instructions can be found below.

Once, done, please proceed with the reset.

with the emphasis when beginning anew on making my security better.

Absolutely. Once we finish up here, I will provide a list of useful resources on computer security, as well as recommended programmes to install that will help minimize the risk of infection.


50QfLth.png

 

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#24 MacFhearguis

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Posted 21 August 2014 - 06:31 PM

I reset the browser, and imported my Favorites back to the correct location.

 

The browser is running quickly, without freezing or crashing or hesitation.

 

I've not been able to find any outstanding issues, nor have any new ones cropped up!

 

Although, I just tried to go to gmail, accidentally type gmial, and that took me to a Chinese Siren site, the luck of fat fingers. I hope the whole process doesn't need starting again!


Edited by MacFhearguis, 21 August 2014 - 06:33 PM.


#25 MacFhearguis

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Posted 21 August 2014 - 06:37 PM

Ok, so now I just got a pop-up saying my comp is now infected with malicious software from a "freeonlinetechsupport" address.

 

I think I screwed up on mis-typing the gmail address.

 


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#26 LiquidTension

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Posted 21 August 2014 - 06:59 PM

Perhaps add Gmail as a Favourite to avoid that happening again? :) Do this to clear out your Browsing History/Temp Internet files.

  • Close Internet Explorer.
  • Press the Windows Key pdKOQKY.png + r on your keyboard at the same time. Type inetcpl.cpl and click OK.
  • Under Browsing History, click Delete
  • Click OK
  • Open Internet Explorer. 
     

Lets check for leftovers.
 
STEP 1
xGfiJrQ9.png.pagespeed.ic.HjgFxjvw2Z.jpg Malwarebytes Anti-Malware (MBAM)

  • Please download Malwarebytes Anti-Malware Free to your desktop.
  • Double-click mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme. 
  • Launch the programme and select Update.
  • Once updated, click the Settings tab and tick Scan for rootkits.
  • Click the Scan tab, ensure Threat Scan is checked and click Scan Now.
  • Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards. 
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • Click Copy to Clipboard and paste the log in your next reply. 
     

STEP 2
GzlsbnV.png.pagespeed.ce.SLxxSJVib_.png ESET Online Scan
Note: This scan may take a long time to complete. Please do not browse the Internet whilst your Anti-Virus is disabled.

  • Please download ESET Online Scan and save the file to your desktop.
  • Temporarily disable your anti-virus software. For instructions, please refer to the following link.
  • Double-click esetsmartinstaller_enu.exe to run the programme. 
  • Agree to the EULA by placing a checkmark next to Yes, I accept the Terms of Use. Then click Start.
  • Agree to the Terms of Use once more and click Start. Allow components to download.
  • Place a checkmark next to Enable detection of potentially unwanted applications.
  • Click Hide advanced settings. Place a checkmark next to:
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Ensure Remove found threats is unchecked.
  • Click Start.
  • Wait for the scan to finish. Please be patient as this can take some time.
  • Upon completion, click esetListThreats.png. If no threats were found, skip the next two bullet points. 
  • Click esetExport.png and save the file to your desktop, naming it something unique such as MyEsetScan.
  • Push the Back button.
  • Place a checkmark next to xKN1w2nv.png.pagespeed.ic.JWqIaEgZi7.png and click SzOC1p0.png.pagespeed.ce.OWDP45O6oG.png.
  • Re-enable your anti-virus software.
  • Copy the contents of the log and paste in your next reply.
     

======================================================
 
STEP 3
xpfNZP4A.png.pagespeed.ic.bp5cRl1pJg.jpg Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

  • MBAM Scan log
  • ESET Online Scan log

50QfLth.png

 

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#27 MacFhearguis

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Posted 21 August 2014 - 07:31 PM

I can download esetsmartinstaller_enu, but the comp will not open or run the program. This is after the av stuff is disabled.

 

 

How should I proceed?


Edited by MacFhearguis, 21 August 2014 - 07:33 PM.


#28 LiquidTension

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Posted 21 August 2014 - 07:37 PM

Have you run MBAM? Please post the log for me before proceeding with the below. 

 

----------

 

When you click the link, do you see the download box appear at the bottom of the screen with the file name in?

 

On the right-hand side of the box you should see a drop-down arrow. Click the drop-down arrow and select Save (As). Select your Desktop, and try running the programme from there. 


50QfLth.png

 

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#29 MacFhearguis

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Posted 21 August 2014 - 07:39 PM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 8/21/2014
Scan Time: 6:10:36 PM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.08.21.08
Rootkit Database: v2014.08.21.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Owner

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 329686
Time Elapsed: 14 min, 4 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 1
PUM.Hijack.StartMenu, HKU\S-1-5-21-343138886-4157761791-754634085-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ADVANCED|Start_ShowSearch, 0, Good: (1), Bad: (0),Replaced,[5a3f22a732491d199ae51cbbf410ff01]

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)



#30 MacFhearguis

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Posted 21 August 2014 - 07:42 PM

The Eset file is not named as a .exe in the download. The file is not recognized and cannot be opened, either on the desktop or elsewhere.
 


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