18 replies to this topic

[OCD]

Hi notesetter,

Just checking in to see if you still need help?

[coffeemetalcode]

Hi OCD,

 

Things seem to be much better now. It's no longer slowing down randomly and programs launch and close crisply. Browsing is smooth. Wi-Fi is still an issue, but I think it's a separate issue.

 

Thanks again for all your assistance.

 

Best regards,

 

David

[OCD]

Hi notesetter,
 

Wi-Fi is still an issue, but I think it's a separate issue.

I don't have much knowledge about WiFi, but it sound slike it may be an issue with your router. I found some information that might be of some use to you. I don't know if they are pertinent to the exact issue you are encountering, but maybe they can shed some light onto what might be causing it.

http://forums.verizo...out/td-p/630785
http://forums.verizo...p/389617/page/3

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Your log appears to be clean.
We have a few items to take care of before we get to the All Clean Speech.

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Remove Disinfection Tools

• Download Delfix
• Tick the following boxes:
  • Remove disinfection tools
  • Create registry backup
  • Purge system restore
  
• Click Run
• Any other tools and files found can simply be deleted or uninstall via the Control Panel.

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Windows 8 - How to Uninstall a Program
https://kb.wisc.edu/page.php?id=27423

Uninstall the following programs:

• Java 7 Update 45
• Adobe Reader 10.1.8

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Update Java

• Get the current version of Java (Version 7 Update 67) by going to http://java.com/en/d...windows_xpi.jsp
• Select the Verify Java Version button and follow the onscreen instructions to update if necessary.

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Adobe Reader:

Go to http://get.adobe.com.../otherversions/

• Use the drop down menu's to select your operating system
• Select your language > Select The current version of Adobe Reader for your language
• Remove the check mark from the box "Free! McAfee Security Scan Plus"
• Click the Download button, and follow the onscreen directions to complete the installation.

Please note, depending on your settings, you may have to temporarily disable your antivirus software for the Adobe Reader update.

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With the above items taken care of let's move on to the All Clean part of the process.

The following procedures are recommendations for helping to keep your system running smoothly. If you are currently satisfied with how your system is running some or all of these may not pertain to you. Implement what you need.

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

Here are some tips to reduce the potential for spyware infection in the future:

Make your Internet Explorer more secure - This can be done by following these simple instructions:

• From within Internet Explorer click on the Tools menu and then click on Options.
• Click once on the Security tab
• Click once on the Internet icon so it becomes highlighted.
• Click once on the Custom Level button.
• Change the Download signed ActiveX controls to Prompt
• Change the Download unsigned ActiveX controls to Disable
• Change the Initialize and script ActiveX controls not marked as safe to Disable
• Change the Installation of desktop items to Prompt
• Change the Launching programs and files in an IFRAME to Prompt
• Change the Navigate sub-frames across different domains to Prompt
• When all these settings have been made, click on the OK button.
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
• Next press the Apply button and then the OK to exit the Internet Properties page.

Make your Mozilla Firefox more secure - This can be done by adding these add-ons:

• NoScript
• AdBlockPlus

Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

Free Anti-Virus

• Avast Free Antivirus
• Avira Free Antivirus 2013
• PC Tools AntiVirus Free
• Ad-Aware Free Antivirus +

Free Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here.

• Online Armor Free
• Agnitum Outpost Firewall Free
• Comodo Firewall

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Be prepared for CryptoLocker:

Cryptolocker Ransomware: What You Need To Know
CryptoLocker Ransomware Information Guide and FAQ

to help protect your computer in the future I recommend that you get the following free program:

CryptoPrevent install this program to lock down and prevent crypto-ransomeware



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COMPUTER SECURITY - a short guide to staying safer online

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WOT Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites - green to go, yellow for caution and red to stop, helping you avoid the dangerous sites. WOT has an addon available for both Firefox and IE.

• Green should be good to go
• Yellow for caution
• Red to stop

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P2P may be a great way to get lots of stuffs, but it is a great way to get infected as well. There's no way to tell if the file being shared is infected. Worse still, some worms spread via P2P networks, infecting you as well.

Please read these short reports on the dangers of peer-2-peer programs and file sharing.

• FBI Cyber Education Letter
• USAToday
• infoworld

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Make sure you keep your Windows OS current.

• Windows XP:
  Microsoft will no longer offer support for Windows XP beginning on April 8, 2014
  If you are running Windows XP, please take the time to read the information provided at these links.
  • Windows XP - The Elephant In The Room
  • Windows XP - The end of the road
• Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems.
• Window 8 Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, and then tapping or clicking Update and recovery.

Without these you are leaving the back door open.

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Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

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Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

[OCD]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.