error message

Hello

My friends's pc shows this when I shut down;

00423B60  Comcast antispy.exe  write of address = 0000000D

She had Comcast Constant guard which we removed with Norton .

Any help appreciated. Have scanned with MBAM and MSE and have SppywareBlaster.

Thank you

Peter

 

She had Comcast Constant guard which we removed with Norton .

that doesn't sound correct to me.

to remove a program it's always best to either use windows add/remove software or the programs own dedicated software removal tool.

anyway go into windows software add/remove programs and see if there is a comcast tool bar listed and un-install that, then Look on your C: drive/program files for a folder called "comcasttb" inside there you should find an uninstall file, run that, then restart and it should rid you of this error.

http://forums.comcast.com/t5/Security-and-Anti-Virus/help/td-p/1547191

I think Peter meant he uninstalled Comcast Constant Guard at the same time he removed Norton.

I misled you and Rich is right about the separation of procedures, thank you.

There is no Comcast tool bar in add/remove but I removed a Constant guard icon. 

Under program files there is Comcast but it is Desktop Doctor which I doubt she needs.

Two folders down there is a folder called Conexant which has a folder called Constant Guard Protection under it and when opened there is an application called 'uninstall 575 KB'. I tried to open it, and also run it as admin but it says invalid start mode; archive file name.

I have rebooted twice with no problem and if I shut down and power up with no isues all will be well.

Once a again, well you know what I am going to say, don't you.

I can't thank you enough.

Peter