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Plagued by SupraSavings [Solved]

SupraSavings

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#46 OCD

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Posted 22 August 2014 - 09:24 PM

Hi Marrin,

Go here and try this solution. I know in the instructions it is referring to Internet Explorer 9, but please try the steps by substituting IE11 where IE9 is mentioned.
http://www.techsuppo...ish-installing/

Report back with an update on the issue.
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#47 Marrin

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Posted 23 August 2014 - 07:54 AM

Well, I had no luck.  In the first section of the potential fix, it directs one to uncheck IE9(11) in the Control Panel list.  I have no entry for IE in that list at all, so I went to the second half.  There one is told to make sure updates are running.  To do this, I returned to Windows Update in the Control Panel, and selected Check for Updates in the left-hand column of the screen.  After quite a time, I got a message that there are no updates installed on my computer.   I also could not download any updates, apparently because there were no updates already installed on the machine.  So I moved on to the next item, just to see what would happen.  There I was directed to download a program from Microsoft from a given link.  When I go to that link, there is nothing to download, but instead an automated "Fixit" program.  So I ran that program.  That program would not complete operation.  

 

How do I proceed?  

 

By the way, I do appreciate your patience in this protracted stop-and-go process.  



#48 OCD

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Posted 23 August 2014 - 09:40 AM

Hi Marrin,

You're quite welcome.  :)  This is proving to be a bit stubborn.  :wall:  Am I correct in understanding you in that you show no installed updates, or no newly installed updates?

Click on Start button and then type CMD and then click Run as administrator , when CMD will open then run these four lines one by one, hitting the Enter key after each line. (Pay close attention to spaces, or lack of spaces when typing.)

  • net stop wuauserv
  • cd %systemroot%\SoftwareDistribution
  • ren Download Download.old
  • net start wuauserv

Then restart the computer and check if it has automatically installed the updates. If so, then try to install internet explorer again.

 

Update on progress.


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#49 Marrin

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Posted 23 August 2014 - 02:34 PM

Well, things apparently went wrong right from the start, or stop as the case may be!  I am assuming the update service must be stopped for the next commands to work properly.  I typed the command exactly as given.  After a few minutes, it returned a message:  WINDOWS UPDATE SERVICE COULD NOT BE STOPPED. I did not continue, and am now replying to you!

 

And yes, I have no updates!  I have no updates, newly installed or not.  None.  Zilch. Nada.

 

And I hope you and I can be more stubborn than this irritating problem!



#50 OCD

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Posted 23 August 2014 - 07:15 PM

Hi Marrin,

bullseye_zpse9eaf36e.gif Farbar Service Scanner

Please download Farbar Service Scanner and save it to your desktop.

  • Right click and select "Run as Administrator"
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

=========================


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#51 Marrin

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Posted 23 August 2014 - 10:24 PM

Well, there are still problems.  I downloaded FSS.exe and placed a copy on my desktop.  I ran the program from the desktop as administrator.  Almost immediately, the program stopped working.  The green bar at the bottom of the window crept along for only part of one cycle.  I checked for activity from the Task Manager, but there was none for FSS.exe, or any other program, for over a half hour on one occasion.  I cut it short, about ten minutes, on other attempts.  I tried this several times, but there was no activity.  Each time a relatively small FSS.txt file was generated.  A copy of this file is included below.   I hope there might be enough in it to give some kind of hint from what is happening.

 

Did I not wait long enough?  Did I execute the program correctly?  Is there something else I could/should have done?

 

In any case, here is FSS.txt:

 

 

Farbar Service Scanner Version: 21-07-2014
Ran by Marrin (administrator) on 23-08-2014 at 23:11:09
Running from "C:\Users\Marrin\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\SystemRestore]
"DisableSR"=DWORD:1
 
 
Action Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========


#52 OCD

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Posted 23 August 2014 - 11:07 PM

Hi Marrin,

You ran the scan correctly, this is the portion I wanted to see. Based on this information it it showing that Windows Update service is not running.

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Go here >> http://support.micro...kb/971058/en-us and click the Run now button for the appropriate Microsoft Fix-it.

Reboot when done, they try and get updates. Report back with results.


 


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#53 Marrin

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Posted 27 August 2014 - 09:14 PM

I reported back to you several days ago that I now have what seems to be a "full house" of updates, but haven't heard back.   I hope all is well with you.  

 

The computer seems to be working just fine, except for some things that are likely to be operating system related.  I hope to clean this one up, if necessary, them move on to the other computer which has fewer problems than this one has had.  After that has been done, I hope to move on to another section to correct some of the OS errors.

 

Is this still feasible?  

 

Thanks once more, and please advise ...



#54 OCD

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Posted 27 August 2014 - 11:28 PM

Hi Marrin,
 

I reported back to you several days ago that I now have what seems to be a "full house" of updates, but haven't heard back.

Please clarify? I don't see the post you are referring to. What do you mean by a "full house" of updates? Updates to install, or updates that have been installed?

If the Windows update issue is resolved, then go back to post #40 http://forums.whatth...e=3#entry853634 and perform the necessary steps to clean up the tools we used during the malware removal process.

After this is done we can move onto your other computer. Just let me know when you are ready and I'll instruct you as to what scans I would like run.
 

I hope to move on to another section to correct some of the OS errors.
Is this still feasible?

Yes that is feasible.
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#55 Marrin

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Posted 29 August 2014 - 10:11 PM

When I go to "Programs and Features," and click on "View installed updates,"  there is a search, and a long list of these updates is displayed.  This is what I mean by a "Full House!"

 

I went back to Post #40, and attempted to install IE11.  As the installation indicator neared the end, it stalled. After more than an hour, the message:

       Internet Explorer did not finish installing.  For more information, see the Internet Explorer Troubleshooter,

       also on your desktop for later reference.

 

I went to the IE Troubleshooter, and referred to the checklist given, hence the reference to the installed updates.  

 

I did not continue with the rest of the instructions about removing various items from the system because I assume that we might need to revert back to their use before we get this problem solved. 

 

Frankly, I am becoming confused about what we have done, and what we need to do.  Please have patience with me.

 

Thanks, and please advise ....


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#56 OCD

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Posted 29 August 2014 - 11:30 PM

Hi Marrin ,
 
bullseye_zpse9eaf36e.gif Re-run Farbar Service Scanner

  • Make sure the following options are checked:
  • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

=========================

Did you complete this step? What were the results?
Go here >> http://support.micro...kb/971058/en-us and click the Run now button for the appropriate Microsoft Fix-it.

=========================

Next go the Start >> Control Panel >> Windows Update >> View Update History.
At the top of the GUI locate To remove an update, click see Installed Updates.
Locate Internet Explorer 11 and uninstall it.

Reboot when you have finished.

 

=========================

 

In your next post please provide the following:

  • FSS.txt

 


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#57 Marrin

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Posted 02 September 2014 - 09:49 PM

My lovely wife had a far busier weekend planned than I wanted!   I'll be back with you when I "recover!"



#58 OCD

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Posted 03 September 2014 - 08:31 AM

:thumbup:


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#59 OCD

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Posted 09 September 2014 - 04:56 PM

Hi Marrin,

 

Are you ready to continue?


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#60 Marrin

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Posted 13 September 2014 - 05:27 PM

Yes, I'm back!  Somewhat discouraged, but back none the less!    If it is OK I'll go back and review what I need to do, then post again later this evening, or perhaps in the wee hours of tomorrow morning.

 

Thanks ... Marrin


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