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LAN setting is disconnected from automatically detect settings trouble

LAN settings PDF download

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49 replies to this topic

#46 jocase

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Posted 07 July 2014 - 09:41 PM

I did not check the box that says... "Remove my Firefox personal data and customization".

•Delete the Firefox installation directory located here: C:\Program Files\Mozilla Firefox
I deleted this folder by right clicking and choosing "delete".

◦C:\Users\<username>\AppData\Local\Mozilla\Firefox

◦C:\Users\<username>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox (if it exists)

Can't find AppData folder. I used the path you provided. No luck. Then let my computer search for it. No Luck.

Found Norton and SymSilent in public downloads folder. Awaiting you instructions on these two files as we don't use Norton.
Yahoo Toolbar still cannot be uninstalled.

Edited by jocase, 07 July 2014 - 09:43 PM.

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#47 OCD

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Posted 07 July 2014 - 10:39 PM

Hi jocase,
 

Yahoo Toolbar still cannot be uninstalled.


Are you getting any pop-ups or warnings about Yahoo Toolbar?
 

Found Norton and SymSilent in public downloads folder. Awaiting you instructions on these two files as we don't use Norton.


Are you having problems with these? I didn't know we were addressing any Norton issues?



 


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#48 jocase

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Posted 07 July 2014 - 11:12 PM

Not getting any pop ups or warnings for Norton. When I downloaded the tool from Bleeping Computer days ago I got warnings from Norton and other instability along with about 11 other programs. I mention it because I was surprised to see an unwanted program (pieces), I guess. Just wanted to run it by you for your advice.

I leave tomorrow for a 8 day vacation and will have my working laptop with me. We need to do cleanup on the desktop but that will have to wait.

The computer's behavior is normal. The LAN stays connected to the Internet. My wife says she can't find her favorites in AOL. They are not lost, just don't show on AOL page. That is a separate issue. I can fix that.
If you want to give me instructions on cleanup, I could do that when I get back from vacation. After doing that and if there is nothing else to do, we could close the thread. I am a happy camper, and you are a patient man!

#49 OCD

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Posted 07 July 2014 - 11:46 PM

Hi jocase,
 
I will keep the thread open until I hear back from you. After you complete the following steps, if you have no additional issues please reply back and I'll close the thread.

Enjoy your vacation!

Norton and SymSilent can be removed via the control panel if listed there. If not use Revo-Uninstaller post #37  to remove. If they don't show in Revo, just delete the file/folders for Norton and SymSilent.

=========================

Your log appears to be clean.
We have a few items to take care of before we get to the All Clean Speech.

=========================

bullseye_zpse9eaf36e.gif Clean up with OTL:

  • Right-click OTL.exe select "Run as Administrator" to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.

=========================

bullseye_zpse9eaf36e.gif Removing/Uninstalling AdwCleaner:

    • Windows XP : Double click on the icon to run it.
    • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
  • Click on the Uninstall button.
  • Click Yes when asked are you sure you want to uninstall.
  • Both AdwCleaner.exe, its folder and all logs will be removed.

=========================

bullseye_zpse9eaf36e.gif You can now delete any tools and/or logs remaining on your desktop.

=========================

bullseye_zpse9eaf36e.gif Uninstall via Programs and Features

Click Start > Control Panel > Programs and Features. Locate and select the following that are present on the list and click the Remove button:

  • Adobe Reader 10.1.8
  • Java 7 Update 55

=========================

bullseye_zpse9eaf36e.gif Adobe Reader:

Go to http://get.adobe.com.../otherversions/

  • Use the drop down menu's to select your operating system
  • Select your language > Select The current version of Adobe Reader for your language
  • Remove the check mark from the box "Free! McAfee Security Scan Plus"
  • Click the Download button, and follow the onscreen directions to complete the installation.

Please note, depending on your settings, you may have to temporarily disable your antivirus software for the Adobe Reader update.

=========================

bullseye_zpse9eaf36e.gif Update Java

  • Get the current version of Java (Version 7 Update 60) by going to http://java.com/en/d...d/installed.jsp
  • Select the Verify Java Version button and follow the onscreen instructions to update if necessary.

=========================

bullseye_zpse9eaf36e.gif Delete All But the Most Recent Restore Point

  • Open Disk Cleanup by clicking the Start button start.jpg. In the search box, type Disk Cleanup, and then, in the list of results, click Disk Cleanup.
  • If prompted, select the drive that you want to clean up, and then click OK.
  • In the Disk Cleanup for (drive letter) dialog box, click Clean up system files. adminshield.jpg Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  • If prompted, select the drive that you want to clean up, and then click OK.
  • Click the More Options tab, under System Restore and Shadow Copies, click Clean up.
  • In the Disk Cleanup dialog box, click Delete.
  • Click Delete Files, and then click OK.

=========================

With the above items taken care of let's move on to the All Clean part of the process.

The following procedures are recommendations for helping to keep your system running smoothly. If you are currently satisfied with how your system is running some or all of these may not pertain to you. Implement what you need.

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

Here are some tips to reduce the potential for spyware infection in the future:

Make your Internet Explorer more secure - This can be done by following these simple instructions:

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

Make your Mozilla Firefox more secure - This can be done by adding these add-ons:

Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

Free Anti-Virus

Free Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here.

Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.


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#50 OCD

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Posted 18 July 2014 - 08:01 PM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.
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