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Suspected malware or backdoor access [Solved]


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18 replies to this topic

#16 OCD

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Posted 14 June 2014 - 09:19 AM

Hi zorkon,

ESET is classified as an "online scanner" because it gets that most current file definitions just prior to the scan. Unfortunately, I don't know of any online scanner that allows for downloading the definitions separately.

With that being said, short of running the online scanner your other logs appear to be clean. So there is nothing else I can think of that might unearth any malware.

So if you are satisfied with the progress we have made we can clean up the tools we used and get you on your way.
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#17 zorkon

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Posted 14 June 2014 - 10:07 AM

Hi OCD,

 

Yes, I'm happy with this.

 

Thank you for your assistance.

 

Zorkon



#18 OCD

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Posted 14 June 2014 - 10:57 AM

Hi zorkon,

You're quite welcome. :)

Even though you do not use this computer online, I will give you the clean-up speech just the same. The following steps will remove the tools we used from your machine. Most of the other steps will not pertain to the computer we worked on, but the information is useful in case you have other computers you use online.

=========================

bullseye_zpse9eaf36e.gif Clean up with OTL:

  • Right-click OTL.exe select "Run as Administrator" to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.

=========================

bullseye_zpse9eaf36e.gif You can now delete any tools and/or logs remaining on your desktop.

=========================

With the above items taken care of let's move on to the All Clean part of the process.

The following procedures are recommendations for helping to keep your system running smoothly. If you are currently satisfied with how your system is running some or all of these may not pertain to you. Implement what you need.

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

Here are some tips to reduce the potential for spyware infection in the future:

Make your Internet Explorer more secure - This can be done by following these simple instructions:

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

Make your Mozilla Firefox more secure - This can be done by adding these add-ons:

Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

Free Anti-Virus

Free Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here.

Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002
Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.


OCD

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#19 OCD

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Posted 17 June 2014 - 01:08 AM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.
OCD

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