79 replies to this topic

[NoNo]

Ok, yeah!
I'll continue with the repair.
Thank you!

[NoNo]

Hi there! 

I did the repairs and the log is below. I tried to do a Windows Update and it actually acted like it was checking for an update (checking for over 20 sec). Then I received the same message to "Restart your computer to install important updates". So I restarted and tried updates again and received the same message, Windows cannot update important files and services while the system is using them and to restart. 

 

WIndows Repair Log:

 

System Variables

--------------------------------------------------------------------------------

OS: Windows Vista ™ Home Premium

OS Architecture: 32-bit

OS Version: 6.0.6002

OS Service Pack: Service Pack 2

Computer Name: GOGO

Windows Drive: C:\

Windows Path: C:\Windows

Current Profile: C:\Users\gogo

Current Profile SID: S-1-5-21-90010376-98873278-4205430638-1000

Current Profile Classes: S-1-5-21-90010376-98873278-4205430638-1000_Classes

Profiles Location: C:\Users

Profiles Location 2: C:\Windows\ServiceProfiles

Local Settings AppData: C:\Users\gogo\AppData\Local

--------------------------------------------------------------------------------

 

System Information

--------------------------------------------------------------------------------

System Up Time: 0 Days 00:17:01

 

Process Count: 61

Commit Total: 923.12 MB

Commit Limit: 6.06 GB

Commit Peak: 1.03 GB

Handle Count: 14935

Kernel Total: 169.36 MB

Kernel Paged: 126.96 MB

Kernel Non Paged: 42.39 MB

System Cache: 2.16 GB

Thread Count: 648

--------------------------------------------------------------------------------

 

Memory Before Cleaning with CleanMem

--------------------------------------------------------------------------------

Memory Total: 2.93 GB

Memory Used: 1.05 GB(35.7647%)

Memory Avail.: 1.88 GB

--------------------------------------------------------------------------------

 

Cleaning Memory Before Starting Repairs...

 

Memory After Cleaning with CleanMem

--------------------------------------------------------------------------------

Memory Total: 2.93 GB

Memory Used: 828.49 MB(27.5938%)

Memory Avail.: 2.12 GB

--------------------------------------------------------------------------------

 

Starting Repairs...

   Start (6/30/2014 1:04:05 PM)

 

01 - Reset Registry Permissions 01/03

   HKEY_CURRENT_USER & Sub Keys

   Start (6/30/2014 1:04:07 PM)

   Running Repair Under Current User Account

   Done (6/30/2014 1:05:45 PM)

 

01 - Reset Registry Permissions 02/03

   HKEY_LOCAL_MACHINE & Sub Keys

   Start (6/30/2014 1:05:45 PM)

   Running Repair Under System Account

   Done (6/30/2014 1:17:50 PM)

 

01 - Reset Registry Permissions 03/03

   HKEY_CLASSES_ROOT & Sub Keys

   Start (6/30/2014 1:17:50 PM)

   Running Repair Under System Account

   Done (6/30/2014 1:19:59 PM)

 

02 - Reset File Permissions: C:

   C: & Sub Folders

   Start (6/30/2014 1:19:59 PM)

   Running Repair Under System Account

   Done (6/30/2014 1:48:52 PM)

 

02 - Reset File Permissions: D:

   D: & Sub Folders

   Start (6/30/2014 1:48:52 PM)

   Running Repair Under System Account

   Done (6/30/2014 1:48:55 PM)

 

02 - Reset File Permissions: All Profiles

   C:\Users & Sub Folders

   Start (6/30/2014 1:48:55 PM)

   Running Repair Under System Account

   Done (6/30/2014 2:06:26 PM)

 

02 - Reset File Permissions: Current Profile

   C:\Users\gogo & Sub Folders

   Start (6/30/2014 2:06:26 PM)

   Running Repair Under System Account

   Done (6/30/2014 2:12:29 PM)

 

02 - Reset File Permissions: Cleanup

   Repairing Restricted Folders Permissions To Avoid Infinite Loops

   Start (6/30/2014 2:12:29 PM)

   Running Repair Under System Account

Processing ACL of: <\\?\C:\Documents and Settings>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\ProgramData\Application Data>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\ProgramData\Desktop>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\ProgramData\Documents>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\ProgramData\Favorites>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\ProgramData\Start Menu>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\ProgramData\Templates>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\All Users\Application Data>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\All Users\Desktop>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\All Users\Documents>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\All Users\Favorites>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\All Users\Start Menu>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\All Users\Templates>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Default User>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Default\Application Data>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Default\Cookies>

Reading the SD from <\\?\C:\Users\Default\Cookies> failed with: The system cannot find the file specified.

 

 

SetACL finished with error(s): 

SetACL error message: The call to GetNamedSecurityInfo () failed

Operating system error message: The system cannot find the file specified.

 

Processing ACL of: <\\?\C:\Users\Default\Local Settings>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Default\My Documents>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Default\NetHood>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Default\PrintHood>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Default\Recent>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Default\SendTo>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Default\Start Menu>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Default\Templates>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Default\AppData\Local\Application Data>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Default\AppData\Local\History>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Default\AppData\Local\Temporary Internet Files>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Default\Documents\My Music>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Default\Documents\My Pictures>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Default\Documents\My Videos>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Public\Documents\My Music>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Public\Documents\My Pictures>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Public\Documents\My Videos>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\gogo\Application Data>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\gogo\Cookies>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\gogo\Local Settings>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\gogo\My Documents>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\gogo\NetHood>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\gogo\PrintHood>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\gogo\Recent>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\gogo\SendTo>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\gogo\Start Menu>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\gogo\Templates>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\gogo\AppData\Local\Application Data>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\gogo\AppData\Local\History>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\gogo\AppData\Local\Temporary Internet Files>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\gogo\Documents\My Music>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\gogo\Documents\My Pictures>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\gogo\Documents\My Videos>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Kids\Application Data>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Kids\Cookies>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Kids\Local Settings>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Kids\My Documents>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Kids\NetHood>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Kids\PrintHood>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Kids\Recent>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Kids\SendTo>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Kids\Start Menu>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Kids\Templates>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Kids\AppData\Local\Application Data>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Kids\AppData\Local\History>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Kids\AppData\Local\Temporary Internet Files>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Kids\Documents\My Music>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Kids\Documents\My Pictures>

 

SetACL finished successfully.

Processing ACL of: <\\?\C:\Users\Kids\Documents\My Videos>

 

SetACL finished successfully.

   Done (6/30/2014 2:12:37 PM)

 

04 - Register System Files

   Start (6/30/2014 2:12:37 PM)

   Running Repair Under Current User Account

   Running Repair Under System Account

   Done (6/30/2014 2:13:17 PM)

 

05 - Repair WMI

   Start (6/30/2014 2:13:17 PM)

 

   Starting Security Center So We Can Export The Security Info.

 

   Exporting Antivirus Info...

   Microsoft Security Essentials Exported.

 

   Exporting AntiSpyware Info...

   No AntiSpyware Products Reported.

 

   Exporting 3rd Party Firewall Info...

   No Firewall Products Reported.

 

   Running Repair Under Current User Account

   Done (6/30/2014 2:18:25 PM)

 

06 - Repair Windows Firewall

   Start (6/30/2014 2:18:25 PM)

   Running Repair Under Current User Account

   Running Repair Under System Account

   Done (6/30/2014 2:18:59 PM)

 

07 - Repair Internet Explorer

   Start (6/30/2014 2:18:59 PM)

   Running Repair Under Current User Account

   Running Repair Under System Account

   Done (6/30/2014 2:19:28 PM)

 

10 - Remove Policies Set By Infections

   Start (6/30/2014 2:19:28 PM)

   Running Repair Under Current User Account

   Running Repair Under System Account

   Done (6/30/2014 2:19:33 PM)

 

13 - Repair Winsock & DNS Cache

   Start (6/30/2014 2:19:33 PM)

   Running Repair Under Current User Account

   Running Repair Under System Account

   Done (6/30/2014 2:19:48 PM)

 

15 - Repair Proxy Settings

   Start (6/30/2014 2:19:48 PM)

   Running Repair Under Current User Account

   Running Repair Under System Account

   Done (6/30/2014 2:19:52 PM)

 

17 - Repair Windows Updates

   Start (6/30/2014 2:19:52 PM)

   Running Repair Under Current User Account

   Running Repair Under System Account

   Done (6/30/2014 2:20:28 PM)

 

21 - Repair MSI (Windows Installer)

   Start (6/30/2014 2:20:28 PM)

   Running Repair Under Current User Account

   Running Repair Under System Account

   Done (6/30/2014 2:20:45 PM)

 

27 - Set Windows Services To Default Startup

   Start (6/30/2014 2:20:45 PM)

   Running Repair Under Current User Account

   Running Repair Under System Account

   Done (6/30/2014 2:21:13 PM)

 

Cleaning up empty logs...

 

All Selected Repairs Done.

   Done (6/30/2014 2:21:13 PM)

   Total Repair Time: 01:17:10

 

 

...YOU MUST RESTART YOUR SYSTEM...

   Running Repair Under Current User Account

[OCD]

Hi NoNo,

When you restart after attempting to update:

• Do you got back and try and update?
• Or do you wait and see if the computer tries to update automatically?

How is the computer running other than not being able to get Windows updates?

[NoNo]

Hi-

#1, I try to update. This last time when I tried, it automatically checked right when I opened Wind Update. It still shows that Ive 'Never' checked for updates. 

I've mainly just been on the internet, which seems to be working fine. Ive only been on Chrome and not IE. 

Booting up seems to take forever. After I sign in, it seems to freeze at the Welcome screen for about 60 sec. Sometimes when starting up it acts glitchy (icons remain white and dont load for a bit and sometimes flash, then load. Same with the Taskbar on bottom. Maybe with all the repairs, etc. 

My son says Chrome keeps crashing when he plays Roblox. Maybe after I update programs that will stop. 

Should I get rid of Sec Essent? Its never caught or warned me about anything since Ive had it? Or should we go over programs later?

[OCD]

Hi NoNo,

The minimum system requirements for ROBLOX are listed below. If you are experiencing issues playing the game, you may need to upgrade your computer.

Operating System Requirements

PC/Windows: ROBLOX will install on Windows XP; however, for optimal performance, we recommend Vista, Windows 7 and Windows 8. For Windows 8 you will need to run ROBLOX in Desktop Mode, as Metro Mode is not currently supported.
Mac: ROBLOX will install on 10.6 (Snow Leopard) and higher - and Intel only Macs. (Mac 10.9 is not currently supported)
Apple iOS: ROBLOX Mobile supports iPad 2+, iPhone 4+ and iPod touch 5th Generation. iOS 5 or greater is required.
Linux: ROBLOX is not supported on Linux.

Note: ROBLOX video recording feature only works on Windows Vista, Windows 7 and Windows 8.

Note: As of April 8, 2014, Microsoft has stopped support and updates for Windows XP.

System Requirements

Graphics Card: ROBLOX requires DirectX 9 minimum and Shader Model 2.0. For the best performance we recommend either a computer less than 5 years old with a dedicated video card, or a laptop less than 3 years old with an integrated video card.
Processor: ROBLOX recommends you have a recent processor (2005+) with a clock speed of 1.6 Ghz or better. There have been some issues with older AMD processors.
RAM or Memory: ROBLOX recommends you have at least 1 GB of memory on Windows Vista, Windows 7 or Windows 8 computers. At least 512 Mb of memory is recommended for Windows XP.
Storage Space: ROBLOX recommends you have at least 20 Mb of system storage space to install ROBLOX.

Internet Requirements

For a single-use household, ROBLOX recommends a minimum 4-8 Mb/s internet connection. In larger households, greater bandwidth is advisable.

=========================

Check and see if these services are started.

• Go to the Start menu, type "services" (without quotes) in the search box
• Right click the Services and select "Run as Administrator"
• The Services GUI will open. Locate the following services and make sure they are each set as indicated:
• To change each service double click the service then a window will open.
• Locate the Status section, change to status listed here >> click Apply, next select Startup Type listed and click OK.
• Repeat these steps for each of the items listed.
  • Background Intelligent Transfer Service - Status: Started Startup Type: Manual
  • Base Filtering Engine - Status: Started Startup Type: Automatic
  • Cryptographic Services - Status: Started Startup Type: Automatic
  • Internet Connection Sharing (ICS) - Status: Started Startup Type: Automatic (Delayed Start)
  • Windows Firewall - Status: Started Startup Type: Automatic
  • Windows Update - Status: Started Startup Type: Automatic (Delayed Start)

=========================

Uninstall Google Chrome

Windows Vista/ Windows 7/ Windows 8

• Close all Chrome windows and tabs.
• Go to the Start menu > Control Panel.
• Click Programs and Features.
• Double-click Google Chrome.
• Click Uninstall from the confirmation dialog.
• To delete your user profile information, like your browser preferences, bookmarks, and history, select the "Also delete your browsing data" check-box.

=========================

Reboot

=========================

Re-install Chrome and test

Do you have your Vista Installation disk/s
 

[NoNo]

Hi- 

1. I do not have Vista disks

2. Chrome seems to be running good.

3. I made sure the settings were correct in 'Services'. The only one that I could not do was for Internet Connection Service. I could not start the service. I received the following message:

 

"The Internet Connection Sharing (ICS) service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs"

 

4. Windows Update notification icon said 'Windows cannot check for updates.' I went to Updates and it began to check, so I dont know why the notification said it couldn't. After checking it said i needed to reboot (same ole thing) so i did. 

So then I looked at Installed Updates...

It shows that 38 updates were installed on 6/30/2014, yet shows only 1 update in Update History, Most recent check for updates shows -Never and Updates were Installed- Never. (see snapshots below). 

I have updates set to 'Check for updates but let me choose whether to download them', yet it downloaded 38!

Wouldn't there be more updates than 38 for the 10 months it hasn't updated? 

 

But it did update something! So we are getting somewhere! 

 

 

Attached Thumbnails

• 
• 
• 

[OCD]

Hi NoNo,

Yes it appears it is downloading updates. I can't tell you why it shows never.

Please open your Control Panel > Programs & Features
In the left hand margin locate View Installed Updates
Take a screen shot of this screen, scroll down to the Microsoft Windows section and see how many items have been installed and see if there are any from earlier dates.
 

[OCD]

Hi NoNo,

Just checking in to see if you still need help?

[NoNo]

Hi- Yes I still need help. Sorry I took awhile to get back to you.

There are 350 updates from 1/20/2008 to 9/8/2013. The last update for Microsoft Windows was Windows Internet Explorer 9 on 9/8/2013.

[OCD]

Hi NoNo,

Have you gotten all the updates available installed?

[NoNo]

Hi - It doesn't give me a list anymore of what I need to update. It usually doesn't 'check for updates' long enough (3 sec) to find out. All those new non Microsoft Windows updates (38 updates) just appeared there on 6/30/2014 and Microsoft Windows updates haven't been seen since last year (Windows IE 9 on 9/8/2013). It should give me a list of needed and important updates for me to choose from, that;s how I have it set. Oh, Microsoft Security Essentials updates are the only updates updating and showing up in Update History:

Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.177.2176.0) Installation date: ‎7/‎10/‎2014 7:02 PM

 

 

[OCD]

Hi NoNo,

 

I can't say definitively but maybe with Vista being an older operating system maybe there just aren't very many updates provided by Microsoft.   And as you stated you are receiving MSE updates.

 

Aside from this issue how is the computer running?

 

 

[NoNo]

It seems to be running pretty good.

I know Microsoft no longer updates XP but I didnt know that they stopped Vista updates.

I want to get rid of Mirco Sec Essentials and use another anti-virus prog.

What about SFC and CHKDSK? 

[NoNo]

Hi - Ok, somewhere online when looking up diff Win Update problems, I read to first try the following when there is a prob with windows updates:

 

1. Stopping Windows Update service.(don't disable it, just stop it).

2. Delete everything in c:\windows\softwaredistribution including all subdirectories.

3. Start Windows Update service and try again.

Then someone said " A better solution would have been to rename the folder, rather than delete it - thereby preserving the data it contained (if you ever needed it for anything,

 

Wanted to see what you think about this. I looked at the c:\windows\softwaredistribution file and I have 2 of them! 

   C:\Windows\softwaredistribution

   C:\Windows\SoftwareDistribution 

[OCD]

Hi NoNo,
 

I want to get rid of Mirco Sec Essentials and use another anti-virus prog.
What about SFC and CHKDSK?

 

I can help you with a different AV when we have finished. For now keep MSE enabled.

Please explain what you mean by "What about SFC and CHKDSK?"

We ran chkdsk and the results were OK.
We could always try and run SFC again, but I don't think the results will be any different. And I am unsure as to why it is giving that message.

= = = = = = = = = = = = = = = = = = = =
 

Hi - Ok, somewhere online when looking up diff Win Update problems, I read to first try the following when there is a prob with windows updates:

1. Stopping Windows Update service.(don't disable it, just stop it).
2. Delete everything in c:\windows\softwaredistribution including all subdirectories.
3. Start Windows Update service and try again.
Then someone said " A better solution would have been to rename the folder, rather than delete it - thereby preserving the data it contained (if you ever needed it for anything,

Wanted to see what you think about this. I looked at the c:\windows\softwaredistribution file and I have 2 of them!
C:\Windows\softwaredistribution
C:\Windows\SoftwareDistribution

 

As my primary training is for malware removal, this particular issue might be out of the scope of my training and knowledge.

If you like, after we are done here I can give you a referral to our Tech Team and maybe one of them might be able to sort this issue out for you.