79 replies to this topic

[NoNo]

I did the above and tried to update but got the same results ive been getting. The Fixit tool gave me a new error code 0x80070003.

The updates showing up in history are for Security Essentials. Its the only thing that has shown up in windows update history since last year. 

[OCD]

Hi NoNo,

I appreciate your patience while we try and get this issue resolved.

Chkdsk in Vista/7

You must run the command prompt as an administrator or in an "elevated mode".

• Start menu, in the search bar type "cmd"
• Right-click the cmd icon, select "run as administrator"
  • If you have user account control (UAC) set up it may prompt you to accept that action.
• Then type in "chkdsk /r" (make note of the space between chkdsk and /)

=========================

To view results log:

• Open the Start Menu, and type eventvwr.msc in the search box and press enter.
• If prompted by UAC, then click on Yes (Windows 7) or Continue (Vista).
• In the left pane of Event Viewer, double click on Windows Logs to expand it, then right click on Application and click on Find.
• Copy and paste Chkdsk into the line, and click on Find Next.
• You will now see the system log for the scan results of Check Disk (chkdsk).
• In the right had menu select copy, open notepad and paste the chkdsk results into notepad
• Post in your next reply.

=========================

In your next post please provide the following:

• chkdsk results

[NoNo]

Hi- Sorry that took so long. The Chkdsk results are below.

 

Log Name:      Application

Source:        Microsoft-Windows-Wininit

Date:          6/24/2014 12:57:47 AM

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      GoGo

Description:

 

 

Checking file system on C:

The type of the file system is NTFS.

 

A disk check has been scheduled.

Windows will now check the disk.                         

  804800 file records processed.                                  

 

  1378 large file records processed.                            

 

  0 bad file records processed.                              

 

  0 EA records processed.                                    

 

  74 reparse records processed.                               

 

  885646 index entries processed.                                 

 

  0 unindexed files processed.                               

 

  804800 security descriptors processed.                          

 

Cleaning up 396 unused index entries from index $SII of file 0x9.

Cleaning up 396 unused index entries from index $SDH of file 0x9.

Cleaning up 396 unused security descriptors.

  40424 data files processed.                                    

 

CHKDSK is verifying Usn Journal...

  35344048 USN bytes processed.                                     

 

Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)...

  804784 files processed.                                         

 

File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...

  37288802 free clusters processed.                                 

 

Free space verification is complete.

Windows has checked the file system and found no problems.

 

 301115391 KB total disk space.

 150925388 KB in 299853 files.

    180396 KB in 40425 indexes.

         0 KB in bad sectors.

    854399 KB in use by the system.

      4096 KB occupied by the log file.

 149155208 KB available on disk.

 

      4096 bytes in each allocation unit.

  75278847 total allocation units on disk.

  37288802 allocation units available on disk.

 

Internal Info:

c0 47 0c 00 41 31 05 00 77 fb 08 00 00 00 00 00  .G..A1..w.......

47 24 00 00 4a 00 00 00 00 00 00 00 00 00 00 00  G$..J...........

42 00 00 00 a2 73 46 77 50 85 36 00 50 7d 36 00  B....sFwP.6.P}6.

 

Windows has finished checking your disk.

Please wait while your computer restarts.

 

Event Xml:

<Event xmlns="http://schemas.micro.../events/event">

  <System>

    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />

    <EventID Qualifiers="16384">1001</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-06-24T07:57:47.000Z" />

    <EventRecordID>126329</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>Application</Channel>

    <Computer>GoGo</Computer>

    <Security />

  </System>

  <EventData>

    <Data>

 

Checking file system on C:

The type of the file system is NTFS.

 

A disk check has been scheduled.

Windows will now check the disk.                         

  804800 file records processed.                                  

 

  1378 large file records processed.                            

 

  0 bad file records processed.                              

 

  0 EA records processed.                                    

 

  74 reparse records processed.                               

 

  885646 index entries processed.                                 

 

  0 unindexed files processed.                               

 

  804800 security descriptors processed.                          

 

Cleaning up 396 unused index entries from index $SII of file 0x9.

Cleaning up 396 unused index entries from index $SDH of file 0x9.

Cleaning up 396 unused security descriptors.

  40424 data files processed.                                    

 

CHKDSK is verifying Usn Journal...

  35344048 USN bytes processed.                                     

 

Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)...

  804784 files processed.                                         

 

File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...

  37288802 free clusters processed.                                 

 

Free space verification is complete.

Windows has checked the file system and found no problems.

 

 301115391 KB total disk space.

 150925388 KB in 299853 files.

    180396 KB in 40425 indexes.

         0 KB in bad sectors.

    854399 KB in use by the system.

      4096 KB occupied by the log file.

 149155208 KB available on disk.

 

      4096 bytes in each allocation unit.

  75278847 total allocation units on disk.

  37288802 allocation units available on disk.

 

Internal Info:

c0 47 0c 00 41 31 05 00 77 fb 08 00 00 00 00 00  .G..A1..w.......

47 24 00 00 4a 00 00 00 00 00 00 00 00 00 00 00  G$..J...........

42 00 00 00 a2 73 46 77 50 85 36 00 50 7d 36 00  B....sFwP.6.P}6.

 

Windows has finished checking your disk.

Please wait while your computer restarts.

</Data>

  </EventData>

</Event>

[OCD]

Hi NoNo,

System File Checker (SFC)

• Click on the Start button and in the Search programs and files box type the following:
  • command
• Don't press Enter, just let the search results populate above.
• In the search results, locate the Programs section.
• Locate the Command Prompt shortcut and right-click on it.
• Select Run as administrator.
• Click Yes on the User Account Control window that appears.
• Important: If you see a User Account Control window but also a message that says To continue, type an administrator password, and then click Yes, then your user account must be a standard account, not an administrator account. Before you can click Yes and open an elevated command prompt, you'll need to type the password of another user on your Windows 7 computer that has administrator level privileges.
• Note: You will not see this window at all if your User Account Control settings are turned all the way down. See How To Disable User Account Control in Windows 7 for more information.
• An elevated Command Prompt window will appear.
  • Type: sfc /scannow (There's a space between sfc and /scannow.) , then hit Enter
• Let the check run to completion. DO NOT reboot the PC or close the cmd window.
• Copy & Paste the following command at the Command Prompt and press Enter:
  
  findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
• This will place a file on your desktop called sfcdetails.txt which contains the results of the scan.
• Copy and Paste the contents of the file into your next post.
• After the scan runs type exit to close the command prompt window

=========================

Reboot

=========================

• sfcdetails.txt
• Try to get the latest Windows Updates

[NoNo]

Hi - I ran SFC and received a message saying "There is a system repair pending which requires a rooboot to complete. Restart windows and run sfc again". So I restarted and ran sfc again and I received the same message. 

By the way, I'm running Vista.

[OCD]

Hi NoNo,

Reboot in Safe Mode using the F8 Method:

• Restart your computer.
• When the computer starts you will see your computer's hardware being listed. When you see this information start to gently tap the F8 key repeatedly until you are presented with the Windows Vista Advanced Boot Options.
• Select the Safe Mode option using the arrow keys.
• Then press the enter key on your keyboard to boot into Vista Safe Mode.
• When Windows starts you will be at a typical logon screen. Logon to your computer and Vista will enter Safe mode.

=========================

System File Checker (SFC)

• Click on the Start button and in the Search programs and files box type the following:
  • command
• Don't press Enter, just let the search results populate above.
• In the search results, locate the Programs section.
• Locate the Command Prompt shortcut and right-click on it.
• Select Run as administrator.
• Click Yes on the User Account Control window that appears.
• Important: If you see a User Account Control window but also a message that says To continue, type an administrator password, and then click Yes, then your user account must be a standard account, not an administrator account. Before you can click Yes and open an elevated command prompt, you'll need to type the password of another user on your Windows 7 computer that has administrator level privileges.
• Note: You will not see this window at all if your User Account Control settings are turned all the way down. See How To Disable User Account Control in Windows 7 for more information.
• An elevated Command Prompt window will appear.
  • Type: sfc /scannow (There's a space between sfc and /scannow.) , then hit Enter
• Let the check run to completion. DO NOT reboot the PC or close the cmd window.
• Copy & Paste the following command at the Command Prompt and press Enter:
  
  findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
• This will place a file on your desktop called sfcdetails.txt which contains the results of the scan.
• Copy and Paste the contents of the file into your next post.
• After the scan runs type exit to close the command prompt window

=========================

In your next post please provide the following:

• sfcdetails.txt
• How is the computer running?

[NoNo]

I received the same message. 

[OCD]

Hi NoNo,

First try the BITS repair tool..

=========================

Tweaking.com - Windows Repair

Disable your Anti-Virus software BEFORE running this tool.
Tutorials: here.

=========================

You will be doing steps 2,3 & 5 only.

Download Tweaking.com Windows Repair from here or here and save it to your desktop.

• Windows XP : Double click on the icon to run it.
• Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"

Once the program opens you will be at the Welcome tab.



=========================

Step 2: Check Disk (optional)



To run a Check Disk scan select the Do It button. (this action requires a system restart)
Otherwise choose Next or an appropriate tab to continue

=========================

Step 3: System File Checker (optional)



To run a System File Check scan select the Do It button. (this action recommends a system restart)
Otherwise choose Next or an appropriate tab to continue

=========================

Step 5: Start Repairs



Select the Start button to continue, the window below will open.

Repair Window settings



In the Repair Options window, place a check mark next to the following items: (not select all)

• Reset Registry Permissions
• Reset File Permissions
• Register System Files
• Repair WMI
• Repair Windows Firewall
• Repair Internet Explorer
• Remove Policies Set By Infections
• Repair Winsock & DNS Cache
• Repair Proxy Settings
• Repair Windows Updates
• Repair MSI (Windows Installer)
• Set Windows Services To Default Startup

=========================

• Locate the Restart/Shutdown System when Finished, select the box, then choose Restart System
• Click the Start button, a DOS window will/may appear during the repair process.
• Acknowledge the System reboot when finished

=========================
Log files can be located by going to the Settings tab in the Windows Repair program and clicking the Open Log Folder button
The default location for the logs is : C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs\
=========================
 
Try and see if Windows will update after the last steps.

In your next post please provide the following:

• Windows Repair Log (default location listed above)

[NoNo]

Hi- Ok so I ran the program. Its a little diff than the example above, but I only ran the options you requested. I ran Check Disk and there were no issues. When I ran the System File Checker, I received the same message as before, "There is a system repair pending which requires a roboot to complete. Restart windows and run sfc again". 

I rebooted, ran again and received the same message, So I tried it in Safe Mode and also received the same message.  

I did not do the Repair option yet. I thought I would wait and ask you if I should do it without running SFC. 

[OCD]

Hi NoNo,

 

Go ahead and run the Repair step as outlined. Be sure to only check the boxes indicated in the list I provided.

 

Reboot when you are done and attempt to get Windows updates.

[NoNo]

OMG!!!!! One if the kids accidentally pulled the laptop power cord out and it SHUT OFF during the repair(the battery was very low). It was about 1/4 of the way thru repair #2 of 13.
Should I just restart it normally or what?
I can't believe it.

[OCD]

H No No,

 

Yes, just restart the computer normally and then re-start the repair step.

[NoNo]

Ok, will do it now

[NoNo]

I restarted the laptop and it's just a blank grey screen.

[OCD]

Hi NoNo,

 

Last Known Good Configuration

How to start your computer by using the Last Known Good Configuration feature
(read through the steps before starting)

• Remove all floppy disks and CDs from your computer and then restart your computer.

• Restart your computer.
• When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows Advanced Options menu.
• Select the option for Last Known Good Configuration using the arrow keys.
• Then press enter on your keyboard.

=========================