98 replies to this topic

[dlsmall03]

getting messages -

1. adobe has stopped working properly

2. java has stopped working properly

3. Bonjour has stopped working properly.

The name of the file that caused this problem is mDNSResponse.exe.

4. not sure if windows updates ever downloaded

 

[Satchfan]

These problems are not related to any infection on your computer.

 

 

getting messages

where are these messages coming from and what do they say exactly?

 

[dlsmall03]

there's a flag at bottom right corner of icon tray w/ messages.

clicked on it and then clicked on java link to download latest java but it locked up.

computer locks up overnight.

have to reboot

[dlsmall03]

also slow slow slow

[dlsmall03]

java update - I tried again - it says

lib\security\cacerts; old file not found.  however, a file of same name was found.

no update done since  file contents do not match 

[Satchfan]

Your version of Adobe Reader is out-of-date anyway.
 

 

The mDNSResponder.exe process belongs to Bonjour which is installed automatically by iTunes.

Note: Don’t remove Bonjour if you use iTunes to share libraries, or any other feature from an application that relies on it

However, reinstalling iTunes should fix any errors.

I suggest you uninstall Adobe Reader, all versions of Java and Bonjour.

 

Visit Adobe and download the latest version of Acrobat Reader.

NEXT

Install the latest version of Java:

Java

NOTE – when you install Java, before clicking on Install, be sure to uncheck “Install the Ask Toolbar and make Ask my default search provider”



Note: Even though I just had you get the latest version of Java, there is a vulnerability with regards to Java and web browsers. Therefore, we recommend to disable java in web browsers.

More information can be found here.


Let me know what happens when you have done this.
 

[dlsmall03]

every morning computer looks normal but nothing will open; have to do hard reboot

[Satchfan]

I’m sure that this is no longer virus/malware-related and I’m not qualified to advise you on anything Windows-related so I suggest you ask for help by starting a topic in our Windows forum where someone who is technically clued-up on these things should be able to help.

If they give you the all-clear and you still have problems, please return here and we’ll have another look.

I’m closing this topic now so if you need further help, please start a new topic and give a link to this one.

Regards

Satchfan

[Satchfan]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatth...ed_t106388.html
and start a New Topic.