browser hijack with trovi [Solved]

Hi Adam

 

Pc seems to run ok .

 

here is log

 

 Results of screen317's Security Check version 0.99.84 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Windows Defender          
Norton Internet Security  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Flash Player  13.0.0.214 
 Mozilla Firefox (29.0.1)
````````Process Check: objlist.exe by Laurent```````` 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbam.exe 
 Malwarebytes Anti-Malware mbamscheduler.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 

Hello Heather,
 
After completing the steps below (and posting back), I suggest posting in the Microsoft Windows section if you wish to troubleshoot your Windows 8.1 upgrade issue. I would include the following information:

• Link to this topic.
• Description of issues (AMD Catalyst Control incompatibility error, AMD driver installation failure, etc).
• Summary.zip attached. 
   

You can also contact Microsoft regarding upgrade issues if you so wish. 

 

 

STEP 1
[external image: Z2qgMOy.png] OTL

• Please download OTL and save the file to your desktop.
• Double-click OTL.exe to run the programme. Ensure all other windows are closed. 
• Copy the entire contents of the codebox below and paste into the [external image: 1wDyQ2v.png] textbox.

  :OTL
  
  :Commands
  [emptytemp]
  [emptyjava]
  [clearallrestorepoints]

• Click the [external image: j7yFJut.png] button.
• Let the programme run and reboot your computer if prompted. 
   

STEP 2
[external image: AFZxnZc.jpg] DelFix

• Please download DelFix and save the file to your Desktop.
• Double-click DelFix.exe to run the programme.
• Place a checkmark next to the following items:
  • Activate UAC
  • Remove disinfection tools
  • Create registry backup
  • Reset System Settings
• Click the Run button.

– This will remove the specialised tools we used to disinfect your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).
 
— Malwarebytes Anti-Malware will still be present on your computer. I recommend keeping this programme, updating and scanning with it once a week to maintain security on your computer. If you do not wish to keep this programme on your computer, you can uninstall it by pressing the Windows Key [external image: pdKOQKY.png] + r on your keyboard at the same time, typing appwiz.cpl, clicking OK and searching for Malwarebytes.

 
======================================================
 
All Clean!
Congratulations, your computer appears clean!   
I no longer see signs of malware on your computer, and feel satisfied that our work here is done. Below I have compiled a list of resources you may find useful. The articles document information on computer security/maintenance, common infection vectors and how you can stay safe on the Internet.

• Answers to common security questions - Best Practices by quietman7, MVP
• How Malware Spreads - How did I get infected? by quietman7, MVP
• Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP
• How to Prevent Malware by miekiemoes, MVP
• How to backup and restore your data using Cobian Backup by YourHighness
• Slow Computer/browser? It May Not Be Malware by quietman7, MVP
   

The following security/maintenance programmes come highly recommended in the security community.

• [external image: JEP5iWI.png] Web of Trust (WOT) is a browser add-on designed to alert the user before interacting with a potentially malicious website. 
• [external image: 6YRrgUC.png] Malwarebytes Anti-Malware Premium incorporates real-time protection and is designed to run alongside your anti-virus. 
• [external image: j1OLIec.png] SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
• [external image: A5RLVbX.png] CCleaner (portable) is a handy temp file cleaner. Avoid the built-in registry cleaner => see this article for information. 
• [external image: DgW1XL2.png] Secuina PSI will scan your computer for vulnerable software that is outdated, and automatically find the latest update for you.
• [external image: hkxnADR.png] StartupLite will scan your computer for unnecessary startup programmes. Disabling identified programmes may improve boot-time. 
• [external image: jv4nhMJ.png] NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology. 
• [external image: KsUqI5A.png] AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
   

Wary of a particular file/website? Need a second opinion? Scan the file/URL using these free online scanner services:

• [external image: nWhGEI3.png] Virus Total (File & URL)
• [external image: MJUfyKX.png] Jotti's Malware Scan (File)
• [external image: XeTvs74.png] Dr.Web Online Check (URL)
• [external image: 5v676cC.png] Trend Micro Site Safety Center (URL)
• [external image: 2tXp7dz.png] Norton Safe Web (URL)

– Should you have any questions on the above tools, or computer security in general, please feel free to ask. 
 
 
======================================================
 
Please confirm you have no outstanding (malware) issues, and are happy with the state of your computer. Once I have confirmation things are in order, we can wrap things up and I will close this thread. 
 
Thank you for using WhatTheTech.
 
Safe Surfing.   
Adam (LiquidTension).

Hi Adam

 

My Pc is runnning ok . Thanks for all your help .

 

 

 

 

 Results of screen317's Security Check version 0.99.84  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Windows Defender           
Norton Internet Security   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Flash Player     14.0.0.125  
 Mozilla Firefox (29.0.1)
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 Malwarebytes Anti-Malware mbamscheduler.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````

You're very welcome, Heather.

 

Good luck resolving your issue with AMD.

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

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