browser hijack with trovi [Solved]

Hello Heather,

After completing the steps below (and posting back), I suggest posting in the Microsoft Windows section if you wish to troubleshoot your Windows 8.1 upgrade issue. I would include the following information:

Link to this topic.
Description of issues (AMD Catalyst Control incompatibility error, AMD driver installation failure, etc).
Summary.zip attached.

You can also contact Microsoft regarding upgrade issues if you so wish.

STEP 1
OTL

Please download OTL and save the file to your desktop.
Double-click OTL.exe to run the programme. Ensure all other windows are closed.
Copy the entire contents of the codebox below and paste into the textbox.
```
:OTL

:Commands
[emptytemp]
[emptyjava]
[clearallrestorepoints]
```
Click the button.
Let the programme run and reboot your computer if prompted.

STEP 2
DelFix

Please download DelFix and save the file to your Desktop.
Double-click DelFix.exe to run the programme.
Place a checkmark next to the following items:
- Activate UAC
- Remove disinfection tools
- Create registry backup
- Reset System Settings
Click the Run button.

-- This will remove the specialised tools we used to disinfect your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).

--- Malwarebytes Anti-Malware will still be present on your computer. I recommend keeping this programme, updating and scanning with it once a week to maintain security on your computer. If you do not wish to keep this programme on your computer, you can uninstall it by pressing the Windows Key + r on your keyboard at the same time, typing appwiz.cpl, clicking OK and searching for Malwarebytes.

======================================================

All Clean!
Congratulations, your computer appears clean! :thumbup:
I no longer see signs of malware on your computer, and feel satisfied that our work here is done. Below I have compiled a list of resources you may find useful. The articles document information on computer security/maintenance, common infection vectors and how you can stay safe on the Internet.

Answers to common security questions - Best Practices by quietman7, MVP
How Malware Spreads - How did I get infected? by quietman7, MVP
Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP
How to Prevent Malware by miekiemoes, MVP
How to backup and restore your data using Cobian Backup by YourHighness
Slow Computer/browser? It May Not Be Malware by quietman7, MVP

The following security/maintenance programmes come highly recommended in the security community.

Web of Trust (WOT) is a browser add-on designed to alert the user before interacting with a potentially malicious website.
Malwarebytes Anti-Malware Premium incorporates real-time protection and is designed to run alongside your anti-virus.
SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
CCleaner (portable) is a handy temp file cleaner. Avoid the built-in registry cleaner => see this article for information.
Secuina PSI will scan your computer for vulnerable software that is outdated, and automatically find the latest update for you.
StartupLite will scan your computer for unnecessary startup programmes. Disabling identified programmes may improve boot-time.
NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology.
AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.

Wary of a particular file/website? Need a second opinion? Scan the file/URL using these free online scanner services:

Virus Total (File & URL)
Jotti's Malware Scan (File)
Dr.Web Online Check (URL)
Trend Micro Site Safety Center (URL)
Norton Safe Web (URL)

-- Should you have any questions on the above tools, or computer security in general, please feel free to ask.

======================================================

Please confirm you have no outstanding (malware) issues, and are happy with the state of your computer. Once I have confirmation things are in order, we can wrap things up and I will close this thread.

Thank you for using WhatTheTech.

Safe Surfing. :thumbup:
Adam (LiquidTension).

Hi Adam

My Pc is runnning ok . Thanks for all your help .

Results of screen317's Security Check version 0.99.84
   x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Defender
Norton Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Adobe Flash Player    14.0.0.125
Mozilla Firefox (29.0.1)
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbam.exe
Malwarebytes Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````