Jump to content

Build Theme!
  •  
  • Infected?

big grin WE'RE SURE THAT YOU'LL LOVE US!

We invite you to ask questions, share experiences, and learn. It's 100% free. Did we mention that it's free. It is. It's free. Join 91517 other members! Anybody can ask, anybody can answer. Consistently helpful members with best answers are invited to staff. Here's how it works. Virus cleanup? Start here -> Malware Removal Forum.

Try What the Tech -- It's free!


Photo

My laptop is very slow [Solved]


  • This topic is locked This topic is locked
36 replies to this topic

#1 Guyl

Guyl

    Authentic Member

  • Authentic Member
  • PipPip
  • 231 posts

Posted 22 May 2014 - 07:45 PM

Hi,

 

My laptop is running very slowly.  It takes a while to load web pages and then to navigate the site once I'm there takes quite a while also.  The biggest problem is booting up.  It usually takes more than 10 - 12 minutes before it will allow me to click on my Firefox (or any) icon.

 

I have a Toshiba Satellite P755 running Windows 7.  I have an Intel i7 processor with 8GB of ram on a 64 bit operating system.  The logfile is below. 

 

Thank you

 

Guy

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:31:03 PM, on 5/22/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17041)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe
C:\Users\Guy\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\TimeLeft3\TimeLeft.exe
C:\PROGRAM FILES (X86)\COMMON FILES\JAVA\JAVA UPDATE\JUSCHED.EXE
C:\PROGRAM FILES (X86)\COMMON FILES\JAVA\JAVA UPDATE\jucheck.exe
C:\Program Files (x86)\Windows Live\Mail\wlmail.exe
C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
c:\PROGRA~2\mcafee\SITEAD~1\saui.exe
C:\Program Files (x86)\Java\jre7\bin\javaw.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE
C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_214.exe
C:\windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_214.exe
C:\Users\Guy\Desktop\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft..../?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft..../?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ÿþ127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: MSS+ Identifier - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan\3.8.141\McAfeeMSS_IE.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDHelper.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~3\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O2 - BHO: TOSHIBA Media Controller Plug-in - {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
O4 - HKLM\..\Run: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP
O4 - HKLM\..\Run: [KeNotify] "C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe" LPCM
O4 - HKLM\..\Run: [DelayTSS] "C:\Program Files\Toshiba\DelayTSS\DelayTSS.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SDTray] "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe"
O4 - HKLM\..\Run: [mcpltui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKCU\..\Run: [Spybot-S&D Cleaning] "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDCleaner.exe" /autoclean
O4 - HKCU\..\Run: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - Startup: Dropbox.lnk = Guy\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Startup: TimeLeft.lnk = C:\Program Files (x86)\TimeLeft3\TimeLeft.exe
O4 - Global Startup: McAfee Security Scan Plus.lnk = C:\Program Files\McAfee Security Scan\3.8.141\SSScheduler.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~3\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~3\Office14\ONBttnIE.dll/105
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDHelper.dll
O9 - Extra button: (no name) - Cmdmapping - (no file) (HKCU)
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\PROGRA~2\mcafee\msc\mcsniepl.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O20 - Winlogon Notify: SDWinLogon - SDWinLogon.dll (file missing)
O23 - Service: McAfee Application Installer Cleanup (0061531400136366) (0061531400136366mcinstcleanup) - McAfee, Inc. - C:\windows\TEMP\006153~1.EXE
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
O23 - Service: WebEx Service Host for Support Center (atashost) - Cisco WebEx LLC - C:\windows\SysWOW64\atashost.exe
O23 - Service: Intel® PROSet/Wireless WiMAX Red Bend Device Management Service (DMAgent) - Red Bend Ltd. - C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
O23 - Service: McAfee Home Network (HomeNetSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee AP Service (McAPExe) - McAfee, Inc. - C:\Program Files\McAfee\MSC\McAPExe.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\3.8.141\McCHSvc.exe
O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe
O23 - Service: McAfee Platform Services (mcpltsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee Anti-Malware Core (mfecore) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\windows\system32\mfevtps.exe (file missing)
O23 - Service: McAfee Online Backup (MOBKbackup) - McAfee, Inc. - C:\Program Files (x86)\McAfee Online Backup\MOBKbackup.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Spybot-S&D 2 Scanner Service (SDScannerService) - Safer-Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe
O23 - Service: Spybot-S&D 2 Updating Service (SDUpdateService) - Safer-Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe
O23 - Service: Spybot-S&D 2 Security Center Service (SDWSCService) - Safer-Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
O23 - Service: TOSHIBA HDD Protection (Thpsrv) - Unknown owner - C:\windows\system32\ThpSrv.exe (file missing)
O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - Unknown owner - C:\windows\system32\TODDSrv.exe (file missing)
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA eco Utility Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TECO\TecoService.exe
O23 - Service: TOSHIBA HDD SSD Alert Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
O23 - Service: TPCH Service (TPCHSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
O23 - Service: WD Backup (WDBackup) - Western Digital  - C:\Program Files (x86)\Western Digital\WD SmartWare\WDBackupEngine.exe
O23 - Service: WD Drive Manager (WDDriveService) - Western Digital - C:\Program Files (x86)\Western Digital\WD Drive Manager\WDDriveService.exe
O23 - Service: WD Rules (WDRulesService) - Western Digital  - C:\Program Files (x86)\Western Digital\WD SmartWare\WDRulesEngine.exe
O23 - Service: Intel® PROSet/Wireless WiMAX Service (WiMAXAppSrv) - Intel® Corporation - C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 15532 bytes


    Advertisements

Register to Remove


#2 ----------------

----------------

    SuperMember

  • Authentic Member
  • PipPipPipPipPip
  • 1,095 posts

Posted 23 May 2014 - 02:30 AM

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 

 

 

Scan with FRST (Recovery Environment)


To run FRST on Vista and Windows7:



Plug the flashdrive into the infected PC.

Enter System Recovery Options.


To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.



To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt
  • Select Command Prompt


  • In the command window:
  • type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  • Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.

It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.


Proud Member of UNITE & TB
 

#3 Guyl

Guyl

    Authentic Member

  • Authentic Member
  • PipPip
  • 231 posts

Posted 23 May 2014 - 06:22 AM

Hi Marius,

 

Thanks for helping me.  I'm having a problem getting my laptop to read the flash drive from the notepad.  When I read the drive in normal mode it's just fine.  I put the flash drive in another pc and it read it and saw the file just fine but with the command prompt in safe mode I keep getting a message that the drive is not ready.  Any thoughts or could I save the file to my c drive and run it from there?

 

Thanks,

 

Guy



#4 ----------------

----------------

    SuperMember

  • Authentic Member
  • PipPipPipPipPip
  • 1,095 posts

Posted 26 May 2014 - 07:06 AM

Please try different USB ports.

If it fails again, you may start it from your hard disk.


Proud Member of UNITE & TB
 

#5 Guyl

Guyl

    Authentic Member

  • Authentic Member
  • PipPip
  • 231 posts

Posted 26 May 2014 - 07:19 AM

For some reason it ran from the flash drive.  So here are the 2 files it produced.

Attached Files



#6 ----------------

----------------

    SuperMember

  • Authentic Member
  • PipPipPipPipPip
  • 1,095 posts

Posted 28 May 2014 - 01:03 AM

You should run it from the Recovery Environment, wasn´t this possible?


Proud Member of UNITE & TB
 

#7 Guyl

Guyl

    Authentic Member

  • Authentic Member
  • PipPip
  • 231 posts

Posted 29 May 2014 - 08:57 PM

I responded to this yesterday but it looks like it got lost somewhere. 

 

When I try to run it from recovery mode (Safe mode) using the directions you provided (with notepad) it will not recognize any files on the flash drive.  When I try to run it from my C drive it sees the file but all it can read is gobly gook.



#8 Guyl

Guyl

    Authentic Member

  • Authentic Member
  • PipPip
  • 231 posts

Posted 29 May 2014 - 09:12 PM

I went back to try to run it from the flash drive again and it still didn't recognize any file on the drive.  So I started typing the name and up it came.  However, I got the gobley gook again.  So garbage from trying to read it off the C drive and garbage from the flash also.



#9 ----------------

----------------

    SuperMember

  • Authentic Member
  • PipPipPipPipPip
  • 1,095 posts

Posted 31 May 2014 - 12:58 PM

Create/Scan with Kaspersky Rescue Disk

Follow the instructions on this page for downloading the kav_rescue_10.iso (200 mb) file and creating the Kaspersky Rescue Disk.

Make sure you set to boot the machine from the CDRom drive first. Then save and exit the BIOS. The computer will begin to boot. Insert the disc in the CDrom drive, then restart the machine. It should then boot from that CD.

It's best if you refer to the instructions and images at Kaspersky How to record Kaspersky Rescue Disk 10 to a CD/DVD and boot my computer from the disk?

Once it boots from CD, press a key so it continues to boot from that CD.

Select the language, then be sure to select Kaspersky Rescue Disk Graphic Mode.

Kaspersky should begin scanning your machine. If it finds infection, look carefully at the files it lists. If any of them seem to be legit files, do not allow it to clean/quarantine/delete them. Rather, save the log and post the results for me to look over.


Proud Member of UNITE & TB
 

#10 Guyl

Guyl

    Authentic Member

  • Authentic Member
  • PipPip
  • 231 posts

Posted 31 May 2014 - 05:06 PM

I'm sorry but my laptop is not allowing me to do anything you're asking of me.  I've never had such a time.   Here's what's going on.

 

I went to the Kaspersky page to follow the instructions on creating the resuce disk.

 

Step 1.  Downloaded the program - no problem.

 

Step 2.  Burn it to a disk - no problem.

 

Step 3  This is where the problems start.  I hit F2 to get into the BIOS which I'm familiar with.  Next, the instructions say to select

             loading from a REMOVABLE drive and connect a USB drive with the program on it.  Well, earlier it says burn it to a DVD.

             So I selected to boot from the DVD drive instead of a flash drive since we'd had no instructions to put anything on a USB

             drive to that point.  I saved it and exited and then rebooted, expecting it to load the progarm from the DVD.  It promptly

             loaded Windows from the C drive.  I tried this several times with the same results.  Then I thought since it said something

             about a USB drive that I woud copy the program to a USB drive and try it that way.  During the copy process I got a

             notification that there was a problem because there was no program associated with this file.  I let it finish copying and

             rebooted and hit F2 to change the drive from which it was reading from.to boot.  This time I didn't get the normal BIOS

             screen, I got the Windows Boot Manager screen (which I'm not familiar with).  I can't figure out how to get back to the 

             regular BIOS screen.  So, since I couldn't change anything I put the flash ddrive in and rebooted to see if by some miracle it

             would read it but, of course, it didn't.

 

Bottom line is I can't figure out what to do on step 3 and I've changed my settings and can't figure out how to get back to the "normal" BIOS page to fix it.  Are we trying to boot from a flash drive or a DVD?


    Advertisements

Register to Remove


#11 Guyl

Guyl

    Authentic Member

  • Authentic Member
  • PipPip
  • 231 posts

Posted 31 May 2014 - 05:07 PM

LOL, I had this laid out all nice and neat and this is how it came out.



#12 ----------------

----------------

    SuperMember

  • Authentic Member
  • PipPipPipPipPip
  • 1,095 posts

Posted 02 June 2014 - 02:41 PM

skip Kaspersky:

 

 

Combofix

Combofix should only be run when adviced by a team member!

Link


Important - Save the file to your desktop!


  • Deactivate any and all of your antivirus programs /spyware scanners - they can prevent CF from doing its work.
  • Run Combofix.exe


When finished, Combofix creates a log file named C:\Combofix.txt. Please post its content in your next reply.

Note: When receiving an error message containing ""Illegal operation attempted on a registry key that has been marked for deletion" simply restart your computer to fix this.


Proud Member of UNITE & TB
 

#13 Guyl

Guyl

    Authentic Member

  • Authentic Member
  • PipPip
  • 231 posts

Posted 02 June 2014 - 05:26 PM

Maybe I was able to get something that you wanted...........finally.  Hopefully the txt file is attached.



#14 Guyl

Guyl

    Authentic Member

  • Authentic Member
  • PipPip
  • 231 posts

Posted 02 June 2014 - 05:27 PM

Don't think I got it to attach last time.

Attached Files



#15 Guyl

Guyl

    Authentic Member

  • Authentic Member
  • PipPip
  • 231 posts

Posted 02 June 2014 - 05:29 PM

I had to delete Spybot to get it to run.  Let me know when I can re-install it.

 

Thanks


Related Topics



0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users